AAMC Training Group: FNS40815 Finance & Mortgage Broking Assessment

This document presents a comprehensive solution to the FNS40815 Certificate IV in Finance & Mortgage Broking assessment, specifically for the Acc/FP Stream. It encompasses various tasks including a cover sheet, a third-party observer checklist, and short answer questions related to responsible lending scenarios. The assessment covers five units of competency: Apply principles of professional practice, Comply with legislation and industry codes, Manage personal work priorities, Prospect for new clients, and Design and produce business documents. The document includes a third-party declarer checklist and reference, along with detailed instructions for completion. Task 2 features short answer questions based on a responsible lending scenario, requiring analysis of initial inquiries, verification of information, and compliance with relevant financial regulations. The provided solution aims to assist students in understanding and completing their assessment successfully.

FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
Assessment cover sheet
In order for your assessment to be marked you must complete and upload all
tasks and this cover sheet via the AAMC Training Group portal. Your assessment
tasks must be uploaded in an electronic format i.e. Word, Excel, PDF or Scan. Please see
the step-by-step instructions in your Member Area on how to upload assessments.
Student details
Course name FNS40815 Certificate IV in Finance and Mortgage Broking (Acc&FP Stream)
Assessment name FNS40815 Acc/FP Stream Assessment
Surname Given name
Address Postcode
Email
Phone Phone (other)
Current occupation
Industry Years in industry
When you upload your assessment you will be asked to confirm that your assessment submission
to AAMC Training is your own work and NOT the result of plagiarism or excessive collaboration,
and that all material used from any third party has been identified and referenced appropriately.
AAMC Training may conduct independent evaluation checks and contact your supervisor to
discuss your assessment.
Checklist of attachments:
☐ Task 1 -Third party observer checklist and reference
☐ Task 2 - Short Answer questions
Please indicate style of course undertaken:
☐ Face to face – Trainer’s name: ☐ Correspondence ☐ Online
Once your assessment has been successfully uploaded it will be pending review with your
nominated course assessor. Your assessor will mark your assessment and you will receive an
email advising you if you have been assessed as satisfactory. If you are marked as not yet
satisfactory you will be contacted and asked to provide additional information or re-visit the
assessment and re-upload your amended case study or written tasks.
Please contact our head office if you need assistance with your assessment:
Office: [phone] Fax: [phone] Email: [e-mail]
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
FNS40815 Acc/FP Stream Assessment
This assessment encompasses the following five units of competency:
 FNSINC401 Apply principles of professional practice to work in the financial services
industry
 FNSFMK505 – Comply with legislation and industry codes of practice
 BSBWOR501 – Manage personal work priorities and professional development
 FNSSAM403 - Prospect for new clients
 BSBITU306 – Design and produce business documents
The following are requirements to complete and submit this assessment:
 Task 1 -Third Party Observer checklist and reference
 Task 2 - Short answer questions
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
Task 1: Third Party Declarer Checklist
Instructions for Third Party Declarer
You have been approached to provide evidence on behalf of an applicant (candidate) wishing to
obtain Recognition of Prior Learning (RPL) for BSBITU306 – Design and produce business
documents and FNSSAM403 – Prospect for new clients.
BSBITU306 – Design and produce business documents
This unit describes the performance outcomes, skills and knowledge required to design and
produce various business documents and publications. It includes selecting and using a range of
functions on a variety of computer applications.
FNSSAM403 – Prospect for new clients
This unit describes the skills and knowledge required to identify and contact potential client
prospects using networks, leads and research skills as well as cold calling. Initial contact may
happen over the phone or email, in person, at conferences and presentations, or through a variety
of networking opportunities.
The evidence you are to provide is based on your assessment of the applicant’s ability to work to
a satisfactory level of performance in these areas.
Before you agree to act as a Third Party assessor please beware that you need to:
 Have a sound understanding of business processes.
 Be employed in a business capacity for at least three years.
For the purpose of this exercise, your main role is to complete the following competency
checklist. Basically the candidate is seeking verification from you for this unit of competence.
It is important that you answer fairly and honestly. If you are not confident that the candidate
possesses skills and knowledge in particular areas listed please do not tick these items.
In addition to completing the competency checklists, you will need to:
 Sign the statement to confirm your answers are true and correct.
 Provide a written reference for the applicant. Please note that a sample referee template
has been provided which you can use to help with the written reference.
Applicants should be able to display knowledge and skills of the following points. The third party
declarer must indicate competency by checking the boxes in each column if the applicant is
competent.
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BSBITU306 – Design and produce business documents
☐ Use of computer and software programs i.e. Windows , Microsoft or other applications
☐ Use other technology devices such as mouse, keyboard, printer, scanner etc.
☐ Maintain a client database
☐ Gathering client data and/or use of CRM
☐ Storage, access, use and maintenance (validity/integrity) of client information
☐ Use correct style, layout, format and design
☐ Use help, manuals or other services to help overcome technical difficulties
☐ Proof read document for errors in design, spelling, language etc.
☐ Complete document production within designated timelines
☐ Save documents in accordance with organisational principles
☐ Design and produce a minimum of three completed business documents, using at least two software
applications in the production of each document
FNSSAM403 - Prospect for new clients
☐ Creates rapport with clients by explaining the products and services provided, role of the adviser and
company and by gathering appropriate client data through questioning and listening techniques.
☐ Identify prospective client’s needs by encouraging them to express needs and goals. The individual responds
appropriately and clearly to the client’s needs.
☐ Secures commitment by overcoming objections and identifying next steps via commitment from clients.
☐ Manages prospective client information by recording information, determining appropriate products services
and options.
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THIRD PARTY DECLARER DETAILS
 To be completed and signed by a Third Party Declarer of the candidate in question.
 The person making this statement must provide a resume to evidence they are suitably
qualified to make an assessment of the applicant.
 The person making this statement must ensure that it is true and accurate in every detail
and that they may be called upon to provide evidence if required in a court of law.
Title ☐ Mr ☐ Mrs ☐ Ms ☐ Miss ☐ Other:
Name:
Street address:
Suburb: Postcode:
Phone (Mobile): Phone (W):
Email:
Relationship to
applicant
POSITION HELD/
EXPERIENCE/
QUALIFICATION:
Declarer feedback Did you feel you were given enough information and supported
through the process of undergoing this assessment?
☐ Yes ☐ No
Did you feel the resources provided were suitable for your
workplace?
☐ Yes ☐ No
Do you think the assessment was relevant to this particular
qualification’s training needs?
☐ Yes ☐ No
In my opinion the applicant has sufficient knowledge and skills in the competency required. I declare that
in making this statement, all details are true and correct and that I may be called upon to provide evidence
if required in a court of law.
Third party declarer signature ................................................................ Date .....................
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Third Party Written Reference
Below is a template containing some questions that are sought by AAMC Training in order to
determine whether the applicant has sufficient industry knowledge and experience to obtain RPL.
The applicant is required to obtain a written reference (testimonial) completed by each Third Party
Declarer. If the Third Party Declarer is the same for Evidence Item Three & Four only one letter is
required with both points 3 (a) and (b) addressed.
Please develop a written reference that addresses the applicant’s abilities based on the
questions below. Referees should provide as much detail as they are able.
RPL Application Third Party/Business Reference (Template)
COMPANY LETTERHEAD
Date
To: The Senior Assessor
AAMC Training Group
PO Box 513
BALCATTA WA 6914
Dear
Individual for who reference provided: Mr A.
Please detail:
I would like to refer a candidate for an appropriate position in AAMC Training. I have known
Mr A from my school days and we completed education together itself. Mr A has all
appropriate degree and qualification which are suitable for the Job.
The qualification and necessary skills which is required for AAMC Training is present in Mr
A. The candidate which I have suggested have significant knowledge and experience in the
field of work. Mr A has been my friend since my school days and can assure you that the
candidate is appropriate and can contribute to the needs of the business. Mr A has
professional degree in information technology and also has certification in Microsoft Excel. In
addition to this, the candidate has 2 years experience in working in a business which is similar
to AAMC Training.
The candidate has appropriate access to customer base and therefore the business would
also get access to such customers. The candidate is anticipated to bring about more business
to the company.
The candidate is hard working in nature and has effective communication skills on the
basis of the same can develop strong relationship in the business. In addition to this, the
candidate referred is skilled and has experience so the efficiency factor is present.
Should you require any further information kindly contact me at [phone] or
[e-mail]
Yours faithfully
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A Referee
Job Title
Task 2: Short answers
Answers to the following questions and scenarios may be found in the first module (Financial
Services Professional Practice, Legislation and Codes of Practice) of the learning guide from
the end of Section 2 to Section 8. You may also wish to refer to the relevant legislation via the
internet such as the ASIC National Consumer Protection Act 2009.
1. RESPONSIBLE LENDING SCENARIO
Scenario 1: Mustapha has just been told that come 1st July he would be stepping up as
the new Assistant Manager. On telling his partner Jenny the good news, she suggested
they start looking to buy a house as they’d probably be able to afford one. Excited, they
call a local finance broker who was previously referred to them by a friend.
The finance broker congratulated Mustapha on his imminent promotion and asked if they
would answer some questions to help determine how much they could borrow. Mustapha
and Jenny agreed to provide the required financial information. Mustapha and Jenny are
good savers and have sufficient funds to possibly cover for a 10 per cent deposit.
Jenny is cautious and felt a fixed rate loan would be better so they could budget
effectively. Mustapha felt no reason to disagree so the broker worked out a loan amount
based on the introductory rate which was fixed for the first six months. Mustapha’s
increased salary meant they could borrow a lot more than before. Jenny’s income varied
as she works casual at the local store. The broker asked Jenny how many hours she
worked on average to determine their combined income.
The broker signed and dated the preliminary assessment with today’s date. She then gave
Mustapha & Jenny a copy.
a. Explain the importance of making initial enquiries about a customer and verifying this
information.
The process of initial enquiry can be viewed as a very important function for a business and
the reasons for the same is stated below:
 The initial enquiry of a needs of the customers would help the brokers to effectively
determine the credit requirement and also the capacity of the borrower, serviceability
preferences of the borrower and would ultimately result in a proper lending process.
 On the basis of the initial enquiry, brokers can effectively give suggestions to the client
regarding the product which is to be choosen and also regarding the term period of the
loan which will be most suitable for the client.
 Initial enquiry also helps the management to have health communication process with the
brokers and instruct them as to exactly what they are looking for and this therefore makes
the whole lendiong process more efficienct in nature.
b. Module 1, Section 2 of the learning guide covers responsible lending conduct
obligations in detail. Considering what a broker should cover in terms of responsible
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lending, list at least five (5) things that the finance broker failed to provide/discuss in
Scenario 1 interview.
1 The broker did not make sufficient enquiries with the clients and certainly ot all
information is avalibale with the broker.
2 The broker failed to provide proper guidance to the clients and help them fet to a
decision. The case shows that there is a confusion between the client and his wife
and the former prefers a variable interest credit while the latter prefers fixed
interest rate credit. The broker should have guided them to get to a healthy
conclusion regarding the choice of credit facility.
3 The borker did not verify the financial status of the clients and therefore it can be
said that the broker is not efficient.
4 The broker did not conduct the prelimary assessment of the credit facility which
the client wants and the broker has also failed to comply with the relevant
documents.
5 The broker did not provide credit guide, fact find and Quote in his assessment.
Scenario 2: Mal and Corinne are seeking your advice in relation to refinancing their loan
after speaking with some friends who have a more flexible loan product and a better rate
with their lender.
c. Highlight the factors Mal and Corinne should consider before making the decision to
switch or refinance their loan.
The factors which are to be considered by Mal and Corinne before taking any decisions
regarding switch or refinance of loan is shown below:
 Interest rate of the loan
 Numerous fees related to the loan such as entry, exit and ongoing fees
 Flexibility of the loan
 Term period of the loan
 Insurance on the mortgage part of the loan
 Security against rise in interest rate.
2. CONSUMER PROTECTION
Scenario:
Stephen was a floor and wall tiler who earned $1,200 a week. He spent $600 a week on
expenses. He went to a lender to get a home loan of $200,000. Stephen needed a loan
with an average interest rate that he could pay off over the medium term.
Instead, he was offered a loan for $500,000 with a high fixed interest rate and therefore
repayments that he could not readily afford. As he was experiencing hardship, Stephen
sought an injunction against the lender collecting his mortgage repayments. Stephen then
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sought compensation for the loss and damage he had suffered for being put into an
unsuitable loan.
a. Describe what you think will happen under the consumer protection provisions of the
responsible lending obligations.
As per the provisions of Consumer protection Act, the consumer can file for the
consumer remedy provision allows him to seek compensation for any loss or damage
which can be suffered by the client from the advisor.
b. What Penalties can be incurred? (Refer Learning Guide Module 1, Section 2)
The penalties which can be incurred are given below:
 Criminal Penalties will apply for any misconducts and the same can include
imprisonment.
 Fine would be applicable as civil liability
 Infringement Notice would be applicable to ASIC
 Consumer remedies which can include compensation.
3. DISCLOSURE AND PRESCRIBED DOCUMENTS
(Please note this relates to Finance/Mortgage Broking under the NCCP Act 2009
and not Financial Planning)
a. What document should a credit representative or Australian Credit Licence holder provide
to a client to explain about the services they offer? List some of the information contained
in this document.
 Credit Guide: The credit guide can effectively provide information relating to the broker
and also hios profile. Credit guide also provide information relating to responsiblew
lending and resolution of disputes in a business. The credit guide also contains
assistance of the credit and summary of assessment.
b. In your OWN words, explain why is it important for a business to have a sufficient
complaint’s handling system? In your answer explain the essential steps in handling
and resolving a customer complaint. The Commonwealth Ombudsman has a good
Better Practice Guide to Complaint Handling publication on their website.
 According to me, effective complaint handling process can bring bring about a
reduction the overall compliants which the business receives from the clients. The
reduction in the compliants of the business would result in enhanced customer
satisfaction and this will also attract new customer to the business.
The essential steps which needs to be followed for the purpose of ensuring that the
compliants of the customers are effectively handled:
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
 The first and foremost step is to effectively listen to what the customer has to say and
full undivided attention is to be provided. The management should respond in calm
and polite way in order to ensure that the customers are not offended further.
 The person who is handling the compliants after listening to the client should
empathize with the client and understand the position in which the client stands. This
will help in creating a strong bond between the two. This will also allow the business
effectively resolve the issues which the client faces.
 The next step is to offer a solution which would address every concern of the client and
in many cases, the solution would not be the same that the client wants but the same
needs to be negotiated with the client in a polite manner.
 After the client has agreed to the solution, the management need to take the
necessary steps for carrying out the solution
 One the complaint of the client is solved, the management needs to follow up whether
the client is statisfied with the solution or not.
Scenario: John Consumer is applying for a loan of $350,000 to buy a home. The Credit
Representative’s fee quoted to John to recommend and apply for a loan on his behalf is
$225.00 (in most cases non-refundable). The valuation fee is estimated at $350.00,
$800.00 for legal fees and a loan application fee of $400.00, and are payable to the
lender. The Credit Representative’s Licensee receives from the lender an up-front
commission of 0.40% + GST of the loan amount and a monthly trail commission of .15% +
GST on the outstanding loan balance. An agreement will be in place between the Licence
holder (Principal) and the Credit Representative (Contractor/Employee) to proportionately
share the commissions.
c. Complete the blanks in the following fees and commissions table detailing the amounts
that would need to be provided to John in the credit proposal disclosure. You may also
need to remove those options that are not applicable to this scenario.
Fees and commissions
Credit representative fees
payable to us for the
provision of broking
service
[DELETE those options which
are not appropriate]
We get paid commission from the lender.
Our service fee is $ 225 (including GST) or
Fees payable to third
parties
[DELETE those options which
are not appropriate]
There are no fees or charges paid by us to third parties.
Estimate of commission to
be received by us. This
commission is payable to us
for assisting you to obtain
finance.
0.40% of the principal finance amount (plus GST) shortly after the finance is
provided. We estimate this one-off payment to be $1400.00
We estimate the monthly payment to be $1540
Commission will be paid by The commission will be paid by the lender documented above to the licensee. The
licensee will then pay some or all of the commission to the credit representative.
Other benefits Average $48.00 per month
Estimate of total fees and Loan application/Establishment fees $400
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charges payable to the
financier in relation to
applying for the finance.
These fees are payable by
you.
Valuation fees $350
Legal/Documentation/Settlement fees $800
Lenders mortgage insurance premium
Other
Total $1550
These figures are estimates only and the final figures will be shown in your credit contract or lease. Some or all of
these fees may be paid from the finance proceeds.
These fees are payable only once.
We are not aware of any other fees or charges payable to anyone else in relation to the application for finance, but
the financier may impose some additional requirements.
[IF ANY FEES ARE DEFINITELY TO BE PAID FROM THE CREDIT OBTAINED, SPECIFY A REASONABLE
ESTIMATE OF THE AMOUNT OF CREDIT LEFT AFTER PAYING THOSE AMOUNTS AND ANY FEES TO THE
BROKER.]
Referral fee No Referal fees in John’s Case
4. STATUTORY REGISTERS
From what you have learned about the NCCP, list the registers that are to be maintained as
records. For example: a Training Register.
 Contracts
 Application Forms
 Copy of Birth Certificates which is already verified
5. INDUSTRY ASSOCIATIONS
Briefly explain the role of the Mortgage and Finance Association of Australia (MFAA). The
answer to this question is found in the online learning material or you may wish to visit
www.mfaa.com.au
The Mortgage and Finance Association of Australia (MFAA) is a statutory body which consist of
qualified brokers who can effectively help im securing loans and advances from banking
financial institutions. The brokers from such an association can provide correct advice relating
to the loan which is to be taken by the business.
6. TRIPLE BOTTOM LINE REPORTING
The Department of Sustainability, Environment, Water, Population and Communities
commissioned a report called “Triple Bottom Line Measurement and Reporting in Australia:
Making it Tangible”. Use a search engine to access a copy of this report.
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
After reading the report please express in your own words the five broad categories that
capture the current diverse state of play in performance measurement and reporting in
Australia.
1. Wait and See can be identified as the category where the companies are satisfied with the presenty
scenario and can bring about communication and accountability.
2. Establish a commitment with the stakeholders s that openness and transparency can be maintained.
3. The business ne3eds to seek alignment between shateholder’s expectation and corporate staretegy
and the same can be started from the scratch. This approach requires establiushing a new
management system which is a long process.
4. The management needs to focus on sustainability and partnership principles so that the same cam be
embedded in the management system.
5. Some companies which are mostly in private ownership often define the commitment to their
sustainability practices.
6.
7. SUSTAINABLE BANKING
Sustainability is not confined to our larger financial institutions like CBA, NAB and IAG. It is
also being embraced by smaller institutions such as Maleny Credit Union (MCU)
Sustainable Banking. MCU began operations in 1984 as a community based credit union
located in Maleny, Queensland.
The MCU Board of Directors is committed to long-term sustainability and believes the
credit union has social and environmental obligations in addition to providing sound
financial management. MCU practices "triple bottom line" reporting as a way of measuring
progress and ensuring accountability against its sustainability targets.
Review the MCU website and detail how MCU practices socially responsible investment.
MCU practices socially responsible investment by following the steps:
 Providing loans to members for sustainale environment purposes
 Enabling donations from the members of local, national and global organization
 Providing assistance to micro finace groups.
8. TEAM WORK AND ORGANISATIONAL PLANNING
You have recently been employed as a Mortgage Broker in a medium-sized Mortgage
Broking practice. You are in charge of a small team of inexperienced mortgage brokers and
Administration support staff. You discover that morale in the firm is low because:
 People are unable to distinguish between tasks that require them to work
autonomously from those that require them to work as part of a team.
 There is a lack of communication about team activities.
 Due to the relative inexperience of the team, the image of the firm internally and
externally is not very good.
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 People do not seem to know how to prioritise their work or to manage their time and
resources effectively.
 Although the firm has good technology it is not being used effectively for collaborative
purposes.
Given the above, answer the following:
a. What would you do to promote team work and actively encourage team members to
participate in and take responsibility for team activities and communication processes?
 Forming and coming together: Creation of a team
 Stroming or Conflict: Selction of team leader
 Norming or Working out the rules: Establish the rules of the group and set a goal
 Performing or getting the job done: accomplish the performance of the business
 Mourning: congratulate and celebrate in success and achievement of goals
b. Give examples of some steps you could take to ensure that time and resources are
better managed.
 Measure performance on weekly basis
 Selection of a Team Leader
 Incorporation of practice manager such as base camp and measure the performance of
the employees
 Conduct a meeting for the purpose of receiving feedback or suggestion from the staff
c. What are the things you would do to ensure that your own contribution serves as a role
model for others and improves the organisation's image?
The qualities which needs to be developed in me are listed below:
 Be Honest
 Be moral
 Be hardworking and Respectable to teams’
 Be optimistic and creative
d. How would you use technology to help facilitate better collaboration among staff?
 Create an account in social media and also add staff members in the account for the
purpose of establishing free communication and also motivating the employees
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 Providing motivation speech and ensure that the members can learn and improve
regularly.
 Ensure that the staff of the business can effectively meet the deadlines of the business
and the same can be done with outlook calender
 Provide feedback and measure the performance of the individuals
 Increase the coordination and collaboration among employees
e. How would you plan tasks so that members can distinguish those that require them to
work independently from those that require team effort?
 The skills of an individual varies significantly from one individual to another and when
such skills are combined in a team effort, the performance further enhances. The role
which is played by different team members varies and can be different as per the
responsibility.
 There are four main types of role and on the basis of the same I will divide the task
accordingly:
 Task Roles
 Functional Roles
 Maintenance Roles
 Dysfunctional Roles
9. PROSPECT FOR NEW CLIENTS
a. Briefly explain how you create new business and engage a new client using your sales
techniques.
In your answer you may want to touch on the following points;
 Create rapport with new clients – provide general introduction to your products and
services
 Encourage them to identify and discuss their needs
 Gain commitment from your clients by responding appropriately to their needs,
using a range of interpersonal skills
The steps which can be followed for opening a new business are given below:
 The management then needs to identify the needs of the clients and on the
basis of which appropriate product needs to be developed.
 Introduce the product among the potential customers and providing them with
briefs regarding the use of the product for the customers.
 The management then needs to bbuilt a strong bond and rapport with the
clients of the business.
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
 Enter into an agreement with clients for mass sales of the products of the
business.
b. Briefly explain how information you have recorded from a prospect could help you in
the future.
The information which are collected from a prospects can help a business to develop an
appropriate product for the business and also ensure that the needs of the consumers
are taken care of in future.
10.MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT
a. Explain something you do that may as positive role model to others via your own
personal work planning.
The first step which I perform is to develop a work schedule in order to maintain
timeliness in the business. This will ensure that the work-life balance is not disrupted
and this also ensures that I have greater efficiency in work.
b. It is important to ensure personal work goals, plans and activities reflect an
organisation’s plans? Why?
The personal work goals should always conform with the goals and objectives of the
business as the bigger picture is the profitability of the business. The personal goals of an
personal must be set so that they are directed toward the ultimate goal of the busiess.
c. Provide an example of something you would use to measure your own personal
performance e.g. client feedback form. Explain why this would be effective.
In order to maintain and measure the performance a client feedback form is the most
appropriate way. The client feedback form provides whether the services which is provided by
me is upto the expectation of the client.
d. Explain how you prioritise tasks to achieve personal performance levels. You answer
should include how this may impact your work/life balance and what type/s of
technology would be used to assist you to prioritise.
The urgentness of a task defines the prioritization of a task and the same also is
related to the performance level of a business. The aspect of work life balance plays a vital
role in making priority as more urgent task are to be done first.
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FNS40815 Certificate IV in Finance & Mortgage Broking (Acc&FP Stream)
e. You have been asked to provide your PD statement for the last 12 months as evidence
of your current experience and knowledge. Briefly explain why you believe it is
important for people within a business or profession to maintain professional
development. Why would it be important to ensure people in your business also
maintained professional development hours and records?
The employees should maintain professional development as the same shows the
academic qualification of the employee of the business. The records can help the
employees in any recruitment process in any business and also give insights about the
career of client.
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