Certificate IV TNA Project: Participant Feedback and Analysis

This assignment presents a Training Needs Analysis (TNA) project undertaken by a student, focusing on developing training for catering assistants. The scenario involves Man Power Training Services (MPTS), a Registered Training Organisation, collaborating with Best Jobs Incorporated (BJI), a non-profit organization, to create a training program. The candidate is tasked with confirming training details with a client, a representative from BJI, and creating a learning program. The project includes specific requirements for the training, such as elective units, the training duration, and the need to adhere to MPTS and BJI policies. The assignment includes a detailed scenario with candidate profiles and their LLN (Language, Literacy, and Numeracy) results. The student is assessed on their ability to identify client characteristics, confirm training needs, use clear communication, and source and analyze relevant information. The document also includes a participant feedback form used to evaluate the candidate's performance during the session with the client. This feedback form assesses the candidate's communication skills, ability to understand the training requirements, and capacity to identify and resolve problems.

TNA: Project Brief and Participant Feedback Form
Dear Volunteer,
Thank you for participating in the candidate’s assessment.
You will play the role of the candidate’s client, a representative from Best
Jobs Incorporated (BJI). Best Jobs Incorporated (BJI) is a non-profit
organisation that helps people gain employment in the Retail and
Hospitality Industries at entry level. The candidate’s task is to make a
Training Needs Analysis for the catering assistants that your organisation is
helping.
For this session, the candidate will confirm the details of the training with
you. Please refer to the following details during your session:
SCENARIO
Man Power Training Services (MPTS)
The candidate works as a trainer for Man Power Training Services
(MPTS), a Registered Training Organisation offering vocational
training services for a range of clients with different training needs.
Best Jobs Incorporated (BJI) is a non-profit organisation that helps
people gain employment in the Retail and Hospitality Industries at
entry level.
BJI has approached MPTS to develop training that will help
participants qualify for employment in various hospitality settings.
During your early consultation sessions with MPTS, you requested that
the following elective units be included in the training:
SITHCCC001 Use food preparation equipment
SITXFSA001 Use hygienic practices for food safety
SITHCCC004 Package prepared foodstuffs
You are also required to create a learning program for the unit:
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 1

BSBWOR203 Work effectively with others
The training should take place over a twelve (12) month period [1200
hours, 52 weeks].
BJI’s contact details are:
[e-mail]
[phone]
The training can be held at BJI’s training centre which has all the
necessary resources to conduct the training and assessment.
Note the following candidate information:
1. Matilda Jeffries – Works well independently and with
others. Matilda completed a Senior Secondary Certificate
last year but to date has no work history.
2. Norman Howard – Has been a client of BJI for 2 years;
however, this will be Howard’s first placement for training
purposes. Works well with others. Left school after year 10
two years ago; based on reports, he was a very good
student.
3. Yon Leong – Just arrived from overseas and has extensive
experience working as a kitchen hand. English is her
second language and has never been in a training situation
previously. Her written and spoken English skills are
sufficient, but she sometimes has trouble when asked to
read long texts.
4. Robert Bentley – Robert has been unemployed for 3
years following an accident. Previously Robert ran his own
small business which was retail based. Robert wants to re-
build his skills and has jumped at this opportunity.
5. Eri Touma – Eri was born and raised in Japan. She moved
to Australia 1 year ago and has been studying English to
help her gain employment. Although she is able to
understand written English quite well, she is still having
challenges conversing in English.
6. Shintaro Touma – Shintaro was born and raised in Japan.
He and Eri are siblings. He moved to Australia about 6
months ago. He is able to converse in English sufficiently;
however, his English reading and writing skills are quite
poor.
7. Thomas Fjelbonde – Danish student in Australia. His
English reading and writing skills are sufficient; however,
his English conversational skills are still a bit problematic.
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 2

Thomas is enrolled in an English Bridging Program in
preparation for commencing his Bachelors Degree.
8. Sherry Santos – Filipino student in Australia. Sherry is in
her second year of university completing a Bachelors
Degree in Business. She is very proficient in the written
and spoken English. Before coming to Australia, she used
to work weekends at her family’s small retail business in
the Philippines.
Names Learnin
g
Readin
g Writing
Oral
Communicatio
n
Numerac
y
Matilda Jeffries 3 4 4 4 5
Norman Howard 4 4 4 4 4
Yon Leong 3 2 3 3 3
Robert Bentley 4 4 4 4 4
Eri Touma 4 3 3 2 3
Shintaro Touma 3 2 2 3 3
Thomas Fjelbonde 4 3 3 2 3
Sherry Santos 4 4 5 4 5
Your other requirements for the training:
 It must be based on the qualification for catering
assistant
 It must meet Man Power Training Services Quality
Assurance Policies located here:
MPTS Policy Manual
(Username: newusername Password: newpassword)
 It must meet BJI’s Workplace Health and Safety Policy
located here:
BJI Workplace Health and Safety Policy
(Username: newusername Password: newpassword)
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 3
Your organisation provided MPTS with the LLN evaluations of the
following candidates. The table of their results can be found below.

After completing the session with the candidate sign you will be asked by
the candidate to sign the ‘Approved By’ section of the Training Needs
Analysis form. You will also be asked to sign the Participant Feedback Form
at the end of the session. This form is a checklist of what the candidate
should accomplish during their session with you. Once completed, sign and
date the declaration field at the end of the form and return it to the
candidate for submission.
Please note that when you are asked to sign your name, you must state your
real name and contact details in the declaration field as the candidate’s
assessor may also contact you to confirm your responses.
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 4

TNA Participant Feedback Form
Legend:
For each statement select,
Y – Yes, if the candidate met the assessment criteria below.
N – No, if the candidate did not meet the assessment criteria below
Once completed, sign and date the Declaration section at the end of the form.
Note that you must include your contact details, the assessor may contact you
to confirm your responses.
Assessment Criteria Y N
1. Did the candidate clearly identify your characteristics? ☒ ☐
2. Did the candidate confirm your training needs? ☒ ☐
3. Did the candidate use simple and understandable
language when providing you information? ☒ ☐
4. Did the candidate use simple and understandable
language when asking you questions, asking for your
opinions or confirming your understanding during the
session?
☒ ☐
5. Did the candidate use simple and clear language when
confirming your understanding of the training
requirements during the session?
☒ ☐
6. Did the candidate confirm their plans and required
outcomes of the training with you? ☒ ☐
7. Did the candidate successfully source information
relevant to your training needs? ☒ ☐
8. Did the candidate successfully analyse and interpret
information that was relevant to your needs? ☒ ☐
9. Did the candidate was able to demonstrate the following
during your conversation
 active listening
 adequate comprehension
 appropriate use of grammar, vocabulary and
pronunciation
☒ ☐
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 5

when asking for information or coming to conclusions
about your needs?
10. Did the candidate use language that demonstrated
cultural sensitivity and helped build understanding
between you and the other learners?
☒ ☐
11. Did the candidate identify and respond to problems and
opportunities for improvement during their session with
you and considered different approaches to solve them?
☒ ☐
Declaration
By affixing my signature below, I am declaring that this document is a true
and accurate record of the candidate’s performance. I declare that the name
and contact information I state below are my own (not the name assigned to
me during the role-play session).
Client’s Name: Client’s Signature:
Contact Details:
Date:
Project Brief and Participant Feedback FormVersion No. 1.0 Produced 14 August
2017
© Compliant Learning Resources Page 6