Challenges and Solutions: Hospitality and Tourism Management

This report examines the challenges and strategies in hospitality and tourism management. It highlights the need for flexible approaches, emphasizing consumer satisfaction, and the importance of employee skills. The report discusses managerial challenges, including recruiting efficient employees, planning, and controlling inputs and outputs. It references the work of Brandon-Jones et al. (2016), which focuses on the need for customer engagement, and the importance of specialization within the industry. The report also incorporates the author's personal experiences, highlighting the significance of attention to detail and leadership in the hospitality sector to achieve desired levels of customer satisfaction. The report also focuses on the challenges in the hospitality industry and the need for management to focus on the consumer needs.

MANAGEMENT IS THE PURSUIT
OF FLEXIBILITY

It is to be noted that hospitality and tourism industry has evolved overtime there has been a
transformation in the practices of Management which is required to cope with diversified and
segmented market along with proliferation of services.
The article by Brandon-Jones et al. (2016), focuses on characteristics required what efficient
management of hotel and tourism industry. It outlines essential characteristics like consumer
engagement knowledge and capital intensification, broad level customisation along with
micro Investments as prevalent in the morning hospitality and tourism industry. It has been
highlighted that the manager’s involved in the sectors have to undergo considerable
challenges to manage the operations effectively. The challenges include recruiting efficient
employees, emphasis on planning and controlling of inputs and outputs and maintain the
hierarchy. The study focused on the fact that less time is provided to the functional specialist
to be spent with the consumers. The article provides deeper insight into word aspects of
working challenges faced by the manager along with specialisation required to efficiently
follow the work related to different aspects.
The article concords the theme as management in hotel and tourism industry requires flexible
approach to be followed by the managers in hospitality and tourism sector in pursuit of
achieving effective delivery of services and achieving consumer satisfaction which is vital to
this arena.
My work experiences have fostered in me the need for paying attention to details that proves
to be helpful while recruiting people with great skills. Leadership and team working in the
hospitality industry are imperative and a level of commitment is required to shape the mind-
set to ensure desired level of consumer satisfaction (mbbmanagement.com, 2019).
2

References
Brandon-Jones, A., Lewis, M., Verma, R. and Walsman, M.C., 2016. Examining the
characteristics and managerial challenges of professional services: An empirical study of
management consultancy in the travel, tourism, and hospitality sector. Journal of operations
management, 42, pp.9-24.
mbbmanagement.com (2019), Top 8 Qualities to look for in a Hospitality Employee.
Available at <https://www.mbbmanagement.com/hospitality-hacks/hospitality-employee-
qualities>
3