Challenges in Leading Change Report - [Course Name] - [Semester]

This report analyzes the challenges in leading change, specifically focusing on ethical leadership and its impact on organizational culture. The report discusses the importance of ethical practices within an organization, highlighting the need for leaders to promote ethical behavior and reward employees who uphold these values. The report uses the example of Starbucks to illustrate how ethical practices, such as reducing water misuse and offering incentives for reusable cups, can be implemented. The report also emphasizes the role of leadership in shaping workplace ethics, noting that leaders should prioritize ethical conduct and address unethical behaviors promptly. The report stresses the importance of ethical practices for maintaining a competitive advantage in the market. The report references several studies to support the claims made on the subject of leading change. The report concludes by highlighting the significance of creating a culture where ethical behavior is valued and rewarded to improve the overall culture of the organization.

Running head: CHALLENGES IN LEADING CHANGE
Challenges in leading change
Name of the student:
Name of the university:
Author note

1CHALLENGES IN LEADING CHANGE
In response to the case of Professional Services Organization or PSO, a strategy can be
outlined for influencing behavior towards a service and ethics perspective. Leadership has
always proved to be an important factor in enhancing ethical practice in the organization (Horton
2016). Therefore, it needs to be practiced in ESO to focus on the leadership behavior that
interconnects with the formal ethical policies to give a shape to conduct (Fleischman, Valentine
and Godkin 2015). It is important for the CEO to reward those people who have always
maintained an ethical approach in spite of the surrounding peer pressures to continue with the
previous unethical practices. It becomes a standard example in front of the peers to follow the
same practice. This is because workplace ethics are a critical part of the working environment
and the organizations that follow the same have a better chance of sustaining in the competitive
market.
For instance, Starbucks is a remarkable company that has used ethical practices by
reducing water misuse and utilizing recycled paper for cups. The company also implements an
innovative approach of offering 10- cent discount to those customers who bring own reusable
cups (Starbucks Coffee Company, 2018). In order to make the employees understand the value
of ethics, providing rewards is an essential activity. Therefore, the Ethical Services Organization
or ESO will have to adhere to the ethical practices and value those employees who maintain that.
In the coming days, the organization will gain competitive advantage compared to those who
only focus on achieving goals (Lagan and Moran 2015).
According to Taylor and Pattie (2014) there are many leaders in other organizations who
consider question as individual doubt and a confidential matter. Unethical businesses indulge
within them the collaboration of others and portray the values, beliefs, attitudes, behavior and
languages to represent the operating culture of the organization.

2CHALLENGES IN LEADING CHANGE
References
Fleischman, G.M., Valentine, S. and Godkin, L., 2015. Rogues in the Ranks of Selling
Organizations: Using Corporate Ethics to Manage Workplace Bullying and Job Satisfaction.
Horton, K.B., 2016. Exploring Workplace Bullying Through a Social Work Ethics-Informed
Lens. Journal of Social Work Values & Ethics, 13(1), pp.25-32.
Starbucks Coffee Company. (2018). Starbucks – The Best Coffee and Espresso Drinks. [online]
Available at: https://www.starbucks.com/ [Accessed 8 May 2018].
Taylor, S.G. and Pattie, M.W., 2014. When does ethical leadership affect workplace incivility?
The moderating role of follower personality. Business Ethics Quarterly, 24(4), pp.595-616.