Challenges in Talent Management: A Grosvenor Hotel Case Study Project

This research project investigates the challenges of talent management within the hospitality sector, using Grosvenor Hotel as a case study. The project employs a quantitative research approach, utilizing questionnaires to gather primary data from employees. The research methodology includes a detailed discussion of research choices, approaches, philosophy, time horizons, and strategies, including the use of questionnaires and data sources. The data analysis involves creating frequency tables and graphs to interpret the responses to the questionnaire. The findings reveal insights into the importance of talent management, its impact on employee performance, and the main challenges faced, such as cultural differences and training issues. The analysis also explores effective ways for managing talent, such as providing recognition and rewards, and the impact of talent management on employee turnover. The project concludes with a reflection on the research methods and provides recommendations for Grosvenor Hotel to improve its talent management practices. The document is structured to cover all aspects of the research process, from methodology to data analysis and interpretation, offering a comprehensive overview of the topic.

Research Project

Table of Contents
Title .................................................................................................................................................1
LO2..................................................................................................................................................1
P3: Primary and secondary research following appropriate methods ........................................1
.....................................................................................................................................................2
P4. Analytical tools to analyse research findings and data.........................................................5
LO3................................................................................................................................................15
P5: Research outcomes in an appropriate manner....................................................................15
LO4................................................................................................................................................16
P6 Reflect on the effectiveness of research methods ...............................................................16
P7. Alternative research methodologies and lessons learnt in view of the outcomes...............16
CONCLUSION AND RECOMMENDATIONS .........................................................................16
Conclusion ................................................................................................................................16
Recommendations ....................................................................................................................17
.......................................................................................................................................................17
REFERENCES .............................................................................................................................18

Title
“To determine different challenges that get anticipated while managing talent within the
hospitality sector.” A case on Grosvenor Hotel.
LO2
P3: Primary and secondary research following appropriate methods
Research methodology is consider important part of research project as it support in
accumulation of primary and secondary data about the field of study. There are some useful
research methods which will be explained as below:
Research choice: For doing this study, quantitative research will be followed as it help
investigator when they require data in form of number and reliable (Quinlan and et. al., 2019).
As comparison to qualitative study, quantitative research not take more time as well as resources.
Research approach: For analysing quantitative data, deductive approach of research will
be applied. Main purpose for selecting deductive approach as it support in analysation of
quantitative information without any difficulties. Inductive approach is not apply for this
investigation because it require qualitative data and also need more resources.
Research philosophy: Within a study, positivism philosophy will be applied as it support
an investigator in collection and analysation of quantitative information about the selected topic.
Interpretivisim philosophy is not appropriate for current study because it is completely based on
qualitative study (Gray, 2019).
Time horizon: This is another research method that is classified into two different
sections i.e. cross sectional and longitudinal. Within a research project, cross sectional approach
will be used as it is based on current situation and support in completion of study within a given
time.
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2

Research strategy: Within an investigation, questionnaire will be applied as an effective
research strategy. As this strategy help in collecting of valid and reliable data regarding the talent
management. Under this strategy, number of quantitative questions will be made for purpose of
achieving better outcomes (Brown and Rhoades, 2019).
Questionnaire
Q1) Are you familiar about the talent management within an organisation?
a) Yes
b) No
Q2) What are the importance of talent management within hospitality sector?
a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
Q3) Does management of talent have positive impact on growth and success of Grosvenor
Hotel?
a) Agree
b) Disagree
Q4) In which manner, talent management impact on performance and productivity of
employees?
a) Positive
b) Negative
c) Neutral
Q5) According to you, what process are main part of talent management system in your
organisation?
a) Recruitment planning meeting
b) Career planning and pathing
c) Promotions, lateral moves, transfers
Q6) As per your opinion, what are the effective ways require to use by Grosvenor Hotel for
managing top talent at their workplace?
a) Understand the power of job description
b) Give back to workers with recognition and rewards
c) Give continuous training and development chances
3

Q7) Does managing talent at workplace assist Grosvenor Hotel for reducing employee's
turnover?
a) Strongly agree
b) Agree
c) Strongly disagree
d) Disagree
Q8) What are the main challenges that might be faced by Grosvenor Hotel while performing
talent management practices?
a) Cultural differences among workforce
b) Effective alignment between management and employees
c) Conflict and misunderstanding
d) Trouble in providing training to workforce
Q9) What different ways for addressing the issues associated with talent management?
a) Develop an effective talent management strategy
b) Free flow of communication
c) Development of positive relationship among management team
Q10) Give any suggestions to Grosvenor Hotel in management of top talent at workplace.
Data sources: There are two types of data sources which are secondary and primary. The
secondary research gives detailed information about the strategic approaches and its importance
for talent management. For gathering secondary data books, articles, magazines etc. are consider
best sources. On the other hand, primary research gives the outputs of the structured
questionnaire with the outputs used for deductive approach (Kumar, 2019).
Cost, access and ethical consideration: This is an important part of study because it
support researcher in completion of primary and secondary study in appropriate manner.
Sufficient amount of capital will be require by investigator for doing each activities of study in
accurate manner. Along with this, researcher has complete access to gather information about the
study to the employees of Grosvenor Hotel. As it turn to support researcher by saving their time
and cost. Additionally, there are some principles of research ethics which are confidentiality,
autonomy, beneficence and informed consent. These are main principles that must be follow by
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investigator for completing primary and secondary research in more effective manner (Johnson
and Christensen, 2019).
Sampling: It is an useful process used by investigator for selecting sample size. There are
two sort of sampling such as probability and non-probability. Within an investigation, probability
sampling is useful as it save time and cost and helps researcher to select sample size on random
basis. 40 employees of Grosvenor Hotel will be selected by researcher by using simple random
sampling technique (Lodhia, 2019).
P4. Analytical tools to analyse research findings and data
Content analysis consider as an alternative methodology that will be going to follow by
researcher. As this technique support an investigator in analysing of quantitative data about the
current investigation (Richards and et. al., 2019). In order to analysis quantitative data, there is
requirement of following some steps which are creation of frequency table, development of
graphs and interpretation and analysation of information. These steps will be explained as below:
Frequency Table
Q1) Are you familiar about the talent management within an organisation? Frequency
a) Yes 30
b) No 10
Q2) What are the importance of talent management within hospitality sector? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
Q3) Does management of talent have positive impact on growth and success of
Grosvenor Hotel?
Frequency
a) Agree 35
b) Disagree 5
Q4) In which manner, talent management impact on performance and
productivity of employees?
Frequency
a) Positive 30
5

b) Negative 4
c) Neutral 6
Q5) According to you, what process are main part of talent management system
in your organisation?
Frequency
a) Recruitment planning meeting 16
b) Career planning and pathing 14
c) Promotions, lateral moves, transfers 10
Q6) As per your opinion, what are the effective ways require to use by Grosvenor
Hotel for managing top talent at their workplace?
Frequency
a) Understand the power of job description 10
b) Give back to workers with recognition and rewards 16
c) Give continuous training and development chances 14
Q7) Does managing talent at workplace assist Grosvenor Hotel for reducing
employee's turnover?
Frequency
a) Strongly agree 15
b) Agree 20
c) Strongly disagree 2
d) Disagree 3
Q8) What are the main challenges that might be faced by Grosvenor Hotel while
performing talent management practices?
Frequency
a) Cultural differences among workforce 10
b) Effective alignment between management and employees 10
c) Conflict and misunderstanding 10
d) Trouble in providing training to workforce 10
6

Q9) What different ways for addressing the issues associated with talent
management?
Frequency
a) Develop an effective talent management strategy 16
b) Free flow of communication 14
c) Development of positive relationship among management team 10
7

Theme 1: Familiar with the talent management within an organisation
Q1) Are you familiar with the concept of talent management within an
organisation?
Frequency
a) Yes 30
b) No 10
a) Yes b) No
0
5
10
15
20
25
30
30
10
Frequency
Interpretation: It is determined from the graph that out of total 40 respondents, 30 are in
favour of the question that they have information regarding the concept of talent management
within an organisation. The remaining 10 have views that they does not know about the concept
behind the aspect of talent management.
Theme 2: Importance of talent management within hospitality sector
Q2) What are the importance of talent management within hospitality sector? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
8

a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
0
2
4
6
8
10
12
14
16
15
10
15
Frequency
Interpretation: It is ascertained from the presented information that large number of
importances associated with the aspect of talent management. 15 respondents are in support of
the point that this aid in continuous coverage of critical roles, while 10 said this will only help in
improvement of employee motivation and in last remaining 15 have opinion that help in
retention of top and knowledgeable talent.
Theme 3: Management of talent have positive impact
Q3) Does management of talent have positive impact on growth and success of
Grosvenor Hotel?
Frequency
a) Agree 35
b) Disagree 5
9

a) Agree b) Disagree
0
5
10
15
20
25
30
35
35
5
Frequency
Interpretation: It is interpreted from the above presented information that management of
talent has positive impact over the growth and success of an organisation. The total number of
respondents that are in favour of this statement are 35 out of 40. The remaining number of
respondents are 5 which have different opinion and does not provide support to this statement.
Theme 4: Talent management impact on performance and productivity of employees
Q4) In which manner, talent management impact on performance and
productivity of employees?
Frequency
a) Positive 30
b) Negative 4
c) Neutral 6
10

a) Positive b) Negative c) Neutral
0
5
10
15
20
25
30
30
4
6
Frequency
Interpretation: It is determined from the above presented graph that 30 respondents are
in favour of the point that management of talent has positive impact over n organisation. The 4
respondents having opinion regarding negative impact of same over organisation. In last, 6
respondents have neutral response and did not have opinion over positive or negative aspect.
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Theme 5: Main part of talent management system
Q5) According to you, what process are main part of talent management system
in your organisation?
Frequency
a) Recruitment planning meeting 16
b) Career planning and pathing 14
c) Promotions, lateral moves, transfers 10
a) Recruitment planning meeting
b) Career planning and pathing
c) Promotions, lateral moves, transfers
0
2
4
6
8
10
12
14
16
16
14
10
Frequency
Interpretation: It is determined from the above graph that the aspect that will help to an
organisation in effective management of talent is recruitment planning meeting. This option is
supported by 16 respondents. The 14 respondents are in support of the point that career planning
and pathing option help an organisation in management of talent. 10 respondents said
promotions, lateral moves and transfers will be the good option that will aid in talent
management.
Theme 6: Effective ways require to use by Grosvenor Hotel for managing top talent
Q6) As per your opinion, what are the effective ways require to use by Grosvenor
Hotel for managing top talent at their workplace?
Frequency
a) Understand the power of job description 10
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b) Give back to workers with recognition and rewards 16
c) Give continuous training and development chances 14
0
4
8
12
16 10
16 14
Frequency
Interpretation: It is ascertained from the above information that the best approach which
will help an selected organisation managing talent is give back to workers with recognition and
rewards. This option I supported by 16 respondents. The 14 respondents said give continuous
training and development chances help in management of talent and in last 10 said that the
technique which will help is understand the power of job description.
Theme 7: Managing talent at workplace assist Grosvenor Hotel for reducing employee's
turnover
Q7) Does managing talent at workplace assist Grosvenor Hotel for reducing
employee's turnover?
Frequency
a) Strongly agree 15
b) Agree 20
c) Strongly disagree 2
d) Disagree 3
13

a) Strongly agree b) Agree c) Strongly disagree d) Disagree
0
2
4
6
8
10
12
14
16
18
20
15
20
2
3
Frequency
Interpretation: It is ascertained from the information that 20 respondents are agree that
talent management will help to reduce turnover. 15 respondents are strongly agree in nature, 2
strongly disagree and 3 disagree.
Theme 8: Main challenges that might be faced by Grosvenor Hotel while performing talent
management practices
Q8) What are the main challenges that might be faced by Grosvenor Hotel while
performing talent management practices?
Frequency
a) Cultural differences among workforce 10
b) Effective alignment between management and employees 10
c) Conflict and misunderstanding 10
d) Trouble in providing training to workforce 10
14

0
2
4
6
8
10
10 10 10 10
Frequency
Interpretation: It is determined from the above information that 4 different challenges
will be faced by an organisation in performance of talent management practices includes Cultural
differences among workforce, Effective alignment between management and employees,
Conflict and misunderstanding, Trouble in providing training to workforce. 10 respondents
equally support these challenges.
Theme 9: Different ways for addressing the issues associated with talent management
Q9) What different ways for addressing the issues associated with talent
management?
Frequency
a) Develop an effective talent management strategy 16
b) Free flow of communication 14
c) Development of positive relationship among management team 10
15

0
4
8
12
16
16 14
10
Frequency
Interpretation: It is determined from the information that the best way that will help to
address the issues associated with talent management will be develop an effective talent
management strategy because it supported by 16 respondents. 14 respondents have the opinion
that free flow of communication help to address issues and 10 have opinion that development of
positive relationship among management team help to address.
LO3
P5: Research outcomes in an appropriate manner
Stakeholders: These are the persons who have interest within organisational functioning.
It is must to deliver the research outcomes to all. The different stakeholders associated with an
organisation are Government, managers, employees etc. Initially, they played the important role
in providence of all important information. Employees are main stakeholder and there are most
important as they have direction relation with the aspect of research about talent management
(Beck and et. al., 2019).
Communication of outcomes related to research: It is important to communicate the
results to all stakeholders. The method that will be used in this regard will be spoken, online
report, presentation, written and many other. This will aid in dissemination of actual information.
Convincing arguments: This research is based over the point of challenges faced by an
organisation in management of talented workforce. This will provides an opportunity to ascertain
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the views of different respondents related to research topic. This further aid in ascertainment of
proper results that will be communicated to stakeholders. In last, this will help the researcher to
complete all exercises related to research in appropriate manner (Beck and et. al., 2019).
LO4
P6 Reflect on the effectiveness of research methods
I am happy that I got a chance to do research on a broad topic i.e. challenges that get
anticipated while managing talent within the hospitality sector. This is a interesting topic that
support me by increasing my knowledge regarding the importance and challenges of talent
management for an organisation as well as employees. For achieving this objectives I used
questionnaire as it support me by collecting and analysing of quantitative information. I also
used deductive method for analysing quantitative information effectively and systematically.
Apart from this, by doing this investigation, I faced several kind of issues including unethical
behaviour of respondents, lack of time, lack of resources etc. These are major challenges that
have direct impact on mine by reducing my confidence level. In order to deal with this issue, I
used to follow Gantt chart, principles of research ethics etc. This will support me in completion
of full project within given deadline.
P7. Alternative research methodologies and lessons learnt in view of the outcomes.
This is consider another part of study that support an investigator in collection of data
about the study. Interview is an useful type of alternative research methodology that assist
investigator in gathering of qualitative information regarding the current topic. In interview,
researcher will require to prepare some open-ended questions as it support them in collecting as
well as analysing of information in qualitative way. Therefore, researcher could use interview as
an alternative and collect valid and reliable data about the instigation (Johnson and Christensen,
2019).
CONCLUSION AND RECOMMENDATIONS
Conclusion
From the above report, it has been concluded that most of the respondents are familiar
about the concept of talent management. There are certain significance of managing talent such
as employee motivation, continuous coverage of critical roles and retain top and knowledgeable
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talent. Along with this, there are certain part of talent management system including career
planning and pathing, recruitment planning meeting, promotions, lateral moves and transfer.
These are main parts which turn to assist an enterprise in its growth and development. Apart
from this, there are various challenges faced by an enterprise while managing talent at workplace
including trouble in providing training to workforce, cultural differences among workforce,
effective alignment between employees, conflict and misunderstanding. These are major issues
that have negative impact on business performance of hospitality industry. Along with this, there
are some recommendations to the hospitality industry about how to manage talent and how to
overcome above mentioned challenges effectively.
Recommendations
There are some effective and essential ways that should be use by Grosvenor Hotel for
managing top talent at workplace. These are understand the power of job description, provide
continuous training and development opportunities, and give back to employees with reward and
recognition. These are consider more effective and useful ways that support hospitality industry
in retention of top talent at workplace. Along with, there are some strategies that must be use by
hospitality organisation for addressing the challenges related with talent management. These
strategies are free floe of communication, development of favourable relationship among
employees and development of effective talent management strategy. These are more essential
ways for an enterprise to maintain long term relationship with employees.
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REFERENCES
Books and Journals
Quinlan, C. and et. al., 2019. Business research methods. South Western Cengage.
Gray, D. E., 2019. Doing research in the business world. Sage Publications Limited.
Brown, S. and Rhoades, G., 2019. Q methodology. Using Innovative Methods in Early Years
Research: Beyond the Conventional. p.202.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Johnson, R. B. and Christensen, L., 2019. Educational research: Quantitative, qualitative, and
mixed approaches. SAGE Publications, Incorporated.
Richards, K. A. R. and et. al., 2019. Studying Recruitment and Retention in PETE: Qualitative
and Quantitative Research Methods. Journal of Teaching in Physical Education. 38(1).
pp.22-36.
Lodhia, S., 2019. What about your qualitative cousins? Adapting the pitching template to
qualitative research. Accounting & Finance. 59(1). pp.309-329.
Beck, H. E. and et. al., 2019. MSWEP V2 global 3-hourly 0.1 precipitation: methodology and
quantitative assessment. Bulletin of the American Meteorological Society. 100(3).
pp.473-500.
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