Challenges in Talent Management: A Grosvenor Hotel Case Study Project

This research project investigates the challenges of talent management within the hospitality sector, using Grosvenor Hotel as a case study. The project employs a quantitative research approach, utilizing questionnaires to gather primary data from employees. The research methodology includes a detailed discussion of research choices, approaches, philosophy, time horizons, and strategies, including the use of questionnaires and data sources. The data analysis involves creating frequency tables and graphs to interpret the responses to the questionnaire. The findings reveal insights into the importance of talent management, its impact on employee performance, and the main challenges faced, such as cultural differences and training issues. The analysis also explores effective ways for managing talent, such as providing recognition and rewards, and the impact of talent management on employee turnover. The project concludes with a reflection on the research methods and provides recommendations for Grosvenor Hotel to improve its talent management practices. The document is structured to cover all aspects of the research process, from methodology to data analysis and interpretation, offering a comprehensive overview of the topic.

Research Project

Table of Contents
Title .................................................................................................................................................1
LO2..................................................................................................................................................1
P3: Primary and secondary research following appropriate methods ........................................1
.....................................................................................................................................................2
P4. Analytical tools to analyse research findings and data.........................................................5
LO3................................................................................................................................................15
P5: Research outcomes in an appropriate manner....................................................................15
LO4................................................................................................................................................16
P6 Reflect on the effectiveness of research methods ...............................................................16
P7. Alternative research methodologies and lessons learnt in view of the outcomes...............16
CONCLUSION AND RECOMMENDATIONS .........................................................................16
Conclusion ................................................................................................................................16
Recommendations ....................................................................................................................17
.......................................................................................................................................................17
REFERENCES .............................................................................................................................18

Title
“To determine different challenges that get anticipated while managing talent within the
hospitality sector.” A case on Grosvenor Hotel.
LO2
P3: Primary and secondary research following appropriate methods
Research methodology is consider important part of research project as it support in
accumulation of primary and secondary data about the field of study. There are some useful
research methods which will be explained as below:
Research choice: For doing this study, quantitative research will be followed as it help
investigator when they require data in form of number and reliable (Quinlan and et. al., 2019).
As comparison to qualitative study, quantitative research not take more time as well as resources.
Research approach: For analysing quantitative data, deductive approach of research will
be applied. Main purpose for selecting deductive approach as it support in analysation of
quantitative information without any difficulties. Inductive approach is not apply for this
investigation because it require qualitative data and also need more resources.
Research philosophy: Within a study, positivism philosophy will be applied as it support
an investigator in collection and analysation of quantitative information about the selected topic.
Interpretivisim philosophy is not appropriate for current study because it is completely based on
qualitative study (Gray, 2019).
Time horizon: This is another research method that is classified into two different
sections i.e. cross sectional and longitudinal. Within a research project, cross sectional approach
will be used as it is based on current situation and support in completion of study within a given
time.
1

2

Research strategy: Within an investigation, questionnaire will be applied as an effective
research strategy. As this strategy help in collecting of valid and reliable data regarding the talent
management. Under this strategy, number of quantitative questions will be made for purpose of
achieving better outcomes (Brown and Rhoades, 2019).
Questionnaire
Q1) Are you familiar about the talent management within an organisation?
a) Yes
b) No
Q2) What are the importance of talent management within hospitality sector?
a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
Q3) Does management of talent have positive impact on growth and success of Grosvenor
Hotel?
a) Agree
b) Disagree
Q4) In which manner, talent management impact on performance and productivity of
employees?
a) Positive
b) Negative
c) Neutral
Q5) According to you, what process are main part of talent management system in your
organisation?
a) Recruitment planning meeting
b) Career planning and pathing
c) Promotions, lateral moves, transfers
Q6) As per your opinion, what are the effective ways require to use by Grosvenor Hotel for
managing top talent at their workplace?
a) Understand the power of job description
b) Give back to workers with recognition and rewards
c) Give continuous training and development chances
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Q7) Does managing talent at workplace assist Grosvenor Hotel for reducing employee's
turnover?
a) Strongly agree
b) Agree
c) Strongly disagree
d) Disagree
Q8) What are the main challenges that might be faced by Grosvenor Hotel while performing
talent management practices?
a) Cultural differences among workforce
b) Effective alignment between management and employees
c) Conflict and misunderstanding
d) Trouble in providing training to workforce
Q9) What different ways for addressing the issues associated with talent management?
a) Develop an effective talent management strategy
b) Free flow of communication
c) Development of positive relationship among management team
Q10) Give any suggestions to Grosvenor Hotel in management of top talent at workplace.
Data sources: There are two types of data sources which are secondary and primary. The
secondary research gives detailed information about the strategic approaches and its importance
for talent management. For gathering secondary data books, articles, magazines etc. are consider
best sources. On the other hand, primary research gives the outputs of the structured
questionnaire with the outputs used for deductive approach (Kumar, 2019).
Cost, access and ethical consideration: This is an important part of study because it
support researcher in completion of primary and secondary study in appropriate manner.
Sufficient amount of capital will be require by investigator for doing each activities of study in
accurate manner. Along with this, researcher has complete access to gather information about the
study to the employees of Grosvenor Hotel. As it turn to support researcher by saving their time
and cost. Additionally, there are some principles of research ethics which are confidentiality,
autonomy, beneficence and informed consent. These are main principles that must be follow by
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investigator for completing primary and secondary research in more effective manner (Johnson
and Christensen, 2019).
Sampling: It is an useful process used by investigator for selecting sample size. There are
two sort of sampling such as probability and non-probability. Within an investigation, probability
sampling is useful as it save time and cost and helps researcher to select sample size on random
basis. 40 employees of Grosvenor Hotel will be selected by researcher by using simple random
sampling technique (Lodhia, 2019).
P4. Analytical tools to analyse research findings and data
Content analysis consider as an alternative methodology that will be going to follow by
researcher. As this technique support an investigator in analysing of quantitative data about the
current investigation (Richards and et. al., 2019). In order to analysis quantitative data, there is
requirement of following some steps which are creation of frequency table, development of
graphs and interpretation and analysation of information. These steps will be explained as below:
Frequency Table
Q1) Are you familiar about the talent management within an organisation? Frequency
a) Yes 30
b) No 10
Q2) What are the importance of talent management within hospitality sector? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
Q3) Does management of talent have positive impact on growth and success of
Grosvenor Hotel?
Frequency
a) Agree 35
b) Disagree 5
Q4) In which manner, talent management impact on performance and
productivity of employees?
Frequency
a) Positive 30
5

b) Negative 4
c) Neutral 6
Q5) According to you, what process are main part of talent management system
in your organisation?
Frequency
a) Recruitment planning meeting 16
b) Career planning and pathing 14
c) Promotions, lateral moves, transfers 10
Q6) As per your opinion, what are the effective ways require to use by Grosvenor
Hotel for managing top talent at their workplace?
Frequency
a) Understand the power of job description 10
b) Give back to workers with recognition and rewards 16
c) Give continuous training and development chances 14
Q7) Does managing talent at workplace assist Grosvenor Hotel for reducing
employee's turnover?
Frequency
a) Strongly agree 15
b) Agree 20
c) Strongly disagree 2
d) Disagree 3
Q8) What are the main challenges that might be faced by Grosvenor Hotel while
performing talent management practices?
Frequency
a) Cultural differences among workforce 10
b) Effective alignment between management and employees 10
c) Conflict and misunderstanding 10
d) Trouble in providing training to workforce 10
6

Q9) What different ways for addressing the issues associated with talent
management?
Frequency
a) Develop an effective talent management strategy 16
b) Free flow of communication 14
c) Development of positive relationship among management team 10
7

Theme 1: Familiar with the talent management within an organisation
Q1) Are you familiar with the concept of talent management within an
organisation?
Frequency
a) Yes 30
b) No 10
a) Yes b) No
0
5
10
15
20
25
30
30
10
Frequency
Interpretation: It is determined from the graph that out of total 40 respondents, 30 are in
favour of the question that they have information regarding the concept of talent management
within an organisation. The remaining 10 have views that they does not know about the concept
behind the aspect of talent management.
Theme 2: Importance of talent management within hospitality sector
Q2) What are the importance of talent management within hospitality sector? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
8

a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
0
2
4
6
8
10
12
14
16
15
10
15
Frequency
Interpretation: It is ascertained from the presented information that large number of
importances associated with the aspect of talent management. 15 respondents are in support of
the point that this aid in continuous coverage of critical roles, while 10 said this will only help in
improvement of employee motivation and in last remaining 15 have opinion that help in
retention of top and knowledgeable talent.
Theme 3: Management of talent have positive impact
Q3) Does management of talent have positive impact on growth and success of
Grosvenor Hotel?
Frequency
a) Agree 35
b) Disagree 5
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