Impact of Change: Leadership, Strategy, and Organisational Behaviour

This report provides a comprehensive analysis of leading and managing change within organizations, focusing on the impact of both internal and external drivers. It examines case studies of Sports Direct's acquisition of Jack Wills and House of Fraser to illustrate how changes in business environment, operations, and strategies affect organizational performance. The report evaluates how these changes influence leadership, team dynamics, and individual behavior, while also exploring measures to mitigate negative effects using system theory and the Burke-Litwin Model. Furthermore, it discusses various barriers to change and the leadership approaches necessary for effective decision-making, ultimately providing insights into navigating organizational transformations and enhancing business outcomes. Desklib offers a wide array of resources, including past papers and solved assignments, to support students in their academic pursuits.

Leading And Managing
Change

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Comparison of two firms where changes have impacted on organisational strategy and
operation......................................................................................................................................1
TASK 2............................................................................................................................................3
P2. Evaluation of ways in which internal and external drivers of change affect leadership,
team and individual behaviours..................................................................................................3
P3 Analysis measures and reduce negative effects of changes on organisational behaviour.....5
TASK 3............................................................................................................................................7
P4 Various barriers of changes and examine leadership decision making.................................7
P5 Various dealership approaches conducting with change in range in Sports direct................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Organizational changes is a procedure where apply changes in an organization's
approaches, technologies, system and culture. There is analysed the impact of changes in
business and according to that take effective steps to get success in business. These changes are
important for business and supports to all staff members to increase their learning skills, explore
new opportunities and practise with new creativity in order to get ultimate benefits and generate
new ideas and increased commitment (Blanchard, 2018).. To continue operate business activities
as a leading manner require to apply new effective ideas that help to connect with customer
otherwise it shows negative impact on the business. To better understand of the report analysis
both case studies of Sports Direct Rescues Jack wills and Fashion Chain. These enterprises
offering about 1800 jobs at 169 stores in United Kingdom. They are accepting changes to see
impact and use it to attract people to purchase their products and services. This report consist of
different drivers of changes that impact on the business, conduct PEST/SWOT analysis to
recognise changing drivers. Along with, examine impact of changes on leadership, individuals
and team behaviour and reduce application of selected models. Moreover discuss about the
leadership approaches which supports to deal with the problems and take effective decision.
TASK 1
P1 Comparison of two firms where changes have impacted on organisational strategy and
operation
Overview of case study
Sports Direct rescues jack wills: The owner of this organisation, Mike Ashley which has
bought fashion firm Jack Wills out of administration. There are working about 1700 people and
open 100 stores in United Kingdom. The company have six franchisee where consist of middle
east and offer those products that make happy to people. The company has been applied changes
in its business and become part of new division within sports direct that supports to enhance the
fashion as well as sports brand and neglect financial travails. There are applied various type of
strategies and policies are altered by them to supply best quality goods & services.
House of Fraser: It is also operated by Mike Ashley and wants to invest amount in seven of
house of fraser plus stores enter into new luxury mini chain. If organisation apply all appropriate
changes in operations so become leading company and cover large market.
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In modern time, business environment change randomly that impact on the business so
for this require to prepare for changes. Some changes are increasing operation and efficiency of
an organisation to accept all challenges. If any person start business at small level but after apply
all positive changes and making efforts to carry out changes in the business entity. As a result it
increases productivity and profitability. Sports direct and House of Fraser are accepting changes
in their operations, process and strategies which impact on business (Clark and et. Al, 2017) .
Changes Sports Direct rescues Jack Wills Fashion Chain House of Fraser
Operation Mike Ashley wants to expand
organisational activities at broad
manner in sports and fashion
brand. For this apply suitable
changes and smoothly run all the
business activities.
To expand the business the
management invest amount £90
million in August through
categorised Frasers stocking with
effective designing labels to cover
more customers at the particular
market place.
Strategic Strategies are applied in business
according to structure and these
are deciding the management to
apply changes. For this modify the
changes in existing process and
increase efficiency. As a result it
provides higher profits in certain
period of time.
With the help of effective strategies
and approaches concentrate on all
the alternatives from investment
point of view. For this require to
select right strategies that enhance
sales of a business.
Structural This organisation follow flat
structure that supports to apply
positive changes as per the
requirement (Tirmizi, 2017).
It is applied matrix organisational
structure that helps to deal with
various problems and generate
profit margin. Such business has
updated the department stores and
utilising IT system in order to cut
the warehousing cost effectively.
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There are discussed about some changes of two different companies that wants to
increase their operational activities and apply changes as per the market trends. These are
showing impact that can be analysed by the Bohner and Arnold that is responsible for
recognition of future circumstances that linked with changes and forecast with alteration that
carried out for changes.
TASK 2
P2. Evaluation of ways in which internal and external drivers of change affect leadership, team
and individual behaviours
Organisational behaviour changes defined as the modification in structure, system,
technology or people in a business or behaviour. There are consisting of internal and external
factors that impact on the leadership, team and individual behaviour by changing procedure.
Hence, it is essential for business entity to concentrate on the production activities effectively. In
the context of given case study Sports Direct and jack Wills has created plan to enhance the
performance of entity through investment in fashion and merging with Jack will to cover market
and attract audiences (Di Costa, 2016). In addition, after accept the these changes require to
examine all internal and external drivers of business such as:
External Driver
There are consisting of all those factors that impact on the business in external manner
these are: Political: In this factor consisting of all political activities, government rules and
regulations which is essential and adopt by every type of organisation otherwise in
negligence face many problems. Such as Sports Direct is leading organisation which is
applying changes in business so according to that analysis all the political activities in
favourable or not. When government apply any changes so according to that business
apply all appropriate changes in business activities. Economical: This factor related with the changes in inflation and interest rate in UK and
impact on the expansion on the business. Sports direct wants to set up new market that
impact positively on the production as well as on sales. It also supports to enhance brand
image and share of market of sports Direct.
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 Social: Every person have own taste and according to that like food, products and any
other things. Taste & preferences of people changes according to interest and trends.
Such as Sports direct apply new ideas for innovation and fulfil the demand of customer.
Therefore, business operations has been increased and linked with the Jack Wills fashion
brand (Shaw, 2017). Technological: In present time organisations follow new advanced technology for new
innovation which helps to cover large market. These are using to advertise products so
this factor impact on the sports direct in good manner. The demand of products has been
increased that impact on related things like sales and profitability.
Internal Drivers
These factors related to internal things and impact on inner activities that related in direct
manner.
Strength Weakness
 Sports direct is famous brand at market
place and offer quality food in existing
place.
 It is merging with the same level
organisation that become strength for
company.
 Apply savvy picture strategy that hits
the mark with consumer, therefore help
in increment of credibility (Dick and et.
Al, 2018).
 24 hrs. present online delivery that
provides effective services to
customers.
 Sports direct is facing high competition
in the market.
 Slow growth rate and high attrition rate
and spend more on training.
 The company generate low margin that
creates doubt about future profitability.
 It is competitive industry so it is not
easy to handle all the challenges to tap
into new segment.
Opportunities Threats
 In the context of European Zone is
rumbling with economic problems but
organization get opportunity to
 Increasing cost of raw material can
impact on the profit margin, since
business conduct at low profit margin.
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establish store in Eastern and western.
 Due to follow assertive strategy in
accomplishing brands crosswise Europe
that offer opportunity to meet with
different customer segments (Rintoul
and Bishop, 2019).
 Improvement in digital technology
become reason of technological issues.
 Changing policy in tax shows negative
impact on the functioning.
Effects of strategic management: Strategic management implies that the executive team
should guide the efforts of the staff through achieving particular objectives and planning
processes. Without tactical planning, the decision taking will be incremental, which can
contribute to wrong decisions. One such function is the strategic effect. As the title implies,
strategic effect reflects the extent at which a future project-related risk impacts one some or all of
the strategic goals of the organization or priorities. It impact on the Sports direct in positive
manner to set effective strategies.
Work force planning: Resource planning is the procedure of evaluating, predicting and
preparing market dynamics for the workplace, identifying needs and defining integrated talent
management strategy to achieve that a company has sufficient people-with the appropriate
qualification in the right spot at the right moment-to meet its mission.
P3 Analysis measures and reduce negative effects of changes on organisational behaviour
Organisational behaviour is defined by values, culture, beliefs and preferences that
increase productivity and profitability of business. It is effected by the several king of changes in
positive or negative way. For this apply different measurement strategy by Sports Direct to
reduce cost and negative impact of changes in organisation behaviour. In the context of Sports
Direct is suffering from the issues due to apply changes and after merger open all policies with
new idea. For this company use system theory as well as Burk litwen Model to deduct adverse
impact of changes such as:
System theory: It is knowledge base theory which is related with the complex system
within nature, science and society. System approach applied by organisation to lead and
emphasises on basis of outcomes and reduce unwanted cost and expenditure that arise in the
business. Such as Sports direct applied this theory to carry out all appropriate changes. With the
help of this theory apply all relevant changes and take respond. Therefore, it works to increasing
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sales and production in proper framework and reply according to changes (Dickinson, H. and
Carey, 2016).
Burke Litwen model: This model apply by the business for changes and set up a reason
that impact on the relationship. The model derives from two organisational change consultants
and introduced in 60's by Warner Burke. Sports Direct apply this model that provide importance
of rant. According to this model followed these factors such as: External environment: There are consisting of external things like competition, market,
legislation and economy that affects on individual behaviour, organisation as well as
team. To expand its business activities, Sports Direct concentrate on regulations and
conduct changes in new market which supports to business effectively. Such as critical
factors was effecting on Sports Direct in order to connect with the Jack Wills and suffer
from challenges like financial crisis. Mission and strategy: The mission and strategy set by organisation according to business
structure due to become leading organisation at global level by trucking different
products as well as services. According to changes prepare different strategies and apply
in the organisation. Leadership: To complete task on time the leaders of Sports direct behave in good manner
with all staff members. Therefore, apply changes effectively and present all the activities
appropriately. Organisational Culture: The culture of the business change according to changes that
shows in positive or negative manner. According to changes company take further steps
to create good value for the firm (Ferrari and et. al, 2018). Structure: The company applied flat structure where dealing with every problem that
arise in the business and through this structure modify relation in between staff members,
managers and others to present all tasks effectively. Management practices: There are consisting of different elements and behaviour that
was carried out by administration and set aims to execute all related approaches. Sports
direct responsible to connect with new strategies and and assure about the staff members. Work unit climate: Such as Sports direct is working in unity and take suggestions from
all staff members regarding to new ideas. Hence, they feel important and accepting
changing procedure easily to make profit margin collectively.
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 Task requirements and personal skills: The management of sports direct carry out
appropriate changes at greater level to enhance the business activities. According to task
improve skills of individual and classifying task to increase production level. Individual need and value: The selected company concentrate on every people
requirement and wants so it will work in positive manner and accepting changes to take
right decision on right time. Staff member encouragement: It is required to apply changes in the business encourage
all staff members and define benefits that achieve by company as well as workers. As a
result they are easily accept al the changes. For this leader of Sports cafe play essential
role and prepare every one to accept changes to improve production and profit margin
(Ghavifekr, Afshari, Siraj and Razak, 2017).
 Individual & general performance: There are involving various performance levels of a
person at organisational level. It is measured by the business through productivity,
customer satisfaction, necessities and many other things.
TASK 3
P4 Various barriers of changes and examine leadership decision making
Change is essential feature which is applying by each business entity in order to attract
customers and cover large market with the help of leader and staff members to assure about the
services that provided by the business. Such as, Sports direct has been recognised different
numbers of aspects that acts as a barrier due to apply changes. There are identifying different
barriers that face by the business underneath:
Improper communication: It is one of the important strategy that impact on the
experience of a business due to bringing out modification within organisational premises. In
regard of extensive coordination route map by leader of Sports Direct influence of making out
modification within staff members. Many times it is seeing that administration can not be
coordinated with staff members. As a result it impact on morale and apply changes that are
brought out in day to day activities (Hylton and et. al, 2016).
The barriers arise through this strategy that it effect on leader of Sports Direct and
dealing with these. For this required to utilise all-inclusive coordinated strategies for transferring
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data to employees of an entity. It will help to have an edge in regard of changes within strategical
& process changes.
Lack of employee engagement: When company apply changes without inform any staff
member so it create problem for the business. Because workers are and engage with the changes
strategies and hence business must face all the information in order to able and apply all the
changes in assumption. In the context of Sports Direct, it is recognised that major point of staff
members set in limits and according to that applied of planned modification without any
direction and observation of a leader. When initiatives are not taking steps for these changes so
employees are not involve in the each activity that shows negative impact on the business.
This barrier shows impact on the leadership with particular information where all the
staff members linked with the changes in Sports Direct. Moreover, the leaders require to supply
monetary and non monetary rewards to individual that based on their performance and make
effort within application of changes in entity. Additionally, training has to be appointed to their
staff members that will enhance knowledge in this perspective.
As per the above mentioned barrier to develop a affiliated determinant on modification
and decision making of a leader in the context of Sports direct (Paterson, Pill and Bell, 2017).
Force field analysis: It is applied by business for change management and activity to
acknowledge all the changes in systematic procedure that bring out by firm. These factors are
defined in broad manner such as: Facilitating factors: This element defined as facets that linked with the atmosphere of an
organisation and provide all facilities for changes. There are consisting of procedure of
business and outdated machine can reduce morale of staff members, teams with
preferences of users and different others. Such as Sports Direct to apply changes carry
out all the strategical changes within different approaches of an organisation. It will aid
within corporate changes with articular policies.
 Restraining factors: This factor related with the business environment and acts as a
barrier as per the application of changes. These are involving all types of modifications
within UK government legislation, staff member action etc. In case on Sports direct, it is
analysed that restraining factor for both the modification are failure to analysis interactive
approaches and staff activity. These are operated by formulating after providing training
to staff members and usage of extended interactive methods.
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P5 Various dealership approaches conducting with change in range in Sports direct
The main perspective of adopting particular leadership style is to significantly carry out
the day to day functioning of an organisation. It offers the direction and help to implement plans
that motivate personnel in order to execute the task by maintaining better coordination. There are
various leadership approaches like Autocratic, Participative and so on (Riley-Reid, 2018).
Amongst this the explanation of Situational leadership style in context to Sports direct is
determined below:
Situational leadership style encompasses way by which leader adjust or changes its
prevailing leadership style on the basis of external situation. Precaution are made in order to
choose the style that can suitably fit the circumstances. Most of the successful organisation takes
informed decision in order to maintain the relationship with follower by effectively analysing
external situation. This style can be adopt by Sport direct company where instead of giving focus
to the particular leadership style importance is given on the challenging situation and according
strategy and approaches are adopted. Thus, this is the flexible style that helps to contribute in
organisational success (Peoples, Wæhrens. and la Cour, 2017). This approach helps to Sports
direct to achieve all the success in future and analysis all the activities in appropriate manner.
Initiating changes
Change management involve the support and skills of the leader as well as employees in
terms to successfully adopt the innovative changes in order to cope up with the dynamic
situation. Such driving factor probably hjelps to gain the productive outcome that directly leads
to the organisational success. During the time of changes leader have more control as they guide
the process based on which changes need to be bought up. This helps to exploit the untapped
opportunity and can help respective company to gain better position.
Kotter’s Change model: To build up changes there exist 8 stages that are explained
below:
Creates Urgency: Within this stage the organisation realise the necessity to adopt the
changes in order to sort out their problem and remain competitive.
Form a powerful Coalition: It involve preparation of team that have similar range of
expertise and knowledge based on which messages are transmitted in context to changes.
Create vision for change: Organisation generally prepare vision that transmit the
procedure and help in better understanding of roles.
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Communicate the vision: For better support, the leader and manger communicate the
meaning of vision with personnel in order to promote their interest.
Remove obstacles: While taking initiatives the objective of overall staff is to mitigate the
obstacles and attain success.
Create short term wins: It represent the preparation of small target for which rewards are
offered in order to maximise the potential of staff.
Build changes: The main aim of this stage is to sustain the changes for continuous
improvement.
Anchor the changes: Changes need to be the part of an organisation in order to promote
the routine activities (Poremski and et. Al, 2016).
Lewin’s change management model: This model comprises of the three stages that is
Unfreeze, change and Refreeze that help to bring the transition. Under unfreeze the manager of
Direct Sports makes the staff understand regarding the significance of change in order to cope up
with external dynamic situation. All the redresses of employee are resolve at this stage after
which come change where new regimes are followed and the leaders make sure that the
personnel does not get back to the normal state within Refreeze stage. This probably helps to
improve the business processes.
CONCLUSION
As per the above discussion it has been concluded that change is important factors that
supports any business to stay on top with some terms & condition. To apply changes n the
business focus on every factors that related with it and apply different strategies to easily
implement changes according to structure of business. When a company merge with other
company so according to that apply new legislation and follow all aspects in proper manner. The
main reason of these changes drivers are liable for raising in modification within operation by
which overall performance can be increased as per the requirement and interest of customer. To
implement these changes in infectious way. There are applied Burke lewin model and system
theory to analysis changes and their impact. Along with apply Kurt lewin model to deduct
Pessimistic impacts.
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