This report examines the organizational transformation of ANZ Bank under the leadership of John McFarlane. It explores the key features of the change management program, including initiatives focused on employee empowerment, performance management, and CSR activities. The report evaluates the challenges faced by managers during the implementation of transformation strategies, such as resistance to change and communication issues. Furthermore, it analyzes the attributes of successful leaders in influencing and directing the change process, highlighting the importance of cultural change, stakeholder engagement, and performance measurement. The analysis demonstrates how effective leadership brought stability and improved the bank's financial performance, leading to a more human-centric approach and a commitment to financial literacy.