MG630 Change Management: Organizational Development at Barnacle Bay

This report examines change management and organizational development within Barnacle Bay Country House Hotel. It discusses the impact of unplanned and emergent changes, highlighting both positive and negative effects on employee morale, efficiency, and overall productivity. The report also explores organizational development approaches, emphasizing the importance of planned change and the processes involved in improving hotel performance. Furthermore, it addresses the conflicts that can arise from implementing changes, such as employee dissatisfaction and staffing issues, and suggests strategies for managers like Rita to mitigate these challenges and foster a positive environment for growth and development.

Change management and
organization development

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
Impact of unplanned and emergent changes on hotel..................................................................4
Organizational development approaches.....................................................................................5
Conflict face by implementing any changes................................................................................7
CONCLUSION................................................................................................................................8
REFERNCES...................................................................................................................................9

Executive Summary
Change management helps in achieving goals and objectives of company. Managers are
responsible for handling all the issues in hotel and taking necessary steps which is beneficial for
growth and development of hotel. It is essential to provide good quality product to customer and
satisfy their needs. The report examines, unplanned and emergent change impact on hotel,
organisational development approaches and conflict which arise when changes are made by
manager is discussed.

INTRODUCTION
Change management means to make changes in plans and strategies so that hotel can earn profit.
For achieving targets, manages are making changes and development so that goals and objectives
can be achieved. Change management is the term for all approaches to prepare, support and help
individuals, terms and organization to achieve future targets. Organizational development refers
to the study and implementation of practices, systems and techniques which affect organizational
change (AlManei, Salonitis and Tsinopoulos, 2018). Managers are making change or
improvements in plans and strategies so that targets can be achieved. Barnacle Bay hotel is
located on the Scottish coast in a rural setting. Barnacle Bay hotel is 100 en-suite bedrooms, a
restaurant, and an outdoor swimming pool. The report examines, impact of unplanned and
emergent changes on hotel, guidance for undertaking a planned approach to change and
organizational development approaches. Further, conflict which is faced by Rita from
implementing any change.
MAIN BODY
Impact of unplanned and emergent changes on hotel
Unplanned changes refer to organizational changes which are not foreseen prior to need to
change. These changes are made immediately and planning is not done. Sometimes, situation
arises in which managers have to take quick decision or take action which is not planned. When
unplanned change is done by managers then it has negative impact on hotel and employees
because they need time to understand changes which are being made (Doppelt and McDonough
2017). Unplanned change has negative impact on overall performance because people are not
comfortable and they are not understanding. In Barnacle Bay country house hotel when
unplanned changes are made then staff members need time to adjust and this decrease efficiency
of employees.
For example, if new technology is applied in the organization then employees need training to
work on that machine and this reduces their working efficiency and affect overall performance of
hotel. In hotel, when unplanned changes are made by managers then employees need training
and thus waste time of hotel. Unplanned changes involve risk and may be results are not good.
Sometimes, managers are in a situation when they have to take quick decision and they are not
having time to think about change. Unplanned changes has positive impact also on hotel as it

increases confidence of employees, improves efficiency of members and overall productivity of
company can be increased. It depends on the change which is being done that it has positive or
negative impact on hotel. It is the responsibility of manager to take correct decision so that goals
and objectives of hotel can be achieved (Dzwigol and et,al., 2019). When correct decision is
taken then hotel can earn more profit. It is important to make improvements so that Barnacle Bay
hotel can run smoothly and it helps in achieving targets.
Emergent change means assumption that change is a continuous, open ended and unpredictable
process of realigning an organization. It is the responsibility of managers to make plans to
improve performance of company and make better plans so that goals and objectives of company
can be achieved. Emergent changes has positive as well as negative impact on hotel. Negative
impact of emergent changes on hotel are, it creates negative environment in the hotel, demotivate
employees, decreases working efficiency of employees and they are not able to work properly.
When new rules and regulations are applied in the hotel then employees face difficulty to adjust
with new rules (Ifenthaler, 2020). This has negative impact on performance of employees and
they are not able to complete their work properly. In hotel, if new policies and procedures are
made then employees need time to understand.
So, emergent change has negative impact on working of members and decrease overall
productivity of hotel. When managers implement changes then it creates negative impact on
employees and demotivates employees. Positive impact of emergent changes on hotel is it may
be beneficial for growth and development of company. It is essential to make plans so that goals
and objectives of hotel can be accomplished. When decisions are taken quickly then it helps in
achieving targets and improves overall productivity. Sometimes, emergent changes boost
confidence and morale of employees so that they can work efficiently and decision is taken
which is beneficial for growth of hotel. Nowadays, competition is increasing and to gain
competitive advantage managers should make improvements and make better plans so that
targets can be accomplished. It is important to make plans so that hotel can earn profit and attract
more customers.
Organizational development approaches
Planned change is the process of preparing the entire organization. Plans are made by managers
so that goals and objectives can be accomplished or a new direction is provided. Planned
approach to change is beneficial for organization as it improves morale of employees and creates

positive environment in the organization. Planned approach increases productivity of hotel and
quality of work is improved. When all the things are managed then it becomes easy for
employees to work (Jayatilleke and Lai, 2018). Managers are making plans and strategies after
analyzing market situation so that goals and objectives of hotel can be achieved. Planned
approach helps managers of hotel to make better plans which is beneficial for growth and
development of hotel. It helps in improving performance of employees and increase productivity
of hotel. It is important to make plans so that targets can be accomplished. For development of
hotel managers are making plans and giving directions to workers so that they can work
efficiently.
This help in improving performance of workers and targets can be achieved. Planned approach is
useful for Barnacle Bay hotel because it helps in making plans which is beneficial for success of
hotel. Rita should identify choice of people and analyses problems which is faced by employees.
Rita should recruit talented employees who have ability to work and skills to complete properly
and provide good service to customers to satisfy their needs. Organizational development is
important for hotel because when changes are made like, recruiting talented employees, applying
new tools and techniques for marketing, identify choice of people and provide them good quality
products to satisfy need of people. Organizational development approaches plays a crucial role in
increasing profit of hotel because when changes are made then it better work can be done and it
is beneficial in achieving goals and objectives of hotel.
Process of organizational development approaches are, initial consultation, data collection, data
feedback and confrontation, action planning and problem solving, team building or team
foundation, inter group development and appraisal. For improving performance of hotel, Rita
should apply organizational development approaches in Barnacle Bay hotel so that better plans
can be made which is beneficial for growth and development of hotel. There is a process of
organizational development approaches which should be applied by Rita to improve performance
of employees and this helps in increasing profit of hotel (McCarthy, Eastman and Garets, 2021).
Barnacle Bay hotel can attract people by analyzing need of customer and providing products
accordingly. This helps in achieving goals and objectives and better plans can be made which is
beneficial for growth and development of company. Process of organizational development
includes, initial consultation, gathering information, feedback is being taken so that changes can
be made and good services can be provided to people. Planning is done by managers so that

goals and objectives can be achieved and it help in earning more profit. Managers are responsible
for solving problem and find creative solution which is beneficial for growth and development of
company. Appraisal should be given to employees so that they can work efficiently. It is
essential to attract customers by applying new tools and techniques so that goals and objectives
of hotel can be achieved (Thakur and Mangla, 2019). To gain competitive advantage manager
should provide good quality products and services to customers and use innovative technique for
marketing so that targets can be accomplished. It is essential to focus on need of customer and
make plans accordingly so that goals can be achieved. It is essential to make changes as per need
of customer to provide them good quality products and it helps in achieving targets.
Conflict face by implementing any changes
When changes are made by manager without discussing it with employees then conflict arise
because members are not satisfied by the decision. It is essential to make plans and strategies
after analyzing market situation and determining choice of people. Managers are taking decision
after conducting market research and strategies are made to gain competitive advantage. It is
essential to face challenges and make better plans so that goals and objectives can be achieved.
For achieving success, managers has to make changes in plans so that they can perform better
than others and it help in earning more profit. It is important to identify choice of customer so
that good services can be provided to them. Conflict face by implementing any change is
employees are not satisfied and they need time to understand (Rosenbaum, More and Steane,
2018). When new plans or procedures are implemented then it is difficult for employees to work,
when new technology is implemented then training is provided to employees so that they can
work efficiently.
It is important to focus on need of customer and make plans accordingly. When changes are
made then some employees are not happy and it creates conflict among members. Sometimes,
managers take decision quickly and unplanned changes are made, this creates negative impact in
the hotel and employees are not working properly. When Rita make changes then she has to face
challenges like, dissatisfaction among employees, other people are not satisfied. It is essential to
involve employees in decision making process because they are having better ideas. For
achieving targets, managers has to face conflict because people are not satisfied and they are not
working properly. It is essential to make plans which is beneficial for growth of hotel. Conflict

arise among members when changes are made as it is difficult to manage employees and make
familiar with new rules and regulations.
There are challenges which is faced by managers from implementing change like, staffing issues,
infrastructure, marketing, team dynamics, employees are not satisfied. Rita face problem in
solving staffing issues becaue it is difficult to satisfy need of people and provide them all the
facilities so that work can be completed on time. It is the responsibility of managers to handle all
issues and face conflicts when changes are made. They have to face employees issues because
staff members are not satisfied and they are not focusing on work. Manager has to make
infrastructure as per changes done so that work can be completed on time and there will be no
issue. When changes are done then managers have to make changes in other areas like,
marketing is to be changed and teams are changed so that work can be completed on time and
good services can be provided to customers (Schmidt, Groeneveld and Van de Walle, 2017). It is
important to make changes in other areas and make improvements so that goals and objectives
can be achieved. This help in generating more revenue and creates positive image in market.
After making changes there are some people who are not happy and may be they are not satisfied
until there is no benefit from that change. To gain competitive advantage it is important to
identify market situation and make plans accordingly so that targets can be achieved. For
satisfying need of customers, managers should make changes and apply new techniques so that
hotel can earn more profit.
CONCLUSION
From the above discussion it can be concluded that, change management and organizational
development plays a crucial role in success of hotel. Manages are identifying market situation
and making plans accordingly so that goals and objectives can be achieved. Unplanned and
emergent changes has positive and negative impact on hotel has been described. Further,
organizational development approaches which can be applied in hotel to gain competitive
advantage and to earn more profit has been discussed. Conflict faced by Rita when implementing
new changes has been discussed.

REFERNCES
Books and Journals
AlManei, M., Salonitis, K. and Tsinopoulos, C., 2018. A conceptual lean implementation
framework based on change management theory. Procedia cirp, 72, pp.1160-1165.
Doppelt, B. and McDonough, W., 2017. Leading change toward sustainability: A change-
management guide for business, government and civil society. Routledge.
Dzwigol, H., and et,al., 2019. Formation of Strategic Change Management System at an
Enterprise. Academy of Strategic Management Journal, 18, pp.1-8.
Ifenthaler, D., 2020. Change management for learning analytics. In Artificial intelligence
supported educational technologies (pp. 261-272). Springer, Cham.
Jayatilleke, S. and Lai, R., 2018. A systematic review of requirements change
management. Information and Software Technology, 93, pp.163-185.
McCarthy, C., Eastman, D. and Garets, D. E., 2021. Change management strategies for an
effective EMR implementation. HIMSS Publishing.
Rosenbaum, D., More, E. and Steane, P., 2018. Planned organisational change management:
Forward to the past? An exploratory literature review. Journal of Organizational
Change Management.
Schmidt, E., Groeneveld, S. and Van de Walle, S., 2017. A change management perspective on
public sector cutback management: towards a framework for analysis. Public
Management Review. 19(10). pp.1538-1555.
Thakur, V. and Mangla, S. K., 2019. Change management for sustainability: Evaluating the role
of human, operational and technological factors in leading Indian firms in home
appliances sector. Journal of cleaner production, 213, pp.847-862.