An Analysis of Leadership and Change Management at the Goring Hotel

This report provides a comprehensive analysis of leadership and change management within the Goring Hotel, a major player in the hospitality industry. The study examines the significant organizational change programs implemented over the past five years, identifying the types of change experienced, including development, transitional, and transformational changes. It assesses the rate and extent of these changes, highlighting the hotel's expansion and growth strategies. The report delves into the current stage of the change program, exploring barriers to successful implementation, such as hard and soft factors related to leadership and people engagement. Furthermore, the report discusses the potential steps of a change management program, referencing the ADKAR model and Kotter's 8-step model. The analysis includes specific examples of changes, like the launch of new programs and the expansion of facilities. Finally, the report offers recommendations based on the findings and concludes with an overview of the hotel's approach to adapting to a dynamic market and ensuring customer satisfaction.

LEADERSHIP AND
CHANGE MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Significant organisational change programme to accomplish goals and identify type of change
that has experience in the organisation........................................................................................1
Current stage of change in the organisation change programme and barriers to achieve success
delivery of the change programme..............................................................................................4
Potential steps of change management programme.....................................................................8
RECOMMENDATIONS.................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Change management is the process tools and techniques that helps to manage people and
make changes to achieve outcomes in the enterprise. It incorporates with organisational tools that
can be utilise that assists to gain positive results and significant outcomes. Therefore, adoption
and realisation change which ascertained leadership that influence and enthuse others with
special outcomes (Appelbaum, Degbe and Nguyen-Quang, 2015). The present study based on
the Goring hotel which is one of the largest enterprise in hospitality business and provide
different kinds of services in several areas. It is hotel that is Second Avenue and Queen Street in
Dowson city.
For gaining insight information of the present study it includes different changes in last five
years within the chosen business. Furthermore, type of change also consider which experiencing
in the business to develop significant advantages. Moreover, it includes current stage of the
change programme and barriers to achieve successfully delivery of change programme.
MAIN BODY
Significant organisational change programme to accomplish goals and identify type of change
that has experience in the organisation
Change can be defined as making something different which is successfully applied in
the business to gain more profits and revenue. In this regard, in Goring hotel change
management process continuously develop that helps to assess structure and capabilities to serve
ever changing needs for internal and external customers. In respect to determine change,
following three aspects has been considered
1. Size of change
2. Rate or speed of change
3. Extent of change
Size of change
In last five years Goring hotel, development program considered successful operations and
functions with development boom. Major changes in the business successfully develop to
already in the works. Centre is slated to be transformed into core as it is part of master plan that
is back in 2017. Cloverdale group says that there are more than pledges to fight future project.
There has been more residential towers will be successfully develop so that city tries to keep
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regular rapid population growth. As compare to work in smart way, it can be stated that the
chosen enterprise continuously adding next 5 to 10 years plans that make biggest changes in the
country. Goring hotel considered their changes with combination of transformation and
realignment that helps to focus on gaining more significant advantages. On the basis of above
description, it can be stated that the chosen organisation continuously make changes through
takeover.
Goring and its fringe are teeming with development with more than 28 projects which has
worth under construction and more effective. Along with this, there are several other changes can
be made to make luxury hotels. The organisation specialise in hotels throughout Mexico that
helps to quickly attract more customers. They took neglected colonial building in 17th century
which take place in systematic manner. Furthermore, rooftop terrace and pool at Goring hotel
would be remarkable with special consideration. In past fiver year change, there are major
changes has been made so that investment also consist with steadily grown. It also increases
security measures with lighting and more than hundreds of old buildings spruced up. New
museums, hotels, restaurant, etc. shops opened in different areas. Several street are traffic free
pedestrian zones where weekend nights also celebrated. After this, in the hotel, there is wide
areas developed with more rooms and portion also consist as massive palace. It is rooftop palace
where small shops are opened to increase customer attraction.
Rate and speed of change
Type of
change
2010 2011 2013 2014 2016
Discontinuous ✓
Incremental ✓
Smooth
incremental
✓ ✓ ✓
Bumpy
incremental
✓ ✓
Continuous ✓ ✓
Continuous ✓
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incremental
Goring hotel continuously develop their changes from 2010. Therefore, in October 2010,
they had opening at Goring Short Hills eforea spa operates in different areas such as China,
Thailand and US. In 2011, they launch Goring Haunying that is inpired by Chinese word for
welcome so that program develop for Chinese customers. In 2013, they develop new dining
concept with Herb Kitchen in all over the world.
Furthermore, the chosen business also considered change with several steps to re-align the
operations of the hotel. Change may be part of the effective process that describe as Bumpy
incremental. Although in practice means that different people will perceive change to more serve
that affect different levels as well (Lines, Sullivan and Mischung, 2015). Transformational
change specifically target to Goring hotel. The early studies had suggested need for waterfront
entertainment centre. In 2000, the city acquired acreage towards foot of Spring Street that once
because housed railroad track age and warehousing. In addition to this, plans were also drafted
with ambitious theatrical centre while voters rejected the proposal. Planning is also determined
with appointed commission whose result which include a high quality multi use stadium that is
appropriate for minor league professional baseball, etc. (Al-Ali, Singh and Sohal, 2017). The
park is also opened in 2012 and immediately proved its worth. The full park also would
accommodate a with office structure that would have children’s playground.
Extent of change
Following are certain types of change considered in the business: Development change: These types of changes many be either emergent or planned to
focus on improvement of skills and process. Therefore, in the chosen business efforts are
accommodated with demand for rooms which booked or conventions and other big
events. In 2017, advance technology implemented with sustainability program to reduce
energy. Transitional change: In this way, changes made with seeks to know desired state which
is different from existing one. With the help of adding to the optimism, it was noted that
there are several rooms consume by customers which create positive impact on the
growth. In order to make changes in the business, name of Goring hotel change with
Goring Honors (Halkias, Santora and Thurman, 2017). Therefore, it would assist to deal
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with competitive environment. In addition to this, it can be stated that more hotel rooms
are connected to the convention centre for the better stack up against other areas of the
country.
 Transformational change: It is generally required a shift in assumptions by the
organisation and its members. Transformation can results in business which is different in
term of structure, processes, culture, etc. With different Goring hotel project, ability
introducing to extent diamond status in particular year. Furthermore, in 2017 seeing
programs introduce more ways for several members (Al-Ali, Singh and Sohal, 2017).
Change combination extent and speed
This step assists to check categories through both extent of change considered speed of
change happening in the business. Hence, it is clear shown from the above analysis, in Goring
hotel there are several changes occurred that are related with its expansion and growth. They are
majorly focuses on emergence with online bookings which make easier way for each customer.
It also assists to increase greater experience.
Potential steps of change management programme
In order to determine change management programme, it can be stated that goal oriented
model that is ADKAR guides individual which represent 5 tangible and concrete outcomes to
achieve desired level of results. It includes awareness, desire, knowledge, ability and
reinforcement.
 Awareness: Team of Goring hotel fully aware with strategies which adopted to make
change program successfully. Hence, business drivers clearly implemented with
development of several opportunities that resultant with change.
 Desire: When awareness established in Goring, personal decision to participate in the
change in important. Continuing focus on reason of change translating reasons with
motivating factors. Change leaders can take steps that influence desire to attain goals.
 Knowledge: Knowledge is third milestone which represent information, training and
education which is necessary to know change. It includes behaviours & skills, processes,
tools and systems.
 Ability: Ability show skills and efficiency of staff members to deal with change
management program.
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 Reinforcement: Reinforcement process consist strategy of strengthening which is
required to encourage and establish belief and pattern behaviours. It is consequently
applied to strengthening and future behaviour development in Goring hotel.
Current stage of change in the organisation change programme and barriers to achieve success
delivery of the change programme
Barriers
In the change program, there are several barriers create impact on the business. In order
to accomplish success, it can be stated that following factors impact:
Hard factors
There are several hard factors exists that not enough to understand change itself with poor
alignment. For instance, no clear vision, direction, priorities, etc. Goring hotel face these
problems because they continuing make changes in their operations with different program.
There is lack of leadership so that people are not inspire and engage to move forward.
Soft factors People: No engagement of people so that failure of the business increase problems and
issues in the business. In this regard, key stakeholder, customers, executive board,
community, etc. Undertake with detailed analysis with engagement strategy.
 Culture: Success of every business based on the country's culture so that it is essential to
deal in appropriate culture which is communicated and celebrated to increase pace of
change. Commitment also gained to make efforts and contribution which is valued
successfully.
In order to deal with different changes, there are several barriers occur in front of Goring
hotel. Current stage of change in Goring hotel extent with change with transformational change
so that it assists to focus on appropriate work that ascertained with expansion. This process will
continue work in the chosen business to expand further expansion in systematic manner. Along
with this, speed of change work with revolution that ascertained simultaneously to be more likely
and competitive in the organisation. Change also undertaken realign o operate with more
initiatives in competitive context (Appelbaum, Degbe and Nguyen-Quang, 2015). As a result,
combination of different change programme successfully implemented in appropriate manner.
As a result, huge transformational changes will be expanded to take part in the process. This
perceive change severe depending on department and level which get more affect. Furthermore,
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in order to change programme Kotter 8 step model has been used that describe in following
manner: Create urgency: When changes are made in Goring hotel, it assists to develop sense of
urgency around the need for change. In this regard, spark in the business considered with
initial motivation to get things moving (Al-Ali, Singh and Sohal, 2017). It isn’t simply
matter of showing people with poor sales statistics and increased competition. With the
help of honest and convincing dialogue which determined happening with target market
competition. In addition to this, the chosen business need to identify threats and develop
scenario for expansion of the organisation in different areas. Furthermore, opportunities
which must be exploited to start honest discussion which give dynamic and convincing to
take thinking (Halkias, Santora and Thurman, 2017). Goring hotel create their vision to
increase customer attraction with more effectiveness. Change programme of the
enterprise successfully implemented to gain more effectiveness in new projects of the
Goring hotel. From a powerful coalition: In second step, Goring hotel convince people that can be
develop change in strong leadership and management. With this regard, support from key
people within the organisation (Neves and Schyns, 2018). Managing change is not
enough which lead in success to make changes with more customer attraction. In respect
to make effective change leaders throughout in the organisation. With the help of follow
traditional company’s hierarchy to lead change that bring together coalition in particular
team. It influential people whose power comes in variety of forms (Binci, Cerruti and
Braganza, 2016). There are several sources included that helps to include job title, status,
expertise and political importance. Change coalition needs to work in team that continue
that build urgency and momentum to make change. In Goring hotel, true leaders in the
organisation key stakeholders identified. Emotional commitment in the business also
successfully develop that helps to assess strength and weakness has been assessed to take
good mix of people from different department and levels within the enterprise. With more
recruitment of people in the Goring hotel change programme successfully develop that
assists to ascertained creativeness (Halkias, Santora and Thurman, 2017). To set more
targets and goals, it can be stated that changes can be formed that lead to ascertained and
follow hierarchy to lead with change. On the basis of 2017 plans, it can be depict that
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bring together a coalition and team will be successfully power comes with variety of
sources. Emotional commitment from these key people work on team within certain
areas. Team performances will be assess with great ideas and solution also made with
clear vision. In order to understand values has been successfully develop that ascertained
to overcome problem related with competition (Uhl and Gollenia, 2016). Vision will be
successfully completely execute to create appropriate procedure in the business. Create a vision for change: With this regard, thinking process successfully develop
about change. In addition to this, great ideas and solutions floating around with the
concept to accomplish vision that people can easily grasp easily and remember
(Altamony, Al-Salti and Elyas, 2016). Clear vision in Goring hotel helps to understand to
do something when organisation want to increase their operations and functions in
different areas. On the basis of different goals and objectives, clear vision helps to
understand to trying different aspects which tend to develop more sense. In the chosen
business, determine values also develop successfully to increase more rooms that increase
values that are central to make change. Develop short summary which helps in future.
Strategy execute with vision that ensure desired level of change coalition can describe the
vision (Lines, Sullivan and Mischung, 2015). Communicate the vision: In this regard, 4 stage of Kotter’s model stated that vision of
Goring hotel must be implemented in success of the organisation. With this
consideration, effectiveness will be successfully develop that helps to determine more
success (Boyd, Henning and Hoffman, 2017). In the market, there is wide competition
exist that is biggest barrier in front of Goring hotel. Furthermore, message will be
probably develop that ascertained with strong competition. From day to day competition
within the organisation which need to frequently and powerfully embed. Special meetings
also communicate with vision. Vision is daily make decision and solve problems which
remember and respond for effective results. On the basis of vision, it can be stated that
concerns and anxieties openly and honestly develop to make desired level of outcomes.
This vision successfully change vision in all aspects of operations with performance
review. In this regard, resisting the change to process and structure for make desired
outcomes (Appelbaum, Degbe and Nguyen-Quang, 2015). In addition to this, due to
changes in culture and language of the country, Goring hotel face issue for identify and
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hire in the effective process. This is because, vision continuously change so that in all
aspects of the enterprise performances will be successfully develop. Remove obstacles: In respect to follow the above steps, it can be stated that desired level
of outcomes will be gain. In this consideration, change process will be successfully
building in form of all levels in the organisation (Kim and Mauborgne, 2017). According
to this aspect, it can be stated that staff of the Goring hotel achieve more success to
promote. Structure also make getting desired results that helps to place structure for
change to continuously check for barriers exists in it. Removing obstacles can empower
the people which need to execute vision and helps to get more desired. With respect to
make change leaders, it can be stated that this process successfully made to recognise and
reward people to create change (Agote, Aramburu and Lines, 2016). In this aspect,
organisational structure successfully work with ascertained performance and
compensation systems that ensure to accomplish vision. Create short term wins: In this 6th step, motivation successfully develop with success that
helps to make change in the process. In short term frame, type of change successfully
develop with quick wins (Dreachslin, Weech-Maldonado and Wainio, 2017). Within
staff, negative thinkers might impact on progress. Create short term targets helps to make
long run process with achievable goals and objectives. Change team can successfully
look to justify and effective results that helps to set innovative results in Goring hotel. In
this step, one of the big advantage successfully ascertained with reward which is provided
to meet targets (Lozano, Nummert and Ceulemans, 2016). In the chosen business, short
term targets assists to work in systematic way that ascertained with more expansion in the
organisation. Build on the change: Furthermore, this step consist building on change that make in the
selected business with positive consideration. In this regard, many changes in project will
be successfully develop to keep real changes in successful manner (Yukl, Mahsud and
Hassan, 2019). With this regard, long term change helps to launch new products that are
using new system in great aspect. On the basis of success, they can gain more success
with several opportunities to build right and identify improvement in it. After every
consideration, it can be stated that right way successfully ascertained that helps to gain
more positive aspects of changes in the business. Ideas will be successfully build to bring
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more changes with coalition. Change can be successfully implement to attain overall
targets and effectiveness that assists to determine to competitive context (Akinbode and
Al Shuhumi, 2018). Change process will be implemented in different department that
ascertained that affect to whole enterprise.
 Anchor the changes in corporate culture: In 8th step, any change can be successfully
made which is successful part with core of the enterprise. In order to incorporate culture,
it can be stated that value behind vision will be successfully develop in positive
consideration that helps to do work day to day activities (Al-Ali, Singh and Sohal, 2017).
Continues efforts also helps to ensure that change can be seen in every aspects of the
organisation. It assists to give change and culture will be set easily. Continuous efforts
made by Goring hotel to implement change programme and remove barriers. Continues
efforts are also made that helps to take organisational culture in positive manner.
Furthermore, it is also important to focus on continue support to make change which
helps to deal with existing staff and brought in it (Cameron and Green, 2015). In this way
progress will be continue work to attain and ensure to make desired level of results.
RECOMMENDATIONS Increase entertainment services: In order to deal in Goring hotel, it can be stated that the
company need to focus on entertainment services which assists to focus on customers
requirements in different areas of the world. Therefore, they should need to deal in
different activities and tasks which helps to accomplish goals and objectives that ensure
positive results in the business environment. On the basis of creativity, they can easily
concentrate on each customer requirement separately. As a result, it assists to focus on
goals and objectives that will be accomplish to attain overall effectiveness. Furthermore,
it also helps to deal in innovative functions and operations which ascertained with all
kinds of customers. Increase promotion of the products and services: Furthermore, in Goring hotel there is
lack of promotion of products and services. As a result, it is essential for them to focus on
goals and objectives with more advertisement. It also helps to consider innovation and
productivity which helps to attain overall goals and effectiveness. Furthermore, social
media create several advantages for the company so that they need to determine functions
and operations to promote products and services with using Facebook, Twitter, etc.
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 Deals in qualitative services: Moreover, it is essential to lead with qualitative products
and services so that customer’s loyalty can be made at workplace. In this regard, it is
essential to focus on goals and objectives which would be beneficial to attain more
targets and ascertained creativeness at workplace. Furthermore, it is essential to Goring
hotel to use qualitative services so that appropriate functioning will be ascertained in the
business. In addition to this, it is essential to target several customers together so that they
should focus on maintain effectiveness with using different aspects.
CONCLUSION
From the above report, it can be concluded that leadership and change management process
can be found to develop significant advantage. In this regard, report summarised about change
programme that successfully develop in Goring hotel which perceive and affect to focus on
effectiveness. Furthermore, it includes past five years changes in the business which impact
positively on functions and operations. In this consideration, it can be stated that significant
advantages will be successfully develop that help to innovate several things and affect to deal
with more changes in appropriate manner. Moreover, Kotter’s eight step model successfully
develop and implemented that ascertained with solve issue and problems. In order to deal
competitive results, it can be stated that continue development assists to perceive change in
different levels.
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REFERENCES
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Styles. PEOPLE: International Journal of Social Sciences, 4(2).
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mediating role of organizational culture. International Journal of Organizational
Analysis, 25(4), pp.723-739.
Altamony, H., Al-Salti, Z. and Elyas, T., 2016. The relationship between change management
strategy and successful enterprise resource planning (ERP) implementations: A
theoretical perspective. International Journal of Business Management and Economic
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Appelbaum, S.H., Degbe, M.C. and Nguyen-Quang, T.S., 2015. Organizational outcomes of
leadership style and resistance to change (Part One). Industrial and Commercial
Training, 47(2), pp.73-80.
Binci, D., Cerruti, C. and Braganza, A., 2016. Do vertical and shared leadership need each other
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Kim, W.C. and Mauborgne, R.A., 2017. Blue Ocean Leadership (Harvard Business Review
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