MGT-5016: Strategies for Healthcare Change Management

This report provides a comprehensive analysis of strategies to reduce organizational stress during change efforts, specifically within the context of renovating a child healthcare center. It identifies potential barriers such as noise and dust pollution, resistance from staff and patients, and budget constraints. The report recommends a four-point plan that prioritizes patient satisfaction through effective communication, detailed scheduling and sequencing, the strategic use of technology like Building Information Modeling (BIM) and Computer-Aided Design (CAD), and the implementation of rigorous safety measures to mitigate risks to children and staff. The report also highlights the need for external resources, such as plastic sheeting for dust control, shielding for equipment, and thorough cleaning and disinfection procedures. The student emphasizes the importance of a proactive, patient-centric approach to ensure successful change implementation.

Strategize to Reduce Organizational
Stress from Change Effort Week 3

Potential Barriers
There are many barriers that change management team may face while implementing the
changes. These barriers are as follows:
 Noise and air pollution at site may distract the management team to continue the
project.
 Resistance from patient and staff members towards change
 Dust exposure to patient care equipments and supplies
 Availability of transport facilities in late hours
 Managing all the work in the allocated budget
The recommended strategy for renovation
Implementing change in child healthcare center is associated with many challenges in terms of
the safety of children and support of employees working there. This plan of up gradation of the
services offered by the center will enable accommodation of more number of children and will
provide boom to child healthcare center. After examining the complexities and requirement of
the project, a four-point plan has been suggested that include best practices to identify the
potential barriers and, meet the current deliverables and deadline (Facilities, 2019).
To implement changes at the Child healthcare center, it is necessary to consider the four essential
components to simplifying the healthcare renovation project. These components are essential for
handling the barriers of safety and satisfaction of children, for effective planning of successful
renovation, for leveraging technology to enhance processes, outcomes and implementation of
extensive infection control safeguards. This four-level strategy for effective implementation of
the changes is explained below (Silvis, 2013).

1. Focus on Patient: the change management team has been given the task to implement
change at the healthcare center. The overall objective not just includes delivering the
tasks assigned to them but to ensure that after the change implementation, the patients
will be able to use those facilities more conveniently and effectively. Achieving their
satisfaction level is the most important criterion. The effective communication tool
should be adopted to prepare the patients and the staff for the change. Once the patients
and staff are satisfied and clearly understand the need for change, they will support us by
giving their positive feedback and perception towards change. It will eventually ensure
the successful change implementation in the healthcare centre because moral support is
more effective than physical support (Korteco, 2019).
2. Begin at the end: For successful implementation of changes, plenty of scheduling,
sequencing and, phasing are required. The project team will firstly, plan about how to
proceed. It is critical for a change agent to understand the flow and needs of the facility
so that planning and scheduling can be done accordingly with least impact possible on the
day to day services of the center. Scheduling includes the time and place of the change to
be implemented. Further, scheduling also involves the transportation phase wherein the
time and quantity of the resources required to perform the changes are decided. After
scheduling, the next come sequencing processes. Once all the tasks are scheduled their
order of sequence is decided so that least time and space is taken while performing any
change. Phasing is important as implementing the changes in phases allow us to reduce
the amount of space required to deliver the facility (Chambers, 2019).
3. Team with technology: In the earlier phase, the planning is performed as it helps in
reducing the unforeseen conditions. Now, in this phase, use of technology ensures that all

the activities or tasks are performed with negligible or no faults. As it is a change
management process of children healthcare center, there should be no loopholes or faults
left that may create any threat or inconvenience in the future. As a change agent, I would
sincerely consider the use of technology while implementing change in the infrastructure
of the healthcare center. Use of technology in terms of building information modeling
(BIM) will help my team to build the most effective and organized building structure.
BIM helps to save time and suggest the structure with the most optimized use of
resources. With the help of such technologies, we can overcome the issue of resources.
Further, the use of Computer Added Designs will help us to reframe our structure at any
point of time in case demand from the management is changed or altered (Peck, 2019).
4. Safety First: Apart from considering scheduling and technology as a part of our strategy,
I and my team is equally stressed regarding the completion of change without putting
children and staff under any sort of risk. We are closely working on this segment with the
facility staff to prevent any sort of infection. We have a safety measure kit and we are
very well prepared to control any sort of pollution occurring during the activities. Dust
pollution, noise pollution, any mishap at site etc. all such factors need to be seriously
watched and controlled. Our change management team has planned some policies to
control all these threats. If any of such threat occurs, we have a backup plan to control
that threat. We will ensure not to perform any sort of crushing of material at the site to
prevent air pollution. We will ensure that nobody can enter in the under-construction
building without the prior approval. Further, negative pressure will be used to curb air
pollution if any occurs (Douglas, 2019).

External resources needed to overcome the barriers
The external resources needed to overcome the barriers are as follows:
 To curb the air pollution from dust at the construction side plastic plane sheet must be
required to cover the building during destruction and then construction.
 To protect the dust exposure to patient care equipments and supplies good shielding is
required to cover them during replacement from old building to new building
 Use of good cleaning and disinfection procedures are required for soiled items
References
Chambers, B. (2019). Planning, Design, and Construction of Health Care Facilities, Second
Edition. jcrinc.
Douglas, J. F. (2019). Making Phased Renovations Work. Retrieved 2019, from
www.facilitiesnet.com: https://www.facilitiesnet.com/healthcarefacilities/article/Making-
Phased-Renovations-Work--3296
Facilities, H. (2019). Best practices for healthcare renovations, new construction. Retrieved
2019, from www.healthcarefacilitiestoday.com:
https://www.healthcarefacilitiestoday.com/posts/Best-practices-for-healthcare-
renovations-new-construction--118
Korteco. (2019). A beginner’s guide to hospital renovation. Retrieved 2019, from
www.korteco.com: https://www.korteco.com/construction-industry-articles/beginners-
guide-hospital-renovation/
Peck, R. L. (2019). Making The Leap To IPD. Retrieved 2019\, from
www.healthcaredesignmagazine.com:

https://www.healthcaredesignmagazine.com/trends/research-theory/making-the-leap-to-
ipd/
Silvis, J. (2013). Renovating The Healthcare Renovation. Retrieved 2019, from
www.healthcaredesignmagazine.com:
https://www.healthcaredesignmagazine.com/architecture/renovating-healthcare-
renovation/