Change Management and Leadership: A Case Study of Boots UK Strategies

This report provides a comprehensive analysis of change management and leadership strategies within Boots UK, a British health and beauty retailer. It begins with an overview of the organization, its goals, and the reasons for focusing on change, particularly in light of the Covid-19 pandemic. The report examines Boots' change processes, including adjustments to processes, people, and structure, and performs a PESTLE and SWOT analysis to identify key drivers of change. It evaluates the impacts of different types of change on organizational strategy, compares these impacts, and assesses internal and external drivers. Furthermore, the report discusses barriers to change, how change was accomplished, and the success of these efforts, alongside a critical evaluation of leadership approaches and change management models. The analysis concludes with recommendations for effectively planning for change and applying change impact analysis, highlighting the implications for leadership, individuals, and team behavior. The report uses force field analysis to make valid recommendations for meeting the organization’s objectives.

Understanding and
Leading Change
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
An overview of the organisation and it’s change processes........................................................2
A PEST/SWOT analysis to be undertaken to identify drivers of change....................................3
4.1 An evaluation of the drivers and impacts of various types of change and how they have
affected organisational strategy...................................................................................................6
State the impacts of various types of change (transformational/ people centric etc....................6
4.2 Comparing the impacts of change and the effect they have had upon the organisation’s
strategy and operations................................................................................................................7
Critically evaluate the long-term implications of internal and external drivers of change within
an organisation.............................................................................................................................8
Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected....................................................................................8
Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis..............................................................................9
Evaluation of how change will have affected leadership, individuals and team behaviour........9
Levels of change and how each of them have impact on the process of change management. 10
An evaluation of how the impact of change was minimised and the application of appropriate
models applied to plan for and process change efficiently........................................................10
7.0 Critical evaluation of the long- term implications of change to inform conclusions and
recommendations for minimising affects of change through effective planning and managing
change, including change impact analysis to identify potential risks of change.......................12
8.0 Conclusion...........................................................................................................................12
Use of force field analysis to make valid recommendations for meeting the organisation’s
objectives...................................................................................................................................14
4.0 An explanation of the different barriers to change and how they influenced decision
making and leadership...............................................................................................................14
5.0 How was change accomplished and how successful was it? p.....................................16
6. Critical evaluation of different leadership approaches and models of change management.18
CONCLUSION..............................................................................................................................18
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REFERENCE................................................................................................................................20
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INTRODUCTION
Change management is the continuous method and manners that explains how to implement
the changes and how the all activities are completed. Changes is the main aspects for each
organization which is introducing to different types of planning and strategies for the purpose of
developing the business performance. Change management is the systematic approach to deal
with transition or transformation of business’s goal, technology, and process which can be used
to increase the profitability. If organization is able to introduce the changes then it will be a great
opportunity to grow their business and attain the profitability. As pandemic situation is facing by
whole world due to which number of businesses being affected and their profitability has been
reduced. To understand about this Boots organization has been selected that is British health and
beauty retailer and pharmacy chain in UK and other countries (Ackah-Jnr and Fluckiger, 2021).
This organization was founded in 1849 by John Boot where it serve different areas to do
business. The report covers discussion about impacts of changes on business organisation by
considering internal and external drivers to changes.
1.0 Introduction
Overview of the organization ( Goals/ vision / Mission )
Boots UK Limited is a British health and beauty retailer that also has pharmacy chain in
United Kingdom and other countries such as Norway, Netherlands, Ireland, Italy, Thailand, and
Indonesia. In 2007, Alliance Boots was bought by Kohlberg Kravis Roberts and Stefano Pessina,
for the purpose of filling the customer demand and increasing the organizational performance.
Boots is the largest retailers in UK and Ireland as it has 2500 shops across and also having local
pharmacies where it provides health and beauty products. The organization is selling many
health and beauty shops as per demand which can help to increase the business performance and
profitability (Ahmed and et.al., 2021).
Reasons and outcome of the report
The reason of conducting this report is to understand how change are important for any
organization and how to implement for the purpose of developing the business activities. This
report will help to manage the all new activities and functions which are important for running a
business. As Covid-19 occurred in whole environment where government has declared about
lockdown that has impacted on all businesses and created a typical situation for all businesses. In
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this situation, change and new strategy is only one that can support the business and helps to
operates it regularly. The outcome of report is to develop the business activities and performance
by using the change management that can help to increase the business profitability (Azorín,
Harris and Jones, 2020).
Introducing the topic (Change in organization)
Boots is the larger retailing organization where it understands the requirement of their
customers and provide the products which can help to develop the organizational performance.
Due to Covid-19 all businesses has been affected negatively as all transportation services are
stooped due to which sales of organization has been reduced. The management is playing the
important role as it conducts the environment analysis and introduce the new products and
services in changing environment which can help to develop the business productivity. The
change is introducing by organization is online shopping, sanitized and hygienic products as well
as delivery that can keep healthy or safe to their customers. This also helps to develop the
organizational productivity and profitability by adopting the change management (Brion, 2020).
An overview of the organisation and it’s change processes
Change management is he continuous process of bringing new products and services which
can help to develop the business productivity. The management of each industry is require to
have good knowledge and skills which can be uses to increase the organisational performance.
For each organization it is important to follow the change process as it supports to the business
and increase the functions and activities. In relation to Boots organisation, management is
playing the role of marketing management who analysis the environment and introduce the new
services that can help to reach the targeted customers and provide the positive outcomes.
Organisation case reference to change
As sales and productivity of Boots organization is reducing continuously due to pandemic
situation where it became important for organization to follow the changes that are as explained:
Process: This means activities and functions that establish business goals and develop the
process for reaching them. If there is effective process, then it will be opportunity for business to
develop business. As Boots has followed the work processes where it offers products and
services where sales have been affected. After adopting change, it focuses on managerial and
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behavioural process where it understands the customer requirement and provide the products
accordingly.
People: This means individuals who are involved in their business and participate in each
activity which can help to complete the organizational performance. Initially Boots has less
number of employees who did not aware about change and new trend that impacted negatively
on their business. Now the organization has changed the business activities, introduce new
technology and services with the help of innovation that can help to develop the business
performance and productivity effectively (Charteris, Smardon and Kemmis, 2021).
Structure: To perform any function and task there is need to follow the organizational
structure as it helps to know how activities are going on. Boots has followed functional structure
that started with position with the highest level of responsibility at the top for running their
business. After adopting the changes Boots has decided to use divisional structure in which
different roles and responsibilities are delegated by management as per employee’s skills and
abilities that helps to increase the organizational performance and productivity at the workplace.
A PEST/SWOT analysis to be undertaken to identify drivers of change
PESTLE Analysis – This is a framework which is used by organisation to evaluate the
business position and make the right business decision. To start any kind of business there is
need to analysis the business environment that can help to know how factors in relation to
business affects the organisation. Boots is the large size organization that is following the
PESTLE Analysis that has been followed;
Political factor – This involves political stability tax rates, VAT, change in government
and others that has been affected the business negatively. In the business environment, it is
important to have focus on all business and manage it properly.
 Positive Impacts - In UK, after Brexit rates has been reduced which became an
opportunity to grow and run their business in the changing environment and maintain the
higher performance (Chen and et.al., 2020).
 Negative impacts – Due to Covid-19 situation, the government of UK has changed the
regulations and transportation facilities in which no one is allowed to go outside that has
impacted negatively on their business by reducing sales and profitability.
Economical factor – This involves economic growth, inflation rates, interest rates, level
of disposable income, labour cost, GDP and buying behaviour of customers.
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 Positive impacts – The level of disposable income of UK is higher as people are well
employed and ready to buy the products and services at higher cost also which can help
Boot organization to run their business by selling the products and services at the decided
prices.
 Negative impacts – Due to Covid-19 situation buying behaviour of all customers has
been changed and they reduced the buying capacity which affected the business of Boot
company negatively (Christou and et.al., 2020).
Social factor – This factor is related to society where different culture, values, and people
are living so they have different demand which affects the business (Clark and Lamel, 2021).
 Positive impacts – Boots that is UK based organization is understanding the demand of
their customers and provide them kind of products and services which can help to
increase the organizational sales and profitability.
 Negative impacts – Due to Pandemic taste and demand of customers are changed that
directly impacted on their sales and customer base as it decreasing.
Technological factor – This factor is related to new technology, innovation, providing
something attractive and managing the resources which can help to operate the business
properly. The impacts of technological in relation to Boots that is shown below:
 Positive impacts –The marketing management of Boots conduct the environment and
market analysis that help to provide the new products and services in UK and across the
country with the help of new technology that increase the business performance.
 Negative impacts – When organization has adopted new technology and innovation in
their business then cost increases that have been affected the organizational profitability.
Legal factor – The relation of legal factor is with laws and regulation which are important to
follow and run the business.
 Positive impact – For each organization it is important to run their business by following
the all regulation which are formulated by government that can help Boot organization to
operate the business positively (Cohen and et.al., 2020).
 Negative impact – In case of Boot, has not followed the employment regulation, and laws
that created the negative impacts on their business.
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Environmental – This factor is related to environmental policy, customer values, market
values, environment style and others that supported the business and maintain the higher
performance.
 Positive impact – As Covid-19 has occurred in whole environment where Boots has
followed the all environment policy and make sure that it contributes in CSR that
improve the brand image and develop the organizational productivity (Collings and et.al.,
2021).
 Negative Impact - Changing in climate and environment can be cerate the challenge for
Boots company to operate and regulate their business in different environment.
SWOT Analysis
This is a framework which is using by business organization for the purpose of
identifying the strength, weakness, opportunities and threats. This is important for organization
to conduct the analysis and introduce the products and services which can help to develop the
business and productivity. The SWOT analysis is defined below:
Strength Weakness
 Boot is the strong R&D team and it
offers optical solution to customers.
 This provides retailing products as
having more than 2500 stores.
 It has more than 70000 people who are
working at there as an employees who
under
 Boots has many brands that hold
market leading position in business
environment.
 Change in market and needs of
customers that create a challenge for
organization to run it.
 The stores of Boot company not
expended globally as compare to
competitors that affected the business.
 The business depends on only UK
market and it leads to fluctuations
(Danley, 2020).
Opportunities Threats
 This organization offers the innovative
products and service in whole business
market.
 The management of selected
organization understand the customer
 Lower cost of products can perceived
low quality of products that create the
challenge.
 The products have heavy regulatory
cost that decreases the organization
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requirement and provide the products
and services accordingly.
 To expand the business in other country
can help to grow Boots.
 This follows the change management
approach where it increase product or
service portfolio.
performance.
 Strong competition from local and
global brand in pharmaceutical and
beauty products which affected the
business negatively.
Mention the drivers of change (Session -1)
This means factors and aspects which are related to business and affected the
organizational performance. In the business environment there are many drivers of change which
is explained below:
Change in legislation: This means rules and regulations that are needed to follow and
run the business. In relation to Boots, change in legislation that create the challenge for running
the business in changing environment.
Technology development: This means changing in technology and innovation that
affected the business negatively as it increases the cost of organization (Donnelly, 2020).
Globalization – This is another drivers that shows how businesses are integrated with
other country and how to operate the business. Boots organization is running the business in
different country by opening various stores that supports to run the business effectively and
develop the organization.
4.1 An evaluation of the drivers and impacts of various types of change and how they have
affected organisational strategy
- Evaluate the drivers of change to the organizational context.
From the above it can be evaluated that in the business environment there are many
drivers such as change in legislation, technology, and globalization that has impacted on
organizational strategy and structure as it helps to run the business by offering better quality and
price of products in changing environment. The management understand the customer
requirement and make efforts to provide the kind of products which influence the number of
customers and develop the organizational productivity effectively (Duijnstee and et.al., 2020).
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State the impacts of various types of change (transformational/ people centric etc
In the business environment changes is important that needs to be follow for the purpose of
developing the organizational activities and performance. The types of change are explained as:
People Centric change – This can be explained as people centric approach which is used
by organization for the purpose running their business by collaboration which can help to
develop the organizational performance. This helps to re-align such as opportunity instead of
threat. In relation to Boots, management has adopted the people centric approach where all
employees are contributed in business activities and develop the business performance (Ferreira,
Fernandes and Ferreira, 2020).
Transformation change – Thus means continuous improvement which is important for
business organization to develop the business performance and profitability by designing to
create a significant change. In relation to Boots, transformational change is used by management
that brings the changes of introducing new services and products which can help to develop the
organizational productivity and profitability.
4.2 Comparing the impacts of change and the effect they have had upon the organisation’s
strategy and operations
How these changes have an impact on the organizational strategy and operations.
Organizational strategy can be explained as planning which is formulated by strategic
analyst by analysing the business environment. This is important for each organization to
understand the customer needs and provide the products accordingly which affected the
organizational productivity. In relation to Boots, management is playing the important role who
conduct the environment analysis and introduce the products and services accordingly.
Comparison is described below:
Basis Boots Tesco
Strategic change The chosen organization is
implementing the changes such as
transformational and people centric that
has impacted on organizational strategy
such as Boots has followed focus
strategy after adopting the change
management in which it provides the
Tesco is also dealing with
retailing products which can
help to increase the customers.
Due to growing competition in
changing environment
management has adopted the
cost leadership strategy in
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products and services at lower cost with
uniqueness which influence the number
of customers and develop the
organizational productivity and
profitability (Gibson, 2020).
which it sales its products at
lower cost which can help to
develop the organizational
performance.
Operational
change
This is another kind of change that
should be implement by organization for
the purpose of running their business.
Such as management has followed
planned change to unplanned change
that support business to save the cost by
reducing unnecessary expenses and
providing the trendy products to their
customers which can help to develop the
organizational performance and
productivity.
The organization wants to
increase their brand image and
expansion of their business in
changing environment such as
covid-19 situation where
management has adopted
remedial change that can help to
improve the financial position
and maintain the higher
productivity at the workplace.
The management is having major role in the business environment that adopt the
different change process and increase the operational activities by enhancing sales and
profitability. In above, it has evaluated that Boots is focusing on changes in their strategy and
operation by analysing market and customer needs which can help to develop the organizational
performance.
Critically evaluate the long-term implications of internal and external drivers of change within an
organisation.
The internal drivers are customers, employees, sponsors, and owners who have control
over business and supports to run the business effectively. On the other side, external factors are
political, social, economic, technological, environmental and legal by using PESTLE analysis
that might be affect the business negatively or positively. The political and technological factor
are favour for Boots organization as government support the business by providing flexibility in
their regulation and by using new technology sales and productivity of organization increases
that can help to maintain higher performance. In relation to Boots, management is requiring to be
focus in all factors which are related to business and might be create the issues in running and
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operating the business (Guan, Deng and Zhou, 2020) as economical and environment affected
the business. Due to Covid -19 buying behaviour of customers has been changes as rate of
employment has decreased and vehicles are producing carbon in high amount that affects the
organizational productivity negatively.
Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected.
In Boot company, management has focus on different drivers which are used by
management for the purpose of filling the customer demand and running their business
effectively. for example, in global environment covid-19 has introduced where government has
declared to stop their business and transportation facilities that has affected the organizational
performance and productivity in the changing environment (Hall, 2020). The drivers to change
are change in environment, technological changes, changing in customer demand, increasing cost
and political regulation which are important to consider and need to manage. For example,
management of Boot organization follows all driver and bring the changes by using Lewin
change model that will help to improve the business performance.
Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis.
From the above discussion it has concluded that each organization should be focus on
internal and external factors by adopting changes that impacted on organization negatively.
Transformational change strategy is adopted to bring the continuous improvement in their
operation and strategy which can help to attain the business goals and objectives.
Recommendation
The Boot industry has recommended to follow the PESTLE analysis that can help to
know which factor can be create the challenge for running business as it reduce sales.
The organisation should be use the change management and needs to bring development
strategy and operation which can help to grow the business and maintain higher performance.
Evaluation of how change will have affected leadership, individuals and team behaviour
Change means introducing variety of products and services in the changing environment
which can help to develop the business performance. In the organisation leader and management
is playing the important role as it analysis the market, introduce new technology and provide the
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