Change Management: Impact on Strategy & Operations at Marks & Spencer

This essay analyzes the impact of organizational change on Marks & Spencer (M&S) strategy and operations. It compares organizational examples, assesses drivers of change, and evaluates the effects of internal and external factors on leadership, team, and individual behavior. The essay also explores measures to minimize the negative impacts of change, such as open communication and the application of Kotter's change model. The analysis identifies the benefits and drawbacks of Kotter's model, concluding that while it can facilitate successful change implementation, it may not fully address human emotions or organizational culture. The essay emphasizes the importance of managing change effectively to maintain individual and organizational performance. Desklib provides a platform for students to access this and similar solved assignments for academic support.

Understanding And
Leading Change

Introduction
• The following points will be included in power
point presentation:
Comparing different organizational examples where there has been an
impact of change on M&S strategy and operations.
Analyzing and accessing different drivers of change and types of
organization change that has affected M&S
Evaluating the ways in which internal and external drivers of change
effect leadership, team and individual behavior within Marks and
Spenser
Evaluating the measures that can be adopted in order to minimize
negative impact of change on organizational behavior

Comparing different organisational examples where
there has been an impact of change on M&S strategy
and operations.
M&S is a leading organisation that are dealing in retail industry. The
company delivers various products such as clothes, Gift items, home
furnishing and food products. It also operates in financial service
industry. The organisation is operating in very competitive business
environment. There are many factors that have direct impact on
business activities. A minor change in macro environmental variables
haver great effect on business strategies and operations. M&s operates
in various segments such as clothe., foods, home and beauty
products , the Firm has to face stiff competition with other retailers
that are dealing in same industry and offering same products. M&S
have great influence of various constituent of environmental variables
like technological, economic and social factors

Differentiation Strategy Of M&S

Analysing and accessing different drivers of
change and types of organisation change that has
affected M&S
Different drivers of changes that has affected Marks and Spenser are-
Economic factors- Increases in prices of goods and services have great
effect consumer disposable income and have great impact on the
demand ans well as supply of company products and services. This
factors have direct influence on customer behaviour and buying
power. The organisation offers good quality products and services at
reasonable price. The pricing strategy of M&S has allowed people
that have average income to afford company products

Evaluating the ways in which internal and
external drivers of change effect leadership,
team and individual behaviour within Marks and
Spenser
Internal drivers that have great effect on the leadership, team and
individual include organisational culture, Woking environment,
Policies and procedures. External macro environmental factors that
have great impact on these elements include social, political, legal,
economical. Environmental and technological factors.
The internal environment analysis assist leader manager in identifying
the change in environment. It allows top level management to make
effective plan and strategies in order to cope up with change. External
environmental analysis provides Firm an opportunity to identify
competitor strength, market condition and helps its employees to keep
updates themselves about current business trends.

Internal analysis
Change in organisational culture- The change in culture and working in
organisation can encourage innovative, growth, enables firm to gain
market leadership etc. Effective organisational can assist manager in
promoting ethical behaviour and help business entity in fulfilling its
objective of customer satisfaction. It has been analysed that extend
to which workforce align with companies culture has great impact
on organisation performance and growth. It allows human resource
manger to encourage employees to work for benefit of organisation.
Employees relationship-Effective communication allow workers to
maintain healthy relationship with their leaders. The relationship
between employer and employees have great impact on working
environment. Change in the relationship status between employees
and manger can create conflict in business unit.

External analysis-
Technological factor-These are the very important variables that jay
have positive or negative impact on team, individual behaviour and
leadership. Technology has potential can assist leader in making
work easier for employees, and will allow them to learning
techniques to reduce the stress that is associated with performing
particular task. Rapid advancement in technology enables leader to
identify the need of training and allow them to promote group
learning.
Customer demand- It is an external force that creates pressure on
company to be
come competitive. It Is essential for M&S to monitor changes that have
great effect on its business operations .Workforce must work in
group and must adapt to changing needs of consumers

Evaluating the measures that can be adopted in
order to minimise negative impact of change on
organisational behaviour
There are following strategies that can be used by M&S for reducing
the impact of change on organisational behaviour-
Open communication system-It is an effective measure to encourage
employees to support change in organisation. It is required by
manager to communicate and demonstrate the benefit of change to
workers as this will allow them to eliminate any kind of
misunderstanding and enable them to eliminate conflict at
workplace. This provide workers an opportunity to express their
views, idea, believes and provide suggestion related to change.

Applying appropriate and suitable models as
well as theories to critically evaluate
organisational response to change
K otter's change is the appropriate model that can be used by M&S as it
can help manager in successful implementation, management and
evaluating the organisational response to change. Description of The
model-
Creating necessity-It is the initial stage of this model. This model have
focus on making work force aware about the need and importance of
change at workplace. In this stage manager demonstrate the benefit,
concept and significant of change. At this stage higher authorities
are responsible for communicating workers about the potential
threat and assist them in identifying appropriate solution.

K otter's Change Model

Recommendation and Conclusion
As from above analysis it has been identified that with the support of K
otters model of change M&S organisation can easily implement
successful change at workplace. It has been analysed that there are
some drawbacks of this model. It is considered that K otters model
is rational. As this model is based on plans and goals. K otters
model does not emphasize on human emotions and experience. This
model is not related to organisational culture, system, process and
structure. The major disadvantage is that management has to spend
most of time in implementing and managing change at work place.
It has been concluded from above discussion that change has major
effect on individual and organisational performance