Change Management Strategies for Public Sector Productivity Boost

This report investigates the productivity challenges within the public sector, focusing on the impact of change management. It identifies ineffective management and communication as key issues hindering productivity compared to the private sector. Through a review of literature, the report examines factors influencing public sector employee productivity, including leadership traits, management practices, and organizational structure. A research methodology employing a qualitative descriptive approach, including web-based surveys of government employees, is used to gather data. The findings highlight operational procedures, policies, and management practices that limit productivity. The analysis of these findings leads to recommendations for improving communication, streamlining management procedures, and fostering a more motivated workforce, ultimately enhancing the overall performance and productivity of the governmental sector. The report concludes by emphasizing the importance of addressing these issues for the benefit of the economy as a whole.

Running head: CHANGE MANAGEMENT
Change Management
Name of the Student
Name of the University
Author Note

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Abstract
Productivity is one of the vital measures towards the performance of the national economies.
High level of cost and the rising demand have induced a rapid increase in the core services in the
public sector like the health care, education and the transport. The statement problem for this
particular research is to identify and focus on one of the main productivity issue of the
government or the factor affecting the productivity of the public sector. The paper aims to find
the different review of the literature regarding this particular topic and conduct thorough research
together with the analysis off the results and the recommendations for the future scope of the
improvement of the productivity in the governmental sector.

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Table of Contents
Problem or issue Statement.............................................................................................................3
Introduction......................................................................................................................................3
Review of literature.........................................................................................................................4
Research Methodology....................................................................................................................6
Research Philosophy....................................................................................................................6
Research Design..........................................................................................................................6
Data collection method................................................................................................................7
Data analysis technique...............................................................................................................7
Research Question.......................................................................................................................8
Ethical Consideration...................................................................................................................8
Limitation of the study.................................................................................................................8
Findings of the.................................................................................................................................9
Analysis of the findings.................................................................................................................10
Recommendations..........................................................................................................................12
Conclusion.....................................................................................................................................14
References......................................................................................................................................15

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Problem or issue Statement
There has been significant evidence regarding the failed advancement of the productivity
of the public sector or government organization as compared to the private sector. The issues in
the politics have limited the success of the measurement of the productivity and the improvement
in the state or the country (Long, Shao & Chen, 2016). Further attempts towards the control of
the productivity and the measurement in the government sector have not proceeded any further.
While there have been multiple researches and researches regarding productivity problems in the
government, very few or none of the studies focused on the perception of the government
workers and the factors that affects the overall productivity of the government sector. The
statement problem for this particular research is to identify and focus on one of the main
productivity issue of the government or the factor affecting the productivity of the public sector.
The identified problem of productivity of the government is the lack of effective management
and communication in the public sector.
Introduction
Productivity and the improvement are a necessity of the business and an imperative of the
political structure. Productivity is one of the vital measures towards the performance of the
national economies. High level of cost and the rising demand have induced a rapid increase in
the core services in the public sector like the health care, education and the transport. The public
services makes up around more than twenty five percent of the economy (Lazzarini, 2015).
Hence the degrading productivity of the public sector raises a challenge and drag over the whole
economy as well. It is thus important around the entire world for the governmental organization
to deliver better outcomes in an urgent basis. The productivity of the public sector is furthermore

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essential for the delivery of a better experience for the citizens at a sustainable cost. The
knowledge of the factors that influences that productivity of the public sector is thus prerequisite
for the improvement of the performance and the productivity. All of the nations face decisions
regarding the role and the productivity of the government and the private sectors in their society.
The pattern of the reforms and the reorganization generated and introduced a movement in some
of the countries for curtailing the authority of the government and enable replacement with great
private activities. The skepticism about the governmental activities implies that there lies a major
difference among the private and the governmental organizations (Aparicio, Urbano &
Audretsch, 2016). A large discussion regarding the scholarship in the political science and the
study of the economics highlighted on the bureaucracy of the government and the inefficiency of
the public organization towards its degrading productivity (Bertrand & Capron, 2015). The
research paper focuses on the inefficient management practices and the lack of proper
communication as the main issue for the decreasing productivity of the governmental sector
towards the benefits of the economy as a whole. The paper aims to find the different review of
the literature regarding this particular topic and conduct thorough research together with the
analysis off the results and the recommendations for the future scope of the improvement of the
productivity in the governmental sector.
Review of literature
According to the early researchers, there lie a limited number of factors that impacts on
the productivity of the employees of the public sectors. Oswald, Proto & Sgroi (2015)
highlighted the four key principles that have the possibility to dramatically improve the
productivity of the workplace. The authors illustrated the principles advised towards the
managers of the sector for the systematic design of each of the job and effective co-operation

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with the employees for a proper management inside the sector. Some of the other researches
highlighted on the fact that the leadership traits and the qualities furthermore affects the
productivity of the employee and the overall performance of the organization. Zehir et al. (2016)
identified the two major factors of the discussion regarding the behavior of the leadership and
that of the importance of communication that defines the relationship among the members of the
teas, accomplishment of specific job and the direction towards the achievement of the goals of
the high productivity of the organization. According to the authors the concept of the
consideration involves the degree of mutual respect, the concept of trust and the warmth among
the employees of the organization which is an essential factor towards the achievement of the
high productivity. The authors furthermore denoted that the concept of the consideration is best
illustrated as the level of tolerance among the leaders and the employees of the organization.
Burke (2017) in his book highlighted the fact that poor management is one of the major and
primary causes that result in low levels of productivity of the organization. As the paper or the
study cited, streamlining of the procedures of the management in the organizations together with
the improvement of effective communication base are the central factors toward the
improvement of the productivity of the public sector organizations that are mainly responsible
for the improvement of the economy of the country or the state. Singh & Twalo (2015) in their
work indicated that inefficient planning procedures poor organizational structure of the
management that are followed by poor leadership management are the main factor that rises as
the obstacles towards the productivity of the government and the public organization. Kumar,
Singh & Khan (2016) cited some of the key factors of productivity like the inadequate
communication, insufficient chances for advancements, poor management skills of the
organization lowers the employee motivation which furthermore hampers the clear goals that are

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extremely essential for the productivity of the organization. In the current era, often it has been
on the notice that the governmental organizations of the economy award the contracts to the
private companies rather than giving to the public sector people. This practices has raised
numerous critics towards the effectiveness of the service delivery of the governmental
organization towards their hold over the national resources. The dominant findings by
researchers who are government focused reveal the fact that the productivity of the public sector
has not been able to keep pace with that of the private sector. The studies discussed in this
section develops a solid and strong foundation of the knowledge and the theory of the
productivity that will recommend concrete support towards the systematic and the logical actions
for the effective enhancement of the productivity of the public sector.
Research Methodology
Research Philosophy
Research philosophy is generally considered for the analysis and the development of the
study in detail basis. For this particular research study, philosophy of positivism research has
been utilized for initiating effective investigation of the issues identified in the productivity of
the governmental sector in a critical and logical manner.
Research Design
Exploratory, descriptive and explanatory are the three categories of the design of the
research. Of these, the descriptive research design is most effective for this research paper.
This research included qualitative descriptive base of study for the analysis of the factor
disrupting the productivity of the public organizations operating in the economy. Data or the
information for this particular qualitative and descriptive study was gathered by the means of

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survey that is totally web based and from the secondary sources of information like the peer
reviewed journals, articles, books and governmental web pages (Quinn, 2018). The survey
factors for the demonstration of the general categories included question, statistics and the
analysis of the factors that enabled enhanced positive identification together with the
productivity of the public sector workplace. The structure of the questions for the survey analysis
was as follows.
Data collection method
This particular study will rely on the collection of both the primary and the secondary
sources of data. The primary data will be gathered by the web based survey among the
government employees and the secondary data will include the relevant pieces of information
that are mostly available in the online platform in the form of e-journals, books and
governmental reports.
Data analysis technique
The open ended queries on the questionnaire were made to list some of the key factors that
are mostly relevant to the workers of the government (Bullock, Stritch & Rainey, 2015). The
survey was offered to 25 government workers of both state and the central government each and
their answers were evaluated by the categorizing the responses on the basis of the factors that
affects the productivity of the governmental organization. The sampling techniques that is used
for this research includes both the probability and non probability sampling techniques (Berman,
2015). The process of simple random sampling has been used for this particular study for the
gain of better knowledge regarding the issues in the productivity in the public sector
organization.

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Research Question
1. What are operating procedures, the policy, the situation and the situation that mostly
limits the ability of the employees of the public organization towards enabling high
productivity?
2. What is the irritating aspect of the job and the responsibilities at work in the public
organization in general?
3. What are the possible changes that needs to done for the improvement in the overall
quality, productivity and the performance of the government of the state of the country?
Ethical Consideration
Strict ethical guidelines have been followed while conducting the entire research study.
In case of the collection of the primary data none of the participants of the web based survey
were forced to give their details or participate in the survey (Olubusayo, 2016). A form of
consent was there after signed by each of the participants in the terms of their willing support
towards the survey regarding their job satisfaction and performance in their employment sector
that is the public sector.
Limitation of the study
The web based surveys that were utilized in the survey analysis were subject to the potential
limitations. This is because the respondents to the survey did not mostly have access to the
availability of the internet and computer.
Findings of the
All research valid responses were gathered from the respondents, the government
employees. The section details the relevant findings and the analysis of the interviews conducted

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over the government employees for analyzing the productivity of the government towards the
wellness of the economy concerned (Kim et al., 2016). With effective transcription of the
responses of the participants on an electronic basis, the responses from the web based survey was
recorded and it was furthermore noted that which participants replies to which of the responses.
With the following of the responses, the researcher prepared the information or the data collected
for further analysis by developing and organizing each and every response by the participants of
the survey.
Responses to the situation, management, procedure of the operation that limits the
ability of the performance in the public sector were as follows:
Factors Noted by the participants % of responses
Poor management
Poor communication
Lack of training
Poor technology
35.7
69
20
25
The majority of the respondents of the web survey revealed that poor management
practices and lack of proper communication in the organization serves as the factor of barrier
towards the productivity of the public sector or the government.
Responses to the suggestions for change required for the improvement of the overall
productivity of the government includes the following:

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Factors % of responses
Improved supervision and the practices of management
Better communication
Team building
Setting of the objectives the goals on a clear basis
Elimination of bureaucracy
35.8
78.3
33
56.9
7.3
The majority of the respondents targeted the factor of poor and inefficient management
practices and the lack of proper communication among the staff members of the public
organization is the major factor towards the problem and the degrading productivity of the
government (Cohen, Blake & Goodman, 2016). Evidences from the secondary resources and the
above stated literature review furthermore highlights the factor that gauges and represents how
the government works for the economy as a whole.
Analysis of the findings
The survey analysis revealed the percentage of the employees supporting the factors that
are considered as the research objectives of this particular study. The web based survey response
generally noted that some of the strategies that can create successful changes in the public sector
(Margaretha & Supartika, 2016). According to the responses from the survey most of the
employees reported and triggered factors like effective supervision, management,
communication with clear objectives as some of the effective moves towards that can change the
productivity pattern of the government organization.

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Improed management practises
Better and effective communication
Provition of training facilities
Setting of the goals and objectives
0 1 2 3 4 5 6
Response percentage
Response percentage
Figure 1; The table of responses
Source: (created by the author)
Factors noted as the irritant by the respondents by the survey together with the analysis of
the secondary data research appears to be the notion that limits the productivity of the
governmental organization as a whole. Poor supervisions, inappropriate working conditions are
the factors that has been reported and listed from the data collected from the secondary
researches of the survey (Chong et al., 2014). The overall analysis of the survey can furthermore
be illustrated with the favorable factors affecting the productivity of the employees of the public
organization that furthermore results in hampering of the overall productivity of the government
by the Maslow’s hierarchy and the two factor theory of Herzberg regarding employee motivation
(Güss, Burger & Dörner, 2017). This is because the factors for the limitation related closely to
the factors illustrated in the model of Herzberg. These include organizational supervision,
policies of the organization, the conditions of the conditions and the overall process of