Change Management Implementation Plan - Stakeholder Analysis

This report outlines a change management implementation plan for a truck fleet. The plan focuses on implementing PDA/GPS usage and a one-person-per-truck policy using automatic lift gates. It details the impact on workers and the business, aligning with the organization's strategic goals of increasing the fleet size. A cost-benefit analysis is included, along with a risk assessment addressing the high initial development cost. The report also incorporates the 'Maximize New Tech Adoption' theory, a stakeholder management plan, a communication plan, and a training plan for drivers and warehouse staff. The training includes working with automated systems and digital devices. The report also includes details on the reporting strategy and the resources required for successful implementation.

Change Management
Implementation Plan
Name of the Student
Name of the University

Change Goals and Specifications
 Goal A: Implement PDA/GPS usage
(productivity function) on truck fleet
in the first quarter of the 2016
financial year.
 Goal B: Implement one person per
truck policy using automatic lift gates
in the first quarter of the financial
year.

Change Goals and Specifications
(Contd.)
 Who / What is Impacted – With the implementation of
the change goals, mainly the internal workers and the
business of the company will be impacted.
 How They Are Impacted – The workers will have more
flexible working hours, lesser workload and the need for
more efficiency in the work output. On the other hand,
the expansion of service will allow the business to grow
and the company to have more share in the market.
 When the Impacts Will Be Realized – The impacts will be
realized in one year after the implementation of change
management is complete.

Change Goals and Organization’s
Strategic Goals
 As per the organization’s strategic goals, the
number of trucks in the fleet will be increased and
the teams of two drivers will be broken into
individual teams so that the existing drivers can
be used to drive the additional trucks in the fleet.
Thus the productivity function will also increase
with time.
 With the automatic lift gates, there will not be any
additional requirements for man power as the
heavy packages will be lifted automatically. Hence,
one man team will be sufficient for the new
system.

Cost Benefit Analysis
Cost Benefit Analysis for Fast Track Couriers
New Warehouses $ 2,00,000.00
Additional Trucks $ 45,000.00
Development Costs for IT and Mechanics Like Lift Gate $ 85,000.00
Training and Recruitment of Workers and Employees $ 50,000.00
Total Initial Cost $ 3,80,000.00
Maintenance $ 10,000.00
Additional Operational Costs $ 35,000.00
Operational Labour $ 50.00
Total Operational Cost $ 45,050.00
Savings from Salaries and Other Costs $ 50,000.00
New Contracts from Ecommerce Companies $ 1,50,000.00
Total Benefit $ 2,00,000.00
Discount Rate Used 20.00%

Cost Benefit Analysis (Contd.)
NPV of all
COSTS $(3,80,000.00)
$
(4,17,541.67)
$
(4,48,826.39)
$
(4,74,896.99)
$
(4,96,622.49)
$
(5,14,727.08)
$
(5,14,727.08)
Overall NPV
$
3,91,005.00
Overall ROI
0.7596

Risks
 The one time development cost is too
high considering the current size of
the organization.
 Hence, the company will need to take
considerable amount of loan in order
to proceed with the implementation
plan.
 This will significantly reduce the
actual cost benefit and the ROI until
the loan is completely paid back.

Risks (Contd.)
 Although in the analysis, the
recurring costs are considered to be
almost unchanged, they will increase
at various periods due to additional
recruitment of workers and changes
in the market regarding various
prices.

Categorised Changes
Changes Status
New Warehouses NF
Additional Trucks MF
Development (IT and Mechanical) F

Risk Analysis of Change
Management
Risks Chance of Occurrence Impact on Organization Mitigation Strategy
High costs of implementation Extreme Very High Consider procuring a sponsor or
take loan from a bank at a
suitable rate of interest if the
budget is too high to afford
Resistance of the drivers
regarding changes
Very High High Provide additional benefits to the
drivers including more flexible
working hours and lesser
workload
Market competition in procuring
contracts from ecommerce giants
Very High Very High Provide services to areas
untouched by other courier
companies, provide efficient and
timely services to the customers

Change Management
Theory
 The change management theory
followed for this particular case is
“Maximize New Tech Adoption”.
 This theory is mainly focused on the
implementation of tech adoption in
any organization in order to gain
suitable benefits from the market.

Stakeholder Management Plan
Key Stakeholders Roles Commitment Level Concerns Consultation Methods
General Manager (GM) Presiding over and
controlling the project
High It may be hard and hectic
for him to keep track of
project. He should be
updated at the end of each
week in form of progress
report.
Written report on the
identified changes and
opportunities for the
company
Chief Financial Officer
(CFO)
Managing project budget Medium No significant concern. Financial statements and
budget estimations
document
Accountant Accounting during budget
entry or usage
Medium No significant concern. Money storage or dispatch
order
Office Team Manager Manage team members
for participation in project
High He may have to face
revolt from the office
team due to unwanted
changes. He should notify
Written instructions
through emails