Change Management Report: Drivers, Analysis, and Leadership

This report delves into the realm of change management, utilizing a case study of Blake Logistic Management to illustrate key concepts. It begins by identifying both internal and external drivers of change, such as technological advancements, organizational culture, financial management, and market competition, highlighting their impact on leadership and employee behavior. The report further examines measures to mitigate the negative impacts of change, including employee support and risk management. A force field analysis is presented, outlining forces for and against change, such as customer expectations and production capacity. Finally, the report explores different leadership approaches relevant to change management, providing a comprehensive overview of strategies for successful organizational transformation.

Understanding and Leading
Change

Table of Contents
INTRODUCTION.................................................................................................................................3
Task 1....................................................................................................................................................3
Drivers of change..............................................................................................................................3
Measures taken to minimise negative impacts of change...................................................................6
Task 2....................................................................................................................................................7
Force field analysis............................................................................................................................7
Task 3..................................................................................................................................................10
Leading change................................................................................................................................10
CONCLUSION...................................................................................................................................10
REFERENCES....................................................................................................................................11

INTRODUCTION
Change management is a process involves introducing new techniques and
approaches in organisation that can support the growth of organisation. This report will
project the case study on Blake Logistic Management in respect to its change management
practices at the organisation. The company is small medium size organisation. In this report
different aspects related to the change management will be analysed. Henceforth, report will
emphasis on different internal and external drivers of change that affect on the leadership and
team behaviour in organisation. In this report different measures than can minimises negative
impact of change would also evaluate so that proper control over negative aspect of change
management can establish. Different barriers involve in change management would also
assess in this report. Furthermore, report will project presentation over different leadership
approaches relevant for the change management role in organisation.
Task 1
Drivers of change
Drivers of changes are denoted as all such forces that will impact or impact from the
change management in organisation. Such drivers of change are distributed into internal
drivers and external drivers.
Internal drivers of change
Internal drivers of change are the internal factors of organisation that are influenced
with change management process. All these factors are deeply affected with the change
management implemented in organisation.
Technology capacity: Technology capacity is the crucial element involve in change
management. The capacity of organisation to introduce the new technology in its working
approaches is the critical factor that directly impact over the change management process. If
the company has huge resources that it can afford all the modern technology that can provide
ease to different functional practices of company (Adil, 2016). For example Blake Logistic
Management is a small scale organisation which also indicate that company has limited
financial resources that also restricts the capacity of organisation to adopt new and latest
technology for its change management function but in case of Marks and Spencer Company

the organisation is a big brand which also allow company to invest effective resources in
installing latest technologies as a part of change management in organisation.
Organisation culture: Organisation culture is another key internal driver hat affect the
change management process. It becomes important the changes company is introducing as a
part of change management practice must be convenient for the culture of organisation
(Badewi and Shehab, 2016). If the culture of company is not suitable for the change company
has introduced as a change management function than it would create a negative impact on
the organisation. For example Blake Logistic Management and Marks and Spencer Company
both adopted changes like information technology installations that suit the progressive
culture of organisation. The change has improved the growth of both the companies.
Finance management: Financial management is an effective change driver that influences
the entire change management process. The financial resources are among the key resources
organisation needed to introduce changes in change management process. If the company has
an effective financial resources than it can introduce potential and big changes as a part of
change management. For example Blake Logistic Management is a small organisation so the
financial resources of company are also limited in nature. Company needs to invest in small
denominations to introduce changes in change management as compare to Marks and
Spencer Company which is a big corporate brand carry huge capacity to invest potential
funds in change management functions.
Employees: Employees are the key internal driver involve in change management function
that influence the entire process. Employees are also considered as the key barrier involve in
change management process. It becomes important for the management to make in favour of
change management process to all employees of company (Beaury and et.al., 2020). Change
management always create a huge impact over the employees part of the organisation as they
are the one who will directly affected from the changes introduced in change management.
For example Blake Logistic Management and Marks and Spencer Company both companies
take employees in favour to change management function so that proper advantages of the
change management function can be taken in organisation.
Poor delivery: Poor delivery is another key internal driver of change management influence
the change management function in organisation. Many times the products delivered under
change management are of poor delivery that completely spoils the process. It makes the
process more delay which increases the cost of change management in organisation. It

becomes important for the organisation to control the poor delivery. For example Blake
Logistic Management and Marks and Spencer Company make sure that deliver is good of all
equipments involve in change management function.
High wastage: This is also a key internal driver involve in change management. The change
management process incurs huge expenses of organisation. It becomes important that wastage
are minimum in the process so that total cost of change can be controlled by company
management. If the company incur huge investment based on the individual capacity than it
create a negative impact over employees and company’s stakeholders. For example Blake
Logistic Management and Marks and Spencer Company make a proper control over the
wastage entertain by company in implementing change management in organisation to make
the [process more affordable for organisation.
External drivers of change
External drivers are such drivers that are interconnected with the organisation but not
in the control of company. Such drivers can be introduced in the following points.
Economy: Economy is among the crucial external driver involve in change management
function that put an impact over the organisation in order to introduce changes as a part of
change management function. Economy position directly impact over the income of
company. If the economy is in a good position than it will create a positive impact over the
organisation’s decision related to change management (Bradley, 2016). For example Blake
Logistic Management and Marks and Spencer Company every time the organisation makes
its decision of change management the decision is immensely depends upon the position of
economy.
Political influence: Political influence also a external driver that directly impact over the
change management operation of company. How much the government and politics supports
the growth of corporate sector. If the political situation in country is strong than it would give
more confidence to company to introduce major changes in organisation as a part of change
management function. For example Blake Logistic Management and Marks and Spencer
Company could introduce significant changes like change in technology due to government
and political support in the country.
Competition in industry: Competition in the industry is another important driver that
influence the change management function of company. What are the changes competitors in

the market are introducing also oppose organisation to introduce such change if they are
positive and enhance the growth of company (Erb and et.al., 2017). For example Blake
Logistic Management and Marks and Spencer Company always introduce change by
conducting competitive analysis so that competitive gain can be taken from change
management function.
Technology: Technology is another external driver that influences the change management
function of company. On the basis of technology company introduce the changes from such
technologies that can support the growth of company in market. For example Blake Logistic
Management and Marks and Spencer Company have introduced many modern technologies
that has supported both the organisation to enhance the growth of company.
The above mentioned drivers are the key change management driver’s impact over the
organisation every time when the company entertain change management function.
Measures taken to minimise negative impacts of change
All these measures would effectively suppler company in implementing different
changes as per change management process.
Take support of employees: In every change management function employees of company
play crucial role to implement different approaches of change management. If the employees
of company are in favour of change management function than it can implement changes as
per the change management role in the most effective manner (Hughes and Wearing, 2016).
Company can take support of its employees by conveying about different benefits of the
changes company is trying to introduce as a part of change management function in
organisation. This tactic would support company in taking favour of employees as a part of
change management process.
Risk management: This is another critical approach of change management company can
adopt to implement changes in change management process. Risk management is a function
involves managing the risk involves in change management function. This involves
controlling all kinds of potential risk involve in change management function of company.
Financial risk is among the potential risk involve in change management that company can
overcome if it take suitable measures under risk management function.
Financial management: This is a suitable measure that can be taken to control risk under
change management function in organisation. This steps focuses to control the financial risk

involve in change management function in organisation (Ianniciello, Biwolé and Achard,
2018). This would support the Blake Logistic Management to contain and restricts its losses
in order to introduce changes under change management function. Risk management would
assure limited risk of company’s financial resources engaged in change management
function. This would support company in implementing all potential changes under change
management function.
Task 2
Force field analysis
This analysis project about the different forces that forces the change and also such
forces that takes the side of against the change.
Forces for change
Forces that support the change can be projected in the following points.
Customer expectations: Customer expectations are the key driving force that promotes the
change management in the organisation. Every single time the management of Blake Logistic
Management has entertained change management in the organisation expectations associated
with the potential customers of the company has been one of the major discussing points
behind the change management planning (KANG, NANTHARATH and HWANG, 2020).
It’s important to deal with the expectations associated with the target customers of company
to get deal with the expectations attached with the potential customers of company.
Improve the speed of production: Improving the speed of production is one of the main
reasons behind the change management function. It’s important for the company to enhance
its production capability and also the potential to serve the services with an efficient supply
management system. This is the key driving force that support change management in the
organisation. This support the organisation in enhancing the capabilities in expanding the
growth rate of company.
Improve the production capacity: Among all other potential driver of change to improve
the capacity of production is also one of the main key drivers that motivate companies in
implementing change management function in organisation. Every company always work on
enhancing the capacity of production and also the quality company is dealing i right now.

Change management sometimes directed completely over enhancing the production capacity
of company to control the cost of production and also improving the profits of company. This
is an important aspect about the change management function. Improving production capacity
of organisation also allows company in expanding the growth opportunities in the market.
Controlling cost: Change management function also directed towards controlling the cost of
production or delivering the services. This is a crucial change management driver that
supports the organisation in dealing with the change effectively. Controlling cost without
compromising on quality is an important aspect involve in progressive change management
process. Leadership at Blake Logistic Management always considered the cost as the primary
factors while conducting change management (Luo and et.al., 2016). They always aimed to
controlled the cost of delivering the products of company. By controlling the total cost
company get chances to improve the profits. This also drives company towards achieving the
overall objectives behind the business operations. Efficient and cost friendly products are also
one of the major factor works behind the purchase decisions customer take. This driving
factor also allows company to attract the buying decision making of all potential customers
available in market.
Forces against the change
Following are the forces mentioned that can be projected as against the change
management process. These forces also sometimes change the decision making of
organisation for conducting change management process.
Loss of staff overtime: The change management function also requires skilled employees of
company to participate in implementing changes in the organisation. This is an important
demerit associated with the change management function. Loss of staff overtime is a crucial
aspect associated with the change management function in organisation. Staff of company
needs to work overtime to implement change i organisation efficiently. Most of the time
employees get against to working overtime even if the company pay against such overtime
work. This is the potential challenge change management faced every time Blake
Consultancy Management introduced any change under change management function.
Staff against the new technology: This is an important demerit associated with the change
management function. Most of the time employees in Blake Consultancy Management get
against to change management function. Change management always allow company to

introduce any new technology that can match with the objectives of company behind the
change management task (Sopow, 2020). As new technology also requires quality effort in
getting used too with new techniques require to utilise the new technology. Due to this
demerit every time company try to implement change management in organisation leadership
new to face the strong opposition from the side of company’s employee base.
Environment side effects: Side effects on environment are another key driving force that
opposes the change management process. Many time due to new technology some kind of
negative impacts environment also had to suffer. This is an important demerit associated with
the change management operations. This is a critical aspect involve in change management
function. Many times due to side effect over environment protection norms the entire process
gets stopped by either government or some other social sector organisations. Company needs
to deal with this demerit effectively in order to implement the change management function
efficiently.
Cost of installation: Change management operation also requires a potential investment of
company’s resources. Financial resources are limited in number and it’s important for the
company to invest such resources in more critical manner. All change management process
requires quality amount of financial outcome to implement all the planning (Webb, 2017).
Many times company needs to introduce new technologies or make changes in the
infrastructure under change management function. All this requires a heavy amount of
financial investment in introducing such change. It’s important that all changes must deal
with the budget set by the company. If the change management get out of the budget of the
company than the plan needs to drop by the company.
Disruption: Change management also offer disruption in the organisation. This is an
important demerit associated with the change management function. Disruption also requires
extra cost which also increases the total cost involve in change management function. Due to
disruption many time company needs to drop its plan regards to the change management
function.
The above point project about the change management function. The above
mentioned forces are all different type of forces company need to get engaged with as a part
of the change management function.

Task 3
Leading change
Covered in PPT.
CONCLUSION
Change management is an important process involves different aspects like assessing
the impacts of change, analysing the potential profitability company get to entertain as a part
of change management and many other aspects. All these factors allow leaders to implement
changes in organisation. Drivers that influence the change management distributed into
internal and external drivers of change management

REFERENCES
Books and Journals
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governance on ERP project success: Neo-institutional theory
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Challenge: Taking Action. Managing invasive species in the context of climate
change.
Bradley, G., 2016. Benefit Realisation Management: A practical guide to achieving benefits
through change. CRC Press.
Erb, K. H. and et.al., 2017. Land management: data availability and process understanding
for global change studies. Global change biology. 23(2). pp.512-533.
Hughes, M. and Wearing, M., 2016. Organisations and management in social work:
Everyday action for change. Sage.
Ianniciello, L., Biwolé, P. H. and Achard, P., 2018. Electric vehicles batteries thermal
management systems employing phase change materials. Journal of power
sources. 378. pp.383-403.
KANG, E., NANTHARATH, P. and HWANG, H. J., 2020. The Strategic Process of Merger
and Acquisition (M&A) Market Using Integrating Change Management. The
Journal of Distribution Science. 18(6). pp.57-62.
Luo, W. and et.al., 2016. How does leader communication style promote employees’
commitment at times of change?. Journal of Organizational Change Management.
Sopow, E., 2020. Aligning workplace wellness with global change: an integrated
model. Journal of Organizational Change Management.
Webb, S. P., 2017. Knowledge management: Linchpin of change. Routledge.