Stakeholder Analysis: Change Management Report, Calgary Health

This report presents a stakeholder assessment of the Northeast Calgary Women’s Clinic, analyzing the impact of introducing an old age care department. The assignment begins with an overview of the clinic's mission, vision, values, and primary clients. It then identifies and assesses the impact of the change on four stakeholder groups: the founder, supporting staff, physicians, and patients, detailing their resistance, benefits, and required support for successful implementation. The report highlights the importance of stakeholder assessment in identifying the effects of change, strategizing, implementing, and executing change plans within an organization. References include resources on healthcare management and leadership.

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Stakeholder Assessment
A case study of Northeast Calgary Women’s Clinic

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Assignment Template
Description, Overview, Mission, Vision primary clients and values of the chosen
organization
This stakeholder assessment task would involve the study of Northeast Calgary Women’s
Clinic in Calgary with regard to the adoption of a change in the form of the addition of a
new department for Old age care.
This not-for-profit health service unit started its operations in the year 2007, with a team of
multilingual female physicians focusing on the primary mission of delivering a holistic
health care solution and consultancies to the women population experiencing gender,
culture, and language barriers and are devoid of the facility of having a family doctor. They
envision delivering a committed, safe, comfortable and welcoming health facility unit to
the women patients of the Calgary region to address issues related to menstruation, fertility,
birth control and pregnancy care, family planning, endometrial biopsies and screening of
cervical cancers.
Stakeholder
Segment
Impact of
change on
Stakeholder
segment
Benefits of
change on
stakeholders
Reasons for
Stakeholder’s
resistance to
change
Ways of
engaging the
stakeholder
segment and
support
needed for
successful
change
implementatio
n
Founder Supporting Wider
outreach
Staffs Resisting Wider
community
service
Increased
workload, lack
of specialized
caregivers and
technologies
Recruitment of
additional
administrators
and care staffs
equipped to
handle old age
care units (Gray
& Field, 2010).
Introduction of
incentive-based
pay for extra

3
working hours
to the staffs.
Physicians Resisting Wider
community
service
Lack of
specialists and
infrastructural
facilities needed
for old age care
Training of the
existing team to
handle old age
patients,
recruitment of
old age care
specialists and
implementation
of incentive-
based
consultancy
schemes for the
physicians
("Essential
Skills for
Managing in
Healthcare",
2010)
Patients Supporting A wide range
of service
Self Reflection on the significance of the tool of assessment of stakeholders for
supporting the management in the implementation of organisational change
The importance of Stakeholder assessment is imperative to identify the end users of a novel
system at the initial stages of the change plan so that the degree of effect, the losses, as well
as the gains on the end users from adopting such a change, becomes visible to the
enterprise (Gray & Field, 2010). In the course of my employment as a Change Manager in
Northeast Calgary Women’s Clinic, the assessment of the stakeholders helped me gain
knowledge about their expectations, influences, resistances and support towards the change
which ultimately benefitted in strategizing, implementing and execution of the change plan
within the enterprise.

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References
Essential Skills for Managing in Healthcare. (2010). Leadership In Health Services, 23(4).
doi: 10.1108/lhs.2010.21123dae.001
Gray, I., & Field, R. (2010). Effective Leadership, Management and Supervision in Health
and Social Care. Exeter: Learning Matters Ltd.