Analysis of Change Management in Frankie and Benny’s Restaurant

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Understanding and leading change

Table of Contents
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
P1 Compare different organisational examples where there has been an impact of change on
an organisation’s strategy and operations.[M1]...........................................................................2
LO2..................................................................................................................................................4
P3 Evaluate measures that can be taken to minimise the negative impacts of change on
organisational behavior................................................................................................................6
M2 Apply appropriate theories and models to critically evaluate organisational response to
change..........................................................................................................................................7
D1 Draw conclusions and recommendations with valid justifications for planning effectively
for change and applying change impact analysis........................................................................9
LO3................................................................................................................................................10
P4 Explain different barriers for change and determine how they influence leadership
decision-making in a given organisational context...................................................................10
M3 Use force field analysis to analyse the driving and resisting forces and show how they
influence decision-making.........................................................................................................12
LO4................................................................................................................................................14
P5 Apply different leadership approaches to dealing with change in a range of organisational
contexts......................................................................................................................................14
M4 Evaluate the extent to which leadership approaches can deliver organisational change
effectively applying appropriate models and frameworks.........................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

Introduction
In an organization, change is referred as change as in its procedure, technologies, process, culture
etc which effective influence the organisation as a whole. In a workplace, changes are the result
of different aspects and factors including social, political, technological and economy which
ultimately impacts both positive; or negatively upon the business operations. In the current
report, different drivers of changes will be classified along with the proper management actions
for dealing with the changes considering Frankie and Benny restaurant. In the present report, for
understanding the leading changes the organisation is chosen. The report will discuss about
impacts the change put upon different business operation and strategies. The report will also be
discussing about decisions taken by leaders and manager of the organisation with a motive to
overcome change barriers. Lastly, the report discusses about different leadership approaches for
seamless business operations in an organisation.
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LO1
P1 Compare different organisational examples where there has been an impact of change on an
organisation’s strategy and operations.[M1]
Change in business: Change in context on business is variations in business strategies and
process that are implemented for bring modernism in products or service. Change is of different
types including change in process, technology, remedial or unplanned changes. Changes are
introduced in an organization mainly for business growth and development (Ben-Menahem, et al
2013). However, change can also bring financial crisis and decrease in performance.
Change Drivers
Internal drivers: Internal change of organization including present human resources capacitates
are included in these driver. In an organization for attaining success the management opt to hire
more employees that influence overall business performance. However, this change may lead to
bring negativity through dissatisfy employees lowering the overall productivity (Burke, 2017. ).
Employees can be considered as significant change driver as they influence morale and business
operations.
External drivers: In an organization external driver are mainly customers along with their
demand which are responsible for driving change the overall business process. For any services
provider’s customers are the main assets and all the product and pricing is decided considering
the customer demands in the market (Tarí, et al 2014). In an organization competitive business
environment so support in bringing change in different strategies. Moreover, technological
advancement acts a change driver. Example, to increasing trade and industrial relation, one of the
most significant drivers is globalization along with political and economic factors of a region
Comparison between two businesses
Frankie and Benny restaurant
It is a medium scale restaurant chain that is well known for its Italian and American food in
different parts of UK. However, increasing competition in restaurant business at local and global
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level is influencing the organizational business (Frankie and Benny restaurant, 2019). Thus, to
gain competitive benefits the organization is expected to bring new innovation in process and
products with the support of advancing technology along with the improvement in food quality.
The organizational business was influenced heavily due to improper and poor management and
unnecessary alteration in food menu. Thus, the organization has revised the food prices along
with that a new menu was designed for attracting the customers with a strategy of competitive
pricing.
Chez Bruce restaurant
Chez Bruce restaurant is also a medium size organization which is known for offering good
quality food and beverages considering the tastes of customers of UK. The main motive of the
organization is to offer good food in good ambience. The organization therefore has changed its
interior design of the restaurant for offering more relaxing and comfortable environment. The
leaders have offered proper training to the employees for proper restaurant management to serve
the customer with best services for the value paid. The organization has a e-commerce platform
along with social media marketing to reach more customers and to offer services as per current
market trends.
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LO2
P2: Evaluate the ways in which internal and external drivers of change affect leadership, team
and individual behaviours within an organisation
Change Drivers affecting behaviour of leadership
The Internal change drivers consist of various human resources along with their ability to serve
the organization. Thus, for enhancing the overall productivity and efficiency of the organization
the leaders are responsible for maianitaing an effective human resource management. Leaders
positively influence the employees in terms of attitude, personality and behaviour (Carnall,
2018). In case of Frankie and Benny restaurant the management is responsible for recruiting
skilled and well experience staff. Moreover, the managers can offer proper trainings session for
employees for enhancing their efficiency to work according to organizational standard.
Change Drivers affecting team behaviours
In an organization, Team work plays significant role for enhancing the overall organization
productivity to attaining the determined goals and objectives (Argyris, 2017). For instance, team
working in the organization must be well qualified and skilled for delivering effective services to
the customers and for performing in the organization. With new tools and technology the overall
efficiency of the team has been enhanced while delivering services to the customers as per
organizational standards and for attaining competitive benefit to sustain in the present
environment and to attract more customers toward the business operation.
Change Drivers affecting individual behaviours
Behavior at Individual level also impacts the entire organization directly or indirectly. The
behavior of the employees gets influenced by various internal change drivers. Communication
gap within the different department and level of employees affects the employee’s performance
adversely. Therefore, the business can be enhanced through effective implementation of effective
communication channels that support the employees for discussing and convey issues and
queries with the managers. Moreover, many external drivers like diverse culture and
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environment also influences behavior of individuals. Thus, regular group discussions, meetings,
must be conducted for sharing beliefs, opinion and values of employees.
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P3 Evaluate measures that can be taken to minimise the negative impacts of change on
organisational behavior
Some measures which can be applied by the organization for minimize negative impact of
change drivers upon organizational behavior:
Communication: In the organization the leaders and manager are expected to communicate
regarding the key internal change drivers to work force with a motive to make them understand
regarding key changes. Proper communication within the organization is considered as essential
element for introducing change and its success during adaptation. Example, the organization can
implement new tools and technology for marketing product and organization as a whole for
attracting more customers (Carnall, 2018). Proper communication supports the employees of
marketing department and departments to recognize the importance and requirement of the
change.
Participation: Leaders of the organization need to encourage the employees to participate in the
decision making process regarding the change management process. This will support the
manager to gain more ideas and opinion regarding the incorporation of changes and its influence
upon the organization culture and employees. Misunderstanding among employees will be
minimized, as employees remain well informed during change implementation. As a result, high
satisfaction towards changes can be attained.
Support: Support in an organization can be either financial or non-financial. The leaders are has
the authority to offer support to employees for encouraging them to work harder. For instance,
management of the organization manages to cope with the changing environment by hiring new
employees. More employees’ leads to more conflict due to diverse culture and background they
belong to. The manager resolves the conflicts through support in different level. Additionally,
support is very much required for encouraging and motivating the employees for incorporating
changes.
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M2 Apply appropriate theories and models to critically evaluate organisational response to
change.
Some theories that will be supportive to Frankie and Benny restaurant for evaluating impact of
changes of the organization is discussed below:
Kurt Lewin’s Change management Model
Figure 1: Kurt Lewin’s Change management Model
(Source: Kurt-Lewins-change-management-model, 2019)
According to this model, the whole process of change can be divided into 3 different steps:
Unfreeze, change and freeze. In the first step, the managers of the organization are responsible
for identifying and determining all the required potential improvement required in the current
business practices. Currently in case of Frankie and Benny restaurant, the manager is responsible
for assessing figures of current sales, financial results, customer feedback regarding the
satisfaction, etc. with a motive to examine the present business system. In this stage all the faults
in the present practices of the organization are effective identified for making changes
accordingly in the next step.
In the second step i.e. in case of Change the organization need to deploy effective and required
changes in the organizational processes, procedure and tools along with proper training and
guidance t the employees for adapting to the new changes. Changes of any form cannot be
integrated in an organization at once; therefore it is the responsibility of the leaders to encourage
the employees to take active participation in the process of change management. The ultimate
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step according to this model is Refreeze, in this stage the managers are very much responsible
for alleviate all new changes which are planned to be incorporated in the organization. The
manager of the organization in this phase, are responsible for reviewing the all the business
practices at regular interval and performance of employees are measured for successful
implementation of change.
McKinsey 7S Model
Figure 2: McKinsey 7S Model
(Source: https://www.strategicmanagementinsight.com/tools/mckinsey-7s-model-
framework.html, 2019)
According to this model, there are seven aspects that are to be considered that will be effective in
bring significant change in an organization like Frankie and Benny restaurant for attracting
customers towards the brand and business (Ravanfar, 2015). The management is responsible for
creating flexible strategy in the organization for incorporating different changes with pre-defined
objectives to gain competitive advantage and sustainability. Before implementing any change in
the organization and business process the manager need to identify the present organizational
structure and system.
The management is expected to analyze the shared values of the organization for understanding
the requirement of change for strengthening business practices. For incorporating effective
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change in the process and technology proper understanding regarding the followed style of
management and leadership is needed to be implicated for attaining competitive benefit in the
present competitive environment. Staff list is required to be assessed by the leaders and manager
of the organization for understanding the requirement of employees for filling vacant position to
enhance overall productivity. At Last, skills and proficiency of the staff working in the
organization need to be accessed and identified so that performance can be enhanced through
proper session of training and meeting.
D1 Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis
Frankie and Benny restaurant
 To bring new innovation in process and products using advancing tools and technology.
 The organisation is recommended to enhance the quality of food offered to the
customers.
 For expanding its business the organisation and to attract more customers the
organisation is suggested to create new website and need to emphasis on presence in
different social media platform.
 To implement effective business strategies for minimising impact of mismanagement
and poor management.
 The food menu and the price need to be revised for more customer attraction.
Chez Bruce restaurant
 Behavior of the employees is negative towards the organization thus the organization is
expected to focus on offering better employee benefits.
 For minimising the communication gap the organisational structure need some alternation
and more meeting and group discussion is suggested.
 Need to change the old equipments and machine for increasing productivity.
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LO3
P4 Explain different barriers for change and determine how they influence leadership decision-
making in a given organisational context.
Organisation with an motive to cope with the changing business environment need to bring many
changes in its process, technologies and structure. However, the organisation need to consider
few dynamic components like market, people, customers, technology etc. before making any
new changes in the organisation for ensuring profitability and efficiency. Incorporating with
changes is very hard due to various barriers that restrict the organisation and the employees to
adopt towards the introduced changes, some of the barriers are discussed below:
Poor management: The organisation presently is facing some issues in the overall business due
to poor activities of management that acts as a barrier. Poor management is a barrier which
negatively affects the overall brand image and lowering the customer base. In case of the current
organisation, poor management will result in raising the customer dissatisfaction due to delay in
order delivery or product quality (Alasadi, and Askary, 2014). The administration activities in
the organisation is found to be managed inefficiently that is indirectly affecting the performance
of the workforce along with their behaviour while serving the customers.
Communication gap: Change in the organization can be successful only through proper
communication among the employees and other department for uninterrupted business processes.
In case of improper communication or communication gap, the employees become resistive
towards the change due to lack of information and resisting attitudes can be seen towards
changes. Again, in case the leaders of the organisation do not invite other employees for
participating in decision-making process of change implementation makes them feel isolated and
thus they resist to adapt new changes.
Lack of obligation: Bringing new changes in the technology and change in the organisation can
be considered as a sturdy task. Therefore, the whole process required proper supports and push
from the leaders for motivating and encouraging the employees to understand change and for
accordingly implementing them to gain business objectives. Lack of obligation or employees’
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