Leading Change: Impact, Barriers, and Leadership Approaches in Banks

This report provides a comprehensive analysis of change management and leadership within the banking sector, specifically focusing on M&S Bank and Lloyds Bank. The report begins by defining change and its impact on organizations, exploring how technological advancements, strategic shifts, and organizational restructuring influence operations. It examines the effects of change on leadership and individual behavior, including the use of the Bohner and Arnold Change Impact Analysis. The report delves into internal and external factors influencing change, such as organizational structure and PEST analysis. It discusses measures to minimize the negative impacts of change, utilizing the PDCA model, and identifies barriers to change and their influence on decision-making processes. Various leadership approaches are evaluated for their effectiveness in managing organizational and technological changes. The report concludes by summarizing the critical role of change in organizational success, emphasizing its impact on strategy, operations, leadership, and individual behavior, while also considering the different leadership approaches and their advantages and disadvantages.

Understanding
and Leading
Change

Content
 Introduction
• Impact of change
• Affect of change on leadership and individual behaviours
• Measures to minimise negative impact of change
• Barriers for change and it's influence on decision making process
• Different leadership approach
• Conclusion
• References

Introduction
Change is a process of causing a function, thing or practices to become different
compare to its present or past condition or structure. In today's dynamic and
competitive market, it become necessary for all organisation to make timely changes to
remain in the market and to run their business successfully (Dawson, 2019).

Impact of Change
Organisational change is basically a process for modifying or changing a vital
part of organisation like its polices, technology, procedures, culture, etc. with the
aim of improving its competitive strengths and providing better satisfaction to
customers to increase its market share and position. For proper execution of an
change it is necessary to do proper research to understand the current trends and
demands after that a plan and strategy is made to achieve the desired targets and
goals.

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Basis M&S Bank Lloyds Banks
Technical changes Advancement and improvements in
technology has shifted Customers
desire for an easy banking system
which provide them 24/7 access and
different options to operate both
manually and digital through
multiple channels. They also want
easy asses and proper management of
money online with more security to
save them from frauds. To meet these
expectations of customers M&S bank
has made changes in its technology.
With improvements in technology,
customers are also expecting greater
service quality and responsive
customer services. They are seeking
for individuals attention and relevant
offers from their bank and wants
improvement in online banking and
shopping. Thus it become necessary
for Lloyds banks to improve its
technology to provide all the desired
services.

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Basis M&S Bank Lloyds Banks
Strategy adopted:
For adopting this change of
banking sector, M&S bank is
providing a new banking app
which provide a 24/7 access of
banking facility with a safe and
secure mode (M&S BANK, 2019).
They are providing facility of
generating security code using
M&S banking app with a updated
feature called Digital M&S pass
which helps in providing easy and
safe access to internet banking. It
also providing physical M&S pass
where customers can request
physical M&S pass.
Strategy adopted:
Lloyds bank is making changes in
its strategy for providing better
online shopping and payments. It
has implemented new policies for
use of internet banking (Changes
to banking and shopping online,
2019). To provide better security
at the time of online payment an
extra step is added where
password and memorable
information of customers is asked
to verify the payee and to protect
and control the transfer of money.

Theme1) Understanding about equality
and diversity in the workplace
Basis M&S Bank Lloyds Banks
Impact on operations:
Technological change have significant impact on overall
operation of M&S bank. it has increased responsibility of
top mangers and other departments to provide proper
motivation and direction to employees and should
emphasis on proper planning, decision making, control
and coordination for effective implementation of strategy.
M&S is providing training to their employees to make
them habitual for using this app as, know they have to
deal with quires and have to provide different services to
customers through this new app. For that purpose a team
of expert is formed which also include the engineers and
scientists, who had developed this app and are appointed
to train other employees to enhance their skills. Use of
proper marketing and promotion is also made to make
customer aware about new app and services provide by
M&S bank, which will increase their market share and
provide more competitive advantage.
Impact on operations:
To work successfully in this
competitive environment and to
adopt this new technological
advancement Lloyds Banks has
decided to recruit some new
employees with batter technical
knowledge to develop a
atmosphere which promotes easy
adaption of new innovation.
Lloyds Banks is also providing
timely training and development
sessions to its employees.

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Basis M&S Bank Lloyds Banks
Organisational change For better organisation of
activities and to meet the
satisfaction level of customers,
M&S bank has making changes
in its management structure to
drive speedier decision making
which facilitates business closer
to its customers (Bastin, 2019).
Strategy adopted:
For implementing this
organisational change, a new
strategy is adopted under which
responsibilities of some of
M&S bank's executive directors
have been altered. M&S has
also developed a new operating
committee.
Lloyds bank is making some
organisational change to
address the issues of their
employees and management. It
is focusing on cultural change
to reduce the complication
between its clients or
colleagues and stakeholders.
Strategy adopted:
For developing better culture at
workplace and for ensuring
effective relations with clients
Lloyds has adopted new data
strategy.

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Basis M&S Bank Lloyds Banks
Impact on operations:
For proper execution on
organisational change role and
responsibilities of all the directors
are properly designed and
implemented and the members of
operating committee are also
trained and motivated to work
together, are accountable for day
to day running of the business.
Impact on operations :
New data strategy adopted by
has created a new mind set in
organisation according to which
everyone in the organisation is
responsible for properly handling
the crucial link and information
of costumers. This data about
customers holds all the precious
information about people and
their habits and thus, provides an
opportunity to serve customers in
best way. Data management is a
complicated and crucial process
thus proper training and direction
is provided to employees
(Grossman, 2019).

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Basis M&S Bank Lloyds Banks
Structural and strategic Change is impacting the overall
structure of M&S bank in both
positive and negative way. In
order to compete with the
rivalry matrix structure is
implemented in the firm earlier
hierarchical structure was
performed. change structure of
the firm. Along with this
strategies are framed in order to
successfully implement them in
the working premises.
For better results divisional
structure is followed in the
open market place. Earlier
organization used to adopt Flat
structure in their premises. By
scanning internal environment
working style unique tactics are
adopted.

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Basis M&S Bank Lloyds Banks
People and processes Seminars and various sessions
are conducted in order to aware
people how change is important
in a company. By doing so
accordingly change processes is
performed for better results.
Experts are hired in order to
train employees regarding
change and its benefits. By this
further processes of
implementing this in the firm is
done.

Affect of change on leadership and individual
behaviour
Change and the impact on organizational behaviour
In an organization change not only affect individual but also impact
firm's behaviour in both positive and negative way. Organizational
behaviour is the process of studying individual performance and
activities within firm. By deeply examining this impact on job
structure, motivation, communication, performance, leadership etc.
aid in studying human behaviour in a work environment.

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The Bohner and Arnold Change impact analysis is explained as
identifying the root cause of change or calculating which needs
can be altered to attain change. They main focus on impact
analysis for scoping change within the details of a design. It is
effective in dealing to change as it render relevant understanding
of the implications for a proposed change.

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Internal factors
Organisational structure – This provide complete
map of activities and operations which includes
roles and responsibilities of leaders and mangers
to achieve the desired goals. Both M&S and
Lloyds Bank is having a simple organisational
structure which clearly defines the role of every
member for timely implementation of change and
also enhancing performance of team members and
individuals.

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External factors
For evaluating external factors M&S and Lloyds Bank is making use
of PEST analysis and also providing its impact on leadership, team
and individual behaviours.

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Organization by using Bruke Litwin
model are able to make the change
process efficient and effective in
nature because it is about
establishing cause and effect
relationship. There are 12 elements
which measures a change within
company. The points are discussed
below:

Measures to minimise negative impact of
change
Execution of change is always difficult for an organisation as
employees are habitual of doing work with old system. To
implement changes successfully and to minimize its negative effect
in an organisation use of PDCA model is made. It is used by M&S
Bank to improve the quality and effectiveness of change in the
organisation. Here is the description of all the stages of PDCA to
evaluate its use in minimizing negative impacts of changes:

Barriers for change and its influence on
decision making process
Adaptive change refers to as challenging beliefs and way of thinking. It
strengthen skills and processes. Whereas, constructive change is
defined as where buyer and seller can not reach an agreement. In
this case contractor performs the work beyond need of contractor.
Adaptive change is adopted in the company in order to implement
change in the premises. This deals with mindsets, behaviour, habits
etc. as well as requires employer and employees to grab something
new so as to resolve this problems.

Different leadership approach
Leadership is the most effective tool used for influencing the actions,
feelings and beliefs of others people to achieve the desired goals. It
is a complex process require skills to establish connection with
people through meeting needs and expectations of people. (Bastin,
2019). There are different leadership approach which can be
implemented by M&S bank to execute its organisational and
technological change effectively:

Conclusion
From this project it can be summarised that change plays a
important role in success of an organisation as it provide better
efficiency and more competitive strength. Change creates
significant impact on strategy and operation of an organisation and
also creates influence on leadership and individuals behaviour.
There are many barriers of change which like lack of effective
communication which creates influence on decision making. At last
it can be concluded that, there are many types of leadership
approach having different advantage and disadvantage.

References
Bastin, T., 2019. Accelerating change in schools: Leading rapid, successful, and
complex change initiatives: Dudar, L., Scott, S., Scott, D.(2017). Bingley,
UK: Emerald. 352 pages. ISBN: 978-1-78635-502-7 $109.59 Amazon.
Bell, D.I., 2018. Leading change: African conceptions of leadership and
transformation in higher education in South Africa. Realizing Qualitative
Research into Higher Education, 7.
Curran, J. and Hesmondhalgh, D., 2019. Media and Society. Bloomsbury
Academic.

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