MG630 Report: Change Management at Barnacle Bay Country House Hotel

This report examines change management practices at the Barnacle Bay Country House Hotel, focusing on the impacts of unplanned and emergent changes within the hospitality sector. It explores how such changes affect the business, including increased costs, operational inefficiencies, and impacts on customer and employee satisfaction. The report offers guidance to management on implementing planned change management strategies, emphasizing the importance of research, professional expertise, and cost control. Furthermore, it identifies potential conflicts that can arise during change management, such as financial limitations, stakeholder engagement issues, and employee resistance. The analysis provides a comprehensive overview of the challenges and opportunities associated with change management in the context of a hotel environment.