Change Management Report: HR Role, Factors, and Employee Behaviour

This report analyzes change management within ESS Support Services, focusing on factors influencing the change process. It examines the ADKAR model, highlighting the importance of human factors and organizational culture. The report explores the behavioral responses of employees to change, including denial, frustration, and acceptance. It emphasizes the role of HR in change management, including establishing effective leadership, developing supportive policies, and maintaining clear communication. The conclusion summarizes the key factors influencing the change process, the impact of employee behavior, and the critical role of HR in managing the human resources during organizational transitions. The report underscores the importance of considering stakeholder interests and managerial abilities for successful change implementation.

change management
ess support services LLP
student details
[Company name]
[Company address]
JANUARY 1, 2020

CHANGE MANAGEMENT 1
Table of Contents
Introduction................................................................................................................................2
Factors involved in Change Process..........................................................................................2
Behavioural responses of employees.........................................................................................3
Role of HR in in change process................................................................................................3
Conclusion..................................................................................................................................4

CHANGE MANAGEMENT 2
Introduction
ESS Support services is required to focus upon the political as well as the cultural factors of
the nation and also the unethical practices that is being followed within the organisation. The
management of the organisation is required to focus upon implementing strategic changes
within the organisation to ensure its managerial efficiency and to develop an effective work
culture within the organisation.
Factors involved in Change Process
The ADKAR model for change management effectively analyses the organisational ability
and helps to identify the factors that can influence the organisational performance within the
industry.
 The human factor is involved within the change process therefore the organisation is
required to effectively focus upon the employee attitude towards the change within
the organisation and influence them to be the part of effective change management.
 The organisational cultural factors are also an important aspect within the change
process as it influences the way the activities are being conducted within the
organisation.
 The effectiveness and managerial abilities are also a factor that is required to be
considered, as the managerial ability impacts the sustainability of the change within
the organisation.
 The interest of the stakeholders is also required to be considered as the key factor
within the change process as meeting their needs is required to ensure the growth of
the organisation.

CHANGE MANAGEMENT 3
Behavioural responses of employees
The employees within the organisation can react differently when the change is implemented
is implemented within the organisation, therefore it is required that the management focus on
analysing such behavioural changes so that such factors can be controlled. In the beginning of
the change process the employee may deny to adapt the change, as they are habitual to the
organisational culture and practices and any change will require them to change their attitude
within the organisation.
The employee’s behaviour may change and they may get frustrated during the change
process within the organisation, as the employees may find it difficult to adapt the newly
formed policies and strategies and may frustrate them. The acceptance of the changes by the
employees within the organisation is the ultimate goal of the change management process, as
to ensure the effectiveness of the changes made within the organisation, it is required that the
employees within the organisation accept the changes and act accordingly.
Role of HR in in change process
 Effective leadership: The HR within the change process is required to establish
effective leadership within the organisation so that the employees can be guided and
motivated throughout the process.
 Being a Change Participant: As the HR has the task of managing the human resource
of the organisation, therefore, HR is required to develop certain policies and strategies
that can support change within the organisation.
 Maintaining effective communication within the organisation: HR can contribute
towards effective change management by ensuring that the policies and changes
within the organisation are effectively communicated to the employees.

CHANGE MANAGEMENT 4
Conclusion
The interest of the stakeholders, human and cultural factors and the managerial abilities of the
organisation influence the change process within the organisation. Along with such factors,
employee behavioural issues also impact the change implementation within the organisation.
the HR of the organisation plays an important role in eliminating the issues within the
organisation and effectively manages the human resource of the organisation.