Change Management Analysis and Report: Fast Track Couriers Case Study

This report provides an in-depth analysis of change management strategies applied to a simulated workplace scenario at Fast Track Couriers. It begins with a review of the case study, highlighting the importance of effective change management and the role of employee trust. The report then details the development of a survey to gather employee feedback, following a provided communications plan, and drafts a revised communications and project plan considering potential barriers. It assesses the needs of various stakeholders, including drivers, board members, and management, and discusses strategies to build trust and acceptance, such as clear communication, avoiding selective bias, and practical training sessions. The report also anticipates and addresses potential resistance from stakeholders, particularly drivers, by suggesting improvements in employee engagement and communication strategies. A detailed plan for a 15–20 minute information session for truckers is included, outlining activities and their objectives. Finally, it describes a consultative approach to a training session for employees, incorporating creative techniques and emphasizing the importance of their input for successful change implementation. The report concludes with a bibliography of relevant sources.

Running head: CHANGE MANAGEMENT
Change management
Name of the student
Name of the university
Author Note:

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Table of Contents
Assessment 3..............................................................................................................................3
Review the simulated workplace information for Fast Track Couriers.....................................3
Following the communications plan provided in Appendix 4, develop a survey to gather
feedback from employees..........................................................................................................3
Draft revised communications plan and overall project plan (from Assessment Task 2) in
consideration of barriers identified through consultation process.............................................3
Bibliography...............................................................................................................................9

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Assessment 3
Review the simulated workplace information for Fast Track Couriers
The case will help in providing insights regarding the failure of the change
management along with the appointment of the management within the company so that the
change management can be successful. The consultant will have to provide a better idea
regarding the role and level of trust among the employees so that the change can be accepted
within the organization. The use of survey by the company will help in scripting the plan of
change management in a proper way.
Following the communications plan provided in Appendix 4, develop a survey to gather
feedback from employees.
The consultant needs to setup a meeting with the representative of the employees so
that the areas that need attention can be highlighted properly. The company needs to switch to
new technology, which needs to be analysed as well so that the profit level scan be increased
for the company.
Draft revised communications plan and overall project plan (from Assessment Task 2)
in consideration of barriers identified through consultation process
Impacted People Change Strategies
 Employees  Practical sessions
 Drivers  Communication and proper
training
 Stakeholders  Demonstration and
meetings

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Answer 4
The assurance has to be providing to the stakeholders so that the management can be
able to understand the success of the plan that will be taken up within the organization. The
employees also need to trust the changes so that the communication strategy can be effective
in nature within the organization.
1. a. Discuss the needs of all stakeholders
Answer a
a. The needs of all stakeholders have been assessed by the assessor appointed by the
management of the company to achieve quality results. The needs of each and every
stakeholder must be treated as a priority to gain success in the business. Some of the
needs are;
1. The drivers must be fitted with quality GPS and PDA devices to make the most of
the business
2. The board members must be informed about the different updates which will be
treated as the feedback
3. The management will have to be reported through the central servers about the
updated information regarding the business
b. Discuss creative technique, activity or tactic you will use to gain trust and
acceptance in the 15–20 minute information session you will deliver.
Answer b
The information session will be carried out especially with the employees and the
drivers to let them have a clear idea about the change management. The understanding needs
to be done in such a way that the organization does not face any resistance from the business.
The ways by which the company can gain the trust of the employees are as follows;

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a. Management must be clear about their intentions- The management must be
clear about their intentions and must make sure to mention all the different
things related to the plans for the change management process. It is important
to make clear decisions on change management which will be helpful for the
management to understand their employees.
b. No Selective Bias should be allowed- The management of the company must
avoid using selective bias to make sure that they communicate and implement
the changes in the organization in an organized way and no such employees or
left out from the change. It is important for the management to make sure that
every employee irrespective of their post must fall under the change.
c. Communicate the change in interesting ways- The change to be undertaken
by the organization must be undertaken in a proper and efficient way that is
helpful for the business as well as makes it easy for the employees to
understand the following.
d. Involve practical training session for the new changes- The management
must invove different training sessions for the employees to get accustomed to
the different tricks and challenges of the new system. The drivers of the
mentioned company must be provided proper training sessions to ensure the
proper use of the new technologies like GPS and PDA in the business.
e. Raising the levels of expectations for the employees- The rise in the level of
the expectations is an additional way to promote the change aggressively
within the organization. This shows the commitment of the process and in turn
reflect towards the employees
c. Ensure you anticipate possible resistance by this stakeholder and promote your
plans to gain acceptance.

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As mentioned earlier the organization will gain huge resistance to the development of the
new plan. The plan will face huge resistance from the different unions, employees and the
drivers in particular. The installation of the GPS system, PDA system and the reduction in the
number of drivers will send a wrong message to the employees which have to be managed
wisely to avoid any future conflicts. The expert change management consultant must cite
different types of countermeasures to effectively tackle such problems and ensure the success
of the change in the organization. This includes;
1. Improvement in the employee engagement- The management of Fast Track couriers
must listen to the employees, especially the drivers and provide the recommendations
after listening everything. The management must make them understand with patience
about the advantages of the new system and their unintention to sack the employees
from the organization.
2. Improvement in the communication strategy- The CEO of the company must arrange
a get together or a small metting and announce the change to be taken place by
himself. He must make sure to address the queries of all the different persons and
employees and assure them about the safety of their jobs.
3. Bad culture shift planning- The organization must make the employees get the idea
that the business enterprise is not after the cultural shift of the employees or are not
trying to sack the employees. The change will be for the benefit of both ehe
employees and the organization.
4. Unknown Current State- The only possible way to fully analyze and understand the
current blueprint of the organization is to understand before attempting any change. A
better understanding is necessary for the business to succeed in the long run and
ensure the smooth pass of the change planning.

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Develop a plan for a 15–20 minute information session for truckers. Include an outline
of what activities you will be doing, how long you will be doing them, and how the
activity will achieve the goal of employee acceptance of change process. Ensure you
anticipate possible resistance from these stakeholders and plan to overcome resistance.
Answer 6
Activities Time Taken Achievement of the Goal
Meeting to communicate the
change with the Truckers
Regular meeting for 1 month.
After that within a gap of 7 days
The truckers will be made
understood about the
importance of change and their
benefit. They will also be
assured of their jobs
Training sessions for the
truckers
A theoretical training session
of 1 month
Theoretical training session will
help to deduce the theory based
learning of the new
technologies
Practical Training for the
Truckers
Practical training for 2 months Practical Training will involve
a practical use of the new
technologies like GPS system
and PDA system

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Deliver session to employees (your assessor/other people enlisted by the assessor to
perform in the role of employees). Ensure you take a consultative approach to the
session and invite participation, questions, input, etc. and ensure you incorporate a
creative technique, activity or tactic in the session.
Answer 7
The training session of the employees will involve a much better participation from
the employees and a better organization from the management. A consultative approach
session to gain the knowledge about the choice and inputs of the employees will be obtained
to provide a valuable output plan for the success of the change management. The CEO and
the other board members can call a meeting every now and then for the first 1 month before
the implementation of the change and then reduce it to once in a week after the
implementation of the plan to gain the valuable insights of the employees regarding the
change. Gaining such valuable insights will help the organization to make necessary changes
and manage the change process effectively and efficiently.

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Bibliography
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Walsham, G., 2016. Information Technology and Changes in Organizational Work:
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