This report meticulously examines the change management strategies implemented at Fast Track Couriers Pty Limited, an Australian courier service. The report begins with a review of the company's initial plans, focusing on the implementation of PDAs in trucks for tracking and the reduction of drivers per truck. It then details the development of a survey to gather feedback from drivers on the communication plan, followed by meetings with union representatives to discuss the survey results. The core of the report involves the drafting of a revised communication plan and overall project plan, addressing issues like lack of trust and job security concerns among drivers. The report also covers meetings with the general manager to discuss stakeholder needs and creative techniques to gain driver acceptance. Finally, it outlines the development of a comprehensive plan, sessions for employee engagement, and final revisions to the communication and project plans, providing a thorough analysis of the change management process and offering recommendations for improvement.
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