Fast Track Couriers: Developing a Change Management Strategy Report

This report outlines a change management strategy developed for Fast Track Couriers, aiming to facilitate the successful achievement of organizational goals. The report begins by identifying specific change goals, such as implementing automatic lift gates and PDA/GPS systems, and connects th...Read More

0CHANGE MANAGEMENT STRATEGY
CHANGE MANAGEMENT STRATEGY
Name of the student
Name of the university
Author note

1CHANGE MANAGEMENT STRATEGY
Introduction:
The main aim of this study is to develop a change management strategy for Fast Track
Couriers so that the organization would be able to achieve its goals successfully. In case of
developing a change management strategy, it is important to identify the stakeholders, risks
and requirements associated with it. Along with this, it is also essential to identify the proper
steps which can help the stakeholders adapt to the changes (Butt, Naaranoja and Savolainen
2016). Therefore; in this study, at first the change goals would be identified. Then, the aim
will be to conduct a cost-benefit analysis of all the change requirements that will be
identified. After this, a risk management strategy will be developed which would be based on
all the risks associated with the changes. At last, a change management project plan will be
developed which will help in help in managing the key elements that are associated with the
change management plan.
Change goals:
Implementation of automatic lift gates for loading and unloading:
Who/what Impacted How When
Truck drivers
Each truck will be now operated by a
single driver by eliminating the strategy
on using two drivers for loading and
unloading the packages
In the first
quarter of the
2014 financial
year
Frequent injuries
while loading and
unloading
Elimination of injuries while loading and
unloading of the packages
In the first
quarter of the
2014 financial

2CHANGE MANAGEMENT STRATEGY
year
Reduction of
transportation cost
Single driver per truck will be used and
the driver will use the automatic lift gate
for loading and unloading the packages.
While loading
packages from
suppliers and
when delivering
the packages to
the customers.
Implementation of PDA/GPS on the truck fleet:
Who/what Impacted How When
Head office
The employees of the head office will now
receive and monitor data of the pickup and
drop location of the trucks and to monitor
the job progress.
In the first
quarter of the
2014 financial
year
Truck drivers
They will now receive the details
regarding the pickup and delivery of the
packages.
During the
working hours.
Performance and
expansion of the
business
The business can be extended to other
metropolitan areas with active processing
of information regarding the pickup and
delivery of the packages.
When the drivers
will become
active on using
the new strategy.

3CHANGE MANAGEMENT STRATEGY
Justification that the goals identified are related to organisation’s strategic goals:
These goals will help in the expansion of the business as it would be possible to involve more
drivers on using the trucks to deliver the packages to the metropolitan area. Moreover; with
the help of the PDA and the GPS technologies, it will be possible to increase the efficiency of
the business as the overall process of the pickup and delivery of the packages will become
faster that than the current scenario. Moreover; with these technologies, it would be possible
to enhance the distribution management of the company which further would be important
for ensuring proper delivery of the packages to the customers. The PDA and the GPS
technologies will help the employees of the head office to monitor the performances of the
truck drivers and therefore; they will be able to send the performance report to the General
Manager of Fast Track Couriers. With the implementation of automatic lift gates for loading
and unloading, it would be possible to reduce the possibilities of the truck drivers and it will
be also possible to engage other drivers to use the other trucks and deliver the packages to the
customers individually (Johansson and Marmy 2016). In this way, the business cost would
become lower and it would be possible to save the fund for business expansion. Therefore;
these two goals align with the strategic goals that the company has defined.
Cost-benefit analysis of the change requirements:
Requirements Cost Risk Benefit F/ MF /
NF
Project
manager
$100/
hour
If the project
manager is not
experienced
enough to handle
the projects, then
Project Manager can
help in managing the
teams and the
requirements
MF

4CHANGE MANAGEMENT STRATEGY
there can be a risk
of project failure.
efficiently.
Training of the
truck drivers
and other
employees
$4500 If the training is
not perfect
enough, then the
trainers may not
be able to
understand the
way the new
changes would
benefit them (Hart
2018).
It will help the truck
drivers and other
employees to get
acquainted with the
new business strategy
F
Implementation
of the new
communication
plan
$3000 If the
communication
plan is not perfect,
then it would be
difficult to
establish a proper
communication
between the head
office and the
truck drivers.
The new
communication plan
will help in
supporting the truck
drivers so that they
can get adapted to the
changes.
F

5CHANGE MANAGEMENT STRATEGY
Risk Analysis:
Risk/Barriers Likelih
ood
(H/M/
L)
Impact
(H/M/L)
Risk response
(Strategies to mitigate risk)
Responsi
bility
Resistance from the truck drivers H H To train them perfectly and to
communicate with them so that
they can accept the changes
General
manager,
Human
resource
manager
Ineffective communication
between the stakeholders
M H To develop a communication
plan which would involve all the
stakeholders (Rosenbaum, More
and Steane 2018).
Project
manager,
General
manager
The management can fail to
make the changes effective
L M` To identify the probable impact
of the changes
General
Manager
The budget of the change
management may increase
M M To make a proper budget for
each expense
Chief
financial
officer
The technologies may not be
implemented properly
M H To hire expert IT professionals Project
manager

6CHANGE MANAGEMENT STRATEGY
There may be delay in the
implementation of change
management
M M To create proper schedule of the
change management activities
Project
manager,
change
manage
ment
Change management project plan:
Stakeholder management:
Stakeholders Commitment Concerns Addressed by Consultation methods
General
manager/CF
O
To make
business
decisions and
to take the
responsibiliti
es of the
change
management
initiatives
Ineffective
and delay in
reporting
Head office To ensure that the
information would
be reported
immediately after
tracking the data of
the truck drivers.
HR manager To
implement
the change
management
Delay in
receiving
the feedback
and failure
General
manager
To provide the
proper requirement
plan to the HR

7CHANGE MANAGEMENT STRATEGY
program and
to collect
feedback
to recruit
efficient
workers
manager
Sales
manager
To
coordinate
with the sales
team and to
manage and
train the sales
team
Failure to
train the
sales team
properly
Human
resource
manager
To provide a proper
training requirement
to the sales manager
Trucking
/operations
manager
To
coordinate all
the activities
of the truck
drivers and to
manage the
performances
of the truck
drivers
Failure to
manage the
activities of
the truck
drivers
General
manager
To provide the
required resources to
the operations
manager to manage
the truck drivers
Office
manager
To
coordinate
the activities
of accountant
and
Failure to
manage the
budget for
change
General
Manager
To develop a proper
communication plan
between the office
manager and the
chief financial

8CHANGE MANAGEMENT STRATEGY
administrativ
e support
management officer.
Communication plan:
Audience Message When Communication
method
Person
Responsible
General
manager/CFO
Detailed report of
the complete change
management plan
and the progress of
the strategies
Weekly Email and
face to face
communicatio
n
Human
resource
manager
HR manager Details of the
requirements on
recruitment and the
changes
Daily Email and
face to face
communicatio
n
Office
manager
Sales manager Daily report of the
sales team
Daily Email and
phone
conversation
Office
manager
Trucking
/operations
manager
Data of the
performances of the
truck drivers
Daily Email and
phone
conversation
Sales team
Office manager Sales data Daily Email and
phone
Accountant

9CHANGE MANAGEMENT STRATEGY
conversation
Truck drivers
Details of pickup
and drop off
Daily Face to face
meetings,
PDA
Head office
employees
Education/training plan:
Who Training
outcome
(knowledge and
ability)
When/where How Person
Responsible
Truck
drivers
Methods of
using PDA
and GPS
Head office Offline PDA/GPS
trainer and lift
gates trainer
Head
Office
employees
Tracking and
managing the
data of the
truck drivers
Head office Offline New Human
Resources
manager
Sales team
Marketing of
the new
strategies of
business
Head office Offline and online Sales manager

10CHANGE MANAGEMENT STRATEGY
Reporting strategy:

11CHANGE MANAGEMENT STRATEGY
Reporting element Measures Status
Change goal
Project management Delivery of project
activities as per project
plan for each stream
Overall status:
Completed
People:
Stakeholders
Process
Technology
Structure
Stakeholder Management Stakeholders engaged and
comfortable with current
position
Completed
Communication Communication plan
activities on schedule
Pending
Education Education plan activities
on schedule
Pending
Cost benefits Project budget on track Completed
Cost benefits on track to
be realised
Completed
Risk Management Risk management plan
effectively managing risk
Completed

12CHANGE MANAGEMENT STRATEGY
Success measure of the reports:
The success of the reporting will be measured by the progress of the plan. If the plan is found
to be meeting with the schedule, then the reporting would be considered as successful. The
reports will be sent in Microsoft Word format so that the General Manager can make any
desired changes. The reports will be sent on weekly basis. One copy will be received by the
General Manager and other by the project manager.
List of resources:
Resources:
Project manager
Trucking manager
Sales team member
Human Resources manager
PDA/GPS trainer
Lift gates trainer
Head office training rooms.
PDA/GPS devices
One new truck with tail gate based at office
Conclusions:
This report thus highlighted the change management plan of the organization. It highlighted
the responsibilities of the stakeholders, risks associated with the plan and the required
resources. A cost benefit analysis of the plan has been also performed in this report.

13CHANGE MANAGEMENT STRATEGY
Therefore; this plan can be extremely successfully, if the stakeholders would be able to utilize
with perfection.

14CHANGE MANAGEMENT STRATEGY
References:
Butt, A., Naaranoja, M. and Savolainen, J 2016, Project change stakeholder
communication. International Journal of Project Management, Vol.34, No.8, pp.1579-1595.
HART, P.M 2018, EFFECTS OF ORGANIZATIONAL CHANGE MANAGEMENT
FACTORS ON EMPLOYEE PERFORMANCE AND JOB SATISFACTION: A CASE
STUDY OF WORLD VISION KENYA.
JOHANSSON, M. and MARMY, J., 2016 November, International guidelines on safe and
efficient goods reception for road freight. In HVTT14: International Symposium on Heavy
Vehicle Transport Technology, 14th, 2016, Rotorua, New Zealand.
Rosenbaum, D., More, E. and Steane, P 2018, Planned organisational change management:
Forward to the past? An exploratory literature review. Journal of Organizational Change
Management, Vol.31, No.2, pp.286-303.