BSBINN601 Fast Track Couriers: Change Management Strategy Project

This project outlines a change management strategy for Fast Track Couriers Pty Ltd, focusing on expanding business and integrating technology. It details two main goals: implementing PDA/GPS usage in the truck fleet and adopting a one-person/truck policy with automatic lift gates. The project includes a cost-benefit analysis, risk analysis, and stakeholder management plan, addressing potential barriers and concerns. A communication and training plan ensures effective implementation, while a reporting plan measures the success of the changes through revenue growth and customer feedback. The strategy also incorporates feedback from union representatives and the General Manager to revise the communication plan and enhance employee trust and motivation. The project includes strategic elements such as demonstrating trust, addressing training needs, and implementing a rewards and recognition strategy.

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Subject Title
Subject name
Submitted by

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Index
Content Slide Number

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GoalA
• Goal A: Implement PDA/ GPS usage on truck
fleet (productivity function) in the first
quarter, 2012 financial year.
Impacted How When
Truck Drivers The drivers will be impacted in a
positive manner since it will enable
them to deliver couriers to the
customers in a timely manner and also
help them to communicate in a much
better manner with the company
Within one month
of the integration
of this technology
Fast Track Couriers Will help them to convey the important
messages and information to the truck
drivers in an effective manner
Within one month
of the integration
of this technology

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GOAL B
• Goal B: Implement 1 person/truck policy
using automatic lift gates in the first quarter,
2012 financial year
Impacted How When
The truck drivers Help them to complete their work in
a much better manner and will also
help them to reduce the number of
work related injuries and health
hazards in a much more effective
manner
With three months of the
integration of this
particular change
Fast Track Couriers Help them the reduce the work load
of the truck drivers and also the
spare drivers for the new 8 trucks
that they are planning to buy for the
expansion of their business in
Sydney
Within two months of the
integration of this
particular change

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Cost-benefit analysis
Option Cost Risk Benefit F/ MF /
NF
Implement
PDA/ GPS
usage on truck
fleet
Nominal
amount
Ineffective usage of
the devices for
personal purposes
Timely delivery of
couriers
Improvement of the
performance of the
drivers
Feasible
Implement 1
person/truck
policy using
automatic lift
gates
$10,000
per truck
Inability of the
truck drivers to use
them in an
effective manner
Reduction in the
number of work
related accidents and
health hazards
Achievement of the
7.5% growth rate
target
Maybe
Feasible

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RISK ANALYSIS
Risk/Barriers Impact Likelihood Strategies to mitigate risk
ineffective use of
the GPS and the
PDA
high Likely Effective training
Extra work load
on the drivers
because of the
one driver policy
High Very likely Providing training to them so that they are
being to work alone

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STAKEHOLDER MANAGEMENT
Stakeholders Commitment Concerns Addressed by Consultation methods
Truck Drivers To deliver the couriers to the
customers on time
Not getting adequate
salary, support from
the company and
others
General Manager Meeting with the union representatives
Office manager To provide adequate
information and support to
the truck drivers so that
they are being able to
deliver the couriers on time
Not able to
communicate the
messages to the
drivers
General Manager Meeting with the GM
HR manager To ensure that the needs of
the workers are being
addressed
Not being able to
address the needs of
the drivers in the most
effective manner
GM Meeting with the GM
Sales manager To ensure that the
customers are getting
effective services
The customers are
not getting timely
services
GM Meeting with the GM and truck drivers

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Communication plan
Audience Message When Communication
method
Person
Responsible
Truck Drivers They will have to use the GPS and PDA technologies for
the conduct of their job roles
Before the implementation of these
technologies
Emails Project Manager
Truck Drivers They would have to follow the one driver policy Before the implementation of these
technologies
Emails Project Manager

Education/ Training Plan
Who Skills and
knowledge
When How Person
Responsible
Truck drivers The ability to
use GPS and PDA
systems for the
process of their
work. The ability
to work without
the assistance of
the second
drivers
Before the
implementation
of the change
By Providing
Training
Trainer
9

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Reporting plan
Measurement of success
Strategy element Measures
To increase the business by 7.5% Growth in revenue
Improvement of the services offered to
the customers Customer feedback