AERO2383: Changi Airport Airline Operation Assessment Report

This report analyzes the impact of the COVID-19 pandemic on airline operations, using Changi Airport as a case study. It begins with an executive summary highlighting the challenges faced, including reduced passenger traffic and the need for technological advancements. The introduction provides background on Changi Airport, its operational structure, and its global standing. The methodology section details data collection from various sources, including airport websites, social media, and industry reports like IATA. The findings reveal the ineffectiveness of thermal screening and the impact of flight cancellations. The discussion focuses on the pandemic's disruption to air travel and the need for adaptation. The report examines the airport's response, including quarantine measures, flight suspensions, and passenger screening methods. It also provides recommendations for service improvements and mitigating disruptions. The analysis includes financial impacts, passenger reduction, and the use of drone technology. The report concludes by summarizing the challenges, findings, and the need for the airport to adapt to the changing landscape. The report also analyzes the effectiveness of passenger screening and the impact of COVID-19 on passenger numbers and the overall airport operations. The report highlights the importance of adaptability and technological advancements.

Running head: AIRLINE OPERATION
AIRLINE OPERATION
Name of the Student
Name of the University
Author Note:

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Executive Summary
The following essay deals with change Airport, which is considered as best on the global level.
This particular airport can be defined as the leading airport organization, growing to be much
safe, secured and vibrant air in the whole of Singapore. It merely enhances the various
communities which we aim to serve. The spread of COVID-19 aims to impose serious
challenges on the airlines, airports and its ecosystem. In the long term, this pandemic can help in
catalyzing investment in the latest technologies. Also, this focuses on reshaping the whole
industry. Coronavirus pandemic at present wreaking havoc on the global aviation industry.
Airport operators and its related stakeholders are working very much hard to modify its
operation. This is merely done to accommodate the downfall in its demand and reduce its overall
traffic. Reduction in passenger traffic merely focuses on how the stakeholders can completely set
aside funds for developing drones and other kinds of an autonomous vehicle. This development
will merely serve the whole ecosystem. Singapore Airport can make use of a drone for delivery
to some of the remote zones. Also, this focus on the use of a drone for delivery within some of
the remote areas. The official website of Singapore website has been reviewed with other kind of
information sources. A proper investigation has been done regarding the quarantine measures
and various other kinds of action taken by airlines and government. It merely addresses the total
number of flights suspended or cancelled from Singapore Airport. In addition, the essay
highlights the number of passengers reduced, longer queues and other kind of terminals in the
surrounding areas. The last section of essay deals with a list of areas regarding how it can
improve service and reduce any kind of interruption resulted from virus.

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Introduction
Changi Airport Group was formed in the year 2009 and complete corporatization of the
airport. As the airport organization focus on managing and developing Changi Airport, CAG
completely undertakes some of the key functions focusing on the airport operations and
management (Quilty et al. 2020). This merely focus on commercial activities and airport
emergency services. Civil aviation Authority has established Singapore as the successful airport
on global level. This airport is considered as the one of the best places which can be taken
account for shopping and dining. The airport has become a vital place for haunt for the residents
of Singapore more specifically families. In order to grow its business, the airport heavily invests
and manages the foreign airport by subsidiary Changi Airport (Imai et al. 2020). The main
objective of this airport is all building a quality portfolio for airport investment on a worldwide
platform. The key business activities merely include proper investment in airports management
services. At Changi Airport, there is an immense pride in providing services and capabilities for
providing Changi Experiences. In the last three months, the outbreak of Covid-19 is resulting in
huge havoc for different world airports and airlines (Wells et al. 2020). Singapore airport on the
front line due to the biological battle as a part of transport bloodstream by Covid-19 that spread
rapidly this year. Airport screening methods merely takes into account the passenger temperature
which is a sign of fever. This has merely proven to be unreliable like a way of limiting the virus
spread. Most of the airlines have cancelled flights to and affect from different regions.
In the coming pages of essay an overview has been provided regarding the various kind
of operational interventions faced at this airport. A list of parameters has been discussed in order
to measure various kind of interruption. It merely analyzes the interruption where the

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information comes from that is web and what kind of sources. A list of social media platform
like Twitter, Facebook has been monitored for how posts are collected.
Background of Airport
Changi Airport is known to be a part of daily travel like the destination which has a
special place for the passenger where the whole world meets. The airport comes up with a retail
era who have been visited with new era along with every person. It has a place where people call
home, touching lives and making a difference on each of the day (Hageman 2020). At present,
Changi Airport is completely renowned for its huge passenger experience that synonymously
along with connectivity at global level. The airport aims to provides clockwork efficiency and
unique in its services. Due to increase in the number of passengers welcome for continuous
increase and needs to focus on passengers (Ibrahim et al. 2018). The challenges is increased to
increase even with standard at high level. This is a challenge which people are facing with
creative solution and signature experience which will redefine the air travels. The point should
be noted that passenger traffic at Changi airport is expected to grow around 3-4 % on each and
every basis for the next years. Using this rate, present airport capacity will be reached by the late
of 2020s. Changi East development can be defined as response which is expected to grow
(Medema et al. 2020). This comes up with bold strategy for maintaining Changi Airport and
Competitive edge long term. Changi East aims to ensure that the airport is completely equipped
with latest equipment for accommodating and delivery of more passenger and their growing
demand.
Methodology

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All the data for this essay has been collected from the airport website, CAA website,
ICAO, IATA and website and information release (Okada et al. 2020). In addition, various kinds
of social media sites like Facebook and Twitter have been evaluate
IATA stands for International Air transport Association has provided updated regarding
the analysis of the financial impact of the Novel Coronavirus (COVID-19) public health
emergency (Haynes, Messonnier and Cetron 2020). It is merely seen for global air transport
industry. IATA merely considers 2020 global revenue losses for the passenger business of
around 63 billion. In this scenario, COVID-19 comprises of current market over 100 cases for 2
March and 113 billion (Haynes, Messonnier and Cetron 2020). This is scenario with a much
broader spreading of COVID-19. No estimation has been yet available for the impact of the
cargo operation.
IATA earlier analysis which has been issued on 20 feb 2020 results in loss of around 29
billion. This is merely based on the impact of COVID-19 which defines the present market in
relation to China (Hoque et al. 2020). In this time, the virus has spread around 80 countries and
forward booking which has impacted the routes beyond China. Financial market have ultimately
reaction in strong. Airline industry have share prices which has fallen around 25% right from the
starting of outbreak (Hoque et al. 2020). Around 21 percentage points greater in comparison to
present decline which has taken place at a similar point during the SARS in the year 2003.
Considering this, the fall in prices can be considered as shock for revenue in this industry
(Mandal et al. 2020). It is much greater than the earlier analysis. In order to take into account the
evolution of situation with COVID-19. IATA estimates the impact on passenger revenues which
is completely based on two aspects that is limited spread and extensive spread.

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Two of the biggest social networks that is Facebook and Twitter need to take consider the
point but they are providing the accurate information for the general public health (Peeri et al.
2020). On 19 march 2020, the official website of Facebook has put new details of coronavirus in
the center of the News Feed. In an effort for trustworthy and health information on this pandemic
COVID-19, Facebook will roll out its coronavirus information center (Quilty et al. 2020). It
stand out to be central hub where Airline Company can be collected on CDC and WHO.
Twitter even updated its Safety policy in order to prohibit its tweets which can take place
at much high risk for transmission of COVID-19. The new kind of policy bans completely deny
expert guidance on the virus (Parry 2020). It merely encourages on fake or ineffective
prevention, diagnosis method. In addition, it even lead to misleading user by completely
pretending and proper diagnostic techniques (Mandal et al. 2020). In addition, this merely focus
on tweets by pretending them to health authorities or experts.
Findings
An evaluation has been done regarding the effectiveness of thermal passenger screening
for the people suffering from nCOV infection at points of airport exit and airport (World Health
Organization 2020). It merely helps in informing public-health decision making. In the present
baseline, an estimation has been done that around 46% of infected travelers would not be
detected based on the incubation period (Haider et al. 2020). In addition, this merely focus on
exit and entry screening and number of cases. Singapore Airport is likely detect a number of
sufficient proportion of COVID-19 infected traveler (Peeri et al. 2020). It merely aims in
avoiding any kind of entry for the infected travelers. In addition to Singapore, there are more 23
countries which have been identified as a result of symptoms and present travel history (Chinazzi

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et al. 2020). It merely highlighted that reported number of cases which comprises of small part of
actual number infected cases in whole china (Haynes, Messonnier and Cetron 2020). This airport
has completely stopped any travel and closed most of the transport routes. The number of
exported cases are expected to rise in china in future days.
As a limited number of effectiveness, the airport screening has been earlier implemented
during the time period of 2003 epidemic. This particular pandemic is about reduces the
probability of some infected cases at the time of entry into countries or region (Dunlop et al.
2020). At present, the available evidence on time of incubation, hospitalization time and
proposition of infection for 2019 –nCOV for evaluation of exits and entry for detecting the
traveler. A simulation has been done regarding 100 nCOV infected travelers, planning for a
flight. It merely impose huge number of risk for transmission in the new region (Parry 2020).
The overall duration of travel was considered at the flight time along with small amount of
additional time of travel for the airport transport. Infected individuals aim to develop certain
number of symptoms like fever, at the ending stage of incubation stage. It merely focus on
progress to carry out much more symptoms along with few days resulting in isolation (World
Health Organization 2020). It merely focus on individuals who have some infection which
cannot be detected by any thermal scanning that requires medical care (Haynes, Messonnier and
Cetron 2020). In addition, the airport authorities even highlighted that the number of infected
travelers who are detected by either entry or exit aim to develop some severe kind of assumption.
For the baseline scenario, an analysis has been done regarding the entry screening has
been done which merely depends on the effectiveness of exit screening in this place (Chinazzi et
al. 2020). Considering the baseline assumption, it is expected that nine infected travels has no
exit screening in place (Inamullah et al. 2020). The overall possibility of developing symptoms

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during the flight completely increase with time. So, as a result there is effective for some longer
flights. Singapore has come up with Syndromic screening which aims in preventing any infected
or potential number of infected cases that enters into the country undetected (Wu et al. 2020). It
is merely due to high vulnerability for the proposition of inflection and much longer incubation
periods.
Discussion
Coronavirus pandemic has completely brought the whole air travel for screening halt on
the global platform (Dunlop et al. 2020). Singapore airport aims to impose restriction and stay at
even home order which have stopped the flight booking. In this wake of changes, experts are
starting to look at the starting how the whole airline industry will completely restart after its
outbreak (Boldog et al. 2020). One of the major hit is in passenger demand which has resulted in
widespread travel restriction. Airlines which are operating in scant few number of international
flights needed for transport gear like mask. Various organization like world Economic Forum
and Uppink are trying to have broker for some larger parts of agreement with the government,
airline and airport (Chinazzi et al. 2020). It is all about implementing a much smoother in
opening up much opening time for travel in comparison to nation closed within the border and
cuts in airline routes. This effort will ultimately require much more time, airlines along with
more robust domestic market that can bounce back at first.
Around half of the world fleet is grounded as a result of coronavirus (Haynes,
Messonnier and Cetron 2020). In long term storage, all the engines will be persevered and both
fuel and oil will be removed. In the long-term along with engine preserved most of the oil and
fuel have been removed (Strzelecki 2020). The fastest time frame for airplanes is around 48

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hours and five days based on how it is restored. Each of the plane need to have certain number of
certification which is set by International Civil Aviation Organization.
The planes are grounded along huge number of flight attendants and pilots on the global
platform. Bringing out the critical suffers into post-outbreak must be happen before the airlines
can easily restart its flights (Iacus, Natale and Vespe 2020). In order to regain the trust of
travelers trust right after the pandemic were the travel industry will need to implement its new
regulation more specifically airports. For the smooth running of operation, airports are needed to
be agreed upon the uniform kind of health-measures (World Health Organization 2020). Airports
are at present re-opening after some clues regarding what most fliers can expect from this.
Most of the airline companies does not even enough cash position for survival of demand
slump even at much longer period of time. In some worst case, some of airline will face
bankruptcy by May End (Allen 2020). It will ultimately reduce the need of airport terminal and
runway capacities in some of the areas.
Suggestion for Service Improvement
In order to tackle the situation, there are four critical measures which the airport board
and respective shareholder will have to use in the upcoming month.
Capacity: Singapore airport needs to reassess the need of airline customers in quick way.
This merely focus on adjusting terminal and runaway system completely closing down all the
facilities. Investment and negotiation with unions about the reduction working hours and pay
cuts. Lack of proper economic viability and facing cessation of the airline operation. Obligation
on the airport for staying them needs to be completely managed by airport management.
Business continuity needs to be addressed from the view-point of airport and not looking at

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airport operation but along with other kind of airport operation. Service provider merely includes
ground handlers, retailers and catering companies.
Customers: Establishing connection with some of customers and COVID-19 effect focus
on the chances of making customers happy. In the domain of aviation it is very much important
to enhance the airline customer loyalty and even share the business scenarios with carriers,
assumption of challenges and visibility of request as per the plan. Considering the resources in
passenger handling are pooled for reducing passenger who still want to travel and needs to be
kept updated. In the demand of slump is also playing an important footprint of car rental
organization. The time can be utilized for reaching to new business model which has changed to
a large extent when the crisis of COVID-19 over.
Communication: Airport comes up with complex facilities which requires the
involvement of huge number of stakeholders having changing objectives. At the time of crisis,
airport management team need to communicate at regular interval with various stakeholders
about what is done and why. There is need for consulting with work council for having a work
from home arrangement in place for administrative staff. It aims to provide health and even
reduces impact on-site presence on obsoletely minimum. Spread of COVID-19 has ultimately led
to some amount of restriction on travel at global platform. Responsibility of airlines aims to
provide information along with minimum flight schedules. Airports need to deliver some
consistent kind of information and even disruption and extra section. In order to ensure the crisis
management for the successful outcomes. This is very much important for engaging stakeholder
at each and every step. Building a thoughtful plan prior to cash infusion from the stakeholders.
There are various kind industries found to be critical for the restarting of economy. It will merely
ask local government for supporting and determining viability of business plan.

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Continuity: Airport manager need to spend huge time for creating a restart plan along
with ensuring that operational procedure are completely documented for supporting the startup of
air-traffic. It merely assume a strong leadership with main business goal after the COVID- 19
tunnel. This will require to decisiveness along with reduces cost and securing the critical flight
operation and rescaling the workforce for new normal. Due to different approaches being taken
by various national authorities. The ripple effect of this measures will continue for some time
interval. Proper management of COVID-19 crisis is completely evident in nature. Various kind
of environmental problem are found at recent level. This stand out to be social cohesion which
has the characteristics of airport contribution to the society. Airport will work with the respective
carrier which can set a mark in the crisis by bringing the standard vacationers back to home. In
addition, cargo flights at airport can be used for used for securing the logistic not only medical
equipment but also for supply chain. An individual should not neglect all the crucial details with
respect to the pandemic of COVID-19.
Conclusion
From the above pages of essay, it can be concluded that Coronavirus has spread on the
global platform. This outbreak of virus has resulted in huge amount of travel bans and cancelling
or even suspended the flights to some of the destination. In addition, airport has also involved
much more quarantine measures for screening the passengers. As a result of decrease in
passenger demand, there has been an adverse effect on the whole airline industry. This stand of
scrambling for adaptation within their operation and avoid any kind waste capacity. IATA faced
the point that most of the carriers which report around 50% in different markets. The website of
Singapore for various kind of information related to flights. The essay even highlights certain
preventive and complete spread of COVID-19 and acts as per the present need. This merely aims

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in preventing any kind of imported cases and relapse of domestic epidemic. Singapore airport
need to carry a low level risk management which is based on the feature of imported cases and
risk level within the flights. The whole idea of strengthening the management merely comes up
from flight from various countries and regions that are impacted by virus. The essay focus on
refining certain prevention and control measures for most of healthcare workers at airports and
security personnel along with adding up inspection personnel. This is all about adding certain
resource procedure of passengers from most of the impacted countries. The reports even provide
an overview regarding the airport-conditioning system and natural ventilation in some of the
public areas like terminals where this should be enhanced. Practical measures can be considered
as per the structure and layout along with local climate for enhancing the overall air circulation.
Singapore airport needs to go for non-contact thermometer which requires to be equipped in
proper way. All the passenger needs to be provided with important hand sanitizer and
disinfection and products. Both arriving and departing needs to provide their body temperature
and quarantine areas properly set-up for passenger.

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