Inspire Education: CHC33015 Ageing Support and Empowerment Workbook

This assessment workbook, designed for the CHC33015 Certificate III in Individual Support, focuses on the specialized area of ageing support and the empowerment of older people. The workbook, produced by Compliant Learning Resources and contextualized by Inspire Education, includes both knowledge assessments and case studies. The knowledge assessment is divided into three parts, covering personal support needs, facilitating the empowerment of older people, and providing support to people living with dementia. The case studies present real-world scenarios involving individuals requiring varying levels of support, including Mr. White, Katie Devaney, and Ruth. The workbook guides students through the process of determining support requirements, maximizing participation, providing support, and completing documentation, while also addressing strategies for promoting health, well-being, and independence in older adults. The document includes version control information, instructions, and a coversheet, guiding students through the assessment process.

CHC33015 Certificate III in Individual Support
Specialising in Ageing
Support and Empowerment of Older
People
This workbook belongs to:
Version 2.7 | Produced 16 February 2021
Copyright © 2016 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook

Version control & document history
Date Summary of modifications made Version
02 June 2016 Version 1 final produced following
assessment validation 1.0
29 June 2016 Updated benchmark answer of Part 2
written question 3. 1.1
16 September 2016 Updated instructions and benchmark in
Case Study 2 Task 4. 1.2
2 November 2016 Amended ‘Korsakov syndrome’ to
‘Korsakoff syndrome’. 1.3
17 April 2017
Made the following rectifications:
Removed all quiz items in the 3 parts of
the Knowledge Assessment
Updated link of Universal Declaration of
Human Rights
1.4
3 May 2017
Updated link on Charter of Care
Recipient’s Rights and Responsibilities –
Case Study 3 Question 2
1.5
25 July 2017
Replaced instructions in Case Study –
Katie Question 4, and added video as
reference
1.6
17 August 2017 Corrected link for Universal Declaration of
Human Rights 1.7
25 August 2017 Added url to hyperlink 1.8
24 January 2018 Fixed hyperlink for Case Study 2: Q4, Scenario 1 1.9
11 September 2018 fixed typo for case study 2 question 3 on page 39 1.10
20 March 2019 Changed the instructions on Case Study 3 (Q6)
based on the new format of the website. 1.11
11 June 2019
Document re-branded and contextualised
for Inspire Education use; content
checked for adherence to current
industry standards and new unit of
competency requirements; modifications
to sentence construction.
2.0

31 January 2020 Added Assessment Workbook Coversheet 2.1
22 April 2020 Updated links in Case Study 3, Q2. 2.2
28 April 2020 Changed the settings of the image
placeholder in Case Study 3, Q6. 2.3
05 May 2020 Modified document so students can copy
and paste links. 2.4
25 June 2020 Revised Case Study 3, Questions 5 and 6
in pages 36-37. 2.5
05 October 2020 Revised information in the introduction to
Case Study 1 2.6
16 February 2021 Added an assessment item in KA Part 3. 2.7
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
INTRODUCTION TO THIS WORKBOOK..............................................................5
What is this workbook about?..................................................................5
Context for Assessment...........................................................................6
Assessment Requirements.......................................................................6
ABOUT THE ASSESSMENTS.............................................................................8
Assessment Methods................................................................................8
Resources Required for Assessment........................................................8
INSTRUCTIONS TO STUDENT...........................................................................9
ASSESSMENT WORKBOOK COVERSHEET........................................................10
KNOWLEDGE ASSESSMENT...........................................................................11
Part 1: Meeting personal support needs.................................................11
Part 2: Facilitating the empowerment of older people...........................12
Part 3: Providing support to people living with dementia.......................13
CASE STUDY................................................................................................... 22
Introduction to Case Study.....................................................................22
1. Mr. White............................................................................................................... 23
2. Katie Devaney....................................................................................................... 27
3. Ruth’s Kosher Diet................................................................................................. 33
SUBMITTING YOUR ASSESSMENT..........................................................................40
WORKBOOK CHECKLIST.....................................................................................41
WE WOULD LOVE YOUR FEEDBACK!..............................................................42
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCCCS011 - Meet personal support needs
1. Determine personal support requirements
2. Maximise participation
3. Provide personal support
4. Complete reporting and documentation
CHCAGE001 – Facilitate empowerment of older people
1. Develop relationships with older people
2. Provide services to older people
3. Support rights of older people
4. Promote health and re-ablement of older people
CHCAGE005 - Provide support to people living with dementia
1. Prepare to provide support to those affected by dementia
2. Use appropriate communication strategies
3. Provide activities for maintenance of dignity, skills and health
4. Implement strategies which minimise the impact of behaviours of
concern
5. Complete documentation
6. Implement self-care strategies
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCAGE005
https://training.gov.au/Training/Details/CHCAGE001
https://training.gov.au/Training/Details/CHCCCS011
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
CHCCCS011
CHCAGE001
CHCAGE005
Knowledge Assessment   
Case Study   
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones,
etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
 Volunteer to play role of a client (see case study 2: Katie Devaney)
 Walking stick
 Any type of passenger vehicle that a care client would use (e.g.
minivan, sedan, etc.)
 A safe environment to simulate a vehicle transfer scenario (see case
study 2: Katie Devaney)
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2) categories:
o Knowledge Assessment
o Case Study
The questions under Knowledge Assessment are all in a short answer
format. The longer questions requiring creative and analytical thought
processes are covered in the Practical Assessment. You must answer
all questions using your own words. However, you may reference
your learner guide and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these questions based on
the processes that are currently in place in your workplace. However, if
you do not currently have access to a workplace, then answer the
questions based on processes that should be implemented in a typical
workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet
pages and or external links. These intranet pages and external links are
formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘
key for Mac users while clicking on these links.
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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ASSESSMENT WORKBOOK COVERSHEET
WORKBOOK: Workbook 4
TITLE: Support and Empowerment of Older
People
FIRST AND SURNAME:
PHONE:
EMAIL:
Please read the Candidate Declaration below and if you agree
to the terms of the declaration sign and date in the space
provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have been
made aware of my rights and responsibilities as an assessment
candidate, and choose to be assessed at this time.
 I am aware that there is a limit to the number of submissions that I
can make for each assessment, and I am submitting all documents
required to complete this Assessment Workbook.
 I have organised and named the files I am submitting according to
the instructions provided, and I am aware that my assessor will not
assess work that cannot be clearly identified and may request the
work be resubmitted according to the correct process.
 This work is my own and contains no material written by another
person except where due reference is made. I am aware that a false
declaration may lead to the withdrawal of a qualification or statement
of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my performance or
observable skills. I give my consent to contact these parties for
verification purposes.
Name: Signature: Date:
Assessment Workbook Version No. 2.7 Produced 16 February 2021
© Compliant Learning Resources
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KNOWLEDGE ASSESSMENT
Part 1: Meeting personal support needs
1. List two (2) risks to a client’s safety and security in relation to
providing personal support. Provide one (1) strategy to minimise
each risk you listed.
Complete the table below.
Risks to personal safety and
security
(List two (2) risks)
Strategy to minimise risk
(Provide one (1) strategy for each
risk you listed)
Personal safety risks Follow workplace policies and
procedures, safety precautions,
Standard housekeeping,
emergency procedures, personal
protective clothing and equipment,
waste management, protect direct
exposure to infectious materials,
body fluids, and maintain a clean
environment.
Manual handling risks Change the workspace, change the
nature of work, change the tasks
lift, and handle the heavy loads
correctly , use mechanical aids to
lift or carry a heavy load, cool
down after heavy work.
2. List three (3) organisational reporting technologies typically used
in residential and home and community care services.
Assessment Workbook Version No. 2.7 Produced 16 February 2021
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a. Technologies that relevant to health care can be divided into 2
major category medical devices and health information
technology (HIT) .
b. The medical devices that are using in the homes and residential
are the Simple equipments for first aid like thermometer ,
sphygmomanometer.
c. The digital technology has Made a good impact to the community
care services. It helps to access the collection of data and
informations.
Part 2: Facilitating the empowerment of older people
1. List three (3) strategies that older people can adopt for healthy
lifestyle practices.
Assessment Workbook Version No. 2.7 Produced 16 February 2021
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