CHC43115 Certificate IV in Disability: Workbook 2 Compliance

This assignment is an assessment workbook for the CHC43115 Certificate IV in Disability, specifically Workbook 2, focusing on managing disability support compliance. The workbook covers a range of topics, including legal and ethical compliance, and safe work practices for direct client care. The assessment includes knowledge assessments with short answer questions, case studies presenting realistic scenarios, and practical activities. The content explores human rights, fulfilling human needs, and workplace processes. The assessment also involves developing and communicating policies and procedures, and covers topics such as manual handling and infection control. The workbook provides a comprehensive evaluation of the student's understanding and ability to apply compliance principles within the disability support context.

CHC43115 Certificate IV
in
Disability
Manage Disability Support
Compliance
Version 3.1 Produced 2 September 2021
Assessment Workbook 2

Copyright © 2017 Compliant Learning Resources. All rights reserved. No part of this publication may be
reproduced or distributed in any form or by any means or stored in a database or retrieval system other than
pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of
Compliant Learning Resources
Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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Version control & document history
Date Summary of modifications made Version
4 September 2017 Version 1 final produced following assessment
validation. 1.0
24 October 2017
Version 1.1 final produced following results of
internal validation and SME review.
 Minor changes made to wording and
grammar
 Added Questions 1 and 2 to Case Study 1
Task 1
1.1
17 January 2018
Version 2.0 produced with the following
updates:
 Amendments in Knowledge Assessment:
o Part 1B – Question 1: Removed
references to ACWA
o Part 1B – Question 3: Question
updated; Removed reference to
Disability (Mandatory Reporting) Bill
2012 (South Australia)
o Part 1B – Question 4: Removed
o Part 1B – Question 7: Added guidance
to answer fields
o Part 2B Question 7 – updated answer
fields
 Amendments in Case Studies:
o Case Study 1 – Task 1 Question 2:
added “breach” to column headers
o Case Study 2 – Task Question 1:
updated answer fields
o Changed “Additional Case Study
Activities” to “Supplementary
Activities”
o Resized picture content control for
responses
 Minor changes in wording and format.
2.0
2 February 2018 Shortened introduction and removed
declaration 2.1
25 July 2019 Fixed the hyperlink in Part1A – Question 14 2.2
Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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09 August 2019 Fixed the hyperlink in page 50 2.3
08 October 2019 Deleted instructions to send an email to the
assessor.(Case Study 3, Task 2, Question 1) 2.4
06 April 2020 Updated the links in Part 1-A Question 14. 2.5
23 April 2020
Updated Case Study 4 Task 2 Injury Form.
Updated sample complaints policy links in
page 81.
2.6
02 June 2020
 Removed linked Lotus Compassionate
Care documents.
 Updated instructions in:
o Knowledge Assessment, Part 1B,
Question 6 in page 53
o Case Study 4, Part 2, Task 1 in page
105
2.7
14 September
2020
Updated instructions for Knowledge
Assessment Part 1B, Question 5 on page 51. 2.8
16 September
2020
Replaced the link for White Ribbon Australia
Complaints Handling Policy and Procedure in
Case Study 2, Task 2 with a link to QCROSS’s
Feedback, Complaints, and Appeals Policy and
Procedure
2.9
16 October 2020 Amended Part 1A, Item 27. 3.0
2 September 2021
 Added guidance to criteria 1 and 2 of
Case study 2 Role Play Task Assessor
Checklist
 Updated the feedback link.
3.1
Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you
have this document open in Word, you will need to hold down the Control
key while clicking for this to work.
TABLE OF CONTENTS......................................................4
INSTRUCTIONS................................................................5
THE UNITS OF COMPETENCY.........................................6
CONTEXT FOR ASSESSMENT..........................................7
ASSESSMENT REQUIREMENTS......................................7
ASSESSMENT METHODS.................................................8
RESOURCES REQUIRED FOR ASSESSMENT...................9
KNOWLEDGE ASSESSMENT..........................................10
Part 1A – Legal and Ethical Compliance...............................................10
Part 1B - Legal and Ethical Compliance................................................38
Part 2A – Safe Work Practices for Direct Client Care...........................58
Part 2B - Safe Work Practices for Direct Client Care...........................63
PRACTICAL ASSESSMENT.............................................76
Instructions to Candidate..................................................................76
CASE STUDIES...............................................................77
Case Study 1 – Alex...............................................................................77
Task 1. Questions................................................................................................................................78
Task 2. Taking Action.......................................................................................................................79
Case Study 2 – Clark...........................................................................80
Task 1. Questions................................................................................................................................81
Task 2. Developing a Clear Complaints Policy and Procedures..............................82
Case Study 3 – Eliza............................................................................85
Task 1. Questions................................................................................................................................86
Task 2. Developing and Communicating Policies and Procedures.......................88
Supplementary Activities...................................................................91
Task 1. Roleplaying Activity: Communicating Policies and Procedures............91
Task 2. Distributing Policies and Procedures...................................................................94
Case Study 4 – Dennis Kyle...................................................................99
Part 1........................................................................................................................................................100
Part 2........................................................................................................................................................105
Roleplaying Activity.........................................................................................................................107
PROJECT ASSESSMENT...............................................110
SUBMITTING YOUR ASSESSMENT.......................................113
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WORKBOOK CHECKLIST.............................................114
FEEDBACK.......................................................................116
INSTRUCTIONS
The questions in this workbook are divided into three categories:
Knowledge Assessment, Case Studies and Project.
The Knowledge Assessment covers generic underpinning knowledge of
basic terms and concepts relating to the relevant units of competency.
These questions are all in a short answer format. The longer questions
requiring creative thought processes are covered in the Case Studies
and Project Assessment. You must answer all questions using your
own words. However, you may reference your Learner Guide and other
online or hard copy resources to complete this assessment.
Some questions cover processes you would be likely to encounter in a
workplace. Ideally, you should be able to answer these questions based
on the processes that are currently in place in your workplace. However,
if you do not currently have access to a workplace, then answer the
questions based on processes that should be implemented in a typical
workplace setting.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to intranet
pages and or external links. These intranet pages and external links are
formatted in Blue Underlined Text.
To access these, hold the Ctrl key for Windows users or the Command ⌘
key for Mac users while clicking on these links.
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THE UNITS OF COMPETENCY
The units of competency specify the standards of performance required
in the workplace.
This assessment addresses the following unit(s) of competency from
CHC43115 - Certificate IV in Disability:
CHCLEG003 - Manage legal and ethical compliance
1. Research information required for legal compliance
2. Determine ethical responsibilities
3. Develop and communicate policies and procedures
4. Monitor compliance
5. Maintain knowledge of compliance requirements
HLTWHS002 - Follow safe work practices for direct client care
1. Follow safe work practices for direct client care
2. Follow safe work practices for manual handling
3. Follow safe work practices for infection control
4. Contribute to safe work practices in the workplace
5. Reflect on own safe work practices
and partially addresses CHCDIS005 - Develop and provide person-
centred service responses.
For complete copies of the above units of competency:
Download them from the TGA website: www.training.gov.au
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CONTEXT FOR ASSESSMENT
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The written questions
and project may be completed wholly at the student’s home or chosen
place of study.
ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments
must be conducted under
The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of
Competency
Assessment Activities
CHCLEG003
HLTWHS002
CHCDIS005
Knowledge Assessment   
Case Studies  
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Project 
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ASSESSMENT METHODS
There are seven (7) Assessment Workbooks for the course. Six (6) of
which are Theory Workbooks and one (1) is the Skills Workbook. This is
Theory Workbook 2.
Theory Workbooks
The theory workbooks use the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Studies – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
The theory workbooks in this course are as follows:
Workbook 1 – Support Independence and Wellbeing
Workbook 2 – Manage Disability Support Compliance
Workbook 3 – Work with Diversity
Workbook 4 – Support and Empowerment of People with Disability
Workbook 5 – Provide Person-Centred Services
Workbook 6 – Home and Community Support
Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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Skills Workbook
The Skills Workbook contains the practical assessment which covers all
units of competency of CHC43115 - Certificate IV in Disability.
These practical assessment activities will be completed during the course
of your vocational placement.
You should not commence with the Skills Workbook until you have
completed the six (6) theory workbooks and have received
feedback from your assessor.
The assessment method used in the skills workbook includes:
1. Practical Assessment – A set of tasks or activities completed
according to set instructions and guidelines to meet the
requirements of the relevant units. These tasks and activities
require you to have access to a workplace.
The Skills Workbook in this course is:
Workbook 7 – Skills Workbook
RESOURCES REQUIRED FOR ASSESSMENT
Candidate will need access to:
 Computer with Internet and email access and a working web
browser
 Installed software: MS Word, Adobe Acrobat Reader
 Access to legislation relevant to the disability support services
industry, including codes of conduct, WHS legislation, practice
standards, etc.
 At least two (2) persons who will volunteer in the roleplaying
activities
 Video camera or a mobile phone with video and audio recording
capabilities
 At least five (5) people who have email accounts
 Printer to print policies and procedures in the Case Study
assessment
Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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Assessment Workbook 2 Version No. 3.1 Produced 2 September 2021
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