CHC52015 Diploma: Managing & Promoting Diversity - CHCDIV003 Task

This assignment solution addresses key aspects of diversity management within the community services sector, focusing on CHCDIV003. It defines terms like diversity, cultural awareness, social awareness, cultural safety, and cultural competence, illustrating their impact with practical examples. The solution identifies the seven key areas of diversity and their effects on individuals. Quantitative and qualitative data analysis is explored, with methods for collection and presentation. It also highlights the benefits of hiring diverse individuals and strategies for promoting a supportive and inclusive working environment. Finally, it addresses potential barriers to inclusivity and offers techniques for minimizing stress during organizational changes. Desklib provides access to this and other solved assignments to support student learning.

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CHC52015 Diploma of Community
Services
COMMUNITY SERVICES
PROFESSIONAL PRACTICE
Assessment SEVEN

ASSESSMENT TASKSEVEN
CHCDIV003:Written Questions
TASK SUMMARY:
This task requires you to complete a series of short answer questions.
This assessment will contribute towards your progress in demonstrating application and
competency in the unit(s):
 CHCDIV003 Manage and promote diversity
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
 Access to your Structured Study Plan and Self-Directed Learning Plan
 Access to assessment template (Learning Portal)
 Access to textbooks and other learning materials
 Access to a computer and the internet
INSTRUCTIONS:
• You will do this task in your owntime.
• Please refer to the Structured Study Plan for the scheduled activities associated with
thistask.
• You need to answer all the questionscorrectly.
• You must use your computer to type in the answers to thequestions.
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Short Answer Questions:
Question 1: Define the following terms. In your answer, you should provide an example of a
way each one impacts your role in the community services sector.
A. Diversity: In community service sector is responsible for managing all the diverse
individuals that are belonging to different taste, culture, preferences and ethics.
B. Cultural awareness: Culture awareness also impact on community service such as it
helps in coordinating and resolving conflict arising between people that belong to
different culture (Özbilgin and Slutskaya, 2017).
C. Social awareness: Likewise, the community services is informed about the increasing
spread of corona- virus among individuals has taken steps to ensure social distancing
among people.
D. Cultural safety: Community services has to ensure safety of culture of people living in
society through avoiding discrimination and injustice between the people.
E. Cultural competence: Community service through have complete knowledge about the
culture of people Australia people have provided services for effectively fulfilment of
their wants (Heras-Sevilla, Ortega-Sánchez and Rubia-Avi, 2021).
Question 2: Name the seven key areas of diversity. What impact does each key area have on an
individual?
Cultural diversity: People through culture diversity is able to know about each and other
culture, tradition and ethics.
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Racial diversity: It lead in discrimination among the people on the basis of racialism.
Religious diversity: Religious diversity is follow of different religion by different people leads
in reduction of domestic abuse, crime, substance abuse, and addiction.
Age diversity: It helps in better coordination between the individual that are belonging to
different age group that is younger, old and people belonging to different people (Potvin, and
et.al., 2018.).
Sex / Gender diversity: It lead in influencing their overall behavior, task that need to be
completed and many more.
Sexual orientation: It impact individual related to the way they are being attracted or
motivated to be part of firm.
Disability: The individual that is suffering from disability is not able to complete task in
effective manner as compared to other that lead in lack of confidence.
Question 3: Evaluating quantitative and qualitative data can be an extremely useful tool in the
workplace.
A. Describe the key differences between these two types of information
QUANTITATIVE QUALITATIVE DATA
 Measures of values or counts
 Numeric variables
 collected using interview and
observation
 Name, symbol, or a number code
 Descriptive method.
 Survey and questionnaire are best
method to have qualitative data.
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B. Explain two ways that you can collect this information
 Questionnaires and surveys.
 Interviews.
C. For each type, suggest two examples that relate to the diversity within a workplace.
Qualitative analysis: Through the observation, it has find out that there are many
people working in the organisation with diverse range of culture, ethics, value and belief
for growth and expansion of firm (Chachamu, 2017).
Quantitative analysis: In the workplace, there are 40 men working and 15 women and
people belonging to different culture that are ready to performed respective task for
benefits of the organisation.
D. Imagine you wanted to present this information to your manager at work. Describe a
way you could present your findings in a way that is suitable for analysis and further
research. (Hint: the best way to present qualitative data could differ from the way
quantitative data is best received)
For presenting the qualitative data- the best method is Thematical in which graph, pie chat
and other can be used to represent the information to the manager. While, for presenting the
qualitative data- the best method is use of table and chart that clearly represent the
numerical that has been gathered through study (Natha, 2020).
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Question 4: You conduct some research for your manager to see how diverse your
organisation’s workforce is. The data you collect shows that the workers include young
graduates, people over 50 years old, people from diverse cultural backgrounds and people with
disabilities.
A. Perform some additional research and suggest at least two potential benefits of hiring
people from each of the four categories above.
 The first benefits of hiring people from diverse background is that it will helps in
Increasing creativity and innovation through motivating people to find innovative
ideas to complete task (Paterson, Szaboova, Veitch, N. and White, 2021).
 Furthermore, helps in Better decision making through involving all the employees to
work together in team to take right decision.
B. Diversity provides an opportunity for individuals to learn and develop. List five benefits
of having a diverse workforce.
 Increased productivity
 Talents, skills, and experiences
 Improves employee performance.
 It grows your talent pool.
 Boost Brand's Reputation. .
C. Provide a specific example to explain how an organisation that embraces diversity can
benefit financially.
The Walmart is the organisation that embraces diversity as it have all type of employees that is
youth, people older than 50, both men and female as well as other. Diversity has motivated
them to work together as team for achievement of end goals that results in increasing financial
benefits of the organisation (Sharma, 2021).
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Question 5: By valuing and promoting the benefits of diversity in the workforce it is possible
to create a more supportive working environment.
A. List at least three positive impacts of role modelling in the workplace. Justify your
answers.
 An ability to inspire others
 Clear set of values
 An acceptance of others
B. Describe three ways that you can actively demonstrate respect for diversity in the day-
to-day duties of your work role. (Hint: You can use examples if you wish.)
 Promoting equality and diversity within the workplace.
 Encouraging employees to work in team.
 Hiring and promoting diverse individual in the firm.
C. Suggest three different ways that you could encourage the experience of working with
diverse people. (Hint: How could you promote the benefits of a diverse workplace to
colleagues who were not aware?)
 Acknowledge Differences
 Value All Diversity.
 Encourage Personal Evaluation (Kennard, 2018).
D. One of your work colleagues has told you that she finds the cultural mannerisms of her
supervisor very rude and offensive. Describe two ways you might assist in resolving
your colleague’s concerns.
 First take step to listen whatever that has been ordered by the superior related to the
way task need to be completed.
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 Complain about the same to top management that my supervisor is very rude and
offensive.
E. Describe three possible benefits of coaching your colleague in this instance. (Hint: What
might coaching help to achieve here?)
 It would be better working place for it.
 Gain more job and life satisfaction.
 It will Empowers and encourages it to take responsibility and contribute in growth and
expansion of firm.
Senior management has highlighted a few potential issues concerning possible
discrimination within the organisation you work. As a team leader, you have been asked to
take part in a project promoting diversity and inclusive practice throughout your team.
Question 6: You have been told that changes will be made to current procedures that will affect
the majority of staff members you work with.
A. Define the term ‘inclusive practice’ and list some of the key principles associated with
this concept.
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