CHC52015 SG3 Workplace Project 3: Program Monitoring Report

This workplace project assesses the student's ability to document and evaluate a community service program, focusing on monitoring and evaluation processes. The assignment requires the student to detail the program's objectives, performance indicators, and results. It involves outlining the roles and responsibilities of stakeholders, strategies for communication, and the establishment of training needs. The student is expected to provide a summary of the monitoring process, including a framework for tracking progress over a minimum of three months. The report should also address whether the program met its objectives, identify any capacity issues, and describe any modifications made in response to policy changes or stakeholder feedback. The student must provide examples of feedback from service users or stakeholders and detail how their concerns were addressed, along with any program modifications made in response. The project emphasizes the importance of data-driven decision-making and continuous improvement in service delivery within the context of community services, as per the guidelines set by National College Australia for the CHC52015 Diploma of Community Services.

CHC52015
Diploma of Community Services
Skills Group #3: Designing and Implementing Service
Programs
Workplace Project
CHC52015-SG3-Designing and Implementing Service Programs-WP3 v0.1 Copyright © 2018 National College Australia RTO
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HC52015-SG3-Designing and Implementing Service Programs-WP3- v0.1 Copyright © 2018 National College Australia™ RTO ID 9100

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WORKPLACE PROJECT WORKFLOW
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WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
Declaration of Authenticity
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
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INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
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WORKPLACE PROJECT
Unit(s) of Competency
CHCCCS007 Develop and implement service programs
Workplace Project #3 Document monitoring and evaluation processes
Assessment Instructions:
For this project, you are required to document a community service program that
you have implemented; specifically how you monitored and evaluated it.
This may be the same program as you developed for Project 3, or a different one.
You will need to provide evidence that you have:
1. Set out roles and responsibilities and communicated these to the relevant
stakeholders.
2. Facilitated provision of training for the relevant stakeholders.
3. Set up and conducted monitoring and evaluation processes. You may use the
framework shown below or your own organisation template if appropriate.
 Program objectives (from your Program Documentation template)
 Performance indicators
 Results
 Analysis of results and feedback
4. Responded to feedback from monitoring and evaluation processes.
To complete this task, you will need to:
 Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
 Check the details of the evidence that you need to provide at the completion
of the task
 Ask your supervisor to complete the Accessing Workplace Information
Consent form
 Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
 Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
 Monitoring and Evaluation report
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You will be assessed on the following tasks:
Activities required for the project:
1. Document monitoring and evaluation processes and submit your report for
your Assessor to mark. You should refer to your learning resources and the
additional guidelines provided to you in the Monitoring and Evaluation report
template below.
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Monitoring and Evaluation Template
Use this template to document the implementation of your program including
monitoring and evaluation processes.
1. List the roles and responsibilities of the stakeholders involved in your program
and describe the strategies you use for communicating with them.
Example: The Board: reports, presentations, meetings
The stakeholders involved in the program delivery of the alcohol and other drugs
intake control program were the alcohol and the other drugs counsellors, the clinical
psychologists, the community general practitioners, the community health nurses, the
community workers.
Their list of roles and responsibilities are –
1Alcohol and other drug counsellors – Control and check the alcohol intake by the
community members
2.Clinical psychologists – manage the levels of stress and anxiety leading to
psychosocial disorders.
3.Community general practitioners – Pharmacological management of the cases,
prescribing the medications.
4.Community health nurses – Help to administer the medications and assist the
counsellors in the counselling process.
Presentations and meetings are the strategies that would be used to communicate
with the stakeholders.
2. List the program and service delivery documentation that you were responsible
for.
The ‘alcohol and other drugs intake control program’, I am working as a health care
manager who would managing all the workforces involved in the care processes
delivered to the public in the community setting. My role is to look after the
synchronisation of the health care and social care processes being delivered to the
community members in a pertinent manner (Hall and Christian 2017).
3. Describe the steps you took to establish the training needs for your workers in
your program and the strategies (e.g. training programs) you took to address
any skills gaps.
There are certain steps I took to establish the training needs for your workers in your
program are staff development sessions, the skill development sessions, the cultural
competence training programs and I took individual feedback from the stakeholders in
order to deliver and create the right training programs that is pertinent to address the
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needs of the staffs.
The cultural competence training was undertaken to address the cultural awareness
gaps of the stakeholders and the cultural competency gaps that was affecting the
communication and rapport building of the stakeholders with the community clients.
The interpersonal skills that are required to be developed to address the collaboration
gaps between the multidisciplinary staffs, were also intervened with in the training
programs.
4. Service delivery can be monitored in a variety of ways. Important questions to
consider are:
 Are we doing what we said we were going to do?
 Is it having the effect we planned?
 Are we achieving the outcomes we are being funded to deliver?
 Is our spending on target?
 Are we keeping within agreed time lines?
 Are the users of the service happy with what we are doing?
Provide a summary of your monitoring process demonstrating how you
monitored the program over at least 3 months. You may use the framework
shown below or your own organisation template.
Program objectives (from your Program Documentation template):
The objectives of the program is to prevent the increasing rate of alcohol and other
drug adherence or addiction behaviours amongst the aboriginal community people.
The aim is to develop awareness and knowledge in the community members in order
to prevent and manage the alcohol consumption behaviours amongst the community
members.
The aim is to develop a counselling process to address the mental health problems
and needs of the clients.
The aim to develop a self-sustainable system in the community framework that
prevent alcohol and other drugs consumption.
Performance indicators (targets):
The performance indicators are better prognosis rate, bettered state of cognition,
diminished levels of stress and anxiety in the clients,
Results (i.e. did you meet the performance targets?):
Yes the objectives of the community health promotion program was finally met on an
average note a there was lot of barrier and challenges to go with the implementation
process.
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5. Explain whether your program met the agreed objectives and identify any
capacity issues that may have influenced the result. You should provide any
relevant data to support your answer.
The capacity issues that may have influenced the result were the workforce ratio that
is the number of counsellors were way more than the number of general practitioners
and the nurses and this created a gap in the collaboration and management of the
client in a proportionate basis.
6. Describe at least 1 modification or change that you had to make to your program
as a result of changes in policy or budgetary frameworks.
The recruitment of the community workers in the health promotion program was
decreased an had to be limited due to the changes in policy or budgetary frameworks.
7. Provide at least 2 examples of feedback by a service user or stakeholder
involved in your program. Describe how this feedback was obtained and explain
how you addressed their issue in accordance with organisation procedures.
The feedback regarding satisfaction of the clients were received through a survey and
various feedback pertaining to dissatisfaction were handled by applying cultural
competence in the care framework.
The audits returned feedback pertaining to collaboration issues between the staffs
which were managed by applying the interpersonal skills development programs.
8. Describe at least two (2) changes or modifications you made to your program in
response to servicer user or stakeholder feedback.
The two modification were making the team more culturally competent and by
recruiting more effective staffs with better interpersonal skills.
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Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Monitoring and Evaluation report Document
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WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
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