CHCADV002: Provide Advocacy and Representation Homework Solution

This document provides a comprehensive solution for the CHCADV002 assignment, focusing on advocacy and representation within a social justice framework. The assignment addresses various aspects, including defining services, identifying support networks, outlining client rights and responsibilities, and emphasizing the importance of communication and record-keeping. It explores the principles of social justice, such as equity, access, and participation, and emphasizes the importance of planning, setting objectives, and identifying resources for effective advocacy. The solution also covers communication methods, key communication skills, conflict resolution strategies, and the roles of organizing committees and management boards. Furthermore, it includes scenarios and questions designed to analyze outcomes and improve advocacy practices, providing a practical guide for students to understand and apply the concepts of advocacy and representation in professional settings.

CHCADV002 Provide
advocacy and
representation

Table of Contents
INTRODUCTION...........................................................................................................................1
ASSESSMENT TASK 1: QUESTIONING....................................................................................1
1....................................................................................................................................................1
2....................................................................................................................................................1
3....................................................................................................................................................1
4....................................................................................................................................................2
5....................................................................................................................................................2
6....................................................................................................................................................2
9. ..................................................................................................................................................3
10..................................................................................................................................................3
11. ................................................................................................................................................3
12..................................................................................................................................................4
13..................................................................................................................................................4
14..................................................................................................................................................4
15..................................................................................................................................................5
16..................................................................................................................................................5
17..................................................................................................................................................5
18..................................................................................................................................................6
19..................................................................................................................................................6
20..................................................................................................................................................6
21..................................................................................................................................................6
22..................................................................................................................................................7
23..................................................................................................................................................7
24..................................................................................................................................................7
25..................................................................................................................................................7
26..................................................................................................................................................8
ASSESSMENT TASK 3.................................................................................................................8
Scenerio 1.........................................................................................................................................8
a....................................................................................................................................................8

b....................................................................................................................................................9
c....................................................................................................................................................9
d....................................................................................................................................................9
e....................................................................................................................................................9
f....................................................................................................................................................9
g..................................................................................................................................................10
Scenario 2.......................................................................................................................................10
a..................................................................................................................................................10
b..................................................................................................................................................10
c..................................................................................................................................................10
d..................................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Advocacy as well as representation are similar terms that are part of social justice
processes (Lewis, 2019). Advocacy is the activity that is performed by an individual with the aim
of influencing decisions in various institutions. Similarly, representation is said to a statement
that is made for influencing action or opinion. The report is based on Assessment and includes
answers to questions.
ASSESSMENT TASK 1: QUESTIONING
1.
Services are defined as intangible item that cannot be see. Service are provides to people
as they wants in order to make feel them good and increase the performance. Representation
services are those services which uses to make understand the people and increase the insights to
maintain all activities by exploring their options (Dwivedi and Roig, 2019). This increases the
skills and knowledge of people by creating their interest and teaches how to conduct the program
in future. This also increases the confidence and talent of people to share and transform their
ideas effectively.
2.
In environment, there are many individuals who are supporting them for performing their
role as:
Employers: A person who establish, organise and controlling over all activities.
Friends/ family: These individual are shares their views and ideas with each others.
The individual's client: A person who has analysed the needs and conducted the
research.
Charities: An institution which is started for social purpose.
Union: The sum of people who have collected in a group for performing their roles
effectively.
3.
 In case of defining rights and responsibilities.
 When individuals are available.
 What issues of individual can help them with.
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 What records client will keep and who will see.
 How they can complain if they are unhappy with something
 When the representation service will end.
4.
While consultation with anyone on behalf on client there should be include:
 Always individuals keep informed and up to date which can help to increase the
confidence level to work good.
 To maintain a open communication or two way line communication for sharing ideas that
can help to keep away from any confusion and completing task on time.
 Making sure that clients are happy by making the things on right time that deliver the best
representation services and manage the all activities efficiently.
5.
To maintain report and record is important for everyone while representation as it helps
anyone to keep them up to date with what's going on. This can help to know anytime that what
they have presented in representation and bring the changes in next performance accordingly.
Moreover, it is important to provide the evidence and right suggestions regarding tehir report
which can help to increase the performance (Park and et. al., 2019).
6.
Transparency: This means any evidence and information which uses in advocacy
process and it is available to meet with interested parties.
Recognising the client's authority: This can help to make the final decision by
recognising authority and responsibility.
Establishment of feedback and compliant process: This provide an understanding of
addressing all questions as well as complaint effectively that increases profitability. In
representation it can help to face the feedback easily.
7.
Evaluation of information is important as it helps to make the decision in challenging and
important stages of advocacy process. This can make finding easy and simple which can be uses
to make the right decisions. The information should be evaluated on the basis of daily, weekly,
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monthly and fortnightly. In evaluation there is need to involve all activities and functions which
can help to manage the task and give right presentation.
8.
The interest of clients and concerns depends on their personal circumstances, so that
individual and group can listen carefully and increase their understandings. The interest may
include:
 Things that are right or wrong in presentation
 Understanding the rights that helps to perform roles effectively.
 Gain access to service that supports to manage the activities
 Ensuring their personal safety and security
 Looking towards legal remedies.
9.
Social justice is needed for any community which is based on roles where rights of
clients are equal and manageable. The principle are as explained:
Equity: According to this, organisation should provide equitable sources that focuses on
specific need of communities and individual then offer the services accordingly.
Access: This is the fundamental principle of social justice that uses to access the socio-
economic status, environment, education, and employment. All these are providing opportunities
to manage the task and increase performance.
Participation: According to this, societies have rights to participate in decision making
process by representing properly and formulating all policies (Sun and et. al., 2019).
Rights: The another principle states that society have human rights that can be uses to get
information regarding products and services them make decision.
10.
Planning is important which uses by all before working and attaining the goals. This
states what to do, how to do and when to do in order to manage activities and performance. In
other words, planning is the first stage to reach the goals and making right business decision by
considering the daily working role.
11.
 Set out the objectives
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 Set deadlines
 Identify the resources that are needed
 Identify potential allies and people who can support
 Summarise the strategy
 Outline the action steps.
All the presented steps of developing a framework for advocacy should be in order as
they are managing task and goals accordingly. There is no one activities which can perform
before such steps so goals can be attained by arranging order.
12.
 One to one meeting with client that can help to share information clearly and increase
client interest.
 Discussion with key allies that increases the consultation
 Sharing with family and friends that supports to get right ideas.
 To discuss with colleagues of the clients that reflect on people's mindset and bring
changes accordingly
 To discuss with people who are living in community.
13.
For responding the opportunities there is need to analyse the interest of clients that can
help to know what changes are required to complete the task. This also increase awareness that
changes will aware the relevant parties and develop them by sharing the ideas and information in
relation to particular topic. Moreover, to respond properly towards opportunities there is need to
be clear, persuasive, authoritative and succinct (Yang and et. al., 2019).
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While representation there is need to be proactive which make the people confident and
impacted positively on their performance. Different ways are as defined:
Trend analysis: This states causes and effect pattern between outcome and decision.
Monitoring system: This can help to focus on new development and process of
presentation.
Common sense and intuition: This supports to bring new ideas and thinking to address
complexities.
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15.
Schools, hospitals, public organisation, colleges that runs for social purpose and
increasing awareness is defined as community services. The organisation who are providing
different services are Americorps, VolunteerMatch, Corporation for national & community
service, Key Club, Campus compact, Oxfam, Save the child etc. that aims to provide the social
services and give them happiness.
16.
The five communication methods are as explained below:
 Memo: Memo is communication method that includes written messages which are used
in business offices.
 Group meetings: It is a formal gathering of people to share important information or
ideas.
 E-mail: It is a program that helps in exchanging messages which are stored in computer
system of company.
 Scheduled conference calls: It is telephonic call wherein one person talks to many
people at defined time (Trubek, 2017).
 Informal meetings: It is the meeting that is less heavily planned to share information
with group of people.
17.
Five key communication skill are listed below:
 Discretion skill
 Enthusiasm skill
 Diplomacy skill
 Attentiveness skill
 Judgement skill
All the mentioned communication skill are important as they makes communication
effective and helps in speaking in appropriate manner with wide number of population by
maintaining eye contact and tailoring language to audience (Segal-Reich, Doron and Mor, 2019).
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18.
While making decisions about advocacy process, following are some things that are
always remembered:
 Communication as well as consulting with other associated parties.
 Having understanding about what a person and support roles are performing.
 Allocating tasks to people with knowledge, experience addition to skills.
19.
Collaboration can be promoted through encouraging people to share or submit ideas,
exploring ideas for further depth, encouraging different kinds of people to work together and
delegating tasks combine.
It is important to promote collaboration because it helps in maximising work success,
leveraging ideas and contributions to frame smarter decisions, promoted problem solving, spurs
innovation and boost skill sharing.
20.
Collaboration can be facilitated by establishing communication means, being flexible,
holding regular meetings as well as networking.
It is significant to facilitate collaboration because it assist in reaching common goals and
provide opportunities to people to express their ideas. Facilitating collaboration enables people to
work together for reaching towards common purposes (Nelson, 2020).
21.
Three conflict resolution strategies are as explained:
 Clear advocacy strategy: The strategy includes breaking broad goals into realistic
milestones and articulating appropriate actions or behaviours to be adopted.
 Communication strategy: It is termed to the strategy which ensures that all associated
parties exchanges information about conflict and an open forum are created for
discussion solutions.
 Risk analysis strategy: in the strategy actions that can cause conflicts are assessed and if
some action have likely chances to cause conflict then it should be avoided or pre-
emptive steps must be taken to resolve or mitigate conflict.
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22.
Organising committees as well as management boards are responsible for keeping things
legal, controlling financial related activities, leading people, setting vision, managing staff
together with volunteers (Miller Gaither and Gaither, 2016). They are ultimately responsible to
establish ethical principles and practice modes to ensure that operations run effectively.
Organising committees together with management boards are important in the enterprise
because they ensures everything that is done by the business must support its aims, purpose,
objectives and vision. These are significant bodies of entity that establishes fundamental values,
strategic direction addition to ethical principles wherein company operates.
23.
While working with management board as well as organising committee, a person should
closely with them so to increase chances of resolving case of clients in successful manner,
organising effective meetings, collaboration on delegation, facilitating broad involvements and
foster mutual support.
24.
While analysing outcomes of work, following are the questions that will be asked by a
person to themselves:
 Which of personal objectives are achieved?
 Are the required resources available to achieve success?
 Do the client have justified reason for being satisfied?
 What additional resources have helped in attaining more success?
All these questions will assist in work role by providing guidance or direction at very
initial phases of representation process (Chan, DeDiego and Band, 2019). With the help of these
questions, a person is able to reach at successful heights.
25.
The identified things that are required to be addressed under the sections of written report
are as follows:
 Title page: In this, title or name of report is required to be addressed.
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 Summary: In this section, brief description of client's case, objectives achieved, ways in
which objectives are achieved, duration of attaining objectives and needs of clients are
addressed.
 Table of content: Herein, proper Index is prepared that includes heading of reports and
page number.
 Main section: In this section, things which are addressed includes context, requirements
of clients, objectives achieved for client, ways through which all the objectives of clients
are achieved, reasons to fail attainment of certain objectives and any required
improvements which can be made to the process for increasing chances of success
(Brubaker, 2019).
 References: In the section, references are addressed.
 Imprint: The section addresses the name of the person who have written the report, date
on which it was written and contact details.
26.
Once identification of adjustments that are to be made are identified then they are rated as
per urgency. In business context, the rations are said to horizons and the adjustments in ratings
refers to horizon adjustments. These are of three types, one is horizon one adjustment on which a
in ratings are to be made immediately and easily. The other one is horizon two adjustment which
include strategic or tactical adjustments and adjustments that requires to be made for coping with
predicted trends (Stephens, 2020). The last is horizon three adjustment which comprises game
changing ideas addition to suggestions for long term.
ASSESSMENT TASK 3
Scenerio 1
a.
As per the scenario, communication is necessary for bringing people and performance
together to achieve identified objectives. It is integral part of representation as well as advocacy
process. By using communication, managers of representation service exchanges important ideas
and information that improves performance level (Waldeck, 2019).
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b.
Three essential communication skills are:
 Attentiveness skill: the communication skill helps in listening others and responding
their needs.
 Empathy skill: The communication skill assist in showing interest among others as well
as becoming sensitive towards how others might feel.
 Flexibility skill: The communication skill aids in compromising with necessary things
for accomplishing organisational objectives.
c.
Methods for promoting collaboration are:
 Listening all people as well as ideas (Warshaw, 2019).
 Encouraging different people for working together.
 Cultivating openness along with transparency.
d.
Three methods to facilitate collaboration are as follows:
 Networking
 Establishing two way feedback processes.
 Holding regular meetings
e.
Three potential causes of conflicts as per the scenario are as follows:
 Disagreements over strategy among managers and employees causes conflicts.
 Lack of planning is also cause of conflict in representation service.
 Disagreements of clients over strategic directions of entity is also cause of conflict.
f.
The conflict resolution strategies are as follows:
 Avoiding strategy: By using the strategy, team manager of representation service tries to
ignores the conflict with the hope that it will resolve itself or dissipate.
 Competing strategy: Adoption of the strategy will help team manager of representation
service to satisfy own desires at expenditure of other involved parties.
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 Collaborating strategy: Use of collaborating strategy will assist team manager of
representation service to find effective solution which meets concerns of all the involved
parties including staff members and management (Hoefer, 2019).
g.
Three things that team manager should do while workings closely with organising
committee and management boards are as follows:
 Fostering mutual support.
 Facilitating broader involvement.
 Collaborating on delegations.
Scenario 2
a.
The questions that an individual asks themselves for evaluating success are as follows:
 Which objectives have been attained?
 Which objectives have been failed to attain?
 What additional resources would have assisted to gain more successful results?
 Do the client have reasons for becoming satisfied?
b.
The things that are done well are as follows:
 Understanding requirements of the client.
 Using resources effectively(Schweizer, 2020).
 Preparing reports in proper and understandable manner.
c.
According to the person who resolved case of organisation client, the learning curve
could be understanding about needs of client, preparing report and presenting information
effectively(Morini, 2018)..
d.
In context of improving, the ways in which required adjustments will be prioritise are
deadlines of company to make adjustments, scheduling important tasks, game changing ideas
and predicted trends.
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CONCLUSION
From the assessment it is concluded that foundation skills are key for advocacy and
reinterpretation. Representation services help people by providing access to information,
exploring options and so on. Communication skills and methods plays crucial role in providing
advocacy and representation to people at workplace.
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REFERENCES
Books and Journals:
Brubaker, S. J., 2019. Campus-based sexual assault victim advocacy and Title IX: Revisiting
tensions between grassroots activism and the criminal justice system. Feminist
criminology. 14(3). pp.307-329.
Chan, C. D., DeDiego, A. C. and Band, M. P., 2019. Moving counselor educators to influential
roles as advocates: An ecological systems approach to student-focused
advocacy. Journal of Counselor Leadership and Advocacy. 6(1). pp.30-41.
Dwivedi, K. and Roig, G., 2019. Representation similarity analysis for efficient task taxonomy &
transfer learning. In Proceedings of the IEEE Conference on Computer Vision and
Pattern Recognition (pp. 12387-12396).
Hoefer, R., 2019. Advocacy practice for social justice. Oxford University Press.
Lewis, D. C., 2019. Organization and advocacy for LGBTQ rights.
Miller Gaither, B. and Gaither, T. K., 2016. Marketplace advocacy by the US fossil fuel
industries: issues of representation and environmental discourse. Mass Communication
and Society.19(5). pp.585-603.
Morini, M., 2018. ‘Animals first!’The rise of animal advocacy parties in the EU: a new party
family. Contemporary politics. 24(4). pp.418-435.
Nelson, R. H., 2020. Autism Advocacy Before and After DSM-5. The American Journal of
Bioethics. 20(4). pp.48-50.
Park, J. J., and et. al., 2019. Deepsdf: Learning continuous signed distance functions for shape
representation. In Proceedings of the IEEE Conference on Computer Vision and Pattern
Recognition (pp. 165-174).
Schweizer, C., 2020. Civic advocacy for public service media? The case of Switzerland and its
current rise in media policy activism. Interactions: Studies in Communication &
Culture. 11(2). pp.159-176.
Segal-Reich, M., Doron, I. and Mor, S., 2019. Ethical Issues in Advocacy by Nonprofit
Organizations: The Case of Legal Consultation and Representation of Older Clients in
Israel. J. Int'l Aging L. & Pol'y. 10. p.1.
Stephens, K. R., 2020. Gifted education policy and advocacy: Perspectives for school
psychologists. Psychology in the Schools.
Sun, Y., and et. al., 2019. Ernie: Enhanced representation through knowledge integration. arXiv
preprint arXiv:1904.09223.
Trubek, L. G., 2017. Social Justice Advocacy and Innovation: The Wisconsin Center for Public
Representation 1974-Present. Geo. J. on Poverty L. & Pol'y. 25. p.221.
Waldeck, J. H., 2019. Prosocial advocacy communication and mentoring in higher
education. Communication Education. 68(1). pp.113-121.
Warshaw, C., 2019. Local elections and representation in the United States. Annual Review of
Political Science.
Yang, Z., and et. al., 2019. Reppoints: Point set representation for object detection.
In Proceedings of the IEEE International Conference on Computer Vision (pp. 9657-
9666).
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