CHCCCS011: Assessment Task 2 - Written Test: Personal Support

This document provides a comprehensive solution to a written test (Assessment Task 2) for the CHCCCS011 unit, focusing on meeting personal support needs. The test covers various aspects of client care, including determining personal support requirements based on an individual's health concerns, maximizing client participation through strategies that consider their preferences, and the practical application of providing personal support, encompassing bed bathing, oral hygiene, and other essential activities. The solution addresses workplace reporting and documentation procedures, the different contexts for providing support, and the roles and responsibilities of support providers. It also explores concepts like enablement and re-ablement, fundamental aspects of human body systems, and the personal safety and security risks associated with providing support. The document further delves into the safe use of equipment, physical support routines, emotional responses of clients, cultural awareness, and methods to boost self-esteem. Additionally, it outlines the steps for interacting with clients, prompting them to participate in their care, preparing for tasks, and handling technical tasks. The solution also discusses reasons for service limitations, reporting variations, care plan reviews, and communication protocols, providing a thorough guide for students studying in the healthcare field. The document is contributed by a student to be published on the website Desklib, a platform which provides all the necessary AI based study tools for students.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
092
Page 1/24
Implemented: 30 June
2016
Last Updated: 30 June 2016
Unit Code/ Title

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
092
Page 2/24
Implemented: 30 June
2016
Last Updated: 30 June 2016

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
092
Page 3/24
Implemented: 30 June
2016
Last Updated: 30 June 2016
ASSESSMENT TASK 2 – WRITTEN TEST
MARKING GUIDE
Assessor Instruction:
In order to achieve a satisfactory result, all questions that are mapped in the associated mapping
document MUST be answered correctly.
Please complete below
Student Name:
Student ID No: Date:
STUDENT INSTRUCTIONS
Please refer to the instructions below regarding completing this assessment
This is an open book written test. In the time allocated, you are to answer all of the following questions. Make sure you:
 Print Clearly
 Answer all questions
 Use a pen. Assessments written in pencil will not be accepted.
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-
word the question for you
 Do not talk to your classmates. If you are caught talking, you will be asked to leave and your assessment will not be marked.
 Do not cheat or plagiarise the work of others. Anyone caught cheating will automatically be marked Not Yet Competent for this unit.
There are NO EXCEPTIONS to this rule.
QUESTIONS
1. Using the personal care support plan you have been provided with, discuss how you
would go about determining the personal support requirements of the client, describe the
strategies you would employ to maximize client participation, explain how you would
provide personal support and address the workplace reporting and documentation you
would involve in the process.
(150 Words
In the personal care support plan, one can determine the personal
support requirements by identifying the health concerns or needs of the client. It requires
considering the needs of the person i.e. physical, and other problems related with the provision of
support. Furthermore, to enhance the level of participation, the
worker should first analyze the person’s own preferences for gaining personal support.
Providing them suitable or required information as an assistance, to meet their own
needs. Now, to provide personal support it is important to maintain proper
documents, preparing each task, adjusting tools, equipment if any, and checking them
with the supervisor. At last, it is important to fulfill the organization’s reporting

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
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2016
Last Updated: 30 June 2016
requirements, and maintaining the documentation according to the policy and protocols.
It finally leads to the storing of the information according to the requirements (Pope & Vasquez, 2016).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
092
Page 5/24
Implemented: 30 June
2016
Last Updated: 30 June 2016

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237
092
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Implemented: 30 June
2016
Last Updated: 30 June 2016
2. In your discussion, include the personal support needs of the client in regards to at least
two of the following:
a. Bed bathing
b. Dressing, undressing and grooming
c. Eating and drinking using appropriate feeding techniques
d. Oral hygiene
e. Shaving
f. Showering
g. Toileting and the use of continence aids
h. Using aids and equipment including devices used by the person
i. Transferring the client between bed and chair
j. Transferring the client in and out of car
k. Falls recovering
(75 Words)
Clients personal support needs may be analyzed in in respect to the two of the following
mentioned aspects:
a. Bed bathing
Raising and lowering of the bed helps or assist the client when they move on and off the
bed. This is an essential need to reduce the level of stress on their back.
d. Oral hygiene
The aspect of oral hygiene requires to help the client put toothpaste on the brush, and it may
also help them to perform the entire thing in a right manner.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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3. What are the different contexts for provision of personal support and impacts on the way
services are provided?(40 words)
The different aspects of the provision of personal support include following things. These
include situations of emergency or unplanned procedures wherein assessment may result into unsafe,
impractical aspects threatening the dignity of person.
Some risks such as impaired judgement, and problem-solving abilities are considered vital leading to
an impact on the services, such as the water and sanitation infrastructure, determining
health and hygiene (Van Quaquebeke & Felps, 2018).
4. Discuss the role and responsibilities of the personal support providers and workers.
100 Words
The personal support providers has number of duties, and responsibilities in general context,
which revolves around the basic idea of ensuring personal care to the clients. These clients
include people residing in the care environment, or within community,
students, and many others. Designing the personal care plan for the client, will help them
understand the tasks about to be performed (Burns, 2018). Moreover, the personal support workers
need to monitor and ensure changing the plan with the client, and their primary carer, to analyse
the needs of clients are met properly. To encourage the client towards maintaining their own safety,
and health is an essential role of the support worker (Aspinal et al., 2016).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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5. Discuss the concepts of enablement and re-ablement.
75 Words
Enablement:
The term enablement means allowing people receiving home care support
do not get disabled by the care they receive. It means they should be provided support
which motivate them to remain stable, independent and at their location or place of choice.
Re-ablement:
The concept of re-ablement involves the aspect for the limited number of interventions
targeted for an individual’s specific goal, for purpose of regaining confidence or
adapting to functional loss (Russo et al., 2018).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
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2016
Last Updated: 30 June 2016

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
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6. What are the basics of Human body system? 75 words
The basics of human body system consist of circulatory system
digestive system, excretory system, endocrine system reproductive system, and
the skeletal. There are three sub-systems of circulatory system, i.e.
the immune system, the lymphatic system, urinary system and others (Tortora & Derrickson,
2017).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
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7. What are the personal safety and security risks associated with provision of personal
support and strategies to minimise those risks?
100 Words
A number of the safety and security risks of an individual has been associated with the provision of
personal support strategies for reducing those risks.
The risks here includes the appropriate use of the devices, and equipment’s such as
in the shaving, which might lead to personal safety issues. Wheelchair and other
transport devices, may also act as major threat or risks to the worker, and for the client as well.
Personal audio visual aids, people hearing through glasses or aids, may undertake the
use of these devices as an aspect of personal care. Therefore, it is essential to
maintain the regular cleaning, and maintenance needs should be ensured to make fit
for the purpose (Doenges, Moorhouse & Murr, 2016).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
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8. Discuss the features, functions and safe use of equipment and aids used in provision of
personal support and devices used by the person including the importance of adjusting
equipment and aids to the needs of the individual.
100words
The functions and the use of the equipment, and aid or support mentioned in the act of
personal support, and the act of devices used for the person, including the number of things.
Functions of the equipment in context to personal support, and devices
such as wheelchairs, and other transport devices, include their associated risks
and dangers. Adjusting equipment and tools will require first analyzing their use, and
in the correct manner. It is important to adjust them properly to help the client ensure
their safety and wellbeing (Vandewalle et al., 2016).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
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9. Discuss the techniques for completing at least two physical support routines.
100 words
Assisting with the eating, drinking, and feeding techniques, oral hygiene,
infection control procedures, and organizational reporting technologies.
Daily routine activities include bed bathing, dressing, grooming, showering,
hygiene, and shaving, toileting, and use of the contingence aids. For an example, the
technique of hand-washing is used in the operating theatre, is somewhat different
and rigorous, used than in a general clinic or ward
The simple act of hand-washing is considered to be an effective procedure at workplace,
that further helps in limiting illness, and prevent cross contamination.
It is an effective technique for reducing the health risks to oneself, clients, and colleagues,
and other visitors in the facility.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
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10. What are some of the aspects you will be involved in as a care worker when dealing
with client care?
50 Words
Some of the aspects that the person as a care worker will be involved in, at the time of
dealing with client care includes: Assisting or helping with personal hygiene,
helping in oral hygiene and healthcare, supporting in bed bathing, shaving,
showering, elimination, dressing, and ensuring other nutritional needs.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
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Responsibility: Director of Studies
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11. What emotional responses may be included when clients start to need assistance
maintaining their own level of personal care? 40 words
Clients when start the aspect of taking assistance in order to meet and sustain their own
personal care needs, involve a number of emotional reactions or responses. It consist of embarrassment,
fear, disempowerment, discomfort, humiliation, relief, and gratitude, and so on.
12. When dealing with clients from different cultural backgrounds what can you do to make
yourself more aware of their needs?
25 words
To deal with the clients from different cultural communities it is essential to understand them
being a professional. Researching into the cultural background of different clients will enable
oneself get aware of differences and work properly.
13. What are some of the risks you may need to consider when caring for clients?
50 words
A number of risks has been considered vitally in the process of caring for the clients include:

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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The evidence of self-ignorance, behaviors of concern and the abilities of problem-solving,
improper security, poor lighting, and lack of proper hygiene and home environmental hazards.
Other risks consist of improper cognitive functioning, poor lighting and many others.
14. How can you boost client’s self-esteem and sense of worth? 20 words
The self-esteem of the client and sense of worth can be enhanced by the aspect of
effective grooming, and better personal care.
15. What must you do when interacting with a client for the first time or after any changes
that may have occurred?
20 Words
At the first interaction with the client or after any change, we will need to inform the client
about the tasks to be performed, and the outcomes.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
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Responsibility: Director of Studies
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16. How can you prompt clients to finish cleaning their own teeth or bathing themselves?
20 words
A person can easily prompt their client to finish with their cleaning of their own teeth, or
bathing themselves, through engaging them into talks (Van Quaquebeke & Felps, 2018).
17. How can you safely prepare for each task when providing personal support? 20 words
The individual can safely prepare for each of the tasks, while providing the personal support,
by monitoring the plan of personal care, organizational policies, protocols and various other procedures.
18. What other technical tasks may you be required to assist with?
40 words
1. What other technical tasks may you be required to assist with?
Some other technical tasks which we may require to assist with include number of things,
such as: use of the prostheses , application of anti-thrombotic-stockings, and to
ensure the general eye-care of an individual. These are some of the other technical tasks
to be completed for ensuring the personal support to the client (Lawn et al., 2017).

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
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19. What can be the reason for being unable to provide the service required for your client?
25 words
The reasons for the aspect of inability to provide services required for client may consist
number of things such as:
Personality clash has been a major issue between client and support worker, changes in the client’s health
status,
unfamiliar tasks, client refusal and others (Lobelo et al., 2018).
20. What are two ways of reporting variations and concerns about your client’s health to
your supervisor? 25 words
To contact with supervisor, for reporting concerns about the health of client, is important
for overcoming any complexity in the process of treatment. It can be done through verbal
methods i.e. telephone, and non-verbal reports, i.e. observation fluid charts and so on.
21. Why is the care plan regularly reviewed?
25 words
The care plan designed for the client is essentially reviewed with the client itself, and
their primary carer for ensuring that their needs are met properly as per their health condition.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
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22. Who are you allowed to discuss your client with? 25 words
The discussion regarding any of the health issues, treatment, or care of the client is to be done with their
primary care or occupational therapist/physiotherapist (Mitchell, Mitchell & Stetten, 2017).
23. Why does reporting need to be completed in the correct way and the right people
informed of any changes?
50 words
The function of reporting must be done in a correct manner, along with the
associated right people must be assured about any changes, as it may affect them
in several ways. Any changes in the care plan of the clients will impact their treatment,
and routine is essential, and thereby they need to become aware of it.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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24. What does The Privacy Act 1988 and subsequent amendments (2012) highlight?
25 words
The act, i.e. Privacy Act 1988 and the subsequent amendments highlight significance of obtaining and
recording their information about the people living in Australia in a manner that complies with the law.
25. How are hard copy files containing information about clients destroyed?25 words
The hard copy files, that usually contains essential or vital information regarding different
clients is destroyed through shredding or incineration, that refers to the act of
destroying something by burning.

STUDENT ASSESSMENT
CHCCCS011 Meet personal support needs
Student Assessment CHCCCS011
Version: 3.0
Responsibility: Director of Studies
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Implemented: 30 June
2016
References
Aspinal, F., Glasby, J., Rostgaard, T., Tuntland, H., & Westendorp, R. G. (2016). New horizons:
Reablement-supporting older people towards independence. Age and ageing, 45(5), 574-578.
Burns, G. W. (2018). Nature guided therapy: Brief integrative strategies for health and well- being. United
States: Taylor & Francis.
Doenges, M. E., Moorhouse, M. F. & Murr, A. C. (2016). Nursing diagnosis manual: Planning,
individualizing, and documenting client care. United States: FA Davis.
Lawn, S., Westwood, T., Jordans, S. & O’Connor, J. (2017). Support workers as agents for health behavior
change: An Australian study of the perceptions of clients with complex needs, support workers, and care
coordinators. Gerontology & geriatrics education, 38(4), 496-516.
Lobelo, F., Rohm Young, D., Sallis, R., Garber, M. D., Billinger, S. A., Duperly, J. & McConnell, M. V.
(2018). Routine assessment and promotion of physical activity in healthcare settings: a scientific statement
from the American Heart Association. Circulation, 137(18), 495-522.
Mitchell, N. L., Mitchell, C. V. & Stetten, N. E. (2017). The Role of the Occupational Therapist in Life
Care Planning. Life Care Planning and Case Management Handbook.
Pope, K. S. & Vasquez, M. J. (2016). Ethics in psychotherapy and counseling: A practical guide. United
States: John Wiley & Sons.
Russo, M., Buonocore, F., Carmeli, A., & Guo, L. (2018). When family supportive supervisors meet
employees’ need for caring: Implications for work–family enrichment and thriving. Journal of
Management, 44(4), 1678-1702.
Tortora, G. J. & Derrickson, B. H. (2017). Introduction to the human body. United States: John Wiley &
Sons.
Van Quaquebeke, N., & Felps, W. (2018). Respectful inquiry: A motivational account of leading through
asking questions and listening. Academy of Management Review, 43(1), 5-27.
Vandewalle, J., Debyser, B., Beeckman, D., Vandecasteele, T., Van Hecke, A. & Verhaeghe, S. (2016).
Peer workers’ perceptions and experiences of barriers to implementation of peer worker roles in mental
health services: A literature review. International Journal of Nursing Studies, 60, 234-250.