CHCCCS015 Assessment: Provide Individualised Support, Adelaide

This document presents a completed final assessment for the CHCCCS015 unit, focusing on providing individualised support in a healthcare context. The assessment covers a range of topics, including determining support needs, providing support services, monitoring support activities, and completing reports and documentation. The assessment is divided into two parts: Part A consists of questions designed to test the candidate's knowledge of the unit requirements, and Part B involves case study questions. The assessment also includes a practical placement component. The document provides detailed instructions, assessment conditions, and a record of outcomes for assessors to evaluate the candidate's performance. The assessment emphasizes the importance of understanding work role boundaries, factors affecting individuals requiring support, mandatory reporting, and supporting individuals' rights and preferences, as well as duty of care, communication, and maintaining a safe and healthy environment. The assessment aligns with the standards set by Total Training Solutions Adelaide, RTO 41373.

CHCCCS 015
Provide Individualised
Support
Release 1
Total Training Solutions Adelaide
Assessments
RTO NO 41373
Aspire Version 1.1
Total Training Solutions Adelaide

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CHCCCS015 Provide individualised support, Release 1 – Assessments
© 2015 Aspire Training & Consulting
Level 1, 464 St Kilda Road
MELBOURNE VIC 3004 AUSTRALIA
Phone: [phone]
First published October 2015
ISBN 978 1 76031 425 5
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CHCCCS015
Provide individualised support – Assessments
Final assessment
How to work through this final assessment
This final assessment is designed to assess your performance of competency for the unit
CHCCCS015 Provide individualised support, Release 1. Your assessor or workplace supervisor
will help you fully understand assessment requirements for this unit.
The features of this final assessment are detailed in the following table.
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Assessment information and scope
Who is the final
assessment designed
for?
The final assessment is designed for candidates to demonstrate their
competency having completed formal learning experiences in this unit.
Assessment may occur in real and/or simulated work environments.
Candidates may be undertaking the unit in a range of learning situations,
including private study, via a traineeship arrangement or via other
workplace-supported means.
What are the aims of
the final assessment
tasks?
This unit describes the skills and knowledge required to organise, provide
and monitor support services within the limits established by an
individualised plan.
The individualised plan refers to the support or service provision plan
developed for the individual accessing the service and may have many
different names in different organisations.
This unit applies to workers who provide support under direct or indirect
supervision in any community service or health context.
The key outcomes are:
• Determine support needs
• Provide support services
• Monitor support activities
• Complete reporting and documentation
Prerequisites and
co-requisites
None
Legislative and
licensing requirements
The skills in this unit must be applied in accordance with Commonwealth
and State/Territory legislation, Australian/New Zealand standards and
industry codes of practice.
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Topic Key outcomes
I am able to perform
skills and demonstrate
knowledge satisfactorily
in the following tasks.
q Topic 1 Determine support
needs
q 1A Clarify own role in implementing
individualised plan
q 1B Confirm individualised plan
details
q 1C Ensure the person is aware of
their rights and complaints
procedures
q 1D Support the individualised plan
q 1E Prepare for support activities
q Topic 2 Provide support
services
q 2A Conduct exchanges with the
person in a manner that develops
and maintains trust
q 2B Provide support according to
the individualised plan
q 2C Assemble equipment as and
when required
q 2D Include the family and/or carer
q 2E Provide support according to
duty of care and dignity of risk
q 2F Provide assistance to maintain
a safe and healthy environment
q 2G Provide assistance to maintain
a clean and comfortable
environment
q 2H Respect individual differences
q 2I Seek assistance when it is not
possible to provide appropriate
support
q Topic 3 Monitor support
activities
q 3A Monitor own work
q 3B Involve the person in
discussions
q 3C Identify aspects of the
individualised plan that might need
review
q 3D Support the person’s self-
determination
q Topic 4 Complete reports
and documentation
q 4A Maintain confidentiality and
privacy
q 4B Comply with reporting
requirements
q 4C Identify and respond to
situations of potential or actual risk
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q 4D Identify and report signs of
additional or unmet needs
q 4E Complete and maintain
documentation
q 4F Store information
If you have covered and feel confident in all of these areas, you are ready to proceed to the final
assessment.
Before you commence the assessment process, discuss with your assessor or workplace
supervisor any areas you do not feel confident in or have not covered.
Final assessment overview
To demonstrate your competency using this final assessment you must successfully complete
both theory and practical assessment tasks.
Complete the following
task using this learner
guide
• Part A – Questions
You will demonstrate a sound knowledge of the unit requirements in your
responses.
• Part B – Case study questions
You will demonstrate a sound knowledge of the unit requirements in your
responses.
Refer to the Aspire
Practical placement
logbook for this unit
• Practical placement
Your performance will be assessed in the workplace.
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Assessment plan
Complete the following form with your assessor.
Training organisation
name Total Training Solutions Adelaide
Candidate name
Phone number
Email
Assessor name
Unit/s of competency CHCCCS015 Provide individualised support, Release 1
Assessment parts
selected
q Part A – Questions
q Part B – Case study questions
q Practical placement
Ready for assessment
declaration
I confirm that the purpose and procedures of this assessment have been
clearly explained to me. I have been consulted about any special needs I
might have in relation to the assessment process. The criteria to be used
for this assessment have been discussed with me, as have the
consequences and possible outcomes of the assessment.
I have accessed and understand general assessment information as
provided by my training organisation.
I have been given fair notice of the date, time, venue and other
arrangements for this assessment. I have completed a self-assessment of
my performance of the skills and knowledge for this unit and confirm that I
am ready for assessment.
My training organisation has provided information regarding time lines for
assessment while on practical placement.
Candidate signature
Date
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Final assessment tasks
Part A – Questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your
responses.
Instructions to the
candidate
All questions must be answered satisfactorily for Part A to be completed
satisfactorily.
There is no restriction on the length of the question responses, or time
restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other
personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this
questioning assessment to be completed.
Assessment conditions Skills must have been demonstrated in the workplace or in a simulated
environment that reflects workplace conditions. The following conditions
must be met for this unit:
• Use of suitable facilities, equipment and resources, including:
- individualised plans and equipment outlined in the plan
- infection control policies and procedures
• Modelling of standard industry operating conditions and contingencies,
including involvement of real people when using relevant equipment
Assessors must satisfy the Standards for Registered Training
Organisations (RTOs) 2015/AQTF mandatory competency requirements for
assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview
may be used as an alternative approach if negotiated with your assessor.
Candidate to complete
Candidate name
Date of assessment
Assessment
declaration
I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been written for me by
another person. I understand that plagiarism is a serious offence that may
lead to disciplinary action by my training organisation.
Candidate signature
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Question 1 Why is it important to know the boundaries of your work role and responsibilities?
Answer Work role responsibilities are the limits, that protects the space between the
professional’s power.
Marking q Satisfactory q Unsatisfactory
Question 2 Give two examples of factors that may affect people requiring support.
Answer Social factors and health and health risk factors
Marking q Satisfactory q Unsatisfactory
Question 3 What is mandatory reporting?
Answer Mandatory reporting is a term which is used to describe the legislative requirement
for people with disability.
Marking q Satisfactory q Unsatisfactory
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Question 4 What steps can you take to support a person who believes they have been
discriminated against?
Answer Filing a complaint to the Australian human rights commision.
NACAP (national aged care advocacy program)
Marking q Satisfactory q Unsatisfactory
Question 5 When providing support to someone, in what circumstances can information about
their plan be communicated to carers and family?
Answer If the consumer is capable of understanding and consenting to information sharing ,
their consent to appropriate and relevant information sharing should be sought
taking into account the relevant legislation.
Marking q Satisfactory q Unsatisfactory
Question 6 How can you ensure you meet your duty of care while supporting people who wish
to take risks?
Answer By properly balancing duty of care and dignity of risk.
Marking q Satisfactory q Unsatisfactory
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Question 7 What role can individual workers take when supporting a person to maintain a safe
and healthy environment? Give two examples.
Answer Regular rest breaks
Limits on overtime
workload
Marking q Satisfactory q Unsatisfactory
Question 8 What are two ways you can communicate with other workers?
Answer Personal communication through meetings and non-personal communication
through e mails
Marking q Satisfactory q Unsatisfactory
Question 9 What are two strategies you can use to monitor your own work to ensure the
required standard of support is maintained?
Answer Keep a file about your work
Be reflective about your task
Marking q Satisfactory q Unsatisfactory
Question 10 Name two ways you can involve the person in discussions about how support
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services are meeting their needs.
Answer A meeting should be held and the individual plan goals must be reviewed
To make the patient focus according to his or her needs
Marking q Satisfactory q Unsatisfactory
Question 11 What are two methods you can use to communicate the need for a plan review, with
your supervisor?
Answer The supervisor should work with partnership with me and the client
Marking q Satisfactory q Unsatisfactory
Question 12 How are legal and ethical requirements applied to privacy, confidentiality and
disclosure? Give an example of each.
Answer CIS application should be filled out
Marking q Satisfactory q Unsatisfactory
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Question 13 Why is it important to follow the organisation’s documentation and reporting
processes?
Answer If not followed according to the policies the report would be rejected and it will not
show in the record
To avoid litigation
Marking q Satisfactory q Unsatisfactory
Question 14: In what ways can you respond to identified risks? Give two examples.
Answer: The identified risks could be responded by monitoring and assessment properly.
Marking: q Satisfactory q Unsatisfactory
Question 15: What are two signs of an unmet need?
Answer: Unusual odour
Lump in the skin
Marking: q Satisfactory q Unsatisfactory
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Part B – Case study questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your
responses.
Instructions to the
candidate
All questions must be answered satisfactorily for Part B to be completed
satisfactorily.
There is no restriction on the length of the question responses, or time
restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other
personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this part of
the assessment to be completed.
Assessment conditions Skills must have been demonstrated in the workplace or in a simulated
environment that reflects workplace conditions. The following conditions
must be met for this unit:
• Use of suitable facilities, equipment and resources, including:
- individualised plans and equipment outlined in the plan
- infection control policies and procedures
• Modelling of standard industry operating conditions and contingencies,
including involvement of real people when using relevant equipment
Assessors must satisfy the Standards for Registered Training
Organisations (RTOs) 2015/AQTF mandatory competency requirements for
assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview
may be used as an alternative approach if negotiated with your assessor.
Candidate to complete
Candidate name
Date of assessment
Assessment
declaration
I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been written for me by
another person. I understand that plagiarism is a serious offence that may
lead to disciplinary action by my training organisation.
Candidate signature
Date
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Read the case study, then answer the questions that follow.
Case study (questions 1–7)
Mrs Halah is 58 years old and lives alone in a small unit. She has smoked for 35 years and has been
diagnosed with advanced emphysema. She has tubes providing oxygen directly through her nostrils at
all times and has an oxygen tank on a trolley if she needs to move more than a couple of metres. Mrs
Halah cannot walk more than 10–12 steps without getting breathless, and has difficulty with tasks of
daily living, such as washing or dressing, without assistance. She is overweight and this is contributing
to her problems. However, she enjoys her sweet biscuits and understands the risk of putting on more
weight.
Mrs Halah has been told she cannot attend a planned activity group in her local area because the staff
running the group feel that, as she does not speak a lot of English, she will not be able to join in.
Support workers from the Commonwealth Home Support Programme assist Mrs Halah every morning
to get up, washed and dressed, and to get ready for bed each night. They also prepare some of her
meals. She has meals delivered five days a week and home help for cleaning, laundry and shopping.
She spends most days sitting in a chair watching television.
Even though it is not written on her individualised plan, the support workers also like to help Mrs Halah
out by walking her dog once a week.
The support workers keep a copy of her individualised support plan on the fridge, so that it can be
easily accessed. They write into the plan each day about what they have done, as part of their
reporting requirements.
A new support worker, Joy, who commences working with Mrs Halah is upset that she is allowed to
continue eating sweet biscuits for morning tea, given that she is overweight. Joy feels she has a duty of
care to her client, and acting in her best interests, refuses to allow her to have the biscuits, replacing
them with a cut up apple every morning instead.
Mrs Halah tells Joy that life is not worth living anymore. She has been saving up some of the sleeping
pills her doctor has given her and plans to take them. She asks Joy not to tell anyone about this.
CS Question 1 Identify which of Mrs Halah’s human rights are not being respected, and explain
why this goes against the legal requirements of the organisation.
Answer the living longer living better law passed on 28 June 2013, gives a person right to
make informed decisions making and is independent no matter of their disability.
The organization’s confidentiality law is not maintained
Marking q Satisfactory q Unsatisfactory
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CS Question 2 What example of discrimination can you identify? Is this organisation following its
legal requirements in this example?
Answer Discrimination on the basis of disability of health is seen due to Mrs. Halal
overweight.
The organization is not following it’s legal requirements according to the legal
requirements any kind of discrimination should be reported and filed in NACAP Act.
Marking q Satisfactory q Unsatisfactory
CS Question 3 What are Joy’s responsibilities regarding keeping the information Mrs Halah has
told her about the sleeping tablets confidential, given that Mrs Halah has asked her
not to tell anyone?
Answer Joy is suppose to maintain the confidentiality under the Australian Home Care Code
of Conduct and maintain the person’s rights to privacy of not to tell anyone.
Marking q Satisfactory q Unsatisfactory
CS Question 4 What policy would the organisation be likely to have about storing the individualised
plan and writing daily file notes, and do you think this is being complied with?
Answer The organization would likely to have an updated individualised plan daily with daily
file notes.
Yes, the notes are filed properly and complied by the supporters daily.
Marking q Satisfactory q Unsatisfactory
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CS Question 5 What do you think about Joy’s approach to her duty of care in withholding the sweet
biscuits? What is the term used to describe Mrs Halah’s right to choice in this
situation?
Answer Joy is concerned about her client’s health and thinks it would be inappropriate to get
her sweet biscuits as she is overweight.
Marking q Satisfactory q Unsatisfactory
CS Question 6 Does mandatory reporting apply to any of the situations described in the case
study? Explain your response.
Answer Yes, mandatory reporting is essential and is required to file in the plan.
Taking her dog on the walk once a week is not critical and should be filed in the
individualised plan.
Marking q Satisfactory q Unsatisfactory
CS Question 7 What work role boundaries have been crossed by the support workers, and what
could be the consequences for working outside of their limitations?
Answer Yes the work role boundaries have been crossed by the supporters by taking the
dog out on a walk once a week which was not mentioned in the individualised plan.
As it is still helping the client there should not be any strict consequences regarding
the step taken
Marking q Satisfactory q Unsatisfactory
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Read the case study then answer the questions that follow.
Case study (questions 8–22)
Stanley is 57 years old and has motor neurone disease (MND). Stanley uses a wheelchair and has
limited mobility and speech. A case manager has prepared an individualised plan for him. You are
meeting with Stanley to introduce yourself and confirm the broad details of the individualised plan.
The meeting is taking place in his home. Stanley lives with his wife, Mavis. Prior to visiting Stanley you
take the time to read his file and the individualised plan that was prepared by Stanley’s case manager.
When you arrive, Mavis opens the door and guides you to where Stanley is waiting for you in the living
room. Mavis does most of the talking, and discusses Stanley’s MND in quite a lot of detail. Stanley
seems withdrawn and says very little.
You spend some time introducing yourself, sharing some of your professional background and listening
to Mavis speak, and trying to ask Stanley some questions about himself too. You try and establish
rapport with Stanley and Mavis. Stanley and Mavis’ home is quite busy and cluttered, and sometimes
when Stanley wants to reach an item or complete a task, he is unable to get very close to the bench or
table and has to lean out of his wheelchair. The support worker suggests that an aid could be useful to
help him reach across to objects.
You ask Stanley if he would like to review the draft individualised plan that was prepared with his case
manager. Stanley agrees and, together with Mavis, you and Stanley review the plan. You ensure that
you have brought two copies of the plan so that Stanley and Mavis each have a copy. The draft plan
includes the goals that Stanley developed with his case manager, but the support activities have not
been confirmed. Many of the activities focus on supporting Stanley to maintain as much independence
as possible and to remain living at home with Mavis.
You allow Mavis and Stanley plenty of time to review the draft plan. Before moving on to prioritising
support activities, you ask Stanley if there is anything else he would like included in his plan. Stanley
has a complaint about how some of the support workers don’t give him enough time to do things
himself and tend to ‘hurry him along’. He seems angry about this, and you note it down so that you can
let your supervisor know later. Stanley also says he wants to attend the local self-advocacy
organisation but has not caught public transport for over twenty years. Stanley has some cognitive
difficulties associated with his MND, but he is very methodical and loves using maps and illustrations to
help him with some of his tasks in everyday life.
After extensive discussion, it is agreed that the goals of Stanley’s individualised plan should be for:
• Stanley to continue to be supported to live at home, and be assisted to maintain his independence
• Stanley to attend the weekly self-advocacy group.
Together, you work on prioritising the support activities that will assist Stanley to meet these goals. As
Stanley has been receiving services from your organisation for some time, a number of services are
already in place and just require monitoring. Stanley is accessing daily personal care to help him to get
up in the morning and assist him to shower, groom and dress, and then again at night to help him get
to bed. Mavis helps Stanley with all his meals and other daily tasks.
Stanley’s new goal is to attend his local self-advocacy group. Together you talk about the location of
the group and Stanley’s transport needs. Stanley is keen to catch the train to the group, as he says he
never gets to do anything or go anywhere independently anymore. Stanley also says if he learns to
catch the train that maybe he will be able to go other places independently too.
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CS Question 8 What role and responsibilities is Stanley given to support the planning process, and
why is this important?
Answer Stanley is given the role to maintain,add and organize the self advocacy group plan
and activities which he wishes to do.
It is important for the recovery of the client. Stanley has been asking for this but he
cannot travel in public transport and is not independent. He wishes to be
independent.
Marking q Satisfactory q Unsatisfactory
CS Question 9 What roles and responsibilities has Mavis been given?
Answer Mavis has been given to take care of stanley’s meals and his other daily tasks.
Marking q Satisfactory q Unsatisfactory
CS Question 10 What is the responsibility of the supervisor in managing the complaint that Stanley
has?
Answer The supervisor needs to address to the complaint and look to the client’s
satisfaction and needs.
He needs to assess the supporters looking after him and communicate with them
about the problem.
Marking q Satisfactory q Unsatisfactory
CS Question 11 What roles could a general practitioner and an occupational therapist play in
supporting Stanley to meet his needs?
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Answer As Stanley has motor neuron disease(MND) and cannot move properly a general
physician could help with his mobility.
Stanley has also very low speech that is he is not able to speak up properly and
requires and occupational therapist to help him with his speech.
Marking q Satisfactory q Unsatisfactory
CS Question 12 Explain how the active service model would be used in Stanley’s support.
Answer The active service model would help Stanley work independently in his support.
It could also help him to cope up with his mobility and speech difficulties
Marking q Satisfactory q Unsatisfactory
CS Question 13 Give an example of how a person-centred approach has been used to support
Stanley so far in the case study.
Answer Person-centered support is using social as well as health services together to make
the client needs.
In Stanley’s case it has been used by using a general physician and an
occupational therapist along with the social workers to help him with his mobility and
speech.
Marking q Satisfactory q Unsatisfactory
CS Question 14 Given what you know about him, give an example of how a strengths-based
approach could be used to support Stanley in one of his future goals of catching
public transport.
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Answer Strength based approach generally uses a person’s self-determination and
strengths in making him or her improve.
Stanley wants to do his task on his own and is angry when the supporters hurry and
rush themselves to do it. He wants to be independent and do his work on his own all
this stanley’s strength could be used in his future goals.
Marking q Satisfactory q Unsatisfactory
CS Question 15 How does the support worker encourage Stanley to take an active role in his own
support needs? Give one example of this.
Answer The support worker asks Stanley and his wife to actively participate in making of the
individualized plan.
The social worker also suggests getting an aid for him so that he can move properly
and get his things as it is difficult for him to get things on his wheelchair.
Marking q Satisfactory q Unsatisfactory
CS Question 16 Why is so much work put into the planning phase of Stanley’s support, rather than
just allowing the workers to get on with meeting his needs of showering and other
everyday activities?
Answer The work is planned out on stanley’s support because he wants to be independent
rather than just getting help from the supporters.
Marking q Satisfactory q Unsatisfactory
CS Question 17 What monitoring and review processes might take place in future, in relation to
Stanley’s plan?
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Answer Monitoring and review processes might take place in Stanley’s case as he has
already complaint about the workers rushing things on him which he do not want.
He also wants help with the public transport during the weekly advocacy group
session and needs to be checked on his progress regarding it.
Marking q Satisfactory q Unsatisfactory
CS Question 18 If Stanley seems to show signs of depression in the future, is this a problem that the
support worker should be able to manage alone? Who else might be able to assist
Stanley with depression?
Answer If Stanley shows signs of depression the support worker could help with it by
communicating properly to him.
Stanley’s wife mavis would be able to help him with his depression in the future.
yMarking q Satisfactory q Unsatisfactory
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CS Question 19 Stanley will need to learn some new skills in order to catch public transport to his
self-advocacy group, such as buying a ticket. Outline how each of the following skill
development processes would be used to teach and maintain this skill:
• Task analysis
• Shaping
• Reinforcement
Answer Task analysis can be used to give him an idea and let him how things works
because it has been 20 years since he hasn’t taken a public transport.
Shaping can be used to teach the basic stages of the plan and shape stanley
accordingly.
Reinforcement is putting the task into action and see how it works. It can be used by
taking practice sessions of stanley
Marking q Satisfactory q Unsatisfactory
CS Question 20 If Stanley was to start using an aid to help him with reaching objects, what should
you check or be aware of before assembling this equipment? Give two examples.
Answer Before assembling the equipment the supporter should check that it has been
assembled according to the manufacturer’s instructions and is safe for client’s use.
The new equipment should be logged in the plan.
Marking q Satisfactory q Unsatisfactory
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CS Question 21 What are three things can you do to create a clean and comfortable environment for
Stanley, with the support of Mavis?
Answer Mavis is the wife of stanley and helps him with his meals and other daily tasks.
Mrs.mavis can help get the house a little less busy and also clutter it a little less for
making it clean and comfortable for stanley to reach out to things
Marking q Satisfactory q Unsatisfactory
CS Question 22 Identify three risks that could occur while following the individualised plan. For each
example, explain briefly how you might manage each of these risks.
Answer The risks that could occur could be with the aid, public transport and also
depression.
To manage the risk of the aid proper and continuous assessment of the equipment
should be done.
Public transport could be the biggest risk of all and can be managed by assisting
stanley to the advocacy group initially until he becomes independent.
Depression could be managed by Mavis and occupational therapist.
Marking q Satisfactory q Unsatisfactory
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CHCCCS015
Provide individualised support – Assessments
Record of outcome
Training organisation
name
Candidate name
Unit code and title CHCCCS015 Provide individualised support, Release 1
Assessor name
Assessor email
Assessor phone
number
Assessment tasks Satisfactorily
completed
Part A – Questions
Part B – Case study questions
Practical placement
Declaration In completing this assessment, I confirm that the candidate has
demonstrated all unit outcomes through consistent and repeated
application of skills and knowledge with competent performance
demonstrated in multiple instances over a period of time.
Evidence collected has been confirmed as:
q Valid q Sufficient q Current q Authentic
Final result
Result date
Assessor signature
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