Australasian Lawrence Aged Care College CHCCCS015 Student Questions

This document provides a comprehensive response to a student assignment focusing on the CHCCCS015 Provide Individualised Support unit. The assignment is structured around a series of questions and scenarios designed to assess the student's understanding of key concepts in aged care and community services. The answers cover a range of topics, including the roles and responsibilities of care providers, client rights, individualised support planning, legal and ethical requirements such as confidentiality and human rights, and various service delivery models relevant to the aging and community services sector. The document emphasizes the importance of promoting client independence, respecting client's families and carers, maintaining a safe environment, and adhering to organizational specifications. It also addresses the significance of effective communication, the use of person-centered and strengths-based approaches, and the importance of maintaining a clean and comfortable environment. The provided solutions offer a detailed overview of the principles and practices essential for delivering quality individualised support in a healthcare setting.

Student Questions and Case
studies/Scenarios

Table of Contents

CHCCCS015 Provide Individualised Support
SUMMATIVE
ASSESSMENT
ASSESSMENT 1: Student questions, PLEASE WRITE YOUR ANSWER IN THE SPACE BELOW
1
.
List three (3) tasks that you are required to do as part of your role.
Three tasks which is essential for me to conduct as a part of my role include, taking regular
feedback form family and carers, undertaking proper observations and formulate effective
progress reports and care plans and conduct documentation as per according to organizations
protocols and policy.
2
.
Give two (2) examples of practices that support skills maintenance and development.
In order to effectively support maintenance and development regular feedback from clients and
superiors are required to be take. In addition to this, it is essential to make sure that care plan.
3
.
It is important that you ensure your clients are aware of their rights. Give four (4) examples of what rights a
client may have.
It has been evaluated that it is essential to make sure that clients are fully aware with their rights.
It is one of the most important practice that are required to be ensure by care provider to consider.
This is being underlined that client is having right related to having medical setting. In addition
to this, they also have right to refuse treatment furthermore one of the most important right that a
client posses is related to right to respect, privacy, safety, participation and access feedback.
4
.
Outline a complaints procedure that may be in place within an organisation.
It is essential for an organization to have an effective complaint procedure in an organization. It
has been evaluated that an efficient form of complaints procedure must be entitled with the
following factors that are accessibility, simplicity, time scales, acknowledgment, Independence
and confidentiality.
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5. a) Give three (3) examples of the actions and activities that can support a client’s individualised plan.
b) Why is important to promote a client’s independence and their right to make their own decisions?
(a)It is important to support a client's individualized plan in an effective manner for there are
some certain form of actions as well as activities that are required be effectively consider. In this
it is important to have assure that there is non-judge
support, respect of individual difference, courtesy and proper observing and listening practices
being consider.
(b) According to the evaluation it has been underlined that it is important to effectively promote
client's independence as well as their right to formulate their own decisions as it will lead them
towards feeling sense of well-being and self worth.
6. Why should you arrange support in line with organisation specifications?
It has been determined that it is important for me to arrange support in line with company
specifications as it offers an effective and systematic road map for conducting daily basis
operations in an effective manner. In addition to this by arranging support in line with
organization specifications assurance of compliance with regulations and laws can also being
ensure that further provide proper guidance of the process of decision making.
7. Why should all exchanges with clients be respectful and develop trust?
As per the analysis it has been identified that all exchanges with client must be in a respectful
manner and are also required to develop trust with them. As trust effectively allows towards
mutual respect, open communication, autonomy and effective collaboration. Furthermore, it has
been underlined that development of trust with clients plays most important factor as it
formulates efficient form of relationship that facilitate towards accomplishment of all the stages
in a well define and effective manner.
8. Why is it important to respect and include a client’s family and/or carer as part of the support team?
In context with support team, it has been evaluated that is is essential to respect and include
family or carer of client. It will facilitate towards assuring effective support for client's in their
recovery process. Furthermore it has been underlined that by including family plays an essential
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role as it allow support team to have access of insights and valuable knowledge about clients.
With the help of taking effective information or resources speedy recovery can also be assured.
9. Why should you contribute to a safe and healthy environment? Give three (3) reasons.
It has been evaluated that it is important to have effective contribution towards healthy and safe
environment as with the help of this prevention and risk can be reduced at some extent. In
addition to this, it has been underlined that safe and healthy environment also lead towards
reducing chances of any harm or errors that can occur to patients during their provision of health
care. One of the most important reason to contribute in safe and healthy environment is that it
effectively increase effectiveness of delivering quality essential health services.
10.
List four (4) different ways in which you can maintain a clean and comfortable environment for your
clients.
There are numerous ways through which maintenance of comfortable and clean environment for
clients can be made. For this, by ensuring that food preparation and storing is one of the
effectively way through which comfortable environment to clients can be provided. Along with
this, by having own good personal hygiene and establishment of health and safety management
system also proves to be an effective measure through which clean and comfortable environment
can be offered to clients. Lastly, by building rapid response system and development of safety
compliance plan comfortable environment can be provided to clients.
11. How can you monitor your own work to ensure the required standard of support is maintained?
In order to make sure that own work is being done with required standard of support it is
essential for me to have right attitude towards my work and access my performance against job
standards. In addition to this, I can also access my work with having regular feedback from my
seniors, superiors and peers.
12. Why should you involve clients in discussions about how your support services are meeting their needs?
It is essential to involve client's in the process of discussions related to the manner in
which how support services are meeting their needs, as it will lead towards facilitating
communication through which understanding of clients experience can be undertaken. In
addition to this, it will also help in providing them with effective treatment and empathy
through which they can be treated in a comfortable manner.
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13.
Why could it be beneficial to discuss reviews and changes of the individualised plan with both the client
and the supervisor?
It is important to effectively discuss changes as well as reviews of individualized plan with both
supervisor and client as with the help discussing plan with clients proper clarification about their
pathway or preferences can be undertake. While on the other hand by discussing the changes and
reviews of the plan with supervisor more efficient opportunities can be welcomed.
14. Briefly describe the following rationale and processes underpinning individualised support planning
Principles of person-centred practice
Rationale behind the principle of person centered practice in context with individualized support
planning is to offer treatment of individuals with dignity, respect and compassion. Along with
this, this practice also aim towards proving coordinated treatment, care and support to individual
in addition with satisfying them with personalized support and care.
Strengths based practice
The strengths-based approach is about recognizing, mobilizing, capitalizing on and developing a
person's strengths to promote health and facilitate healing. It is a means of empowering not only
patients and their families, but also clinicians, practitioners, leaders, and managers. It has been
evaluated that one of the most important advantage of this approach is that it lead towards
improved resilience as well as the overall function of the person in their family and
community.
Active support
This form of support is mainly related to providing right amount of support to an individual with
disability. In this the amount of support is not too much or too little. Furthermore, it has been
evaluated that by taking advantage of this form of support person with having a disability can be
effectively empowers towards doing things by themselves whenever it is possible.
15. Give two (2) examples of the roles and responsibilities of the following different people and the
communication between them:
Carers and family
It has been evaluated it is important to maintain formative relationship among carers and family
as with the help of this, proper care can be provided to clients. As it has been assured that with
the assistance of taking information or feedback from family and carers clients can be treated in
a more effective manner.
Person being supported
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These individuals are responsible to tell each and every information related to treatment. As with
the help of this health care professional can effectively able to treat them in an effective manner.
Heath professionals
They are having responsibility which is related to making sure that all the activities are being
conducted as per the set standards and laws. Along with this it has been underlined that health
professionals are also responsible to assure that proper treatment are being provided to each and
every individual without any form of discriminated practices.
Individual workers
According to the analysis it has been underlined that individual workers having most important
responsibility which is related to taking feedback from clients and provide effective as well as
healthy environment to clients. This will effectively aid in offering them proper treatment.
Supervisors
Superiors are having most important responsibility which is related to providing regular
feedback to junior and making sure that treatment process is being conducted in an effective
manner. In addition to this, they are also having most important responsibility which is
associated to making sure that associated parties are conducting their operations with efficient
resources.
16. Give four (4) examples of service delivery models relevant to the aging and community services sector.
A service delivery framework is defined as a set of standards, constraints, principals and policies
with the the help of which proper guidance can be undertaken for the deployment, designs,
operation and retirement of services that are being delivered by service provider. Main aim
behind this to make sue that service is being offered to specific user in an effective manner.
Furthermore, it has been determined that with the help of service delivery models proper
management of service can be undertaken through which one can make sure that they are meeting
needs of clients in effective manner. There are different type of examples of service delivery
model such as metropolitan community palliative care service, palliative nurse consultancy
service and palliative rural telephone advisory service through which services can be effectively
offered in aging and community sector.
17. Briefly describe your understanding of the following legal and ethical requirements and their application
in an organisation:
Confidentiality and disclosure
It is one of the most important ethical or legal requirements that are required to be consider. As it
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allows clients with a right to keep his or her health information safe or private. While on the other
hand if it is talked about confidentiality it is mainly defined as a duty of anyone entrusted with
heath information in order to keep information private. This is an essential law that promote
strong mechanisms practices within organization or healthcare center. It has been evaluated that
in context with healthcare confidentiality practices makes sure that medical practitioner or doctor
does not have any right to reveal the information said by clients. Negligence of this law will lead
towards facing many legal penalties and obligations.
The Aged care reforms and human rights approach
A human right approach is mainly implemented in order to makes sure that formative set of
principles in being implemented in order to set baseline for human rights protection. Furthermore,
this has been underlined that with the assistance of this approach significant improvements can be
made in service delivery standards.
Anti discrimination
Discriminatory practices can lead towards many negative consequences. It has been evaluated
that organization is required to make sure that there is no unfair treatment being given to
employees or clients. In order to ensure that no individual get discriminated on any basis it is
essential to undertake advantage of many anti discriminatory strategies and policies. Furthermore,
this has been evaluated that it anti-discriminatory law is one of the most important legislation that
are required to be adhere by an entity in order to protect classes and groups.
Mandatory reporting
This is an essential law especially in healthcare practices in which heath care professionals are
required to report to particular authority. Main aim behind this is to improve public and patient
safety. With the help of this exposure of clients towards risk can be reduced. Furthermore, it has
been evaluated that it is one of the most important form of legislative requirement that are
required to be implement by entity.
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ASSESSMENT 2
Case study: PLEASE WRITE YOUR ANSWER IN THE SPACE BELOW
Ellen is a 45-year old woman who lives in supported accommodation following a workplace accident that left her
with physical disabilities and an acquired brain injury.
Your role today, is to assist Ellen to get ready to attend a doctor’s appointment and then to go to lunch with a
friend. Ellen is able to transfer from bed to chair and into her wheelchair using grab rails and bars. She uses a
wheelchair when she goes out of the house, as she has little strength in her legs and cannot walk without leaning
very heavily on supports. Her acquired brain injury has left her with some speech difficulties and word finding
difficulties. She also has difficulty in taking in large chunks of information all at once.
In order to help her get ready, you are to supervise her transfer from bed to wheelchair to shower chair. While
she showers independently, you are to prepare her chair and towels. Once she has completed showering you are
to assist her to choose appropriate clothing, help her to get dry, dressed and groomed and, finally, assist her to
prepare her breakfast.
(Source: The Australian Carer, by Helen Croft)
1 How would you confirm the procedures you are going to use in providing support to Ellen?
2 How would you encourage the client to actively participate in her care and identify her preferences
where possible?
3 Why is important to meet the criteria stated by the plan, the client and the organisation, when
providing care to the client?
4 Give three (3) examples of equipment that you may be required to assemble to assist the client.
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5 Give three (3) examples of how you can maintain dignity and privacy when providing support for the
client.
Scenarios
An elderly client is adamant that they want to continue to make their own meals rather than have a worker come
in to do it. They have an unsteady hand and have previously burnt and cut themselves. You know that it is unsafe
for them to continue making their own meals but need to respect their wishes.
1
a) What is duty of care?
b) What is dignity of risk?
2 In the scenario outlined above, What would you do? How would you balance the duty of care
requirements with the dignity of risk requirements?
3 Why is it important to find a balance between duty of care and dignity or risk when providing support
to a client?
Mr. Mesic is a 70-year old Croatian man who has arrived at your facility for admission. Mr. Mesic is accompanied
by his son as Mr. Mesic’s English is limited. His son tells you that Mr. Mesic often complains of a sore hip but you
are to ignore it as it is an old injury.
When you are helping Mr Mesic to unpack, you discover several bottles of pills. You ask Mr Mesic about them he
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tells you they are ‘vitamins’.
(Source: The Australian Carer, by Helen Croft)
4 a) List three (3) examples of aspects within the individualised care plan that may need reviewing.
b) Why is it important to review these aspects of the individualised care plan regularly? PC 3.3`
5 Identify a potential or actual risk in this scenario.
6 What are the risk management considerations and ways to respond to risks identified?
7 Identify additional care/support needs that Mr. Mesic may have due to limited ability to speak and
understand English. How will you respond to these needs?
8 Why is it important to refer and report signs of additional and unmet needs?
It is your first day at work. Your buddy asks you to make a resident’s bed. You found the resident on the floor in
his bathroom. He has a head injury and complains of severe pain.
9 List your organisation’s formal and informal reporting requirements for this incident.
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10 Why should you ensure you comply with your organisation’s reporting requirements? Give two (2)
reasons.
11 What could happen if no standard sign of format was applied to your workplace documentation?
12 Who is responsible for filing documentation in your workplace?
13 How will you maintain confidentiality and privacy of the person in all dealings within the organisation
policy and protocols?
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