CHCCOM003: Developing Workplace Communication Strategies Tasks

This assignment focuses on developing workplace communication strategies, specifically addressing tasks from CHCCOM003. Activity 4A explores feedback sources in businesses, identifying customers, managers, subordinates, peers, and objective data as key sources. It also summarizes four types of constructive feedback, emphasizing descriptive language, observational focus, balanced perspectives, and awareness of information overload. Activity 4B analyzes a charity event scenario, highlighting the importance of social media in event promotion, even with budget constraints, to enhance audience engagement and website traffic. Desklib offers a wide array of study resources, including past papers and solved assignments, to support students in their academic endeavors.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
The assessment task is due on the date specified by your assessor. Any variations to t
arrangement must be approved in writing by your assessor. Submit this document with any
required evidence attached. See “specifications” below for details.
Note: Ensure you keep an electronic copy of this completed assessment for future use.
OBSERVATION/DEMONSTRATION
Throughout this unit, you will be expected to show your competency of the elements through
observations or demonstrations. Your instructor will have a list of demonstrations you must
complete or tasks to be observed. The observations and demonstrations will be completed as
well as the activities found in this workbook. An explanation of demonstrationsand
observations:
Demonstration is off-the-job
A demonstration will require:
 Performing a skill or task that is asked of you
 Undertaking a simulation exercise.
Observation is on-the-job
The observation will usually require:
 Performing a work based skill or task
 Interaction with colleagues and/or customers.
Your instructor will inform you of which one of the above they would like you to do. The
demonstration/observation will cover one of the unit’s elements.
Learner’s Name: Phone:
Assessor’s Name: Phone:
Assessment Site:(if applicable)
Assessment Date/s:
Satisfactory (Yes) Not Yet Satisfactory (No)
Assessor Comments:
CHCCOM003 Develop workplace communication
strategies
SUBMISSION DETAILS

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
The observation/demonstrationwill take place either in the workplace or the training
environment, depending on the task to be undertaken and whether it is an observation
demonstration. Your instructor will ensure you are provided with the correct equipment
and/or materials to complete the task. They will also inform you of how long you have
complete the task.
You should be able to demonstrate you can:
1. Develop communication strategies
2. Establish communication protocols
3. Promote the use of communication strategies
4. Review communication practices.
You should also demonstrate the following skills:
 Initiative and enterprise
 Learning
 Numeracy
 Oral communication
 Planning and organising
 Problem solving
 Reading
 Self-management
 Teamwork
 Technology
 Writing.
You also must be able to demonstrate essential knowledge required to effect
complete tasks outlined in elements and performance criteria of this unit, ma
tasks and managecontingenciesin the context of the work role. This includes
knowledge of:
 political, economic, social and technological factors
 competitors
 stakeholders
 organisational business and strategic plans
 SWOT analysis (strengths, weaknesses, opportunities and threats)
 legal and ethical considerations relating to communication:
o privacy, confidentiality and disclosure
o discrimination
o duty of care

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
o mandatory reporting
o informed consent
 organisation communication channels, including:
o special communication needs of personnel
o organisation processes and hierarchy
o official communication channels
o existing organisation protocols and etiquette for communication
o possible communication barriers, restraints, difficulties
 a range of different communication strategies and plans including crisis
communication plans
 financial implications including budgeting and return on investment
 mentoring and coaching principles and practices
 traditional media
 digital media including types, etiquette and marketing
 evaluation processes.
ASSESSMENT SPECIFICATIONS
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Learners must provide answers to all questions, commensurate with a Diploma leve
qualification.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
INSTRUCTIONS TO LEARNER
• There are no pre-requisites needed for this unit of competency
• Make sure you understand the overall assessment process; if you have any questions,
please contact your Trainer/Assessor
• Please complete the activities and upload your submission to the learning
management system (Moodle), in the appropriate unit of competency and topic under
the heading ‘Upload your assessment task’
• This is an open-book assessment; however, all answers provided must be your ow
work as stated in the Learner Handbook
• Third Party sources must be referenced using APA style
• All assessments will be checked for plagiarism
• To be deemed ‘Satisfactory’ in a written assessment, all questions need to be answered
correctly
• To be deemed ‘Satisfactory’ in a practical assessment, all activities must be undertaken
correctly, in a safe manner and satisfy assessment conditions
• If you are assessed as being ‘Not Yet Satisfactory’ or ‘Not Yet Competent’, you will be
provided with oral and written feedback on areas needing improvement
• To be deemed ‘Competent’ in the unit of competency, all assessments must be
completed and deemed ‘Satisfactory’
• Should learners wish to appeal an assessment decision, they should refer to the
‘Complaints and Appeals’ Policy.
Declaration
I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of
assessment has been written for me by another person.
Learner’s signature: ____________________________________________
Date: ____________________________________________

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
Activity 4A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to obtain feedback from others to assess
communication outcomes.
Activity
Use the research support link below to answer Questions 1 and 2:
Research Support: https://www.talkdesk.com/blog/business/types-and-sources-of-feedback-in-the-
workplace/
1. List the five (5) main sources of feedback in businesses
2. Summarise the four (4) types of constructive feedback in your own words.
The managers of any organization are concentrating on improving the feedback processes
by developing a proper understanding of various sources related to the feedback in any business
organization (Bryman & Bell, 2015). The five main sources of feedback in businesses are as
follows:
1. Customers.
2. Managers, supervisors, and team leaders.
3. Objective data.
4. Subordinates.
5. Peers.
References
Bryman, A., & Bell, E. (2015). Business research methods. Oxford University Press, USA.
For becoming an efficient supervisor or manager it is necessary for providing a proper
feedback to the higher authorities. The list of four types of constructive feedbacks is as follows:
1. It is necessary to concentrate on the description section rather than focusing on
the judgment section.
2. The person giving feedback is required to concentrate on the observation as
compared to inference (Bryman & Bell, 2015).
3. There needs to be a balance on both the positive as well as negative feedback.
4. The person providing feedback is required to be aware of the overloaded
feedback.
References
Bryman, A., & Bell, E. (2015). Business research methods. Oxford University Press, USA.

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
Trainer Comments

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CHCCOM003 Develop workplace communication strategies
ASSESSMENT TASK FOUR
Activity 4B
Estimated Time 20 Minutes
Objective To provide you with an opportunity to record lessons learnt and identify
opportunities for continuous improvement.
Activity
1. An organisation is holding a charity event. Members of the local community have been invited
through leaflets, and the media was contacted the day before. No information was placed on the
website or social media due to the low budget. Very few people turned up for the event.
What lessons could be learnt from this particular event?
Trainer Comments
After the analysis of this particular event, it has been learned that even after having a low
budget it is always necessary for any organization to provide information via social media for
inviting the members of any local community. In this event, it has been found that very few people
have turned up to attend the charity event since most of the people have not received any proper
information regarding the event which is going to occur. In this particular aspect, it can be said that
social media is going to play a crucial role in boosting the website traffic thereby engaging the
audience in the event (Wang et al., 2015).
References
Wang, X., Liu, C., Mao, W., & Fang, Z. (2015). The open access advantage considering citation,
article usage and social media attention. Scientometrics, 103(2), 555-564.