CHCCOM005 Communication & Policy Review in Health & Community Services

This assignment provides a comprehensive review of communication and policy within healthcare and community services, focusing on the CHCCOM005 unit. It begins by identifying sources for policies and procedures, particularly in child protection within Victoria's government policy, and discusses the role of a social worker in relation to these policies. An example of non-compliance is provided, highlighting the consequences of inadequate knowledge or discriminatory behavior. The assignment also emphasizes the importance of hand hygiene, detailing the correct procedures and methods for communicating hygiene practices. Furthermore, it includes a position description, outlining responsibilities such as maintaining accurate records, adhering to ethical standards, and accommodating healthcare professionals. The challenges encountered in performing social work duties, such as dealing with parents suffering from psychiatric illness and compassion fatigue, are addressed, along with strategies for personal skill maintenance and development. The report concludes with future planning in the domain of community-based social work, awareness campaigns, and advanced care planning, referencing resources like the Australian Human Rights Commission.

Running head: ASSIGNMENT
Paraphrasing
Name of the student:
Name of the university:
Author note:

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ASSIGNMENT
Table of contents
1.1 Source for the policy and procedures...................................................................................2
1.2 Job role for the policy review...............................................................................................2
1.3 Example related to the non-compliance of the policies and procedures..............................2
2.1 Hand Hygiene.......................................................................................................................3
2.2 Communication of hygiene..................................................................................................4
3.1 Position description..............................................................................................................4
3.2 Responsibilities detailed in the position description............................................................4
3.3 Accommodation of the healthcare professionals within the work role................................5
3.4 Problems, which can be encountered in performing this type of duties..............................5
3.5 Personal skill maintenance and development.......................................................................5
Bibliography...............................................................................................................................7

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ASSIGNMENT
1.1 Source for the policy and procedures
I conducted internet search regarding the policies and procedures of Victoria. In this, I
used the following key words: child protection, Victoria’s government policy, Victoria’s
Child Protection1. This search helped me in bringing all of the policies under one umbrella
and selecting the required points and ideas. From the policies, I selected Child Protection for
my in-depth review.
1.2 Job role for the policy review
I am entrusted with the responsibility of doing social work. The policy for this is child
protection. Both the job role and the policy are interrelated with each other. Upgrading the
condition of the children and their families is my first priority. I ought to seek effective
policies, which possesses flexibility towards safeguarding the children from the malice like
child labor, malnutrition, physical assault, trafficking among others. Assuring the presence of
proper investigation is also accounted as one of my important duties and responsibilities2.
Identifying the needs of the children helps me in providing the necessary care.
1.3 Example related to the non-compliance of the policies and procedures
If a care worker possesses inadequate knowledge about the control measures, abuse
and neglect, then he or she is considered guilty. Ignorant attitude in this approach aggravates
the complexities in terms of provision of care. Indulging in racial discrimination, when the
caregivers need to protect the children, is considered a breach of the policy. The
1Australian Human Rights Comission (2017). Human rights in action: the role of social workers in detention.
Accessed on 18th March 2018. https://www.humanrights.gov.au/news/speeches/human-rights-action-role-social-
workers-detention
2 Australian Indigenous Health (2018). Handwashing Campaign. Accessed on 18th MArch 2018.
http://www.healthinfonet.ecu.edu.au/key-resources/programs-projects?pid=666

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ASSIGNMENT
consequences of this breach are intense in their nature3. The culprit would encounter
imprisonment up to 10 years. Such cases need to be reported on Child Abuse Report Line on
131478, which provides emergency service 24X7.
2.1 Hand Hygiene
Keeping the hands clean is an important aspect for remaining healthy. At least 50-60
minutes can be spared for thoroughly cleaning the hands. Firstly, water needs to be applied
on the wet hands to the wrist. Next comes the application of soap solution on the palm. After
this, rubbing against the palms is essential. Interfacing the palms and rubbing them is a
correct method for washing the hands properly. Placing the left palm on the right hand and
rubbing is also an effective means for cleaning the germs and bacteria from the hands4. The
process needs to be repeated for the best results.
The scientists also opine that rotational rubbing of right thumb clasped on the left
palm. Interlocking the palms and rubbing the back of the fingers is one of the other ways of
cleaning the hands. Clean water is vital for maintaining the hygiene of the hands. After
cleansing the hands, dry towel needs is to be used. Serviette can also be used for this purpose.
Hands can be washed after using the toilet; cleaning the defecated child; before
serving food to others; coming from outside; coughing or sneezing5.
3 Kadushin, A. and Harkness, D., (2014). Supervision in social work. Columbia University Press.
4 7 Steps to Wash your hands properly. https://www.practo.com/healthfeed/7-steps-to-wash your-hands-
properly-27361/post
5 7 Steps to Wash your hands properly. https://www.practo.com/healthfeed/7-steps-to-wash your-hands-
properly-27361/post

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2.2 Communication of hygiene
Revision of the documents and images would be my first job for circulating the
information. Noticeboards are an important platform for making the people aware of the steps
taken by the health centres. This would provide access to both the community and the health
service members. Distribution of brochures would also suffice the task of disseminating the
essential information. School websites is one of the other platforms for conveying important
information to the service users6. Websites are effective in terms of reaching to variety of
groups, which results in the promotion of ideas.
3.1 Position description
The position description includes simultaneous presentation of my role within the
industry. Typical components of this are the clients, with whom I am likely to work. Along
with this, the description consists of the pay package and the working hours. I can collect
these information from the website of the social workers union, labor department, human
resource department and community centres7.
3.2 Responsibilities detailed in the position description
 Maintaining accurate records and reports for legal action
 Accredition by Australian Association of Social Workers Code of Ethics and
Standards.
6 McDonald, E., Cunningham, T. and Slavin, N., (2015). Evaluating a handwashing with soap program in
Australian remote Aboriginal communities: a pre and post intervention study design. BMC public health, 15(1),
p.1188.
7 McDonald, E., Cunningham, T. and Slavin, N., (2015). Evaluating a handwashing with soap program in
Australian remote Aboriginal communities: a pre and post intervention study design. BMC public health, 15(1),
p.1188.

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This accreditation helps in ensuring whether the workers adhere to the standards for
executing the duties and the responsibilities8. For more details, the following link can be
visited: https://www.aasw.asn.au/practitioner-resources/code-of-ethics
3.3 Accommodation of the healthcare professionals within the work role
Paediatrics, Psychiatrics, palliative care and maternity are simultaneously related with
the aspect of social work. Undergoing the training benefitted me in terms of gaining
awareness about the levels and sectors of health industry. Guidance and counselling from
physiologists helps in efficient execution of the social works.
3.4 Problems, which can be encountered in performing this type of duties
Parents suffering from psychiatric illness fail to provide emotional cooperation to the
children. They lack confidence about explaining the issues to the affected persons. However,
the most common issues here is that of compassion fatigue and burnout9. I attempt to handle
the issue in best possible manner. If I emerge unsuccessful in this area, I sent a proposal to
the management, stating my incapability. Motivating the co-workers is one of my other
duties. This is in terms of creating an urge within them for executing the tasks efficiently and
effectively.
3.5 Personal skill maintenance and development
In case of children welfare, training is important in terms of catering to the
psychological and emotional skill development. Sustaining the gained knowledge and
8 State Government of Victoria (2017). Child Protection and Family Services. Accessed on 19 March 2018.
https://services.dhhs.vic.gov.au/reporting-child-abuse
9Thomas, J., (2013). Association of personal distress with burnout, compassion fatigue, and compassion
satisfaction among clinical social workers. Journal of Social Service Research, 39(3), pp.365-379.

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ASSIGNMENT
practice is crucial for the provision of care in a comprehensive manner10. Typical example of
this are:
1. Taking notes
2. Organizational skills
3. Adequate knowledge of the strategy and interventions
4. Sense of empathy
5. Critical thinking skills
6. Verbal and written communication skills
The website of Australian Human Rights Commission would help me to gain relevant
information on child care. The information on the role of social workers would help me in
assessing the effectiveness of my exposed performance. Visiting the website would enhance
my awareness regarding the human rights of the children11. My future planning in the domain
would include:
 Community based social work
 Awareness campaigns
 Advanced care planning
10 State Government of Victoria (2017). Child Protection and Family Services. Accessed on 19 March 2018.
https://services.dhhs.vic.gov.au/reporting-child-abuse
11 Kadushin, A. and Harkness, D., (2014). Supervision in social work. Columbia University Press.

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ASSIGNMENT
Bibliography
7 Steps to Wash your hands properly. https://www.practo.com/healthfeed/7-steps-to-wash
your-hands-properly-27361/post
Australian Human Rights Comission (2017). Human rights in action: the role of social
workers in detention. Accessed on 18th March 2018.
https://www.humanrights.gov.au/news/speeches/human-rights-action-role-social-workers-
detention
Australian Indigenous Health (2018). Handwashing Campaign. Accessed on 18th MArch
2018. http://www.healthinfonet.ecu.edu.au/key-resources/programs-projects?pid=666
Kadushin, A. and Harkness, D., (2014). Supervision in social work. Columbia University
Press.
McDonald, E., Cunningham, T. and Slavin, N., (2015). Evaluating a handwashing with soap
program in Australian remote Aboriginal communities: a pre and post intervention study
design. BMC public health, 15(1), p.1188.
State Government of Victoria (2017). Child Protection and Family Services. Accessed on 19
March 2018. https://services.dhhs.vic.gov.au/reporting-child-abuse
Thomas, J., (2013). Association of personal distress with burnout, compassion fatigue, and
compassion satisfaction among clinical social workers. Journal of Social Service Research,
39(3), pp.365-379.