CIT CHCCOM005 COMM500 Assessment 3: Short Answer Questions Analysis

This document provides comprehensive answers to the short answer questions from the CHCCOM005 assessment, focusing on communication and work in health and community services. The questions cover a range of topics including person-first language, rewriting examples using appropriate language, the impact of attitudinal barriers, and effective communication strategies. The assignment also explores duty of care, supporting client decision-making, and the contemporary approach to service delivery, including person-centered care. Furthermore, it examines the National Disability Insurance Scheme (NDIS) glossary, the Aged Care Quality and Safety Commission ACT 2018, and the ACT Health Records Act. The document also addresses motivational and coercive communication, conflict resolution, and collaborative practices in the workplace. It provides examples of how various technologies are used in community service organizations, outlines the roles and responsibilities of different team members, and defines the concept of a multidisciplinary team. The assignment concludes with questions about workplace policies, record-keeping, and client confidentiality.

Assessment Coversheet, Written
Competency Title, Code and
Banner Code, CRN CHCCOM005
Communicate and
work in health and
community
services
COMM500
Assessment Type ☒ Written ☐ Case Study ☐ Project ☐ Presentation ☐ Other
Assessment Name Assessment 3, Short Answer Questions
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Assessment Task, Instructions for students
In your own time, prepare responses to the short answer questions. The questions relate to various
aspects of communication and working in the community and health sector. Students must research, refer
to elearn resources and reference materials while answering the questions.
Time Allowed
Students are to work on this assessment in their own time and submit the assessment on elearn by the due
date.
Assessment Range and Conditions
Professional, legal and ethical communication is an essential part of effective work in the community
services and health. All answers must demonstrate knowledge of the Sector, usual service types and
professional communication and collaboration. Students may refer to relevant workplace policies and
procedures.
Materials Provided
The assessment questions and answer template is provided on elearn.
Materials you may need
Access to workplace polices and procedures and elearn resources.
Criteria
To complete this assessment satisfactorily you must:
 Answer all the questions providing relevant and succinct information for each question.
 Organise your written communication so it is clear and easy to follow.
 Reference appropriately
Students will receive a satisfactory (S) or not yet satisfactory (NYS) result and written feedback. If you
receive an NYS results read your feedback carefully and make an appointment to talk with your teacher if
needed.
1. In the community sector we use person first language. Using your own words describe
what we mean by person first language.

Person First Language means the person with disability is known with dignity,
individuality and equality rather than known by their disability.
2. a) Using person first language, rewrite this bad example: Joan is completely non verbal.
John can able to understand Sign Language.
b) Using person first language, rewrite this bad example: It is 7.30pm. It is time you put
Joan to bed.
Sleeping at 7.30 pm is good for the Health of John.
3. Here is an example of an attitudinal barrier.
“ You don’t need to worry about the medical tests. I’m sure everything will be fine.”
What is the impact of this statement?
The impact of this statement is that a person feels patiently and calmly during medical test.
Rewrite the statement in a way to open a conversation.
Person 1
I'm worried about the medical test
Person 2
Don't worried about the test it would be Okay.
4. A client speaks very softly and slowly, repeating phrases many times. How will you
communicate effectively with this person?
Speak with patiently and calmly so that Client could understand the conversation
and ask for feedback whether they get understood or not.
5. a) What is meant by duty of care?
b) Duty of Care is a legal duty of a person to work with proper care without harming other
people.
c) Give an example of how you would apply duty of care while working with a client
who has low vision.
If working with Client who is having low vision, it is important to gather the information
related to how client uses his vision in daily activities. After collecting information a
precaution must be taken for client so that they may not face any problem.
6. A client needs to make life changing decisions about where they will live.
As a support worker or carer what will you do to support their decision making?
b) The client’s first language isn’t English. What additional resources can you find to
assist them?
* perhaps try - the ACT Community Directory helps you find services, community
organisations and support groups in the Canberra region
* perhaps look at - My Aged Care - Accessible for All
7. The contemporary approach to service delivery is to be person centred. In your own
words say what this means?

Person centered means putting customer at center of service and treat them as a
priority. The main focus of person centered is on an individual abilities and capabilities
rather than their condition and disability.
8. Look at the glossary for The National Disability Insurance Scheme (NDIS)
www.ndis.gov.au/about-us/glossary#1 (accessed 18/3/20).

Explain the following terms.
Lived experience of disability
The person who lives with disability, they connect with
other person having disability. For example, partner, friends
and family members.
R
e
a
s
o
n
a
bl
e
a
n
d
n
e
c
e
ss
ar

y
Reasonable means something genuine and necessary
means things need to be done. The NDIS funds gives
reasonable and necessary support to people who have
disability so that they can fulfill their needs and
requirements. The Disable people can also live ordinary life
and achieve their dream.
S
u
p
p
o
rt
s
Support generally means to encourage and help people in
their daily activities by making them participate in
community activities so that they can achieve their goals.
Plan
Plan is a written agreement which is drawn for a participate
stating their needs and goals, the fund is provided by NDIS.
There are various participant having their own plan.
9. Look at the Aged Care Quality and Safety Commission
ACT 2018 and list its two objects.
www.legislation.gov.au/Details/C2018A00149
(accessed 18/3/20). Look in section 5.
1.The object of this act is to protect and increase the
safety, health and quality of life of aged care
customers.
2. To enhance the trust and confidence of aged care
consumers in the provision of aged care services.
10. Look at the ACT Health Records
Act. Read parts 1 and 2.
https://www.legislation.act.gov.a
u/a/1997-125/ (accessed
19/3/20)
In your own words list two things that you need to
remember about health records, as part

of your job.
1. To provide information of clients health and explain
them the factors that could affect their personal
health.
2.Not to disclose the personal health information of
any consumer to any other client.
11. a) What is motivational communication?
b) Motivational communication means encouraging people to
feel more empowered. Through motivation communication
an individual perform their task with more capabilities and
abilities, they put their efforts to accomplish their work with
efficient and effective manner.
c) When you would use it at work?
When workers feel unmotivated and doesn't give their best
in achieving target.
12. a)What is coercive Communication?
b)Coercive Communication generally means communicating
with expression of Complaint related to the negative
behavior of person.
c) What are the risks of using this at work?
Coercive Communication can exploit the relationship
between employees. They can also face a threat of backlash
by using Coercive communication.
13. Conflict may occur between team members. List four
negative consequences of conflict
in the workplace.
1. Decrease in productivity of employees and
Company.
2. Distraction in accomplishing goals and objective of
Organization
3.Team members will leave the organization if there is
negative environment in workplace.
4. Conflict also increases the turnover and termination
of people.
14. List four things you can do at work to be collaborative.
1.Creates friendly environment in organisation for
smoother and better working Condition.
2.Implement new ideas in project so that more staff
members can show their interest.
3.Select the people who have common interest.
4.To Collaborate an individual must communicate with
other team members.
15. Give one example of how a community service or
health organisation could use each ofthe following.

Internet/World wide web is used to collect
information
Email is used to Communicate
Social Media (Facebook) is used to Increase the
presence and reach to large number of Audience.
Podcast is used to record the audio conversation.
Video is used to communicate by using pictures and
graphics.
Tablet is use to browse Internet and operate easily
from anywhere.
App bis used to provide information related to
Company profile, background and products and
services.
Newsletter is used to share relevant information with
customers and other people.
Broadcast is a platform through which an organisation
can provide valuable information related to daily news,
updates and documentaries.
16. In a community service organisation briefly list the role
and responsibilities of the
following team members:
The roles and responsibilities of team member is to
execute the program which is assigned by manager and
leader. They work with their fellow members to
achieve monthly, weekly and daily task.
Support worker/carer
They make a care plan for people by fulfilling their
emotional and practical needs. Support workers helps in
handling money and making budget of Client.
Team Leader/Supervisor
The role of team leader in community service organization
is to motivate and encourage their team members. They are
responsible to solve the problem of clients and care for
their health and safety.
Manager
The Community service manager meet funding providers
and other members to discuss related to their programs.
They provide direction to team member and clients related
to the services.
17. You may work in a multi disciplinary team.
What does this mean?
Multidisciplinary Team is a group of people who are indulge
in organizing and coordinating healthcare services to fulfill
the needs ad requirements of person.
Name and describe the role of three, possible members of a
multi disciplinary team.
To provide timely services to patients such as social care
and therapies.
The role of Multidisciplinary team is to identify the efficacy
and tolerance of medication.

To provide information related to Clinical and social
problems which can affect the health of people.
18. List and briefly describe three other services that may
be useful to clients you work
with.
19. All organizations have policies and procedures
about record keeping. It is important that you
know and follow these at all times. Is this
statement true or false?
20. It is acceptable to write your own thoughts and
opinions in a workplace and/or client record. Is this
statement true or false?
21. You should record your actions in the order they
occurred. Is this statement true or false?
22. When writing a workplace record, if you make a
mistake, it should be permanently erased. Is this
statement true or false?
23. It isn’t necessary to use correct spelling and grammar
when writing in workplace/cclient records. Is this
statement true or false?
24. Black pen should be used to write in workplace and/or
client records. Is this statement true of false?
25. Clients can access their service/client records. Is this
statement true or false?

26. Bold the correct answer/s. You can discuss a client’s
health information with:
The client
The client’s close friend or partner
The client’s doctor, if you have the client’s permission
27. Bold the correct answer. It is acceptable to discuss
health information about a client with:
The gardener at the client’s home or care service
b) Other support workers involved with the
client, who are also employed by your organisation
Other support workers employed by the organisation
28. Bold the correct answer. If you are writing client
progress notes or service notes and you are called
away from the task, what would you do?
Leave the record open because you will be back soon
Sign off the report and close the record
Just close the record and come back to it later to sign off
Ask someone else to finish your report
29. Bold the correct answer. When finishing writing a
client progress or service note while at the client’s
home:
Sign off your report and leave it near the television
Sign off your report, close the record and leave it in the
designated place
Sign off your report, close the record and leave it near the
telephone
Leave it for the client to put away.
30. Bold the correct answer. A support worker takes a
photo of a client’s skin tear using their own phone.
This is acceptable if the worker:
Only shows the image to another support worker who
knows the client
Only shares the image on digital media which will be
deleted, eg. Snap chat
Only shares the image with the supervisor
This is never acceptable.
31. Mandatory reporting requires the reporting of abuse or
suspected abuse of a child, even when the child is not
being supported by your organisation. Is this statement
true or false?
32. Give the meanings to some frequently used
abbreviations in health settings.
PRN- PRN Stands for Pro re nata which means that
administration of medication is not scheduled. MANE-
MANE Stands for Mistreatment, Abuse, Neglect,
Exploitation. It means take medication at morning
NOCTE- NOCTE means 'at night' which means that an
individual must take medication regularly in evening.
NBM- NBM means Nothing by mouth, it is an medical

instruction which is followed by people by withhold fluid
and food.
STAT generally means urgent or rush in case of any
emergency.