CHCCSM004: Complex Case Coordination in Community Services Diploma

This assignment provides solutions to various aspects of coordinating complex cases within community services, addressing key areas like case management models, evidence-based practice, mandatory reporting, duty of care, family dynamics, and considerations for diverse client populations. It covers matching case management models to descriptions, explaining the case management approach diagram, illustrating evidence-based practice with a Venn diagram, and identifying true statements about case management standards in Australia. The assignment also details mandatory reporting requirements, identifies risks of harm related to duty of care for vulnerable groups, defines family structures and dynamics, and outlines protocols, considerations, and special needs for diverse clients, including Aboriginal and Torres Strait Islander people, children, CALD individuals, LGBTI individuals, older people, the homeless, and people with disabilities. This comprehensive approach offers a valuable resource for students and practitioners in community services, and similar resources are available on Desklib.

Complex case requirements
Name:
Institution:
Date:

1. Match the description with the correct model case management by writing the
corresponding letters with spaces provided
a) A brief approach to case management where workers attempt to help clients identify
their broker support services and the client’s needs.
 Brokerage case management
b) Utilizes the commonly accepted functions of case management which is characterized
by closer involvement between the client and the organizations management
 Intensive case management
c) Assumption of a comprehensive role for a team of case managers by providing
services such as family consultations, crisis intervention and skills building(Bouzidi,
et al 2018)
 Assertive community treatment case management
d) Provides outreach and a direct service in counselling services with a smaller case load
without a team approach
 Generalist case management
e) Combines rehabilitation or clinical activities combined with case management
 Clinical case management
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f) Focuses on self-direction, clients strength, and use of information on informal help
networks.
 Strengths-based case management(Bouzidi, et al 2018)
2. Briefly explain the Case Management Approach diagram shown below.
The case management approach above shows different approaches that are used in integration
of the case management approach. There are five approaches which are
1. Client based- this is centred on a client in case management approach.
2. Strength base- this is a case management approach centred on strength.
3. Inclusive approach- this is all the management involving all stakeholders inclusively
4. Holistic- it is similar to inclusive, where all the approaches are holistically or wholly
considered(Bouzidi, et al 2018).
5. Evidence based- this is shown as evidence collected in case management.
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In case management approach, all these approaches are used in client management relations.
3. Illustrate the requirements of evidence based practice using a Venn diagram
In evidence based practice; the Venn diagram shows a three component system which
include; patient values and clinical expertise(Jayatilleke, Lai, & Reed, 2018)
4. Choose three true statements about the purpose and scope of case management
standards practice in Australia
a) The standard of practice is designed to enhance the practice of case management
b) Standards of practice provide a basis for quality guarantee, expectations and
accountability for clients, employers and other professionals.
c) Standards of practice reinforce current practices and are designed to provided
objectives and guidelines to assist the case manager in competently practicing case
management.
5). Mandatory reporting requirements and format related to community services:
Who is mandated to report?
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State/Territory: Melbourne
Legislation: community service legislation
Reporting template used in your state/territory
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Link: https://www.google.com/search?
q=reporting+template+of+community+service+work&tbm=isch&source=iu&ictx=1&fi
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r=z-EP-SFdhAJkRM%253A%252CNKrSmMGG9zzRiM%252C_&vet=1&usg=AI4_-
kSCLcPoZJ2ZDcpn-
U46Okuh3h6GJA&sa=X&ved=2ahUKEwir96WO7NbiAhUFJhoKHbSvBj4Q9QEwAX
oECAUQBg#imgrc=z-EP-SFdhAJkRM:
6). Identify 2 risks of harm relating to duty of care in these groups and the
responsibilities as case managers
a. Children and young people
Risks of harm Responsibilities
1. Emotional risks My responsibility as a case manager is to
ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks(Gallego, 2016,).
2. Psychological risks
b. People with a disability
Risks of harm Responsibilities
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1. Risk of physical harm The responsibility I have as a manger is to
protect people with disability and protected
them from any risks or harm associated with
emotional and psychological well-being. This
may be caused by stress, social grouping or
sexual risks.
2. Emotional and psychological risks
c. People experiencing domestic violence
Risks of harm Responsibilities
1. Emotional risks People experiencing domestic violence
experience great emotional and physical
torture. My responsibility is to ensure that
they do not suffer harm or risks associated
with domestic violence by offering
counselling and other types of help.
2. Physical torture risks
d. A situation of elder abuse
Risks of harm Responsibilities
1. Risk of being depressed My responsibility as a case manager is to
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ensure that children and young people are
protected from any risks or harm associated
with emotional and psychological well-being.
This may be caused by stress, social grouping
or sexual risks.
2. Emotional risk
e. Someone contemplating suicide
Risks of harm Responsibilities
1. Death Suicidal people have risks of killing
themselves and being hopeless in life. My
responsibility as a case manager is to help
them see how life is precious and how they
will never be replaced by someone else on
earth. I can also offer guidance and
counselling to them and rehabilitation
facilities.
2. Abandonment and hopelessness
3.
Question 7
Q7 ) Answer the questions below
Define Family structures and family dynamics
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2. Answer the questions below:
a. Define family structure and family dynamics.
b. List and describe two (2) types of communication patterns followed by families.
c. Describe the three (3) types of decision-making processes utilised by families.
a. Family structure is considered as the family support system that involve two adult
and married individuals who provide care and support to their offspring. The nuclear
family structure is the basic unit of a family(Jayatilleke, Lai, & Reed, 2018)..
Family dynamics are the relationship patterns and interactions between family
members. Dynamics are unique although families have similar patterns.
b. 1. Conversation pattern- where the family have an active verbal or non –verbal
communication patterns between members.
2. Conformity orientation patterns- where members conform to the communication in
progress. E.g follow whatever their father says.
c. 1. Knowledge based-decision making- where knowledge is used to make decisions
2. Experience based decision making-where for example the parent’s makes decisions
for their children based on their experience in life.
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3. tacit and explicit- this is also based on both knowledge and experience
8. Complete the table below by providing the:
 brief history (if applicable)
 protocols & systems
 considerations
 special needs
of the following diverse client/population:
a. Aboriginal and/or Torres Strait Islander people
b. children and young people
c. culturally and linguistically diverse (CALD)
d. lesbian, gay, bi-sexual, transgender, intersex (LGBTI)
e. older people
f. people experiencing or at risk of homelessness
g. people with a disability
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History and background of aboriginals and torrent people
The history of indigenous aboriginals and torrent people dates back to 65,000 years ago.
Their origins remain a debate and some anthropologists believe that they arrived as part of
the earliest human migrations in Africa. Their evidence of linguistic and genetic change is
traced between trade with others and intermarriages.
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