CHCDIV001 - Strategies for Effectively Working with Diverse People

This CHCDIV001 assignment solution comprehensively addresses working with diverse people, covering various aspects such as understanding different cultural, social, and religious backgrounds, promoting equality, and ensuring cultural safety in the workplace. It delves into the importance of social and self-awareness, reflecting on personal abilities, and fostering non-judgmental practices. The assignment highlights the benefits of diversity and inclusiveness, emphasizing the development of professional relationships and effective communication strategies. It also explores the principles of cultural safety, including recognizing power imbalances and promoting fair treatment across different groups. Practical examples and scenarios are provided to illustrate key concepts and demonstrate the application of diversity and inclusion principles in real-world settings. This resource offers valuable insights and guidance for creating inclusive and respectful environments.

CHCDIV001 Work with
Diverse People

Table of Contents
ACTIVITY 1A.................................................................................................................................1
ACTIVITY 1B.................................................................................................................................2
ACTIVITY 1C.................................................................................................................................2
ACTIVITY 1D.................................................................................................................................3
ACTIVITY 2A.................................................................................................................................3
ACTIVITY 2B.................................................................................................................................4
ACTIVITY 2C.................................................................................................................................4
ACTIVITY 3A.................................................................................................................................5
ACTIVITY 3B.................................................................................................................................6
ACTIVITY 3C.................................................................................................................................6
ACTIVITY 4A.................................................................................................................................7
ACTIVITY 4 B................................................................................................................................8
ASSESSMENT QUESTION...........................................................................................................9
QUESTION 1.................................................................................................................................10
QUESTION 2.................................................................................................................................10
QUESTION 3.................................................................................................................................11
QUESTION 4.................................................................................................................................12
QUESTION 5.................................................................................................................................13
QUESTION 6.................................................................................................................................13
QUESTION 7.................................................................................................................................15
QUESTION 8.................................................................................................................................15
QUESTION 9.................................................................................................................................16
QUESTION 10...............................................................................................................................17
QUESTION 11...............................................................................................................................17
QUESTION 12...............................................................................................................................18
F) Part – 1.......................................................................................................................................19
Part-2....................................................................................................................................20
REFERENCES..............................................................................................................................22

ACTIVITY 1A
Diversity is defined as the composition of different groups and community which includes
different social, cultural and religious back ground. It is the most important unique parameter for
any country to maintain their social stability, political stability. Australia is very diverse country
and comprises of different kinds of people of different culture, religious and social backgrounds.
The diversity of Australia may include race, religion, beliefs and customs, age, disability,
sexuality, family structure kinship, cultural norms and languages etc. the various social, culture
prospective in diversity of Australia are as follows:
 Culture: it is defining by the belief system of particular community and include the
customs and the way to live their life.
 Race: it is defined as the group of particular community which is determined by their skin
colour another words it can be defined as the person' s biological and genetic group.
 Religion: it is a believing system of particular community and way of worshipping the
superpower and have different pilgrimage and different way of charity, prayers and
donations.
 Ethnicity: the ethnicity consists of ethnic group, identify to each other by common set of
tradition, language, history, society, culture, nation, tradition etc.
 Disability: it is a condition of physically impaired and contains cognitive learning issues,
hearing and vision issues etc.
 gender: it is social prospective and it consist of male female and transgender. It is related
to biological conditions.
The Australia faces lots of social and cultural biases and it can be seen by the people of
Aboriginal and Torres islander people as they are not homogeneous group and have unique
languages, customs, beliefs, family structure and ceremonies but these people face discrimination
and not equally treated because of their different social and cultural beliefs. The Aboriginal
community has suffered from unfair treatment on their workplace because of stereotyping (Ezzy
and et.al., 2020).
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ACTIVITY 1B
Each and every people has their own way of thinking and their social perspective are different
from others so limitations for own prospective in terms of self and social awareness are as
follows:
people have social biases so it should consider in mind when talk to other community that they
may have different prospective to you and one's cannot force them to change their beliefs. The
social awareness may include the topics and discussion which is helpful in transforming the
society. It may include the various groups history, the present situation of various groups and
issues facing by them, discussion regarding the way of living of various groups and their values
and topics which is harmful for society and decrease the dignity of any particular community.
As for example the Aboriginal Australians have faces lots of problems by government of
Australia as there is ill treatment of Aboriginal community by taken their land and children by
the government of Australia. The thousands of Aboriginal children were separate from their
families by the pressure of foster care (Gupta and et.al., 2020).
The issues which is related to Aboriginal community in Australia and affect them are as
follows:
1.physical health problems: it is related to heart disease and alcohol and drugs problems
which is happen due to lack of awareness as well as they also face violence due to lack
of education they have not ability to think between right and wrong and suffer from
violence.
2.Mental health problems: The Aboriginal people faces mental trauma, depression due to
discrimination in society.
3.Emotional health problems: it includes feeling of loss and grief due to no support by
government and the Aboriginal people have also lack of representation power in the
formation of government.
ACTIVITY 1C
Reflecting own abilities means paying attention to own thoughts, emotions, behaviour and
decision. It should very important in workplace to maintain equality and during conversation of
clients and other employees should not force one’s ideas, values and beliefs on them as well as
there should not be taken the moral example while talking to clients. As values and beliefs come
from religions, traditions, life styles, political beliefs, media, education and employment and
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there is different perspective of people according to these bases so everyone should have to
follow the non-judgemental practice. The non-judgemental practice is the way of thinking which
do not differentiates the anyone ideas in basic of good and bad and between right and wrong and
respect all ideas and beliefs comes from other people. Being non-judgemental is very important
to maintain the equality and it may need to reflect their beliefs and it include the analysis of how
to treat peoples (Sobering, 2019). As for example in an organisation the owner is vegetarian and
they believe the eating meat is wrong but client or workers are not vegetarian and clients asks to
company to make healthy plan for diets then the being owner or manager of that organisation
they should not force clients to avoid non vegetarian food as well as they should respect their
eating habits and make suitable diet plan for them.
ACTIVITY 1D
The best way to change the society and improving the society is to creates self and social
awareness which increase equality and decrease the bias based on cultural, social and political
diversity. The various ways to improve social and self-awareness are including the involvement
of each person in decision making in either workplace or in politics as well as workplace should
be free from poster and signage of particular religion workplace should show healthy
environment by showing secularism (Chon and Sitkin, 2021). There should be cross cultural work
team. The cross cultural team are made from different culture groups but work for same team and
give their ideas and beliefs in enhancing the development. For working in a team there should be
a fair attitude towards different cultural people and working with cross cultural team enhance the
knowledge regarding different cultures and their dynamics. Professional development is a
process of improving in prospective of organisation it helps organisation in their development
and it may be developed by skills training, coaching, mentoring etc.
ACTIVITY 2A
Diversity is a condition or understanding of having individual of different ethnic background,
race, gender, economic status and other condition for progressing growth. For example, diversity
can be easily seen in children's classroom where children belonging from different backgrounds
are seen. In context to workplace, it also peoples contribution from different background with
different skills. Inclusiveness in wo
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replace make all the worker comfortable and feeling of welcome in spite of their disabilities,
race, religion and sexuality. Involvement behaviour will make sure that without any
discrimination all the work member is involved. for example, a work meeting in which all
member is supposed to present, should not exclude the worker due to age, sex and disabilities.
All the opinions should be taken, regardless of their lifestyle and background by the team
member. Some benefits of diversity are it enhances the creativity due to different perspective,
ideas and experiences (Cletus and et.al., 2018). Involvement of different culture and language
helps the organization in succeeding globally and both internally and externally improved client
services. It wider the recruitment aspects due the reason of improved community relationships. It
also enables the clients from different background to get accessibility to government services and
programs.
ACTIVITY 2B
Professional relationship are the pillars of productivity at workplace, inattentive of diversity
because without them it is tough to complete the work on time and increase the productivity.
Important feature that shows a good relationship at workplace are when there is mutual respect,
acknowledgement of work, politely asking for advice and support, presence of trust which is
developed by being honest and not lie behind the back, by considering the impacts of
communication on other people, by not letting own negative thoughts affect the relationships, by
clear and effective communication either it is face to face or on phone. If facing difficulties in
expressing advised to plan before head (Copeland and Henry, 2018). Acknowledging and
appreciating when the other member knows more. Always try to welcome diversity and adapt the
idea to workplace. Don't ignore the suggestion by saying “NO, this is not the ways we work
here” instead consider them. To develop professional relationship at workplace with diverse
group of people one should encourage employee to spend time with each other, and talk about
the expertise they have and experience they gain, one should focus on developing active learning
skills and enhance teamwork skills, always encourage teammates to give and take feedback for
better improvements of skills and productivity, maintaining relationship even after disagreement
and resolve the conflicts quickly and efficiently.
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ACTIVITY 2C
Cultural safety is a term which characterize the delegation of all people, regardless of diversity.
It works beyond Cultural delicacy, examine the imbalance between power, institutional
discrimination. Culturally unsafe are those who derogate, disable and demean the identity of any
culture and identity of worker. Cultural safety workplace works on four principles which is
improvement of wellbeing and health of others, identifying the power of stakeholder and
empowering the service user, allowing them to express their issues and worries or by getting
educated about the diversity and social environment, another is by recognising the unfairness
education, employment, healthcare and society interactions. And last by analysing their work
carefully in order to avoid culture barriers and to prevent the outcome based on own decision,
attitude and belief (Curtis and et.al., 2019). Leader must understand their own rights as well as of
others and equally respect them. Work practice that should be ensured are proper collection and
provision of information, conditions for assistance, interaction with people of different class,
ethnicity, ability and sexuality, care of departed people, by observing the care policies of the
organizations, handling of personal belongings, effective communications and have facilities of
food services.
ACTIVITY 3A
It is most important to expose the respect at the time of communicating with other people.
Effective communication is the process of exchanging the ideas and thoughts with another
person’s and clarity in communication feels satisfied with each other conversation. This
demonstrates caring for their thoughts and preferences, which can make people less afraid to
speak up about their needs. There are many methods of demonstrating respect which includes: - Pronunciations: - Pronunciations enthusiastic process of communication. Incorrect use
of pronunciation may lead to create misunderstanding between the people and it is
interpreted as sign that individual are not respect and value about their thoughts. It is
more likely to happen with the traditional culture people to different culture people and
afraid to make interaction with other culture people (Manek, 2019) Generic language: - Generic language plays a major role because it expresses societal
expectations and performance. People self-decided and assumed the relationship of
anyone just by analysing them. Generic language helps to use appropriate language to
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communicate and make interaction with them. Avoid the awkwardness and also prevent
people from being eliminated.
 Understand the culture standard: - Culture diversity helps to recognize and respect the
other culture surrounding that are necessary to make the relationship and build trust with
the people. Interaction with different culture people helps to understand the culture
variations and languages. Respect and interact with every culture people that helps to
learn the ethics, standard of living and differences (Lishman, 2020).
ACTIVITY 3B
Non-verbal communication creates huge impact on the kind of relationship. Being the
fundamental factor of building the relationship non- verbal communication helps to understand
each other in interaction by analysing face expressions, mind and emotion actions. N on verbal
communication is the way of transfer of information through body languages, facial expression
and created more space. There are some non-verbal communication techniques which helps to
maintain the relationship are as follows: -
Gesture nonverbal techniques: -
 People should have to keep smile and give facial expression while interacting with the
people which makes the positive impression.
 At the time of communicating with new people, make sure do not occupy their personal
space and also not interfere with their personal issue (Gustin and Rutledge, 2020).
 To keep communication better and for long time do not touch or take any item without
their permission because it results as bad impression while making the relationship with
people because of this action people will not agree to make the trust.
Positive regard and respect: -
 Healthy relationship is founded on the mutual respect and better understanding. Respect
in relationship builds the trust, safety and value of each other.
 To make relationship trustworthy, respect all people and helps them in decision making
and gives the effective solution to solve their problem.
 Respect and value every culture to know about their standard of livings, ethics which
helps to make the strong relationship, confidence and trust (Gustin and Rutledge, 2020).
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ACTIVITY 3C
The best way to overcome with language barriers are to speak the simple and clear words
that makes the conversation effective and understandable to each other, increase the proficiency
of language and find different ways to express the thoughts with another person. To overcome
with language barrier people should require the patience and understanding that helps them to
avoid difficulties in communicating with other person. There are many ways to personally things
to overcome with the language barriers are: -
 When communicating with other person make sure to talk slower instead of speak louder.
 People should use alternative form of communication when required in any situation
while communicating.
 Make the positive environment to communicate with other because, it helps other people
to feel satisfied and safe (Yasmin, 2019).
 Use visual method of communication when required, use pictures and diagrams to
explain the complicated concepts.
 It is more important to use repetition because people need to hear again for better
understanding and remembering it. It's important to make it a regular part of
communication (Santalova and et. al., 2018).
Overcome with cultural barrier: -
There are various types of culture barriers that can produce the same effect as the
language barrier as the complete misunderstanding. People from different parts have different
culture and body language which includes class inequalities, generation gaps and several
different personal backgrounds. There are many ways to overcome with the cultural barrier are as
follows: -
 Cultural difference awareness helps in spreading the awareness among people about the
effects of diversity of culture.
 Promote the open communication which helps in understanding the different cultures and
people and easily adjust with the other culture people.
 Providing the respect to every culture which helps in building the relationship better.
Respect makes the relationship healthy, help other people in their decision making.
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ACTIVITY 4A
Various methods of communication made it easier communicate in multi-attitude of situations,
across the nation without the necessity of being face to face. Non-verbal communication is
transfer of massages or signals by a non-verbal way like gesture, face expression, eye contacts,
and body language. There is need to adjust the non – verbal communication skill in a way to
achieve cultural expectation and personal preferences. Some non- verbal activity should be
stopped like dogged questioning, raised voice, invading personal space, inappropriate eye
contacts, ignoring the visitors and demotivating based on past experiences. The RESPECT
strategies should be followed in non-verbal communication. Which is elaborated as follow: -
R:- recognise always what you are saying and how it affects the others.
E:- eliminates the negative word and thoughts that harm other as well as self.
S:- speak with people and engage in conversation , not in debate or lecture
P:- practise of appreciating others whenever necessary.
E:- earn respect from other by with respectful behaviour.
C:- consider other 's feeling always
T:- take time to listen and don't interrupt in between (LaGree and et.al., 2021).
Some more non-verbal approaches to maintain healthy relationship are smile and not as a
sign of welcome, don't touch anyone without their permission, respect people cultural values
and methodology of doing their work, provide refreshment and transportation whenever
someone is in need and don't be judgemental like assuming someone is wrong just because they
are different or not able to fit in particular environment and also don't create assumptions about
the particular belief and practising they follow without asking or interacting with them.
ACTIVITY 4 B
Employees with diverse background may have different interpretation of languages and
other form of communication. Cultural diversity is all about to accepting and respecting the
people differences in their cultural region and understand each other. There are various
strategies to resolve the difficulties
 Negotiation of cultural appropriate guidelines.
 Identification of mediator.
 Negotiating a code of practices
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Negotiation of cultural guidelines :- People are require to follow the guidelines of culture
which helps in reducing the violence behaviour. When the difficulties and misunderstanding are
not controlled in that situations ,the guidelines will implemented for future that may helps to
control the future conflict. Ensure about the enacted guidelines are effective for the people .
Identification of mediators:- Mediators are most important for resolving the difficulties and
disputes because they may help to introduce the situation and provides method to resolve the
difficulties and provides the resultant action. People have to identify the best mediator which
may help to resolve the disputes and misunderstanding in any situation among the people.
Negotiation a code of practices:- It is a written documents that is followed by all individual at
workplace. Code of practices are particular for all organization and it is the first priority of
referral to resolve the difficulties, misunderstanding and dispute among the workers at work
place (Ahmad and Widén, 2018).
ASSESSMENT QUESTION
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QUESTION 1
The cultural group is defines as the group of peoples with a particular community have
common way of praying of Gods and believing particular ethnicity. Cultural is the way of living
a person's life which include their customs, beliefs and tradition. Culture of people teach them
moral values and inspire them to treat peoples equally and also learn the people to conduct their
lives in all aspects. As the cultural group are following the common beliefs, ideas so when
someone work with cultural groups then the following information is very important and one
should aware very well in order to work effectively with them. The information are as follows:
 the person should know about their way of praying God, observe their way of living
which include dress, food and their believes. One's should know the way of greetings
when work with people of different community as every cultural community show
distinctive way to greet others.
 When someone work with cultural group then they should know the space and privacy of
peoples by observing the cultural group
 the people should know the eating habits, gesture and signals about the cultural groups to
work with them effectively.
Cultural differences shows impact on work role as in work place people comes from different
religion, place and background so when work in team then they make different decision on same
problems as the way of observing the world is different for each person. In work place the
culturally diverse people show creativity as well as create also confusion and conflicts.
QUESTION 2
The term cultural diversity is define as the way of admiring the society which is
composing of different kinds of people having different interest, ideas, beliefs, thoughts etc. the
diversity is very important in society as it enhance the new experiences and ideas and provide a
way to better solve problems as different people have different way to solve their problems. The
types of diversity are based on variations among various groups like body colour, hair colour etc.
but types of diversity which everyone faces in their role in workplaces are as follows:
4.Age diversity : it is the diversity based on different ages of people,means working with
peoples of different generations.
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