CHCPOL003 Research Report: Language Barriers in Healthcare Settings

This report examines the significant impact of language barriers on effective healthcare communication, particularly for migrant patients and healthcare staff trained in foreign lands. It highlights how miscommunication can lead to negative consequences, including non-compliance with medication and reduced access to healthcare services. The report emphasizes the importance of interpreters and culturally sensitive communication to ensure holistic health outcomes. Furthermore, it explores the benefits of communication skills training for healthcare professionals, including improved active listening, self-awareness, and the ability to communicate effectively with multicultural patients, ultimately leading to better patient care and conflict resolution. Desklib provides access to this and other solved assignments to aid student learning.

LANGUAGE BARRIERS
•Language barriers are used to
refer to linguistic barriers that
arise during communication
generally experienced by an
individual or group of
individuals, who speak different
dialects or different languages.
•Individuals engage in very little
communication, until both of
them learn a common language.
•Such language barriers are
commonly observed when
people visit a new country,
where learning a new language
becomes a cumbersome process
(Karliner et al. 2012).REMOVING LANGUAGE BARRIERS
• Removing language barriers has
been chosen as the research activity
since they create hindrances in the
process of delivering equitable and
effective health care to all patients.
• Healthcare professionals most often
include migrants who do not speak
English as their first language. Most
patients belonging to linguistic
minority groups also use a different
language to communicate during
healthcare encounters.
• Miscommunication often results in
negative consequences, which lead
to failure of the patients to show
compliance with prescribed
medication (McCarthy et al. 2013)
MISCOMMUNICATIO
N IN HEALTHCARE
•Miscommunication in
healthcare sector is
often life threatening
due to the fact that
increase number of
migrant patients and
healthcare staff
trained in foreign
lands fail to
communicate with
each other
appropriately.
•Often they have to
rely on ability of
interpreters in order
to understand what
treatment is being
offered to them
(Tenzer, Pudelko and
Harzing 2014).
•Seeking help from
nurses who do not
speak the official
language of English
results in lack of
access to healthcare
services (Mirza et al.
2014).
Student Name and ID
COMMUNICATION SKILLS TRAINING
• Communication always differs
according to individuals
• Good communication results in conflict
resolution
• We differ in our languages and dialects
• Everyone has a different sense of
perception
• Speaking a universal language
establishes our thoughts and actions
REFERENCES
Karliner, L.S., Auerbach, A., Nápoles, A., Schillinger, D., Nickleach, D. and Pérez-Stable, E.J.,
2012. Language barriers and understanding of hospital discharge instructions. Medical
care, 50(4), p.283.
McCarthy, J., Cassidy, I., Graham, M.M. and Tuohy, D., 2013. Conversations through barriers
of language and interpretation. British journal of nursing, 22(6), pp.335-339.
Mirza, M., Luna, R., Mathews, B., Hasnain, R., Hebert, E., Niebauer, A. and Mishra, U.D.,
2014. Barriers to healthcare access among refugees with disabilities and chronic health
conditions resettled in the US Midwest. Journal of Immigrant and Minority Health, 16(4),
pp.733-742.
Tenzer, H., Pudelko, M. and Harzing, A.W., 2014. The impact of language barriers on trust
formation in multinational teams. Journal of International Business Studies, 45(5), pp.508-
535.
Visser, M., Deliens, L. and Houttekier, D., 2014. Physician-related barriers to
communication and patient-and family-centred decision-making towards the end of life in
intensive care: a systematic review. Critical Care, 18(6), p.604.
•Patterns of
communication and
culture are
imperative to delivery
of holistic health
outcomes to every
patient. Language is
described as the
most essential
technology of
medicine, needed for
conducting health
care service.
•Establishing effective
communication
provides the
opportunity to all
patients present in a
health encounter to
explore the
underlying factors
that might have
contributed to their
disease or illness
(Visser, Deliens and
Houttekier 2014).
LANGUAGE BARRIERS IN COMMUNICATION
BENEFITS OF COMMUNICATION
SKILLS TRAINING
•Communicating effectively with
multicultural patients
•Improvement in active listening and
observing others
•Increase in self-awareness
•Measuring outcomes of communication
•Planning different messages and
communication strategies
•Facilitating meetings
•Influencing patients and family
members to reach a consensus