CHCPRP003: Assessment on Reflect and Improve Own Professional Practice

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CHCPRP003
Reflect on and improve own professional practice.
Question 1 Provide an example of a potential professional development support network within
an organisation, and an example of an industry networking opportunity.
Answer Skill-based training is an example of a professional development support network
within the organization, which motivates the employees in contributing to the
culture of the workplace (Bates, Phalen & Moran, 2016). An example of industry
networking opportunity is the conferences where people from diverse backgrounds
are invited to attend and get the opportunity to discuss their thoughts over a topic.
Result Satisfactory Not Satisfactory
Question 2 Why it is important to practice self-care in community services roles, and how can you
recognise when additional support is required?
Answer Self-care is important in the role of community services because it helps in
maintaining a healthy relationship with the community and meeting the social
requirements as well as prevent diseases (Lejeune, Beausaert & Raemdonck, 2018). I
can recognize the need for additional support for self-care when I feel some stress
and possess negative feelings.
Result Satisfactory Not Satisfactory
Question 3 Give two examples of principles and techniques for creating a personal development
plan.
Answer The two instances of principles that use for producing a personal development plan
are defined as well as identify the goals and understand the strengths and
weaknesses. Make a clear vision about the future and outline the strengths, as well
as areas that need to be improve are the two techniques for making a personal
development plan.
Result Satisfactory Not Satisfactory

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Question 4 Give two examples of principles and techniques for goal setting.
Answer Two principles of goal setting are clarity, which means setting clear as well as precise
goals and challenging goals that mean to raise the stakes (Prescott, Fleming & Doig,
2015). These two techniques of goal setting are consider as the SMART goals and
HARD goals.
Result Satisfactory Not Satisfactory
Question 5 Give two examples of principles and techniques for setting realistic time frames.
Answer Specify the time frame for accomplishing the goal and specify realistic goal are the
two instances of principles for setting a realistic time frame. Two techniques for
setting realistic time frame are make an actionable step for long-term goal and it also
help in reaching the objectives of the goals.
Result Satisfactory Not Satisfactory
Question 6 What current and emerging industry developments or work methods can be used to
improve work performance?
Answer The current work approaches that can be used for enhancing the work performance
are as follows:
• Organize a schedule and identify the critical projects to complete
• Focus on one task and then drive to another
• Set milestones by recording the progress and share the progression with the
team (Landers, Bauer & Callan, 2017)
• Use gamification to motivate yourself
• Make a habit of recording the project that has been completed and do not let
the work unfinished
Result Satisfactory Not Satisfactory
Question 7 Give two examples of legal and ethical requirements that relate to codes of practice.
How can you use this information to review and improve your own work practices?
Answer Ethical requirements involve the behavior of the workplace as well as respect for all
the people, whereas legal requirements consist of policies and procedures of
business and operational manual (Cameron & O'Leary, 2015). For example, Jack is an
employee of the firm who maintains ethical behavior in the workplace and respects

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the other co-workers. He also follows the legal procedures as well as policies of the
company to prevent any fraud or error.
I could use the above information by acting ethically in the workplace and follow all
the legal obligations that are required for improving my work practices. I will respect
the feeling or behavior of co-workers to maintain a healthy working relationship
within the organization.
Result Satisfactory Not Satisfactory
Question 8 Give two examples of legal and ethical requirements that relate to duty of care. How
can you use this information to review and improve your own work practices?
Answer Two legal requirements related to duty of care are a person should be aware of how
the legislation of the company relates to the client with whom he is working, and the
persons should have confidence in their work (Gray & Thorpe, 2015). The ethical
requirements for duty of care include doing the right thing for the client and provide
appropriate attention to the client.
I can use these legal and ethical requirements to enhance my work practices. I
develop confidence in doing my work and have clarity in my all work. I will do the
right thing for the customer or client and give proper attention to the client to
understand his need.
Result Satisfactory Not Satisfactory
Question 9 What is meant by ‘formal’ and ‘informal’ learning? Provide an example of each kind in
relation to professional development.
Answer Formal learning means a kind of learning program through which instructor,
instructional designer, and training department define the objectives or goals, and it
is also known as structured learning (Greenhow & Lewin, 2016). Examples related to
formal learning are web-based training and workshops.
Informal learning is also known as non-formal learning and refers to the type of
learning through which learner arrange their own goals as well as objectives. For
example, instances related to informal learning are reviewing articles and
preparation of research for projects.
Result Satisfactory Not Satisfactory
Question 10 Explain what you could do to seek support for a learning style when undertaking
further training, and what benefit this may have.
Answer I could develop my skills like speed reading or making good comprehension to seek
support for a learning style. I could also take suitable notes and ask questions to
develop my reading learning style and stay organized in learning.
Learning style may benefit me in various ways such as-

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• It builds self-confidence and gains knowledge regarding my learning (Leroy,
Anseel, Gardner & Sels, 2015)
• It also helps in improving the self-image
• It enables me to enjoy any process of learning
• It will teach the best way of using our brain to enhance learning
• It inspires and motivates for lifelong learning
Result Satisfactory Not Satisfactory
Question 11 The practices, regulations and circumstances that shape your work practices are
subject to change. Give two examples of how professional associations can provide
professional development opportunities.
Answer The two examples are:
Professional associations can provide professional development opportunities by
organizing events or conferences and research the areas of practice or innovation
(Pellé & Reber, 2015).
Both these professional associations helps the employees to understand their work
role and also influence them to follow the regulations of workplace and by this way it
develops the opportunities of the professional members of an organization.
Result Satisfactory Not Satisfactory

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Case Study Instructions
 Read the scenarios and answer the questions below for each of the scenarios.
No. The student’s assessment shows evidence of the following:
1 Section 1 - Scenario 1
Joel works in a program for young people with disabilities to help them develop their social,
educational and independent living skills. Connor, a 15-year-old participant, engages in
behaviour of concern. Joel loses his temper and just stops himself in time from slapping
Connor to make him stop.
Joel feels very remorseful about his behaviour and realises he needs help to control his
anger and Connor’s behaviour.
Later the same week, Joel observes a co-worker, Michael, giving chocolate to Connor to
encourage him to modify his behaviour. Joel is surprised, as this goes against everything he
has been told about managing behaviours of concern, and also because Connor’s parents
have asked that he not be given any food containing sugar.
Michael laughs when Joel asks about this and says he does lots of things he is not supposed
to do to ‘make Connor behave’, including giving him presents and small amounts of money.
Joel thinks that Michael is not helping Connor manage his behaviour and he is making it
more difficult for other workers who do not offer bribes to manage Connor’s behaviour.
Joel is not sure whether he should intervene in Michael’s irresponsible behaviour or just
ignore the observations he has made.
Required Evidence
Q1 What should Joel do to obtain the help he needs (self-care) to manage his own behaviour?
Answer
Joel should simplify his schedule, do physical activity like exercise, take a long breath, met
with the counselor, and do mini-meditation to manage his behavior.
Result Satisfactory Not Satisfactory
Q2 Why could Joel’s situation be described as an ethical dilemma?
Answer
Joel’s condition could be defined as an ethical dilemma because he has to prioritize the
ethical principles of Michael instead of his ethical principles related to the managing
behavior of concern.

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Result Satisfactory Not Satisfactory

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Q3 What common principles outlined in the ACWA Code of Ethics could Joel use to guide his
actions in this situation?
Answer
The principle that has been drawn in the ACWA code of ethics is that every individual with
different religion, race, sex, age, gender or other diversity has the right to increase his or
her potential providing, and it does not invade upon the right of others, and this principle
could be used by Joel to guide his behavior (Salloum, Kondrat, Johnco & Olson, 2015).
Result Satisfactory Not Satisfactory
Q4
Joel feels isolated and has started to experience anxiety when he is working with Connor
and Michael. Describe two possible consequences for Joel, Connor and his employer if he
does not practise self-care?
Answer
If Joel does not practice self-care, then the major consequence can be depression and heart
disease. Connor may face an unhealthy relationship and anger from Joel. Two
consequences for Michael are stress and decrease in compassion.
Result Satisfactory Not Satisfactory
Q5 What effect does Joel think that Michael’s values, beliefs and behaviour are having on
Connor?
Answer
Joel thought that the behavior, values, or beliefs of Michael might have negative effects on
Connor as his behavior seems to be irresponsible, and he is not helping Connor in managing
his behavior.
Result Satisfactory Not Satisfactory
Q6
Michael receives a written warning from his employer about his conduct, as he is later
observed by a supervisor allowing Connor to wander unsupervised next to a busy road
while on a community activity. How has Michael failed to meet his responsibilities? Does he
have a responsibility to change his behaviour and, if so, what changes should he make?
Answer
The responsibility of Michael is to look after Connor while conducting a community activity,
but he allows him to wander outside near the busy road and this shows that Michael had
failed to meet his responsibility towards Connor. Yes, he has the responsibility to change
his behaviour by changing his habit and focus on his work to get success.
Result Satisfactory Not Satisfactory

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Q7
Joel decides to talk about the situation with Connor’s behaviour support needs in a team
meeting and to seek feedback from his colleagues about how he has managed the
situation. Imagine you are Joel’s work colleague. What guidance or advice would you offer
him?
Answer
As a colleague of Joel, I would advise identifying the effect of his attitude on the behaviour
of Connor. It is also advisable to maintain control over the negative actions and pay more
attention to the words of Connor.
Result Satisfactory Not Satisfactory

92 Section 2 - Scenario 2
Jennifer has been providing support to a number of families who use a respite program for
which she is responsible. One of her colleagues, Tim, who runs a similar program is
unexpectedly away for a fortnight as he has urgent family commitments to attend to.
Jennifer offers to assist Tim by running his program as well as her own, seeing it as an
opportunity to develop her management skills for the future. Jennifer decides to deal with
the day-to-day administrative tasks and place on hold any urgent issues and new
applications to the program, because she thinks it is more appropriate for her colleague to
handle these on his return to work.
After the fortnight, Jennifer decides to seek some feedback from her supervisor about how
she has managed the situation. Karina, the supervisor, tells Jennifer she is very impressed
that she had been so careful in respecting the boundaries between the two programs and
that Jennifer had not overstepped the boundaries of her role. Karina compliments Jennifer
on her ability to manage two tasks effectively and also to ensure Tim is able to step back
into his own role without any difficulties.
Required Evidence
Q1 Jennifer decides to also seek feedback from some of the people she has supported in the
program during the fortnight. What is one approach she could use to do this?
Answer
Jennifer could use an approach of the questionnaire to seek comment from the people
whom she has reinforced during the program.
Result Satisfactory Not Satisfactory
Q2
During the fortnight that Jennifer is running both programs, she runs a training workshop at
an inter-agency networking meeting. What are two ways Jennifer could seek and reflect on
feedback from colleagues from another agency at this training session?
Answer
Jennifer could use email and taking the interview or ask questions to get feedback from the
colleagues of the different agency so that she could improve her work if needed.
Result Satisfactory Not Satisfactory
Q3 Jennifer’s supervisor asks her to reflect on her own performance during the fortnight. What
approach could you use to do this?
Answer
I will use a reflective approach to reflect my performance as it helps me to develop
personally and establish new methods of interacting with my colleagues. Reflective
approach will help in acquiring new knowledge as well as skills and identifying professional
strengths for development (Zeichner & Hollar, 2016).
Result Satisfactory Not Satisfactory

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Q4
Several of the participants in the training workshop provide feedback that Jennifer moved
too quickly through the content and they did not always understand the information.
Jennifer reflects on her workshop and decide there was a lot of content that she had tried
to cover. What could Jennifer do to improve the workshop for next time?
Answer
Jennifer could elaborate on the main points in the training workshop so that the
participants could understand the topics and cover the rest of the part of the content
quickly to maintain the time. She needs to cover the whole content of the workshop, but it
is also essential to make the other understand the topics of the content. Hence, she could
explain the important portions in a steady motion to the attendees.
Result Satisfactory Not Satisfactory
Q5
What would be one legal and one ethical consideration that Jennifer would need to make
before deciding how to respond when she knew Tim was going to be absent from work for
a fortnight, given her own knowledge of her existing work role and job description?
Answer
Jennifer would need to make both legal and ethical consideration before responding to the
work role and job description in the absence of Tim. The legal consideration that she has to
make is the license or permit, and ethical consideration is confidentiality.
Result Satisfactory Not Satisfactory
3 Section 3 - Scenario 3
Luke is about to participate in his first performance appraisal. He is nervous, but recognises
that it is an opportunity to demonstrate his commitment to improving his work skills and
knowledge.
Before the appraisal, he spends time thinking of examples of how he meets each key
performance indicator of his job description. He also considers areas of work that he would
like to improve and writes a list of goals and strategies for achieving them.
Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses her
with how well prepared he is and how he has clear goals for his personal and professional
development. They discuss Luke’s future work goals and Claire makes suggestions about
training and personal development opportunities that could help him achieve them.
She also acknowledges Luke’s ability to develop positive relationships with clients,
especially young males who have a similar background to his own. However, she suggests
that Luke undertake cultural awareness training so he can develop a better understanding
of the increasing number of people who come from other cultures and have etiquette and
communication protocols different from him.
Required Evidence
Q1 What must Luke learn how to do after the review, and how will it benefit his work
practices?

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Answer
Luke must learn the different cultural perspectives of people and seek cultural awareness
training after the performance review. It will provide benefit in the work practices by
enabling him to understand the cultural perceptions as well as the behavior of the different
people. Luke, could also prevent conflict within the workplace.
Result Satisfactory Not Satisfactory

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Q2 How does Luke show commitment to upgrading his skills and knowledge?
Answer
Luke shows commitment to upgrade his knowledge and skills by spending his time thinking
about how he will meet each of the crucial performance indicators of his job. He also
recognizes the areas required to enhance and make a list of strategies to achieve them.
Result Satisfactory Not Satisfactory
Q3 Why should performance review processes be conducted regularly?
Answer
The process of a performance review should be conducted repeatedly because it will
provide an opportunity for the individual to demonstrate a commitment to improve the
working skills and knowledge (Truong, 2016). It will also provide both personal and training
development opportunities.
Result Satisfactory Not Satisfactory
Q4 What are three options Luke could consider for building skills and knowledge related to
cultural awareness?
Answer
Three options that need to be consider by Luke for creating cultural awareness skills are –
• A better understanding of the number of culturally diverse individuals
• An understanding of communication protocols to communicate effectively with the
diverse persons
• Having polite behaviour among the members of the team
Result Satisfactory Not Satisfactory

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References
Bates, M. S., Phalen, L., & Moran, C. (2016). Online professional development: A primer. Phi
Delta Kappan, 97(5), 70-73.
Cameron, R. A., & O'Leary, C. (2015). Improving ethical attitudes or simply teaching ethical
codes? The reality of accounting ethics education. Accounting Education, 24(4), 275-290.
Gray, E. A., & Thorpe, J. H. (2015). Comparative effectiveness research and big data: balancing
potential with legal and ethical considerations. Journal of comparative effectiveness
research, 4(1), 61-74.
Greenhow, C., & Lewin, C. (2016). Social media and education: Reconceptualizing the
boundaries of formal and informal learning. Learning, media and technology, 41(1), 6-
30.
Landers, R. N., Bauer, K. N., & Callan, R. C. (2017). Gamification of task performance with
leaderboards: A goal setting experiment. Computers in Human Behavior, 71, 508-515.
Lejeune, C., Beausaert, S., & Raemdonck, I. (2018). The impact on employees’ job performance
of exercising self-directed learning within personal development plan practice. The
International Journal of Human Resource Management, 1-27.
Leroy, H., Anseel, F., Gardner, W. L., & Sels, L. (2015). Authentic leadership, authentic
followership, basic need satisfaction, and work role performance: A cross-level
study. Journal of Management, 41(6), 1677-1697.
Pellé, S., & Reber, B. (2015). Responsible innovation in the light of moral
responsibility. Journal on Chain and Network Science, 15(2), 107-117.
Prescott, S., Fleming, J., & Doig, E. (2015). Goal setting approaches and principles used in
rehabilitation for people with acquired brain injury: a systematic scoping review. Brain
injury, 29(13-14), 1515-1529.
Salloum, A., Kondrat, D. C., Johnco, C., & Olson, K. R. (2015). The role of self-care on
compassion satisfaction, burnout and secondary trauma among child welfare
workers. Children and Youth Services Review, 49, 54-61.
Truong, H. M. (2016). Integrating learning styles and adaptive e-learning system: Current
developments, problems and opportunities. Computers in human behavior, 55, 1185-
1193.

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Zeichner, K., & Hollar, J. (2016). Developing professional capital in teaching through initial
teacher education: Comparing strategies in Alberta Canada and the US. Journal of
Professional Capital and Community, 1(2), 110-123.