Leadership and Management Report: Chester Grovenor Hotel and Marriott

This report analyzes leadership and management practices within the hospitality industry, focusing on case studies of the Chester Grovenor and Marriott hotels. It explores the implementation of change management, specifically the adoption of new technologies like automated door locking systems, and its impact on both staff and customer experiences. The report applies Kurt Lewin's Change Model to understand the unfreezing, changing, and refreezing stages within each hotel. Furthermore, it emphasizes the importance of talent management, including employee development, training, and the assignment of roles and responsibilities. The report concludes by highlighting the significance of effective leadership in managing hospitality functions and achieving business objectives. The analysis draws on academic sources to support the discussed concepts.

Management and leadership skills in hospitality industry
INTRODUCTION
The hospitality industry consists of different enterprises which are
involved in providing accommodation, drinks and meals to
various people. This is helpful for managing the living of various
tourists. This report will include the following the presentation
about the new change that will take place in the Chester Grovenor
hotel which is associated with the leadership and management.
Lewins Change Model
Kurt Lewins model in chester Grovernor
 Unfreezing – When the change is implemented in this
hotel, first step is to unfreeze the existing process and
look for a new change. In this hotel, technological
advancement will be used in this hotel. Automatic door
locks will be used in guest rooms.
 Changing – Management is not prepared to adopt this
change. Staff is provided effective training to use the
new automatic locking systems and lockers.
 Refreeze – When employees have understood the new
system of locking there will be no problem in managing
the door system.
Kurt Lewins model in Marriott
 Unfreezing – In Marriott hotel, automatic door locking
is used for providing safe and secure environment to
customers.
 Changing – Management of this hotel has adopted this
change and automatic locking systems are used.
 Freeze – this locking system is used in Marriott rooms
for providing customers more convinient service.
This is about focusing on your current team and your scope
of work. Make developing your employees a core part of
the job. Look for ways to support employees in their efforts
to learn and grow. Hold employees accountable for their
development. This is about looking beyond your team or
function to consider the larger talent needs and
opportunities. Develop successors who can take on your
job. Take ownership of the organization’s talent
management process. Use on the job training experience to
the employees Develop new role and responsibilities for the
managers. These are various ways by which Chester
Grovenor hotel can attain success.
Change management and leadership skills
Take responsibility for developing your employees.
This is about focusing on your current team and your scope of work.
Make developing your employees a core part of the job.
Look for ways to support employees in their efforts to learn and
grow.
Hold employees accountable for their development.
Take responsibility for developing talent in the organization.
This is about looking beyond your team or function to consider the
larger talent needs and opportunities.
Develop successors who can take on your job.
Take ownership of the organization’s talent management process. 3.
Use on the job training experience to the employees
This will help in identification and providing the roles, tasks and
assignments to the individuals.
Develop new role and responsibilities for the managers.
References
Jenifer, R.D. and Raman, G.P., 2015. Cross-cultural communication
barriers in the workplace. Internafional Journal of Management.
6(1). pp.348-351.
Yuriev, A. and et.al., 2018. Overcoming the barriers to pro-
environmental behaviors in the workplace: A systematic review.
Journal of cleaner production. 182. pp.379-394.
Leadership in talent management
From the above report it can be concluded that the hospitality
organisations have to use effective leadership for managing the
functions and business activities properly. These have to be
completed in order to manage profits.
Conclusion