Comprehensive Report: HR Management at Churchill Residential Home Care

This report delves into the crucial aspects of Human Resource (HR) management within the health and social care sector, specifically focusing on the Churchill Residential Home Care. The introduction highlights the vital role of HR in employee development, resource allocation, and creating a positive work environment, with a strong emphasis on quality and service delivery, particularly in the context of external regulatory bodies like the Care Quality Commission. The report examines the recruitment and selection processes, including planning, strategy development, and the identification of required skills for potential candidates. It outlines the steps involved in the recruitment process, from advertising vacancies to conducting interviews, and provides a detailed job description for an Assistant Housing Manager position. The report also includes a sample cover letter and CV from a candidate, and a sample interview invitation. The report emphasizes the importance of ethical considerations, integrity, and effective communication skills in the health and social care industry.

Managing
Human Resources

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 (1.1, 1.3)............................................................................................................................1
Recruitment and selection......................................................................................................1
Task 2 ( 3.1, 3.2, 3.3, 2.1)..............................................................................................................12
Probationary meeting with a training and development plan. .............................................12
TASK 4 ( 4.1, 4.2, 4.3 ).................................................................................................................18
CONCLUSION .............................................................................................................................19
REFERENCES..............................................................................................................................21

INTRODUCTION
Managing human resource refers to the role performed by the manager for the employee
development. This also includes the task like allocating work, managing resources, providing
direction, goals and vision, creating healthy and positive environment, providing motivation,
monitoring employee performance, linking employees and management, establishing work
ethics, listing to issues of employee and many more. Such tasks are very necessary in health and
social care (Stone, 2013). This department is developing rapidly and has vast structure in the
industries. The most important is the quality and services which are being provided to the
patients and public. The quality in health and care services are being taken care and is
considered to be the primary motive. Consistent delivery and high quality services are the main
quality services which must be provided to an individual in this industry. Quality in this industry
is being governed by the external bodies and care quality Commission. For the best services and
better heath care the recruitment process plays a great role. HR recruit only those people who
have the best skills, full dedication in heath and quality care. Moreover, their quality are being
monitored and organization makes sure that their skills stay with them. All such tasks are
completed by the HR in scrutinised way, along with monitoring which helps them to maintain
the quality in this business areas. Moreover, there is major role of ethics and integrity which is
necessary part of firm. This report evaluates managing HR in health and social care firms. To
understand more effectively Churchill Residential Home Care is taken where role of HR is being
discussed. Main objective of the firm is to get different types of staff which can be represented to
various societies. For this, firm is trying to reach new recruits and candidates which can
represent the organization to society in the country. The report contains various aspects which
are necessary during and after the recruitment process by HR.
TASK 1 (1.1, 1.3)
Recruitment and selection
Recruitment and planning are required in the organization as there is demand of talented,
hard-working and motivated man power in the organization. The main objective of the
recruitments process is to get proper effective, efficient and quality of workers which can help
the firm to achieve their goals and objectives. Recruitment is done for the selection of eligible
candidates at right place-time. Being a part of the Churchill Residential Home Care, recruitment
and selection are very necessary so that operational function in the organisation can be easily
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maintained ( Varma and Budhwar, 2013). For this purpose I need to make plan, develop strategy
and make reliable research. After all this I need to develop those identified skills which are
required in future by the candidate. In order to make the recruitment and selection process I need
to identify the places /position where new applicants and number of candidates required. The
recruitment process needs to be adoptive, cost effective, flexible and responsive enough within
the time limit along with this it should fulfil the immediate demands of the firm. The selection
procedure is little challenging as there are various measures which needs to be developed and
measured. In health and social care at home their communication skills, ethics, decision making
ability, punctuality is measured. Moreover, they should be able to produce, maintain and
evaluate the data in health and social care. At last, through their knowledge and data analysis
they must be able to handle the situation in health and social care. The pay scale, grade, date of
joining and other specific condition must known to me. After all the planning and strategies
made for the recruitment, then advertisement and vacancies are posted on the news papers, T.V.
and internet. Through the advertisement, the required qualification, experience, ability and post
is mentioned. Furthermore details like pay-salary, working time and specified condition can also
be mentioned. By this procedure the interested student who qualify those ability are allowed for
the next stage of interview. After that screening is done and at last the evaluation is done for the
effectiveness and control plays crucial part.
At the beginning the procedure the invitation letter was send by me which includes the
details like post, position, pay scale, qualification, experience, working time and ability required.
Job profile required for the position of housing officer ( they are required by the local authority
or for housing association.
SET 1
JOB DESCRIPTION
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Organisation Name: Churchill Residential Home Care
Job Designation: Assistant Housing Manager
Location: London,UK
Reports to: Housing Manager
Roles and Responsibilities: Work place would be office and at certain time you need to visit
and inspect homes. Your work will be for the local authority. You need to identify the needs of
people, provide them vacant accommodation, regular inspection, providing guidance to peoples
benefits and welfare, attend meeting and work with other social agencies.
Pay scale: 21000 to 60000 pounds/ year
Working hour: 35 to 42 hours, 5 days a week
For experienced candidates: 60000-70000pounds/year
Application date: 20th June 2017
Interview Date: 22nd June 2017
Interested candidates may mail their CV and Cover letter at [e-mail]
Person Specification:
Qualification: Graduated from the known established University along with certificate in
Chartered Institute of Housing. Moreover, candidates must pass the Disclosure and Barring
service.
Employment conditions: 5 days a weak
Age: 25 to 35 years
Skills and experience: Person must have the knowledge of organisation structure, negotiating
skills and IT skills. Along with this their time-management, analytical and budgeting skills must
be good. Person should have the skills in maths, fluency in English.
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Through the above, job description few candidates have applied from which 4 CV have
been selected as they were more qualified and had more experience than others. After which
following invitation were send to four students, 2 for the interviewing and 2 are invited for
interview ( Ketchen Jr and et.al., 2017). The mention 4 students have already send their
invitation letter to the company and following mail was send to them regarding the invitation.
Following was one the Cover letter and CV received by me from the candidates which I selected
for the interview.
SET 2
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YXZ
Abc street, London, UK( 455653) || 33243-132464 || [e-mail]
Dear Mr. Xyz,
As a qualified and skilled assistant Housing manager, I have gone through your posting for the
new Assistant Housing manager with engrossment. My experience and skills are align perfectly
well with the qualification you are searching at Churchill Residential Home Care, in particular
my role as the assistant housing manager at the DD Housing and residential Home care, and I
determined to make valuable service to your organization.
I am having an experience of more than 7 years in the requested field. I am adept in making
data analysis, managing resources, performing social activities, regular inspection, providing
guidance to peoples for their social and health care. Moreover, my current job experience has
provided me great knowledge of handling people with care and providing social advantages to
them. It had made me well round and has specialized me on skills required for the housing
manager. Developing the plan and managing the programs are the abilities were I got more
focused.
My abilities are:
 Welfare Benefits
 Report Writing and program documentation
 Property Inspection
Moreover, to this my experience, knowledge, personal qualities and skills combined, I have
passion towards the social care for the under-privileged people. In addition to this, I am highly
self motivated and enthusiastic about Churchill Residential Home Care focus on the social
welfare and contribution provided by them. I would feel immanence pleasure and feel great
opportunity in working with your organisation and contribute to achieve your goals and
objective.
Please review my CV for the further details like my education qualification and other career
achievements. Further, I would follow up to request for an appointment for the further
discussion about how my qualities and education can support my your company and meet your
needs. I have have no doubt that you will find me well qualified for the position of the Housing
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Assistant Manager position.
Thank you for your consideration and time in advance.
Sincerely,
YXZ
YXZ
Abc street, London, UK( 455653) || 33243-132464 || [e-mail]
Summary:
Social Worker who have served from past 5 years in welfare of the public. Have experience
from the established firms and positive review of the public. Moreover, specialized in the relief
service and parenting. Able to work effectively in the stressful areas and high performance in
maintaining the data sheets.
Highlights
 Staff development
 Counselling to all age group people.
 Program management
 Emergency response training
 Health and Family care expert.
 Attentive
Experience
3/ 2010 to current: Assistant Housing manager
 Analyse and evaluate the problem in the societies needs and concern.
 Easily manage and regulate the inspection
 Consult other experts for the treatment of specific patients and clients.
 Educate other members of the community
 Identification and developing the solution to the problems which are associated with
the society.
 Efficient in maintaining the details in report and history records.
Education
2008 Master in Business Management (The Chartered Institute of Housing)
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2006 Bachelor in Business Administration (The Chartered Institute of Housing)
2004 Diploma in Housing (London University)
Proficient and scored A in maths, English and home science
Area of Expertise:
Welfare Benefits
Report Writing and program documentation
Property Inspection
Personal Skills:
Caring
Responsible attitude
Good interpersonal skills
Efficient Organization and social skills
Expert in lecture delivery
Personal details:
DOB: 15/ May/ 1995
Driving licence: yes
Passport availability: Yes
Nationality: British
For the selected candidate as it fulfils the maximum criteria, a mail was send my me to
the specified person for the interview which held on the 22nd June 2017. For this purpose below
was the mail send by me to the applicants which had applied:
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SET 1
From [e-mail]
To [e-mail]
Cc
Subject Invitation for the interview
Dear YXZ,
We would like to thank you for applying for the post of Assistant Housing manager with
Churchill Residential Home Care in London, UK.
We have gone through your details and considered you better for the next process which is
interview. For this purpose we would like to invite you to our Home care office for interviewing
you for the applied position. Your interview will at Churchill Residential Home Care, London
on May 20th June 2017 at 10:00 am.
For further any details or query feel free to contact me at 656-224-245354 or mail me at
[e-mail]. It a request to you to please be on time.
Sincerely,
Xyz
Xyz
HR department
Churchill Residential Home Care
London, UK
Xyz@ Churchill.com
After this process the interview was held for which I had to prepare the question which
are generally not asked so that more the skills can be identified. The interview was held at the
office only at 10:00 and I suppose all the candidates were ready for the interview (MacDougall
and et.al., 2015). The interview started and at the panel side I with my other team mates was
sitting.
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SET One:
At the starting for only general introduction was done. Then the ability and qualities were
analysed by us, for this these were the question which were asked by me
Question 1: How will you face the situation when you have lot of work load and stress at
someone else home.
Question 2: Being provided the condition where you need to perform the service at the patient
house for 6 months with proper care and how often can you describe healthcare interpreting.
On the basis of the above questions and interaction with that person following marking sheet was
prepared by me. Moreover, the candidate was selected in the interview round and I was
influenced by the communication and interpersonal skills of the person.
/Marking Scoring of all the candidates
Qualities
Assessment
Person 1 Person 2 Person 3 Person 4
Education
qualification ,
experience and
training
4 3 3 4
Prior Work
Experience
3 3 4 5
Administration
Experience
5 4 3 3
Leadership
quality
4 3 3 3
Service skills for
the customers
4 3 3 2
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Interpersonal
Skills
4 3 4 4
Candidate
Enthusiasm
4 3 4 3
Complete
impression
5 3 3 4
The following numerical rating was based on
5 – Exceptional
4 – Good
3 – Average
2 – Satisfactory
1 – Unsatisfactory
As per the above scoring or marking candidate 1 was chosen for the place of Assistant
Housing manager at the organization. The quality, skills and ability was shown during the
interview. Moreover, the person has very good qualities in administration experience and over all
performance of the person was also good (Wirtz and Heracleous, 2013). After the interview the
candidates were allowed to leave and were told that final decision will be told through the mail
or a call would be made by me. After the complete discussion with my team members we
selected the candidate 1 and employment letter was given to YXZ on his mail ID. A call was
made by me for the further clarification and request for the security details. Also, all the legal
policies and work was described to the applicant. Following was the letter given from Churchill
Residential Home Care to the selected candidate.
SET One:
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