Analyzing Communication Barriers at Cinnamon Grand Hotel After Attacks

This report examines the communication challenges faced by the Cinnamon Grand Hotel in Sri Lanka following a terrorist attack. The study identifies faulty planning and physical barriers as key communication obstacles. To overcome these, the report suggests employee orientation to re-establish objectives, goals, and procedures, and emphasizes understanding the emotional state of employees. The report also highlights the importance of cultural awareness in communication, especially given Sri Lanka's diverse tourist population. The conclusion summarizes the challenges, proposed strategies, and the critical role of cultural influence in the hotel's communication and negotiation efforts.

WORD
INTRODUCTION
The present case study is based on the latest terrorist attacks which
took place on Easter Sunday. The present study will focus on the
Cinnamon Grand hotel and what was the impact of the attack on
the hotel and its working. The report will outline some of the
barriers and challenges which the hotel faced due to the attacks.
Further it will discuss some measures and strategies through which
the hotel can improve its barriers to communication. At last the
report will outline the awareness of cultural influence on the
communication and negotiation.
Communication challenges and barriers
The hotels faced many communication barriers and
challenges after the attacks are as follows-
Faulty planning- This is the major
communication challenge faced by the Cinnamon
hotel. After the attack the manager were not in proper
state of mind so they were not able to plan properly
that how they will bring the people back to normalcy
after the severe attacks.
Physical barriers- Because of the attacks there
was much loss to the environment like collision of
buildings, monuments, trees, landslides and many more
such type of losses. This posed a problem because it
may be possible that because of these destructions the
staff of the hotel may not be able to reach to the hotel.
Overcoming communication barriers through
development of some
There are many barriers which the company faces as
discussed above. So to overcome these barriers the
Cinnamon hotel can use the below discussed strategy-
Employees orientation- After the severe attacks all
the employees and the workers were in shock and mental
trauma as the hotel was severely damaged due to the
attacks. So the manager can do a fresh start by orienting
the employees again with the objectives, goals, process,
procedures followed by the hotel so that they clearly know
what they have to do.
Understanding emotional state- Because of the
attack the employees and the people were in mental stress
and trauma. So before communicating the manager of the
hotel must understand the state of mind of the employees
that whether they are able to understand the message or
not. strategies

Awareness of cultural influence on
negotiation and communication
The person before communicating must
keep in mind the cultures of the other people. As
Sri Lanka is a popular tourist destination so
many people from diverse and different cultures
comes here to explore the place. So it is very
necessary for the hotels to understand the culture
of the tourist before communicating anything to
them. If the hotel understands the cultures of the
tourists in a good way then the tourists will be
more attracted towards the Cinnamon hotel even
after the severe terrorist attacks.
CONCLUSION
The above report discussed about the terrorist
attack held in Sri Lanka recently. The report
discussed about the challenges faced by the
hotel in communication with others of that
place. Also it devised and discussed about
some of the strategies with help of which
the barriers can be overcome by the hotel
chains. At last the report demonstrated the
awareness of the cultural influence on the
negotiation and the communication of the
hotel with others.