CIPD Level 7 Assignment 1: Skills Development and Career Analysis

This CIPD Level 7 assignment presents a comprehensive analysis of an HR professional's skills, experience, and career goals. The assignment begins with a detailed curriculum vitae, outlining the individual's professional journey, including various roles in HR operations, customer service, and management across different companies and countries. The core of the assignment focuses on demonstrating the development and effectiveness of five key skills: management of interpersonal relationships, decision-making and problem-solving, leading and influencing, interpreting financial information and managing finance, and people management. Each skill is elaborated with specific examples from the individual's work experience and supplemented by evidence from completed courses and extracurricular activities. The assignment also includes a learning log documenting activities undertaken during the CIPD program, further illustrating the individual's commitment to professional development. The document provides a clear development plan (CPPD), outlining career goals, resources needed, success criteria, and ongoing review processes. This assignment offers valuable insights into the practical application of HR principles and the importance of continuous professional development.

CIPD Level 7 Assignment 1
CIPD Level 7 Assignment
By
<Your Name>
Course
Instructor’s Name
Institutional Affiliation
The City and State
The Date

CIPD Level 7 Assignment 2
Introduction and Background Information
The Curriculum Vitae that could be used for applying for a post in Human Resource is as
follows;
Ingo Schleicher-Mogavero
572 Mason Road
92084 Vista, CA
Mobile: [phone]
Email: [e-mail]
A) PERSONAL SUMMARY
I am a dynamic and motivated HR professional with a proven record of generating and building
relationships, managing projects from concept to completion, designing educational strategies,
and coaching individuals to success. I am skilled in building cross-functional teams,
demonstrating exceptional communication skills, and making critical decisions during
challenges.
B) CAREER EXPERIENCE
I) HR Process Lead, HR Operational Excellence (Global)
Period: September 2018 – May 2019
Roles

CIPD Level 7 Assignment 3
 Maintain a good understanding of HR policies and work with the local HR teams to
understand the existing policy landscape and any emerging requirements to respond to
the emerging regulatory context.
 Initiating and managing an on-going programme of process improvement across HR
operations, looking at on-going opportunities to streamline and improve delivery of core
HR processes to customers
 Developing and delivering an HR training plan to ensure all HR team are up to speed
with HR policy and process requirements
II) HR Shared Service Centre Advisor for Germany and East Europe
Period: September 2017 – September 2018
Roles
• Serve as first point-of-contact for HR queries from line managers and colleagues -
providing accurate and timely information, advice and interpretation of UK and European HR
policies, processes and issues.
• Assess the risks and work in a safe manner at all times, robustly implementing health and
safety rules, instructions and systems and refuse to undertake work that compromises your safety
or health.
• Report in a timely manner all incidents including near miss and safety observations
(NMSO), accidents and injuries and raise any health and safety concerns with your line manager.
III) German Customer Support Expert – DHL Parcel UK, Staines, UK
Period: November 2016 – August 2017

CIPD Level 7 Assignment 4
Roles
• Professionally assist DHL B2B customers throughout Europe to assist with shipment
queries within a timely manner
• Coordinate the logistics and work closely with the DHL warehouses to successfully and
timely prepare LGV transports of bulk parcels for various B2B customers
• Work closely with a team of 7 individuals to coordinate and accomplish multiple
administrative tasks within a team environment
IV) German Speaking Customer Service Administrator – Primrose, Reading, UK
Period: September 2016 – October 2016
Roles
• First point of contact for customer queries, troubleshooting and problem-solving to retain
customer satisfaction
• Liaise with customers via phone as well as email. Process refunds, resending of orders
and coordinate with warehouse regarding product availability
V) Centre Manager -DV-Com GmbH, Berlin, Germany
Period: November 2014 – August 2016
Roles

CIPD Level 7 Assignment 5
• Oversee, coordinate and manage various customer projects for entire site of
approximately 30 employees to obtain the highest possible yield profit in accordance with
company benchmarks
• Continuous monitoring and analysis of all project performance through various key
performance indicators (KPIs) to ensure company goals are achieved
• Ad-hoc analyses for management which includes issuance of weekly project performance
reports
VI) Head of Operations – Berlin Bedrooms GmbH, Berlin, Germany
Period: November 2010 - October 2014
Roles
• Assisted in aiding vacation rental owners to rent their properties to third parties within the
Berlin metropolitan area
• Maintained and built strong relationships with existing customer base and maintained
customer satisfaction both with third party customers as well as property owners
• Coordinated with other subcontractors and managed rental property for property owners
VII) Project Lead Manager – adm GmbH, Berlin, Germany
Period: September 2002 – October 2010
Roles

CIPD Level 7 Assignment 6
• Trained and mentored employees and other Team Leaders to optimize performance of
customer projects
• Ad-hoc analyses for management which includes issuance of weekly project performance
reports
• Calculated and invoiced customers for all projects, managed and collected receivables
from customers
C) KEY SKILLS AND COMPETENCIES
• Multi-tasking of numerous projects stemming from various dissimilar industries
• Customer relations management (CRM)
• Employee training and development, coaching and mentoring
• Project monitoring as well as quick decision-making and problem-solving
• Time management and organizational skills
• Supervisory and management experience
• International experience in the United States (March 2005 - August 2005)
• International experience in the United Kingdom (August 2016 – May 2019)
• Computer Expertise – SAP Success Factors, SAP ByD, SAP C4C, PowerBI, Oracle, MS Excel,
Word, PowerPoint, various customer-specific application programs and dialer systems
D) ACADEMIC QUALIFICATIONS

CIPD Level 7 Assignment 7
• Agricultural Science Apprenticeship: Institute of Agricultural Science, Ettlingen, Germany –
1990 - 1993
• High School Diploma: Östringen High School, Germany – 1985 - 1990
E) LICENSES AND CERTIFICATIONS
• CIPD Level 7 Certification (in Process)
• CIPD HR Fundamentals
• ST. Paul´s College – Train the Trainer Level 3 and 4
• Open University – Business Fundamentals: Effective Networking
• Open University – Management and Leadership: Leading a Team
• Capella - Six Sigma Yellow Training
F) LANGUAGES
• German – Fluent (Native language)
• English – Fluent
G) REFERENCES
Available on request
Four Slides that could be used for introduction
Check the attached ppt
Evidence of development and effectiveness in five skills

CIPD Level 7 Assignment 8
i) Management of interpersonal relationships
Interpersonal relationships can be created and maintained when a friendly environment is created
among people who work as a group. I did manage my interpersonal relationships at workplace
through having a positive attitude towards my work, friends and workmates. A positive attitude
was a great indicator of maturity in my talks whilst at and away from the workplace. More so,
the course of Business Fundamentals that was focused on Effective Networking that I completed
at The Open University in November 2018 equipped me with competence of creating friendly
environments with others so as to manage interpersonal relationships. Positive attitude approach
was exhibited in form of showing respect to my workmates, the work as well as the
organizations that I have worked for since 2002 to date. I always exhibited my positive attitude
through smiles, cheering whilst having conversation with my workmates and friends. Most
importantly, greeting others with a cheerfully mood is a positive sign that you are friendly and
thus people were attracted to be because of my positive attitude. In addition, I would
congratulate and appreciate colleagues who achieve certain milestones like improved
performance in their duties and careers as a way of indicating my positive attitude (Educba.com
2019). All the above indicators of positive attitude have helped me to maintain sound
interpersonal relationships with other due to the fact that others always find it easy to associate
with me.
ii) Decision making and problem solving
Completion of HR fundamentals course at Chartered institute of Personnel and Development
(CIPD) in January 2019 helped to enhance my decision making and problem solving skills whilst
identifying and addressing any challenges like conflicts at workplace. I always prioritize making

CIPD Level 7 Assignment 9
decisions that help in meeting the interests of the organization, others as well as my own
personal interests. In this regard, I always attempt to make decisions that are ethical by
considering the generally acceptable values and culture of the organization and the community as
a whole so as to avoid violating interests of concerned parties. In time of conflicts at workplace, I
learned to apply problem solving skills by identifying the issues, evaluating options and listening
to views of conflicting parties so as to make appropriate decisions. In the due course, final
decisions concerning the conflicts were made after considering views of conflicting parties
without favoritism so that the decisions would not affect the rest of the team (Businessballs.com
2019). Therefore, making ethical decisions backed by effective problem solving skills have
helped me to manage my interpersonal skills with various members of the organization I have
worked for.
Leading and influencing
The above skills were attained through the course of management and leadership which was
cantered on leading a team that I completed at The Open University in November 2018. These
skills were exhibited in form of flexibility and motivating others to execute given duties of an
organization. In the due course, I always encouraged workmates to always consider challenges as
opportunities to learn and develop in their careers which motivated them to face various
pressures of their duties (Feldman 2014 p.172). In addition, my workmates developed confidence
in my opinions and thoughts whereby I was able to influence their actions through my advice and
motivation. As such, I took over the leadership role of encouraging and motivating other to
devote their efforts towards executing project activities of the organizations that I have worked
for (James & Jennifer 2011 p.169). Therefore, I have been able to lead and influence others into

CIPD Level 7 Assignment 10
tackling challenging with confidence and hope of overcoming them so as to achieve their career
and organization goals.
Interpreting financial information and managing finance
The skills and competence to interpret financial information and manage finance were attained
through the course of HR fundamentals that I completed at Chartered institute of Personnel and
Development (CIPD) in November 2018. I gained knowledge on how to collaborate and
prioritize honesty whilst recording business transactions so as to produce accurate and reliable
financial reports. Collaboration was exhibited during interpretation of information that is
represented on the organization’s balance sheets and income statements. More so, honesty and
collaboration are part of the professional values that a HR professional is required to exhibit
whilst executing the financial duties of the organization (Jay 2010). Therefore, I collaborated
with the financial department at the organization to manage and interpret financial information
so as to maintain healthy financial standards of the organization.
Demonstrating people management skills
The above skills were enhanced after completion of Train the Trainer Level 3 and 4 courses that
I pursued at St. Paul's College in January 2019. These skills have helped to identify, recruit and
maintain competent persons who have been able to move the organization forwards through their
experiences and academic proficiency. I have also been able to identify knowledge gaps among
persons which have helped me to recommend appropriate training packages to employees. These
trainings have been aimed at enhancing their skills and performance at their workplaces (Rob
2011). Therefore, I have been able to train a number of employees on problem solving, decision

CIPD Level 7 Assignment 11
making effective communication skills which has helped to transform their efforts towards
achieving organization and career goals.
A separate learning log for activities undertaken during the time of CIPD programme
Activity Contribution to development and effectiveness in the five skills
Supplementary study I undertook a supplementary study about better ways in which
conflicts among team members can be effectively handled without
affecting the attitude of the rest of the team. The above study was
undertaken to reduce on the incidences of some conflicting parties
feeling unsatisfied with the final judgments. Findings from the
study indicated that undertaking conflicting resolution training and
developing positive work relations among the team were more
feasible tools for addressing conflicts among team members. As
such, the supplementary study helped to widen my knowledge on
how to effectively address and prevent conflicts among
organization team so as to maintain their productivity (Peter 2011
p.263). Therefore, supplementary study helped to enhance my
decision making and problem solving skills.
Extracurricular activities I utilized the opportunity to engage in extracurricular activities as
a way of enhancing mu leading and influencing skills. I coordinate
and organized the organization team to compete in extracurricular
activities such as football, athletics and netball as a way of
enhancing unity among the team. In the due course, all the team
members positively responded to my proposal to engage in

CIPD Level 7 Assignment 12
extracurricular activities as a way of maintaining physical fitness
(Johnason 2013 p.24). Therefore, extracurricular activities helped
to enhance my leading and influencing skills given that the team
had confidence in my thoughts as they positively respond to my
proposal.
CIPD national local branch
activities
CIPD national local branch activities basically involved
collaborating with other team members at local levels to interpret
and manage finances of CIPD. The above activity involved
sharing ideas and concerns about the various financial reporting
practices at the branch activities. In the due process, I was able to
learn about how elements of financial statements like assets,
profits, losses and liabilities are measured and recognized (Peter
2011 p.265). Therefore, the above activity helped to improve on
my skills in interpreting financial information and managing
finance.
Workplace activities Workplace activities involved organizing and conducting meeting
with the organization team so as to share ideas on how best the
team could improve their performances. More so, team
performance had significantly reduced due to lack of sound
interpersonal relations between the employees and management
team. As a result, we learned that establishing and maintaining
interpersonal relationships were essential to create a friendly
workplace to every team member. The activity improved my