CIS5302 Assignment 2: Cosies Insulation Software Solution

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CIS5302 ASSIGNMENT 2

Contents
Introduction...........................................................................................................................................3
“To-be” design Activity Diagram..........................................................................................................4
Organizational change...........................................................................................................................6
Screen design.........................................................................................................................................7
Acceptance Criteria...............................................................................................................................8
Applications Architecture......................................................................................................................9
Entity Relationship Diagram (ERD)....................................................................................................11
Report to Client...................................................................................................................................13
Scrum Organisation.............................................................................................................................13
Conclusion...........................................................................................................................................15
References...........................................................................................................................................16
Project Journal.....................................................................................................................................17

List of figures
Figure 1: To-Be design..........................................................................................................................5
Figure 2: User stories 1..........................................................................................................................8
Figure 3: User stories 3..........................................................................................................................9
Figure 4: Window screen 1..................................................................................................................10
Figure 5: Window screen 2..................................................................................................................10
Figure 6: Architecture of the application.............................................................................................12
Figure 7: ER diagram..........................................................................................................................13
List of tables
Table 1: Compare Is-A & To-Be...........................................................................................................6
Table 2: Project journal table...............................................................................................................17

Introduction
The cosies insulation is since three years in the organization for insulation installation in the
customer’s home. This company has twenty staff members & 8 sales members. For
increasing the sales the team of the call centre will call the customers and script the phone
call for the appointment of the sales team. The team of sale will visit the homes of the
customer & evaluate the need of the insulations. After evaluation, in 2-3 days the quotation &
email receive to close the sale. When the call is not answered the team leader will maintain
the sheet to track the customers. The sheet is transmitting to sales reps. Most of the time the
appointment was not properly allocated with the scripted calls this will irritate the sales Reps.
To improve the sales the Company decides to introduce the software for managing the sales
as the software will automatically make calls & script the calls, retrieve the data from the
bank. If the call was not answered then the software makes the reminder & also rank the sales
lead. The software will allow sending the postcode & addressing with geolocation & enter the
measurement & specification on the devices and at same time quotation receives to close the
sale. It will also generate the reports like commission report, sales & activity report.
In this assignment, make the To-Be diagram that is the implementation of the IS-A diagram,
Then compare both the diagrams and list the changes due to the implementation of the
software. Screen design includes the Y-frames of the two must user stories & their
acceptance criteria. Now draw the application architecture to depict the business process on
the client side. Draw the ER diagram of the client booking process. Make the report to the
client includes the RFT & about the Scrum organization with its benefits. At last, make the
video for three minutes.

“To-be” design Activity Diagram
Figure 1: To-Be design
The diagram explains the future process of the company named as cosies insulation, it
contains the software used by the call centre to make the calls if all the calls answered the call
will be recorded automatically & scripted & if not it will make a reminder to again call. Sales
reps will qualify the leads & make the appointments & will enter the details of the
requirements of insulation on the software. After entering the details, an instant quote will be
received & sale will be close. Customers get the installed insulation & management by
utilizing the software generate the reports & many other reports like activity, geographical,
etc. this will end the process.
The designing of the new To-be process the emphasis to make sure that it provides the
company what it will hope to compete with this. It will use the various methodologies like
modeling the real-time, brainstorming & old blackboards, etc. The main point at the stage is
to be normal as possible, explain the activities, easily understood the idealizing. The

activities must be connected in the proper order, activities should be defined of the process,
the objective is required to be completely defined & develop the parallel among the activities.
To analysis the comparison & gaps, the process must be better & different from the current
process. It is important to build a comparison among the current result that is obtained by the
result that needs to reach. Analyse & design the infrastructure of information technology, this
is the important stage in the designing process & it will often not seriously taken. Define To-
be process in the IT infrastructure without utilizing the resources & compromising the
performance more than important. Simulation, Acceptance & testing model, the process of
the simulation of To-be is what the process is in future by utilizing the current technology
will help to get the result with the confidence & certainty & the next is Deployment the
creation of plan (Carvalho et al., 2015, p. 166-181).

Organizational change
Table 1: Compare Is-A & To-Be
As-Is To-Be
In this diagram, the team of the call centre
will call & script the phone calls.
In this diagram, the team of the call centre
will use the software that will make the call
& automatically record or script the call.
The leader of the team will collate the sheet
into one.
The software will automatically manage the
records sheet.
The appointments were not made properly. The appointments will automatically be made
by the software as per call.
The quotations were received in two-three
days to close the sale.
The quotation will receive instantly to close
the sale.
Change in organization
There was the change in the organization as before when there is no software introduced the
team of the call centre write the calls & make the appointments & then forward the sheet over
the team leader that given to the sales reps. and there was no proper dashboard to represent
the specification & measurement of the insulation requirement. And the quotation was
received in 2-3 days to close the sale. But after the software is introduced the call will make
& scripted automatically & also manage the sheet & provide the dashboard to enter the
description of the insulation. The quotation will receive instantly to close the sale. The
management will also generate many reports like sales & activities etc.
Change in a team of training
The change in the training of the team is before the team will manage everything by their
own but after the software the team required some technical skill to implement or use the
software to make the call, script, manage the sheets. The software is used to send the
geolocation & address on the device of the staff. By the help of software, the team will
generate the reports like activities, etc.
Recommendations

 The entire staff member required the training to use the software.
 Proper communication among the team.
 The software must be updated to date & maintained properly.
 The software also provides a feedback form that is filled by the customers after the
installation process (Elsmore, 2017).
Screen design
User stories 1: As a user individual should view their respective data view so that the view of
profile based should be accessible by them.
Figure 2: User stories 1
This design includes the services selected by the customers for the insulation so the customer
will view the services selected by them for further changes & for addition.
User stories2: As a user registered individually with the application should log on the
application so that there will be no unauthorized access.

Figure 3: User stories 3
This design consists of the registration form for the individual customers so every customer
has their own log on page & it will also restrict the unauthorized access (Berrin, A. and
Turan, B.O 2017, p. 79-92).
Window Screen

Figure 4: Window screen 1
Figure 5: Window screen 2

Acceptance Criteria
User stories 1: As a user individual should view their respective data view so that the view of
profile based should be accessible by them.
Acceptance criteria
 The user should need to register.
 The user should take the appointment before selecting the services.
 After the successful entered of the field & click the confirm button.
 After pressing the confirm button the user will proceed for payment mode.
User stories2: As a user registered individually with the application should log on the
application so that there will be no unauthorized access.
Acceptance criteria
 The user will be promoted if the name of the user is already entered & exist in the
system.
 After entering all the fields click the login button.
 The text field of the email must contain the email address only.
 The user will not log in the page without entering the detail of the mandatory field.
 The user will acknowledge the email after submitting the registration form ( Pandit, P.
and Tahiliani, S 2015)

Applications Architecture
Figure 6: Architecture of the application
The diagram specifies the application architecture of the how the system will operate at the
site of client & their connections to the system, here is the internet cloud which provides the
different modem for different procedures like service, payment process, appointment &
assigning sales lead. And the same internet cloud will be linked to the users with different
devices like tablet, computer & mobile phone so; the customers or user can access the
services.
The application architecture defines the process of application of organizational framework
solution with respect to the requirements of the business. It will include the definition of the
landscape of the application, aim to optimize the landscape. The application of the
architecture lay down the foundation for the reliability, scalability & agility in the landscape
of application.
The application of the architecture will define the functionalities of the application in the
business. It will focus on how it interacts among each other & with customers. It will
emphasize on the consumed data & the application produced unless their structure of internal.
The application of the architecture will specify on the base of functional requirements &