Analysis of Leadership and Team Management Practices within City Link

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Working with and Leading People

TABLE OF CONTENTS
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................4
1.1: Prepare documentation to select and recruit a new member of staff for City Link..............4
1.2: Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process of City Link[M2].............................................................................................6
1.3: Take part in the selection process.........................................................................................7
1.4:Evaluate own contribution to the selection process...............................................................7
D1: Justify the evaluation in 1.4 using a particular example in City Link..................................8
Task 2...............................................................................................................................................9
2.1: Explain the skills and attributes needed for leadership........................................................9
2.2: Explain the difference between leadership and management...............................................9
2.3: Compare leadership styles for at least 3 different situations in City Link[M2][D2]..........10
2.4:Explain ways to motivate staff to achieve objectives..........................................................11
Task 3.............................................................................................................................................12
3.1:Assess the benefits of team working for City Link.............................................................12
3.2:Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations......................................................................................14
3.3:Review the effectiveness of the team in achieving the goals..............................................15
Task 4.............................................................................................................................................16
4.1:Explain the factors involved in planning the monitoring and assessment of work
performance...............................................................................................................................16
4.2:Plan and deliver the assessment of the development needs of individuals in a particular
department in City Link.............................................................................................................16
4.3:Evaluate the success of the assessment process..................................................................17

Conclusion.....................................................................................................................................19

Introduction
In an organization, the department of human resource works effectively for both employees and
employers. The department works for appointing new employee for organizational growth and
expansion. The organization recruit new employee as per the vacancy and organizational
requirement. This report discusses about the effectiveness of lead people for proper management
in the organization. The management leads its employees for proper performing various
activities for achieving aims and objectives. The leader’s implements effective style leadership
for managing and organizing the team.

Task 1
1.1: Prepare documentation to select and recruit a new member of staff for City Link.
The organization presently has various vacant positions like 2 administrator and 5 drivers. The
HR department of City Link accordingly needs to prepare proper documentation for selecting as
well as recruit new members to the organization as per the departmental requirement.
Documentation for the whole recruitment and selection process is discussed below:
Recruitment Approval: The process of recruitment get started in the organization only when
the higher authority approves the need of new recruitment (Ahmad, 2015). The approval is given
by sending draft together with document that has description describing all the requirements. The
same document will then will be sent to HR department and for advertisement purpose.
Position depiction: The position of post in any organization cannot be change after posting it for
advertisement. Thus, City Link must ensure that advertisement for recruitment should have
proper description for the vacant post. Approval is required from the higher authority of the
organization regarding the position description including description of role and responsibilities.
Advertising: For recruiting new employees in the organization advertising plays an important
role. The executives of HR department of City Link need to give approvals regarding the
requirement of the vacant post (Ekwoaba et al 2015). The HR department is responsible for
advertising the post selecting the most suitable media for describe and announcing the job
requirement, payment and terms and conditions etc. Advertisement of City Link is discussed
bellow,
For driver:
Location: London
Closing date: 13/4/2019
Vacancy: 5
Employment Type: Temporary

Working hour (per week): 35 hours
Salary (Monthly): $150
Responsibilities:
 Positive response toward organizational changes
 Consent to drive to different location within the coverage diameter.
 Taking active part in parcel loading and unloading.
 Good delivery must be on time to its current address.
 Driving safety.
 Team Working
Skills and experiences:
 Driving license of UK.
 Knowledge of English and driving.
 Communication skills
For administrator:
Location: London
Closing date: 13/4/201
Vacancy: 2
Employment type: Permanent
Working hour per week: 40 hours
Salary: € 2000
Post Responsibilities:
 Monitoring delivery cost
 Target meeting to be conducted daily, weekly, monthly and yearly.
 Maintaining employment policies along with health and safety regulations.

 Team working and management skills
Skills and Experiences
 Management degree.
 At least 5 years of work experience.
 Good skill of communication.
 Need to be familiar with England’s socio economic culture.
 English Fluency.
1.2: Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process of City Link[M2].
City Link operates as premium express delivery organisation and presently is leading the UK
market with 76,000,000 parcels all over the world. The organisation has annual revenues of
£320m in postal services field. They offer premium services for parcels delivery for satisfy
customer’s need. The organisation presently is opting to gain business growth and development
through expansion and recruiting new employees (Blanchard, 2018). In the process of selection
in international and national level the organisation can get influenced by various legal, ethical
and regulatory laws and rules. Some of the Impacts of consideration n the selection processes
are stated below:
Impact of sex discriminatory act: For any organization it has been considered to be mandatory
to maintain and implement the act of sex discriminatory. Employees must not be discriminated
against their sex even if they proper qualification for the post.
Impact of equality regulation: In the process of recruitment candidate below age of 50 can be
participate. The manager of HR must not give any extra privilege to any specific group or else
strict action will be taken accordingly.
Impact of the race relation act: A person who has the work permit can apply for the job. If the
advertisement is for any particular nationality, it will break a law, the provision of race relation
act.

Impact of right to the employee: It is responsibility of the Board of interview for ensuring that
applicant for the post has proper and legal permit to work in and around UK. And background of
the applicant along with police verification need to be done for checking their criminal activities.
Impact of employment statement: Employees of the organization should be offered with
statement of employment that has information including salary, working hours, holidays, and
terms and condition.
1.3: Take part in the selection process
Selectin recruitment and selection board: The department of Human Resource functions for
selecting the process of selection and recruitment for choosing employees for vacant position.
The director of HR department of City Link selects the members according to stuff requirement.
Short listing: Selection board short list of candidates using different method of listing like
MCQ, written exam, etc. the list is then handed over to the HR department and accordingly
interview is arranged (Bratton, and Gold, 2017).
Interview: The board of selection in this stage calls the applicant personally after short listing
for PI with the interview board. In interview board members inquires regarding applicant’s
background, experience, knowledge, etc.
Appointment: The last step includes the offering recommending from the board regarding the
most suitable applicant for the job role. HR dept. then works for appointing the selected
candidate as per board recommendation.
1.4:Evaluate own contribution to the selection process.
The process of selection in the organization is a combined activity where every person associated
with the organization takes active participation and coordinated for selecting the best person for
the vacant position available in the organization. Various tasks and duties were distributed
among the team for the accomplishment of the selection process. In this present scenario, took
place in the process of the selecting right candidate. I have carried out Job requisition
i.e. posting for job along with approval process (Dessler, 2001.). This process needs approval
from other for the requisition before making job available to the applicants. For hiring any new
employee in the organization for a specific department requisition form is needed. All these

forms are considered as a part of balance and check procedures which are followed by an
organization for staffing and planning for the workforce.
In the present scenario, for selecting most suitable and right candidate for the vacant position of
the HR, I being a recruitment manager have defined all the required specifications for the work
role considering various ethical, legal along with other statutory necessities. For advertising and
attracting the candidates towards the organization, I have chosen both online and offline mode of
advertisement through news paper and job portals. In the process of selection, I have effective
documented and define the overall selection procedure along with the steps to be followed for
selecting the most appropriate candidate for the available position in the organization. Along
with job role within City Link, I effectively have established proper coordination with other team
members for ensuring proper synchronization and interaction between the team offering a
friendly working environment.
D1: Justify the evaluation in 1.4 using a particular example in City Link.
 Developing objective of the recruitment along with analysis or summarizing job
requirement for supporting in framing of the interview questions for driver and
administrative post (Dipboye, 2017).
 Developing framework for recruitment along with conducting of advertisement using
different mediums for the available post.
 Short listing all the received CVs of driver and administrators considering the
requirement.
 Framing interview questionnaire as per job role.
 Conducting interviews.

Task 2
2.1: Explain the skills and attributes needed for leadership.
The quality to lead a team depends on some key skills. Some of them are given bellow,
Communication: The leader must have effective skills of communication for discussion among
the team member. Communication skill is required among the leaders so that teams are
interacted well and issues of the employees can be understood effectively.
Commitment: Hard work of the leader encourages the team to increase the efficiency as a
whole. Leaders will motivate the people working under him through his hard works (Anderson,.
and Sun, 2017). The leader is to show commitment to hard working but also to the promises he
made.
Creativity: The leader should be creative while dealing with the employees and for taking
effective decision. The leader offer guidance to the team utilizing the available resource
(Mumford, et al 2002).
Confidence: Confidence is success of a leader for determining the success of the team. The
leaders must be firm for the decision taken even in worse condition overcoming situation.
2.2: Explain the difference between leadership and management.
In the present era, employees must have a versatile nature as they need to perform various
functions simultaneously for serving the organization as per their delegation. Managers are a
person who is responsible for managing and guiding the employees. Considering the present
scenario, the organization is currently facing issued related to customer satisfaction. Thus, the
manager is responsible for managing the operation of the delivery staff for overcome their
negative reviews (Noe, et al 2017). Managing doesn’t confines only to managing stuff to offer
situational solution, but there are some cases where the manager needs to act as a leader for
guiding the team to increase efficiency.
Both the function of a manager and leaders is different form one another:
Management Leadership

Managing the staff of the organisation Guiding the stuff for function
It deals for getting work done It deals with developing the employee’s
interpersonal skills
Employees works as per mangers direction Followers follows the leaders practice q
Work is restricted for project completion Long terms involvement
Aims for achieving organizational target Aims to develop skills of individual in the
followers.
2.3: Compare leadership styles for at least 3 different situations in City Link[M2][D2].
There are different types of leadership style that can be applied by the manger and leaders of an
organization for organizing, managing, controlling the employees for completion of business
various process for achieving the goals and objectives. Every style of leadership has its own pros
and cons. And it’s upon the leaders to adopt a particular style of leadership considering situations
and circumstances. Three of the common leadership styles are:
Laissez-Fair: In this leadership style, the manager of an organization provides direct guidance
and supervision to the team along with regular feedback. And very little supervisions are offered
due to highly skilled and experienced employee (Antonakis, and Day, 2017). However, not every
employee of the organization is applicable for this leadership style.
Autocratic: The leaders implementing the autocratic style of leadership are allowed to make
effective decisions by themselves with establishing communication regarding the same with
other. The manager’s takes decision and pass them on team members. Leaders have the authority
for imposing their ideas and views on employees.
Participative: This leadership style is also known as a democratic style. Leaders of this system
are responsible for identifying all the input attained from team mate through prior discussion.
However, the main decision is taken by the leader exclusively. Using thus leadership style in an
organization the leaders can effectively boosts morale of the employees as they are considered as
important part of the decision.
Comparison:

From the above discussion it can be stated that the participative or democratized leadership style
is best suited in the present organization. This is so because, autocracy may or may not be
praised by all and the leaders are considered special and even if the decision is wrong no one has
the authority to challenge his opinion. In case of lassies-Fair, the organization can apply this
style only if the all the employees are effectively capable and skilled.
2.4:Explain ways to motivate staff to achieve objectives.
Employee motivation in an organisation is considered as a process of motivating the employees
to enhancing their works and efforts for achieving the goals and objective of the organisation.
Motivation is a driving force that is applied for enhancing and influencing the employees for
working effectively (Arnold, et al 2015). For increasing the productivity and profit level the
organisation need to motivate its employees to work effectively. There are various motivational
theories that can be used by an organisation for creating their own motivational framework.
Herzberg two factor theories: According to this theory, there are some factors in the
environment that are responsible for creating sense of dissatisfaction among people. In case of an
organization like City Link, management is suggested to consider various factors for satisfy the
need of the customers and also the factors that may create dissatisfaction in the absences before
creating strategies and organizational policies to make the employees feel motivated.
Maslow’s hierarchy needs theory: The main focus of this theory is on fulfilling employee’s
needs at diverse levels. Level of needs is initiates by the basic need as physiological needs of
employees. Need for safety is the next level thus organization need to offer a safe and friendly
work environment, next level of need included love needs involving employees nature and
organizational culture (Livermore, and Soon, 2015). Further needs include self esteem and self
actualization.
Some of the ways to keep the employees motivated includes:
Rewards: The employees can be motivated through rewards for their high performance.
Involvement in decision making: Involving a employees make them to be considered as
important assets of the organization with as sense of belonging.