PPMP20011 - Claims & Damages Report: RBP Model & Strategies - Health

This report provides an analysis of project claims and damages, focusing on the Relationship Based Procurement (RBP) model and its sixteen elements as described by Walker and Walker. It explains the RBP model using Wittgenstein's Idea of Family Resemblance, highlighting key concepts such as the distribution of responsibilities and the importance of Key Result Areas (KRAs). The report further discusses the application of the RBP model within the context of the Queensland Health Payroll Program, outlining specific strategies for mitigating risks and reducing project claims. It emphasizes the significance of knowledge, skills, attributes, and experience (KSAE) in maximizing the effectiveness of various elements, including motivation, joint governance, integrated risk mitigation, and communication strategies. The report also touches upon behavioral factors and their impact on project outcomes, aiming to provide a comprehensive understanding of how to manage complex projects effectively and ensure successful execution.

PROJECT CLAIMS AND DAMAGES REPORT
NAME OF PROJECT
Program Name: Queensland Health Payroll Program
Date: Date of the current report
Project Ownership: Area responsible for the project
Prepared by: Name and project position
Distribution List: List of those receiving the report
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PROJECT CLAIMS AND DAMAGES REPORT
NAME OF PROJECT
PART A (10 MARKS)
Relationship Based Procurement Model:
The book “Collaborative Project Procurement Arrangements” by Walker and Walker have
been associated with explaining the RBP or the Relationship Based Procurement by the
application of the Wittgenstein Idea of Family Resemblance. This book has also helped a lot
in understanding the RBP model along with its sixteen elements. The key concept of the BRP
includes the development of a mechanism that is entirely associated with the development
of mechanism which is responsible for the distribution of the responsibilities amongst the
various collaborators of the project so as to consider them as responsible for solving any
kind of issues that are faced by project. Besides this it is also to be noted that the
interpretation of the RBP is very difficult and varies in accordance to the project and for this
reason it can be concluded that there is no such standard for the implementation of this
concept in project.
The model is also associated with providing the definition of the KRA or the Key Result Areas
which helps in understanding the project performance. This in turn is measured by making
use of the areas of key performance. This is often considered to be an important constraint
in the RBP model. There exist four platform foundational facilities and are considered to be
very much important in the process of procurement. The major reason behind this is that
they are entirely responsible for the providing the elements of the entire infrastructure.
These four platforms are associated with providing five behavior shaping factor. All these
factors which are generally considered during the procurement is responsible for driving the
various normative practices which are very much needed for the purpose of defining the
ambience, the individual feelings and the cultural aspects of the workplace. The behavioral
aspects are turn associated with the driving of the major six processes along with the
routines and the mean factors.
The implementation of an executive relationship-based procurement is entirely dependent
upon the complete analysis and reviewing of the RBP model and this is considered to be the
most appropriate technique helping in the management of the complex projects in an
effective way. This in turn would be associated with ensuring the fact that the project is
executed in a successful way. For all this reason, proper assessment of the model is
considered to be an important aspect which is to be considered for the projects.
Procurement model and the 16 Elements:
The 16 elements of the model have been discussed below:
1. Motivation and Context: this mainly includes the definition of the various circumstance
and the influences related to the procurement. The circumstances generally refer to the
incidents that are likely to affect the projects certain potentials and the collaborations
that are possible.
2. Joint Governance Structure: This generally includes the elements that are associated
with the providing of different ways which are standard along with being legitimate and
are responsible for governing all the activities of a project. This governing is generally
done in accordance to the various rules, standards or the norms. Besides this the
element is responsible for the creation of the values along with the creation of
coordination between the routines and mechanisms of the organization. Initially this
would lead to providing a clear definition of the ways related to the communication and
the collaboration so as to increase the benefits and effectiveness.
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PROJECT CLAIMS AND DAMAGES REPORT
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3. Integrated Risk Management Strategy: This is the strategy associated with the providing
of definitions of the risks associated with the project along with providing the
appropriate framework needed for the purpose of mitigating the identified risks. This in
turn would be helping in the maintaining the project along with helping in establishment
of an effective strategy for managing the risks.
4. Joint Communication Strategy: This is associated with providing a common platform that
can be used for the purpose of having an effective communication. This in turn would be
helping in the creation of coordination between the project members which would help
in successful integration of the project. Confusions would be decreased between the
peoples associated with the project along with helping in mitigation of various issues as
well.
5. Co-Location Strategy: This is the strategy associated with making sure of the fact that
there exists a close interaction amongst the team members thereby increasing the
coordination amongst the team members as well as the productivity.
6. Authentic Leadership: The indicated the authenticity that the leaders are having so as to
evaluate the values as well as the consistency that the leaders should have and is to be
integrated in each and every level. This is to be done so as to support people along with
the design and the supply chain. So basically, it can be stated that this is associated with
describing the team as well as the project culture.
7. Trust-Control Balance: This generally refers to the capability that the other team
associated with the project are having so as to understand the value proposition.
Besides this a clear and transparent mechanism is also provided so as to define the
accountability in a project. This also refers to the capability of understanding along with
providing of suggestions related to improvement. The true relationship is enhanced
along with a workplace culture is provided which is safe as well as productive.
8. Commitment to be Innovative: This generally refers to the capability of being innovative
and besides this the innovation is not meant for the individuals but is also associated
with aspiring the others so as to get innovative as well. For this reason, there is always a
requirement of close participation from everyone associated with the project.
9. Common best-for-project Mindset and Culture: This element is responsible for specifying
the criteria associated with providing a definition of a successful project and this is
generally not dependent upon the individual performances. This is entirely dependent
upon the project outcomes which along with being positive are also successful in nature.
10. No-blame Culture: This is the concept associated with taking of responsibilities for any
kind of issue that are faced by the project in a collaborative way instead of blaming one
another for the issues. Besides this it is also to be made sure that everyone associated
with the project extends their helping hand so as to solve the issues.
11. Consensus Decisions: This is generally associated with measuring the extent of the total
agreement upon the executive, operational and the strategic level. This generally
requires a discussion regarding the strategy of the project along with the testing and
exploring of the mental models that are available. This strategy is associated with stating
the fact none of the options should be opt out in order to make a decision.
12. Learning and Continuous Improvement: There is always a need of having a proper
learning proposition in order to understand learn and transform into continuous
improvement. Along with this the team associated with project should also be
associated with valuing the KPIs and the KRAs that has been documented.
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13. Incentive Arrangements: This includes the need of being innovative for the operations of
the risks in which there exists a risk as well as reward mechanism so the arrangement of
the incentives is very important for any project.
14. Pragmatic Learning-in-Action: This generally refers to the collected values gathered by
means of surveying the active as well as the effective members. Besides this in this there
should always exist a focus upon the learning in order to gain competitive advantage
along with providing opportunities for everyone by means of learning and adaptation
which is to be done in a collaborative way.
15. Transparency: This is the extent upto which the participants of a project agrees to get
analyzed and to provide confirmation related to scrutiny.
16. Mutual Dependence and Accountability: This the element which is associated with
depicting the fact that the members of the team should not only be associated
acknowledging the interdependencies but should also be responsible for evaluating the
interdependencies as well. Governance is generally associated with supporting the
responsibility of individual team or the cross-team collaboration.
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PROJECT CLAIMS AND DAMAGES REPORT
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PROGRAM INFORMATION
1 PROJECT 1: FORWARD STRATEGY FOR PAYROLL SYSTEM
1.1 Platform Foundation (pp. 117-118)
Elements KSAE’s to maximize the effectiveness (pp.
123-133)
1. Motivation and
Context
Technical KSAE: this is associated with providing a definition of
the various circumstance and the influences related to the
procurement.
Project Management KSAE: The tasks are defined in a proper way
so as to make it understandable by the team members in order to
complete the project effectively and efficiently
Business Solution KSAE: motivating the entire team to work in
collaborative way so as to manage the entire project and besides
this communication related motivations helps in discussing the
various aspects or issues related to the project.
2. Joint Governance
structure
Technical KSAE: Need of developing an end-to-end governance
structure and a board for project governance at the outset of the
project
Project Management KSAE:
In order to manage the procurement a overreaching governance
framework is to be developed in between the vendors
Business Solution KSAE:
Relational KSAE:
3. Integrated Risk
Mitigation
Strategy
Technical KSAE: Optimization of the Workbrain (1,029
customisations) and SAP (1,507 customisations) systems so as to
increase the compatibility
Project Management KSAE:
Steps for the reduction of the errors along with contingency
planning development so as to mitigate the risks
Business Solution KSAE:
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Making improvements in the process of rectifying the defects and
the issues by means of the endorsement of the longer-term
approach by implementing the key system changes.
Relational KSAE:
Collaboration amongst employees which is to be maintained so as
to identify the risk and mitigate them in an effective manner.
4. Join
Communication
Strategy
Technical KSAE: Implementation of the electronic communication
helping in achievement of speed as well as efficiency in the
communication process.
Project Management KSAE: Reviewing of the communication and
proper planning which is to be followed by the analysis so as to
identify the issues as well as the scope related to improvements
in performance
Business Solution KSAE:
Each and every identified stakeholders needs to be made aware
about the various activities and progress of the project. Includes
detailed communication regarding the risks which needs to be
address.
Relational KSAE: The communication process program needs to
be considered as a single portfolio so as to improve the
communication by the engagement of the stakeholder.
5. Co-location
Strategy
Technical KSAE: Needed for providing the required resources as
well as team supports so as to assists the staffs in improving the
liability related to overpayment.
Project Management KSAE:
Project portfolio consideration so as to engage the specialists and
the team members along with keeping a track of the expenditure.
Business Solution KSAE:
Making the resource allocation compatible with the four year
strategy developed for the Queensland Health Payroll program.
Besides this it should also be associated with following the work
priorities.
Relational KSAE:
Presence of close interactions between employees and
management along with arranging of specialist interactions so as
to identify the resource requirement and allocate the resources
1.2 Behavioural Factors (pp. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
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6. Authentic
Leadership
Technical KSAE: Awareness creation regarding the different issues
amongst the employees.
Project Management KSAE:
Creation of a proper development strategy. The leader should be
associated with the implementing the strategy whenever needed along
with providing Training to the employees in order to make them aware
of the system.
Business Solution KSAE:
Identification of the requirements of the business for the project and to
make sure that the team is having the efforts and work strategy so as to
follow that requirement.
Relational KSAE:
For the purpose of communicating with the members and employees in
order to motivate them so as to increase their efficiency in different
activities of the system
7. Trust-Control
Balance
Technical KSAE:
 Development of the specification along with the description so
as to define the value proposition
Project Management KSAE:
Making sure of the fact that everyone is having a proper understanding
of the value proposition along with its importance
Business Solution KSAE:
Team collaboration framework is to be optimized along with the value
proposition in accordance to the project requirements
Relational KSAE:
Building of trust as well as collaboration amongst the team members.
8. Commitment to be
Innovative
Technical KSAE:
Development of the team in a proper way by providing of learning along
with innovative framework
Project Management KSAE:
Ensuring the fact that the team members are capable of understanding
the requirements of the project and the learning and innovating aspects
as well
Business Solution KSAE:
Development of the business context related to the project along with
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its integration with the learning and innovation framework
Relational KSAE:
Associated with Encouraging everyone so as to learn and to provide
assistance to whoever requires
9. Common best-for-
project Mindset
and Culture
Technical KSAE:
Providing a proper definition of the importance for the common
development along with the designing of the guidelines so as to achieve
collaborative success
Project Management KSAE:
Assessing the performance of the team by considering or assessing the
development and success of the project
Business Solution KSAE:
Optimization of the collaborative framework so as to achieve team
development along with the success of the project
Relational KSAE:
Creation of trust amongst the team members along with the
development of vision as well as culture so as to have joint
development.
10. No-blame Culture Technical KSAE:
Providing of Guidelines related to accountability along with the
specifications related to the identification of the issues and ways of
mitigation
Project Management KSAE:
Identification of the issues along with collaboration of the entire project
and Joint solution development for the issues
Business Solution KSAE:
The accountability guidelines are to be optimized
Relational KSAE:
Creation of trust as well as responsibility amongst the entire project
team
1.3 Processes, routines, and means (pp. 121-123)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE:
Agreements and framework for conducting the discussion is to be
developed.
Project Management KSAE:
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Application of the agreement at the different levels of the project like
the strategic, operational and executive level
Business Solution KSAE:
All the business related context needs to be analysed so as to frame the
decision
Relational KSAE:
In order to have a collaborative decision all the team members need to
be invited.
12. Learning and
Continuous
Improvement
Technical KSAE:
Designing of the Resource design so as to learn and develop
Project Management KSAE:
The requirements of the project need to be identified so as to develop
the knowledge in accordance to the requirements.
Business Solution KSAE:
The KRAs and the KPIs needs to defined properly in accordance to the
requirements of the business.
Relational KSAE:
The team is to be motivated so as to improve the overall performance of
the team members and increase their efficiency as well.
13. Incentive
Arrangements
Technical KSAE:
A detailed overview of the rules and regulations is to be provided
related to the awarding of incentives
Project Management KSAE:
Existence of accountability in a collaboraive way for any kind of risks
associated with the project
Business Solution KSAE:
Risk mechanism along with a reward mechanism is to be developed.
Relational KSAE:
The team members are to be encouraged by means of incentives which
would also help in motivating the team members as well.
14. Pragmatic
Learning-in-Action
Technical KSAE:
Having a strategic focus so as to learn and gain competitive advantage
along with it.
Project Management KSAE:
The team members should be associated with taking active as well as
effective participation in the different tasks associated with the project
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Business Solution KSAE:
The values of the business need to be defined according to the
requirements that a project is having.
Relational KSAE:
Values are to be collected by means of active as well as effective
participation of the different members of the project.
15. Transparency Technical KSAE:
Creation of the framework in order to audit the service along with the
efforts of the team which is to be followed by making the team
members get familiarized with the framework
Project Management KSAE:
Responsible for the application of the framework by considering the
activities of the project activities along with the project framework
Business Solution KSAE:
The framework is to be optimized in accordance to the business needs
Relational KSAE:
Creation of trust amongst the members of the team along with
encouraging them so as to remain transparent while identifying the
issues and accepting scrutiny
16. Mutual
Dependence and
Accountability
Technical KSAE:
Providing of a detailed description related to the team collaboration
requirements along with the providing of definitions of the strategies
related to mutual dependencies
Project Management KSAE:
The governance is to be designed for the dependencies which are
mutual in nature according to the scope and the requirements of the
project
Business Solution KSAE:
Providing a proper definition of the business along with the mutual
dependencies along with creation of a stakeholder view for their
accountability in the project.
Relational KSAE:
Associated with allowing the team members to work by having a close
interaction along with helping in the creation of a sense of
accountability within the team by providing of a description of the
project in a detailed manner.
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