Report on Working with and Leading People in Clarks Store Management

This report provides a comprehensive analysis of working with and leading people within C. & J International Ltd (Clarks), a UK-based global shoe manufacturer. It covers key aspects such as the recruitment and selection process for a Store Manager, emphasizing legal, regulatory, and ethical considerations. The report explores essential leadership skills and attributes, differentiating between leadership and management, and comparing various leadership styles suitable for different situations. Furthermore, it examines methods for motivating staff, assessing the benefits of teamwork, and planning the monitoring and assessment of work performance. The document also delves into strategies for addressing ineffective recruitment practices and improving employee performance, offering alternative approaches for assessing development needs. The report concludes by highlighting the importance of effective people management in achieving organizational goals.

Working with and Leading People

Table of Contents
Introduction.................................................................................................................................. 4
Task 1.......................................................................................................................................... 5
1.1 Prepare documentation to select and recruit a new member of staff (Store Manager).......5
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process.....................................................................................................................7
1.3 Take part in the selection process......................................................................................8
1.4 The recruitment and selection process may sometimes be ineffective and unfair. Explore
the possible reasons for ineffective and unfair recruitment practices in selection and
recruitment............................................................................................................................... 9
Task 2........................................................................................................................................ 10
2.1 Explain the skills and attributes needed for leadership.....................................................11
2.2 Explain the difference between leadership and management......................................12
2.3 Compare leadership styles for different situations............................................................14
2.4 Explain ways to motivate staff to achieve objectives........................................................15
M1 Identify and apply strategies to find appropriate solutions................................................17
M2 Select / design and apply appropriate methods / techniques............................................18
D1 Use critical reflection to evaluate own work and justify valid conclusions.........................19
Task 3........................................................................................................................................ 20
3.1 Assess the benefits of team working for Clarks................................................................20
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations......................................................................................21
3.3 Review the effectiveness of the team in achieving the goals............................................22
Task 4........................................................................................................................................ 23
4.1 Explain the factors involved in planning the monitoring and assessment of work
performance........................................................................................................................... 23
4.2 plan and deliver the assessment of the development needs of individuals.......................24

4.3 evaluate the success of the assessment process.............................................................25
D2 The responsibility of forming a team of 4 members for the restructuring project...............26
D3 Demonstrate an alternative strategy that you would adopt to assess the work and
development needs of individuals to improve employee’s low performance at Clarks............27
Conclusion................................................................................................................................. 28
References................................................................................................................................ 29

Introduction
Working with and leading people in an organisation is an essential task and is required
to be taken care of by the company as the employees are the most important assets of
the company. With effective management and giving directions to the employees, the
company can ensure increment in productivity, selection and retention processes which
can help the company to excel and foster in the business environment. The report that
has been presented below is inclusive of the critical analysis of processes that take
place in C. & J International Ltd.
C. & J International Ltd. is UK based shoe manufacturer that is operating in the global
arena. The company has more than 1000 stores worldwide which makes it even more
essential to manage and lead the human resource of the company towards the
attainment of the organisational goals.
Image Source: C. & J International Ltd. (2018)

Task 1
1.1 Prepare documentation to select and recruit a new member of
staff (Store Manager).
Job Advert
Role Title: Store Manager - Clarks (C. & J Clark international Ltd)
Store Name: Clarks Shoes
Type of Role: Perm
Working Hours: Full-time (8 Hours)
Remuneration and Benefit: £20.000 - £25,000
Closing Date: 01/04/2018
Working Here
The position of Store Manager of this organisation requires an individual to manage and
direct the team for achieving its goals. An essential role will be played by such individual
in making Clark’s one of renowned brand of the UK.
The Role
The store manager of Clark’s will be leading the team of Clark’s Shoes. Lively and
friendly environment will be created by you and every customer will be welcomed here.
About You
As per the requirement of the job, good leadership skills along with communication skills
are required to lead the team of this store and entertain the customers properly.

Life with Clark’s
It is an organisation which was established in Somerset in the late Eighteenth century
with a small store on the street. Growing from there, this organisation is operating in 75
countries with 15000 employees.
Social Media
Visit us on Clark’s Career.com, follows us on twitter and facebook.
Link to the site: https://apply.clarksjobs.com/vacancies/ (Clarks Jobs, 2018).

1.2 Assess the impact of legal, regulatory and ethical considerations
to the recruitment and selection process.
The impact of legal and regulatory considerations
The impact of legal and regulatory consideration in the business environment of Clarks
can be analysed by taking into consideration the Equality Act, 2010 in which there are
certain regulations such as Equal Pay Act, 1970, Disability Discrimination Act, 1995,
Sex Discrimination Act, 1975 etc. The impacts have been stated below as follows:
 Due to the implementation of Sex Discrimination Act, the company cannot reject
the employees and candidate just because of their gender.
 With the implementation of Race Relations Act, 1976, the company is in no
position to reject the candidates or bias them on the basis of their caste or
religion (Bratton & Gold, 2017).
Impact of Ethical Considerations on various stages
The impact of law in the stage of advertising can be analysed such that the
advertisement cannot be made which is discriminative on the basis of race, ethnicity,
race, gender, etc. the HR manager has to make sure no rules are violated.
At the time of interview stage, the HR manager is in no position to manipulate the
interests of the candidate and recruitment/ rejection should only be done keeping in
mind the competencies and skills of the candidates (Weimer & Vining, 2017).

1.3 Take part in the selection process
The selection process of Clark’s involves series of steps i.e.
 Advertisement
 Consideration of applicant and short-listing of applicants
 Conducting Interviews
 Offering the position to the selected candidate
Under this part, the questions asked during the interview are listed which are:
 The interview will start with asking the general information i.e. name, age, family
background, etc. of the applicant.
 After that, the qualification of the applicant will be asked along with supporting
certificates, degrees, etc.
 Questions related to the work of the company will be asked like what is the work
of Clark’s and its operation in different countries.
 Why you should be selected. What skills you have which is suitable for the job.
 If the interview panel is satisfied with the applicant, then the job will be offered to
the selected applicant.

1.4 The recruitment and selection process may sometimes be
ineffective and unfair. Explore the possible reasons for ineffective and
unfair recruitment practices in selection and recruitment
There are various reasons for which the recruitment and selection process becomes
ineffective and unfair which are as follows:
 Discrimination between the applicants which may be based on race, color,
gender, etc.
 Applicants applying as a reference of top management.
 Interviews are not conducted in professional ways.
 Lack of good interviewers or inability of the interviewers to assess the applicants
properly (Times Higher Education (THE), 2018).
It is recommended that:
 Proper advertisement of the post must be published by the company.
 Short listing of the applicants must be done on the basis of their skills.
 Interviewers with assessing skills must conduct the interviews.
 No discrimination must be made and applicants must be selected without any
biases.

Task 2
Introduction
This report contains the significance of the leadership, motivation, and management
of the workforce in an organisation operating under ever-changing business
environment. Various skills are required for leadership which will be discussed in this
part. Leaders working in an organisation adopt various styles to direct and supervise the
workforce. Moreover, a comparison is made between management and leadership.

2.1 Explain the skills and attributes needed for leadership.
Leaders play a significant role in the working of the company. Under Clark’s, it is
essential that leader must direct the workforce to perform according to the plans which
help to achieve the organisational goals.
There are various skills and attributes that are needed to be possessed by an individual
to be an effective leader. They are as follows:
Communication: It is the basic requirement of the post. For being an effective leader, it
is necessary that such leader have good communication skills. This is significant as the
aims set and plans made by the management of the company are to be informed or
communicated to the staff of the company. In relation to such plans and aims, directions
and supervision are provided by the leaders. This requires effective communication
skills. This is also essential for achieving the goals of the organisation. As Clark’s is an
organisation manufacturing shoe which requires coordination between various activities
and staff. A proper direction from leader helps to accomplish the organisational goals
(Cornelissen and Cornelissen, 2017).
Inspiration: One of the skills which are required to be possessed by a leader is the
ability to inspire the workers. This helps the workers to perform their task effectively.
This also makes the workers work hard and form an effective team.
Confidence: It is the most vital skills which are to be possessed by any individual which
includes a leader. There may be some situations in which things won’t go according to
the plan. Under such situations, it is the confidence of the leader by which such
situations can be overcome (Bolman and Deal, 2017).
Risk Taking: For growing in this competitive environment, it is essential that risk must
be taken by the leader. However, such risk must be calculated, the consequences of
which can be reduced by making precautionary plans. A leader must take the risk for
the benefits of the organisation and its staff.