This report provides a comprehensive analysis of leadership and management within the service industry, specifically using the Radisson Blu case study. It begins by exploring classical management theories such as scientific, administrative, and bureaucratic theories and their application in the hospitality sector. The report then examines the role of leaders and different leadership styles, including autocratic, democratic, and laissez-faire approaches. Further, it delves into management styles, highlighting the importance of effective communication, employee engagement, and the adoption of democratic leadership within Radisson Blu. The report also discusses both internal and external factors, such as leadership style, company objectives, social, political, and technological factors that influence management styles and organizational structures. Finally, it addresses current and future management skills required in the hospitality industry and change management systems, comparing these across different service industries to provide a holistic understanding of effective leadership and management practices.
![[object Object]](/_next/static/media/star-bottom.7253800d.svg)
