Case Study: Risk Management and Technology at Clean Hotels Ltd

This case study analyzes the risk management strategies of Clean Hotels, a small hotel chain operating in Australia, New Zealand, and the United Kingdom. It identifies misalignments between the Risk Appetite Statement (RAS) and the risk register, recommending improvements to the Risk and Audit Committee. The study evaluates Clean Hotels' strategic objectives, pinpointing missing risk categories and outlining a four-step management process for risk identification. It further explores how Biz4intellia IOT solutions can reduce residual risk, particularly in cybersecurity, and addresses ethical considerations, emphasizing data privacy and health and safety. The analysis highlights the importance of technology and comprehensive risk management for enhancing business performance. Desklib provides access to similar case studies and solved assignments for students.

Risk & Technology

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
RAS is misaligned with risk register and relevant recommendations to risk and audit
committee.....................................................................................................................................3
Evaluating Clean Hotels' strategic objectives..............................................................................3
Four steps management for identify risk in the risk
management process...................................................................................................................3
Ways in which Biz4intellia IOT solution can reduce residual risk rating of Clean hotels..........4
Requirement to consider ethical issue by Clean Hotels...............................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Organization manger has responsible to mange multiple challenges and risk from
diversification in technological aspects, employee behaviour, external forces and many more
(Löfgren and Rootzén, 2021). Clean Hotels’ risk and audit
committee analyse factors which generates multiple risk and this report will clearly identify that
which risks influence business performance.
MAIN BODY
RAS is misaligned with risk register and relevant recommendations to risk and audit committee
Application and consideration of risk management policy is beneficial approach because
it has great approach, and they identify risk which happen in organization. Clean Hotel risk and
audience committee analyse that hotel faces challenges from pandemic, health and safety
security of employee and many more.
Risk Apatite statement clearly develop level for the identification and analysis of factors
which risk influence overall performance of enterprises. On the basis of analysis health and
safety risk mostly happen in organization so its essential that organization consider its, and they
on the basis of research they also write that this risk is higher (Park and Seo, 2021). Pandemic
risk is moderate, and they also properly analyse and set standard that this risk id moderate
because on the basis of recent situation hotel again start with application of government rules.
But they not consider technological changes risk which directly influence expansion of new
growth in business and it impacts on new opportunities' development as well.
Evaluating Clean Hotels' strategic objectives
Application of suitable aspect influences and beneficial for reduces risk in management,
on the basis and consideration of Risk Apatite statement enterprises analyse individual risk, and
they provide solutions as well. Clean hotel strategic object is to reduce risk ans barriers with
application of RAS techniques.
Four steps management for identify risk in the risk
management process.
Identify hazards:
Collect data about risk are happened in the organization hotel mainly faces risk when
they not consider health and safety rules because it impacts on their performance and pandemic,

ethical legal laws impact performance takes initiatives. According to recent conditions
organization face risk from variation in innovation.
Assess risks:
Technical aspects and assessment activities shows that exact risk happen where from,
because this step is includes technical aspects and it considers acceptance of quantitative,
qualitative, specific risk assessment and many more.
Control risk and Review control measure:
On the basis of review program manager identify the risk and develop plan for control
technological tool risk easily control by the expansion of practical tools. Completion of control
activities its essential that manager measure and analyse about risk measurement activity.
Ways in which Biz4intellia IOT solution can reduce residual risk rating of Clean hotels
It is stated that Biz4intellia is going to expand in Australia, UK and other countries and it
can help number of companies who are lacking behind in identification as well as management
of risk (Abeyrathna, 2021). Biz4intellia IOT solution has all major OT protocols as it has around
150 sensor types. T provides solutions as per the type of risk. So, on this basis, it can be said that
Clean house can solve cyber security related issues as it contains sensitive data and breach of
data may affect its reputation. So, by getting technological related services and suitable software
for decreasing cyber breaches, it can decrease residual risk.
Project scope:
Aim of the project is to provide the relevant information to the company so that they can
identify the risks which are associated to their business. Project scope is to provide a better way
so that Clean hotel can proceed to find the risk or to prepare the relevant strategies to mitigate all
the risks.
Project schedule:
There should be proper time management to handle the risk the resources can clean hotel
use are to implement the IOT system which uses the sensor so any risk occur it keeps inform the
company so that they can prepare the strategies to overcome it. Clean hotel need to enhance their
technical knowledge so that they will be able to find the cause or to change It accordingly in
order to achieve their desired goals and objectives (Bao, Lianju and Yue, 2019).

Project cost:
The cost for the project is estimated approximately $2500. So, that company need to set
their budget accordingly.
Customer acceptance:
The plan is made according to the requirement of the customer as to implement the IOT
services will help the company to develop a good customer relation. Or the technological
advancement also enable the customer to make investment in the product and services of the
organisation.
Self acceptance:
Employee has to consider new thing engagement for reduction of risk because if any
individual not develop their interest towards with the technical tools it highly develops risk and
solution of risks are not expand.
Information technology:
Its essential that organization consider application of information technological aspects
for information development about that other company performance develop risk or solutions
and technological tools can effectively solve risk or not.
Requirement to consider ethical issue by Clean Hotels
Customers are the main key of hospitality industry and it becomes important for hotels to
satisfy needs of customers. in regard to Clean hotels, it is found that it wants to be carbon neutral
via acquisition of renewable energy (Pidgeon, 2021). But it is found that it does not have
effective risk identification and management skills. Cyber, privacy of information, health and
safety are some risks that may occur. This hotel chain needs to consider confidentiality ethical
issue. It needs to focus on maintain clients’ data safe and for that it needs to implement effective
software. Along with this, it needs to consider health and safety issue for making customers feel
safe and secure.
CONCLUSION
It has been summarized form the above reflective study that management of risk and
expansion of technological tools influence performance of overall business. This study has been
clearly provides formation about risk happen in organization and application of standard and
solutions diversify risks.

REFERENCES
Books and Journals
Bao, W., Lianju, N. and Yue, K., 2019. Integration of unsupervised and supervised machine
learning algorithms for credit risk assessment. Expert Systems with Applications. 128.
pp.301-315.
Löfgren, Å. and Rootzén, J., 2021. Brick by brick: Governing industry decarbonization in the
face of uncertainty and risk. Environmental Innovation and Societal Transitions. 40.
pp.189-202.
Park, E. S. and Seo, H. C., 2021. Risk Analysis for Earthquake-Damaged Buildings Using Point
Cloud and BIM Data: A Case Study of the Daeseong Apartment Complex in Pohang, South
Korea. Sustainability. 13(2). p.456.
Abeyrathna, K. G. N. W., 2021. Effects of Globalization on Entrepreneurial Risk in the Apparel
sector. Tennessee Research International of Social Sciences. 3(1). pp.11-16.
Pidgeon, N., 2021. Engaging publics about environmental and technology risks: frames, values
and deliberation. Journal of Risk Research. 24(1). pp.28-46.